My experience with the store itself was frustrating, but Adrian completely changed my experience. I needed a replacement remote for a ceiling fan I purchased earlier this year. While in the store purchasing two pendants, I asked for help. The salesperson couldn't locate the remote and said he would follow up later that day. Crickets. I called, was told Monday, and again--crickets. Today, I called again and had an amazing experience because Adrian Brunen picked up the phone. He asked me to send him a photo of the fan and model number. Within 30 minutes, he called me back and we ordered the replacement remote over the phone. Adrian is a stockroom supervisor, but he is so much more than that. He is customer-service oriented, a doer, a fixer, solution-oriented, a critical thinker, and genuinely committed to helping people. He handled everything with grace and professionalism. What impressed me most was that he never once made excuses or mentioned the challenges with the new system, even though I had heard about them during my store visit. My experience with the process may not be something I would give five stars, but Adrian absolutely deserves five stars and recognition. People like Adrian are valuable. He represents what great customer service should look like, and I hope Lamps Plus recognizes his contribution and gives him every opportunity to grow. read more

Good selection of lighting. However they lost a sale due to the lack of interest from the sales person that greeted me at the door. Was looking for a specific lamp with wattage that I needed. He would not explain the wattage difference between the old incandescent light bulbs and new led light bulbs. Based on the lack of information, I chose to not purchase the two lamps I was looking at. I was at Lowe's today. Sales person was very helpful and I now understand the differences in light bulbs. Now I can look on-line for the lamps I want. read more

Geraldine was a huge help in my search for multiple ceiling fans and lighting. She didn't pressure us and had great advice when I asked her opinion. She really knows her stuff. Huge selection in store. read more

Geraldine Your professionalism and attention to detail truly made a difference, and I am thankful for your dedication in ensuring that everything was handled efficiently. Once again, thank you so much for your invaluable assistance. Happy Customer Gloria Walter read more

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We went here in search for multiple ceiling fans, chandelier, and pendant lights for our new home and Geraldine helped us with our purchase. She was incredibly helpful and kind - she gave us enough space to discuss and make decisions and interjected appropriately with helpful details and knowledge that helped us make better decisions about what to purchase and how it would look in the home. She is incredible and made our experience enjoyable and memorable. read more

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Great place for lamps , ask for Alexis. She is very helpful ! Had several issues and she took care of everything

Geraldine and Marilyn were both super great and helpful! I was on a last minute errand to find some new kitchen island lights that need to be replaced. I really appreciate their help :) read more

Lamps Plus - Home Decor Near Me - Brea, California

Had an easy unstressful transaction thanks to Geraldine at lamps Plus in Brea. Even in the initial phone call to ask basic questions she went on and beyond to help. The entire staff at Brea were very professional and extremely helpful. 100% recommend Geraldine and Vahid to help and guide you in your next purchase. Sandra E. read more

Lamps Plus - Home Decor Near Me - Brea, California

Dajae was so patient , knowledgeable and professional. He helped us select outdoor lighting for the exterior of our home . Excellent customer service . We walked out of another lighting store because we received no help and needed advice . Received the shipment the following day . read more

The saleswoman "S" was some help, but did not get us what we needed in the end. We ended up going to the Riverside and Upland stores - that's where we got great customer service. We were looking for outdoor post lamps and went into the Brea store. We found what we liked and was told our first choice was not in stock and would not be available until February 2023. We asked S if there were other stores that carried is and she said "no". (in the end we got what we wanted between Riverside and Upland). Our second choice she said there was only one in stock. We asked if we could take the display, she said "no". She said Upland had it, but did not offer to call them. Feeling frustrated we left and my husband called the Riverside store the next day. read more

Beautiful selection of fans. Came in with drywall dust on my shoes from house renovation. The handsome mixed sales man looked me up and down and didn't say a word. He then continued to help several other couples. Too bad because I'm looking for 4 new fans. read more

Bought defective lamp and they woudent give me barcoded rml label do I could send back . Called 3 times then they wanted me to send pic of defect which would not send by my phone the defect was one zig zag line which went down to the edge of glass shade and disappeared on one side semi circular read more

Geraldine Alvarez was great service and helpful . I would recommend her highly to everyone.

