Appreciate prompt service, selection and pricing. Delivery and setup by Adan was very professional. Jim Ritchie

I planned to purchase both a washer and dryer from them, but the sales associate recommended I purchase the dryer elsewhere when he couldn't guarantee it in the timeline I needed. That impressed me a lot-- he put my needs before the sale. However, I still wanted the dryer installed by them, so I coordinated with him to make sure that both the dryer and washer would be at the house at the same time. Unfortunately, the sales associate did not communicate with the delivery team that this was to be done, despite our multiple conversations about it. The delivery/installation team did not have the equipment needed for the dryer, which defeated the whole purpose of scheduling the washer delivery at that time. Fortunately Brigette turned a one star experience into a five star one. She had the installation team get the needed parts and charged me not too much more than what I had been told by the sales associate. She cared about making things right despite the mishap, and that's what makes a business great. Their pricing is competitive with big box stores, but you'll get much better customer service. I'll be returning to them. Hopefully things will go more smoothly with future purchases, but at least I have the confidence Brigette will make it right if not. read more

I needed a replacement built in oven and Saddleback Appliances provided me with what I needed at a very fair price. I would definitely recommend them . Jim Mulvey read more

Overall went well. Got a good price on a floor model. There was anw issue with follow up regarding service, but that got resolved.

I would say this business is terrible. They are not accommodating and rude. Dont come here anymore.

Knowledgeable. Easy to work with. Fast ordering/delivery with secure payment option. Install was very smooth. read more

We have purchased appliances from Saddleback Appliances before with good results even when Samsung was failing miserably with quality control. They came thru and got us exactly what we needed and got it installed in tight confines with no issues. This time around we needed a refrigerator and we were on our way and stopped by a BB store since we knew they would have more refrigerators on display and from there we were going to stop at another large store with a good selection and we would finish at Saddleback. Well the first store had great customer service all though the fees they tack on for every little thing was annoying like an install and delivery fee and additional fee to install different handles even though the fridge does not come with handles installed. Long story short we went with the first store and on delivery date their delivery team was basically whining about the install and wanted even more fees. It became ridiculous and they wanted to dump the new fridge in the garage. Long story short they were asked to leave and take their fridge with them. I called the store and talked to delivery dispatch and told them I was cancelling the entire order. I got home and immediately called Joel at Saddleback Appliances who helped us last time with our washer and dryer. Joel and his team had the same exact refrigerator delivered and installed 2 days later with no whining and no real problems. It did require me to remove our gate to get the fridge in the house due to its size but that was a fairly easy task. The guys felt removing the gate was easier than them removing the doors off the fridge and avoiding an additional charge. I should have just started with Joel and yes the price was the same as the other store. Quick turnaround, friendly, knowledgeable and a fair price. If you don't start with Joel just make sure you finish with Joel at Saddleback Appliances. Dan M read more

Great appliance store. Scott and crew made things easy and were very understanding. Appliance selection is quite a process and we visited many stores like Perch, Howard's, Best Buy, and some company displays as well. When it came time to order Scott was very responsive via email and provided numbers almost immediately. We could not get invoices from Perch despite emailing several reps there. We ended up buying some display units and unfortunately, the remodel took a lot longer than expected. Saddleback Appliances held onto the appliances for a good amount of time while the contractors finished the project. They referred us to installers that did a great job. The display units function just like new. We also bought some extra parts that we ended up not using and they were able to take them back (less a restocking fee). Shop around town but buy your appliances through Saddleback. They'll take care of you. read more

Totally smooth and seamless experience. Scott was very friendly and helpful. They had all 3 appliances I wanted in stock and ready to deliver within a week. Price matched without any hesitation. Placed my order and was out the door in just a few minutes. Delivery crew arrived on time and set everything up beautifully being very careful not to damage anything while bringing them inside. Could not have been any easier. Thank you! read more

Service was nice. We enjoyed the selection they have in their warehouse show room floor. We were in search of Bertazzoni appliances and they had several available and also the color palates available to chose from exotic colors. Why Bertazzoni? That's what we currently have right now and it's been an exceptional experience. Plus it has a beautiful look to it. Here is a bit of info: Back in the 19th century Francesco Bertazzoni made precision weighing machines for the local cheese-makers in Emilia-Romagna, northern Italy. Observing trains arriving in Guastalla, Italy, from Germany, he noticed they were heated by a new type of wood-burning stove - used to cooked for the train crew as well as heating the carriages. This innovation appealed to his entrepreneurial instincts and his love of food, family and engineering. His approach has been passed down through six Bertazzoni generations and remains at the heart of what we do today. With its roots in the manufacturing of appliances for the enjoyment of food, Bertazzoni knows where its heart and soul lie. For Italians - perhaps more than in any other culture - there is a natural fusion of design and engineering. Precision engineering ensures your products function perfectly - but an inherent affinity with design means Bertazzoni products also look stylish and elegant. Form and function become one. Bertazzoni has always been a leader in production techniques, applying the most modern methods in its factories throughout the company's evolution. We take inspiration from the world-class engineering and craftsmanship that is ingrained in the Emilia-Romagna region. There you have it folks:))) read more

