We had Carroll's Paint & Flooring install Coretec vinyl flooring in our kitchen. The initial results were awesome. The photos showing flooring with curved slate are ours. What wasn't to love, right? About two weeks later, the shortest boards contiguous with the slate started to click. Then larger boards started clicking. The shortest ones then collapsed. Within 6 weeks, all the boards next to the slate had collapsed. The first time I called, Laurie told me Greg had just had knee surgery. I waited three months. The second time I called, she said his father had just died. The third time I called, she said their installers were "out of the country." They kept putting me off. Finally Greg texted me that it was not an installation problem but a product problem, as the floating floor click system had failed.
But we had watched as the installer SHAVED OFF THE BOTTOM OF THE BOARDS for less than two inches, abutting the slate. Apparently he hadn't measured the always , or the boards next to the slate--so he just jerry-rigged it. Of course, this created a seesaw effect as the boards were walked on, with the greatest effect on the shortest boards first, and the rest falling like dominos.
Then they kept delaying any repair. Greg claimed the same thing would happen again, anyway. (But of course it would only happen if the board backs were shaved, again.) Greg had told me before the work was done that their liability ended after a year. Clearly he thought that year would still apply although the damage had occurred within weeks of the installation, thereby stopping the clock.
Through it all, the knee, the death, etc., Greg would never have appeared, anyway. He apparently has nothing to do with flooring installation. The only way I was able to get them to return was to say I'd have somebody else do the repair if they'd just give me the unused boards--which they'd taken from us. To be clear, any installation I've ever had done in over 30 years, the unused materials were left with me, since I'd paid for them and they might eventually be needed for repairs.
The same installer who'd shaved the boards showed up--he was stunned when I told him I was taking the boards but he wasn't coming in himself. So Greg didn't bother to tell him I only wanted the boards. And clearly he never told Greg he'd shaved the backs of the boards, ruining the click system.
Have them paint, but run in a different direction if you want a floor! read more