Lamps Plus in Brea is the only place I would ever go to buy a Lamp, Fan, Light Bulb etc... There are not many places left that give you the old way of doing business. They are so helpful, honest and best of all they stand behind every thing they sell. If your not happy they are not happy. read more

Looking for a lamp and the sales staff was very helpful, attentive but not pushy. Alexa was particularly helpful, taking a great deal of time to help us with selecting lightbulbs. Will return. read more

I came to this store last week to return 2 orders. The boxes are big and I was fighting to hold both of them at the same time. A customer service guy from Lamps Plus store came out to help me. He's really nice, polite, friendly. I'm impressed of his high quality service (I forgot to ask for his name) as he helped me from A to Z with a super nice attitude and smiles on his face all the time. I've got a long working day and he really made my day. Eric Zavala, another Rep, who tried to help me to find the lights for my bathroom. He's really nice too. He took time to find what I'm looking for... So, 10 stars for the customer service at this store. read more

I needed a couple of desk lamps, and the ones I bought on Amazon cast a very bright white fluorescent light that looked so ugly, industrial, & gross that it gave me a headache. Driving by Lamps Plus, I decided to go in. The first person to help me was Korbin who realized that the simple gooseneck lamp I was looking for wasn't available in the store, but could be ordered. He handed me off to Josiah who completed my order for two new warm desk lamps to be delivered to my home, and some warm replacement bulbs for other lamps in my house. Great customer service with a smile! Thanks fellas! read more

Lamps Plus - Noah Satin Gooseneck Desklamp - Home Decor Near Me - Brea, California

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We got a great deal of fixture lightings and the associates was very helpful and suggested some ideas and recommendations will be back here for more in the future ... read more

Walked into the store in December 2022 and met Leo. We were hoping to find the best price possible, on 2 chandeliers so we walked out asking him to keep us notified of any price increases/decreases. Over the next 7 months Leo continued to stay true to his word and was very attentive and responsive when he and I would check in. Finally today, we walked in with a sale price on one and a discount on the entire package! A true salesman, great customer service, and a remarkable experience with Leo! Very much appreciate your help throughout the process Leo! read more

I had a great experience at the store. We were even told that within 60 days if we find our purchased items on sale online at Lamps Plus or in store they refund the difference with no hassles- right over the phone!!!! What lies! We weren't ever told by the employee Omar or the Manager that there was a difference or that Lamps Plus "Open Box" existed AND that it doesn't count towards any Flash Sales or anything in Open Box for refunds. When I called for the refunded difference, Omar said he never told us about the above mentioned information because we were shopping new at the store. Helloooo! How will customers know the difference if they aren't told? We only saw the flash sale because they signed us up for emails and rewards. It doesn't sound like a lot of money, but it's the irritating principle of it all- not to mention bad business and customer service. It was $199.99, discounted to $171.99 THEN on sale to $139.86. We are owed $32.13. read more

January 2 2021 need a couple USB port table lamps. Customer service was very good. The set of table lamps I was looking to purchase , store did not have the lamps we wanted in stock at the Brea CA location so it had the place of physical order online with the customer service person which I could have done on at home they seem to never have product in stock,they have plenty in their warehouse door from at home not sure why they have a store. Want to have the pictures of I will be posting the lamps on yelp.com read more

Very good customer service received my outdoor porch light within the next day so happy and satisfied with the style. I am fine quality of the lamp truly recommend Lamps plus. read more

Excellent customer service and inventory. I highly recommend working with the Brea location!!

Last summer I went to this Lamps Plus like I always do ...Eric was there and I told him I wanted a very big powerful fan for my patio that would lift my patio furniture off the ground . I wanted a fan that would really move the air on my patio I was sick of the one I had it did nothing . Eric helped me find the perfect fan , took a while to get here because of Covid , but I got it and I installed today .... it's SPECTACULAR sooooo powerful and it is gorgeous... NO MORE FLYS on the patio now ! thank you Eric you are awesome read more

Lamps Plus - Patio/bungalow - Home Decor Near Me - Brea, California

Walked in and was greeted and helped immediately by Leo. My purchase was small (two replacement lampshades that were on sale for my vintage Fredric cooper lamps) but he gave me as much attention as he would have given if I were writing a huge order. I've been in a few times before and had the same quality of experience. Great management instills this kind of client management. Thanks for all your help!!! read more

Eric Dajae They are just great! Excellent customer service! They helped me very patiently! read more

The only reason we drove over to Lamps Plus, is because they had sent us a $20.00 off coupon. I purchased two wall lights for approximately $100.00 each. Lamps Plus gave us the two cardboard taped up boxes. The boxes looked like they were in good condition, so we drove home and had the electrician come out to install them. We opened the boxes and on the main chrome part of the light fixture, there was a noticeable blemish. We immediately called the store& we were told to drive that light back and they would mail us a new one when they got it back in stock. We told them we were over 35 miles away and this was their product mistake. They said No, we need the damaged product in our store then we can re- order. We drove over to the Riverside location and they took it . We had to order online. They did NOT Honor the coupon. so we paid full price. When we returned the damaged light, the refund was less then what we paid. The Riverside location told us to call Corporate. Well, you know they don't call their customers back. We we're screwed by lamps Plus! We will never go back To Lamps Plus. just Buy your light or light fixtures online - you will have a better experience. This is why the stores are going out of business. Bye-bye! read more

This place has everything, including great customer service. If you are lucky you will deal with either Eric or Richard who deserve all the credit in the world. Feels good to see people still take so much pride in what they do. read more

There is a serious customer service problem at this location. I was being ignored by the staff when I visited on 2/25/22. I was left to walk around with no one offering to help. I even walked up to the counter and was ignored. No one asks if I needed anything or said one moment if they were assisting another customer. I didn't see the same treatment for the other non-ethnic patrons who walked in after me. I spoke to my friend about my experience and she said the same thing happened to her recently when she visited this location. I will just continue to order online from LampsPlus as I know this is not just an accidental oversight. If you are one of the good employees at Lamps Plus, my apologies. But to those who are intentionally selecting who to sale to... I offer this advice: Keep that behavior up and you may not have a job for much longer. read more

Walked in, immediately greeted by Dajae... He welcomed my wife and I asked if we we're looking for anything specific we said yes he broke down with a series of scientific questions lol... how high is the ceiling what we're looking for the look the style and sent us to section where he felt that it would have been a good fit and he was spot-on found the chandelier within minutes wife and I didn't have to argue LOL we both saw it and said that's the one! Great service very thorough from the extended chain to the type of light bulbs we needed would definitely recommend we had a great experience and service A+ read more

Lamps Plus is my Gi To store whenever I need lamps. They always have an incredible selection, the prices are really reasonable, and the staff is always polite, attentive, and professional. I've only had one lamp shade arrive damaged. It was replaced immediately, no fuss. Rare praise from me- this is a great company. read more

We were looking for new chandeliers for a house project and were having difficulty finding anything we liked online, so we decided to pay a visit to this Lamps Plus location. We are so thankful to have been helped by Sylvia, who patiently worked with us to find exactly the perfect design/style we were looking for. She seemed to ask all the right questions to help us narrow down our search, and then kindly walked us through each potential option. We never felt rushed or pressured, and with Sylvia's help, we were able to find just the right set of chandeliers. In addition to the huge selection of lighting available in store, we really appreciated the great personalized service (as exemplified by Sylvia) that we experienced at this Lamps Plus location. We will be ordering our lighting from them soon! read more

Amazing service !!! Great selections of lamps, best place! Ask for Jason hes the man !

Jennifer is a great sales worker, helpful and kind. You can tell she really cares to help the customers. 10/10 for customer service.

I was on the hunt to find some nice dressers and new lighting for a space I had just moved into. Curiously I found lamps plus and when I walked in- I was greeted immediately by Dajae. He then proceeded to help me with the rest of my sake being very professional and amazing to talk to. He made me feel very comfortable with my purchases. And the shipping wasn't bad! Got my things in less than a week! I hope Dajae gets the recognition he deserves- seems like a hard worker!!! read more

I just received the best service from Jason at the Brea location. He was extremely nice, great attitude and was very helpful. I purchased more than I originally came for (bc of Jason) the store was very clean and had a lot of displays set up to view. read more

Could it be I'm falling in love with lighting fixtures . . . Still searching for the perfect chandelier for entryway. Took a drive to Brea to check out their Lamps Plus store, located south/west of the Brea Mall. Easy to find. Right on Imperial Hwy off the 57 freeway. Lots of free parking in their strip mall parking lot. The Brea showroom seems larger than their Cerritos counterpart. Many of the same chandeliers, lamps, ceiling fans in both stores. And they're having a sale. Cleaning out the old to make room for the new 2014 stock. As soon as I walked in I was greeted by a young man, hanging from the ceiling cleaning chandeliers. "Welcome to Lamps Plus" he hailed with a smile. After a bit a saleslady approached to let me know she was around if I had questions. Good customer service. A recorded announcement advertised that Lamps Plus features low wattage lighting, and I noticed not all the chandeliers were lit. But enough to make the store bright and inviting. Sounds like they listened to Yelper Nam N. (1/7/2011)'s complaint of too many lights on at the same time. All in all, I don't think the drive was worth the effort. Tho the store is larger their merchandise is pretty much the same as the Cerritos store. Plus they have more product online. Can't find it in the store, browse Lampsplus.com read more

Recently dealt with couple wonderful people from this Brea location - sweet and caring lady Alexus and a very polite, professional manager Richard - wow!!! Thank you so much guys for the most incredible service! See you next time! read more

Jason helped me and I was able to get our new fountain. He was very efficient and helpful.

I went to pick out a fountain and was assisted by Ashley. She answered all of my questions and was really helpful in helping me select the perfect fountain for my home. Thank you! read more