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I had a wonderful experience at Saddleback Appliances. Greg was very knowledgeable and took his time explaining all features on the washing machines. Fair pricing! I absolutely love my Speed Queen washer. I WILL be recommending my friends and families to Saddleback Appliances read more

Great customer service in addition to excellent pricing. The delivery / installer personnel were very friendly, professional, and experienced. They did an outstanding job getting our new refrigerator in the house and into a really tight spot. We are very pleased. read more

Easy process to get my new dishwasher and installation was good. However, before purchasing, asked about warranty on dish racks because my old ones were very rusty and did not want that problem again. Representative stated that the racks had a 10 year warranty. That's what sold me. When I placed my order, I again was reassured that there was a 10 year warranty. After installation, went through the paperwork and warranty stated 5 years. I called to question this and have not had a return call. Very disappointed. Will not use Saddleback Appliances again. read more

did not secure stress relief to power cord to dryer did not cap off the gas line did not follow safety guidelines for the power cord and gas line according to installation manual: Secure the strain relief to the power cord, or wires, where they enter the dryer cabinet. read more

Saddleback Appliances - missing stress relief on power cord - Appliances Near Me - Laguna Hills, California

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Had the worst experience here. There is a lady who works there who is rude, nasty and condescending. I went in to buy an appliance and walked out vowing to never go back after being treated that poorly. I have bought appliances there in the past and would recommend them to friends and neighbors but not anymore. She was rude to me and another potential customer who had come in right after me. We both walked out upset and shocked at how we were treated. read more

We recently purchased a new stovetop from Greg at Saddleback Appliances, and we are happy with the products they offered and the service. They have a nice showroom with a wide range of products. The price was competitive, and everything went smoothly from Saddleback Appliances. The manufacturer shipped some wrong colored parts. We brought this to Greg's attention, and he contacted the manufacturer immediately to have the correct colored parts sent. We highly recommend Saddleback Appliances. read more

This company has been in business for decades. My mom used to buy all her appliances from them. There is a serious disconnect between sales who don't ask enough questions (like what floor are you on) which then compromises the delivery staff. It's a serious inconvenience when they get it wrong and you have taken off work to meet the delivery truck and they can't deliver because sales didn't do their job and ask a simple question. Do yourself a favor and buy from Big Box who has the logistics down and don't nickel and dime with a third party delivery service to make it up 3 flights of stairs. I will never buy an appliance from this company again. #wasteoftime read more

Saddleback Appliances is the biggest scam in the appliance sales business. Saddleback Appliances only want your money with a sale! They will not support you with any problems you may encounter with your purchase!!! Beware if you decide to by appliances here because the sales team will not care about your business or your problem!! I will go somewhere else to by appliances! Never go back!!! Terrible service and support!!! read more

We bought our refrigerator, microwave and dishwasher from Saddleback Appliances and have been happy with them. Today the dishwasher locked on us. I called and spoke with Scott and Greg and they took the time to troubleshoot with me and fixed the problem and now my dishwasher is working great! If I would have bought my appliances from Amazon or Best Buy no one would have helped me. Brigette was great at helping me pick out the proper appliances that suited me. This is a great place! read more

Run!! Do yourself a favor and read the negative reviews. Saddleback Appliance is the absolute worst. Out of 9 appliances purchased 3 were bait and switch up charges, when delivered 5 were incorrect and 4 were installed incorrectly. The owners wife is only nice if she can gouge you for more money. She'll make deals with you and the go back on her word. No accountability. No professionalism. No integrity. It's amazing how they've stayed in business. Worst experience. Anywhere else will serve you better. read more

Greg was very prompt in responding to my messages requesting in stock dishwashers available & gave me several affordable options in what I was looking for. So I didn't have to drive over for nothing. They price match if needed, but their price was lower than big box to begin with. I will definitely return for my other appliances when needed. read more

Liou from affordable appliances recommended to us , ordered dishwasher, they beat HD prices. Honest family owned business , they are prompt and always try to help. I'll always call them for any appliances need. They r the best God bless them. read more

I went to Saddleback Appliances in search of a new dishwasher. Scott helped me find one that was in stock and available to be delivered. He called his delivery guy and told me it could be delivered that same day. I know that doesn't happen often, but Scott worked a miracle for me that day! Such fabulous customer service! I will be back! read more

I needed to replace my home bar's ice maker - a search showed this place fairly close to my house had the same model, so I could replace it and have it fit exactly in the existing space. Called, confirmed it was there, and picked it up. There wasn't a mention of installation, though I see here that others seems to have had their items installed -- our plumber came and did it for us. Less than a year later when the machine failed, I called looking for assistance. After a few holds, the woman told me she didn't know where to send me - only that they don't do any repairs (which is totally fair) but she didn't have a direction for me to go aside from "look on the company's website?" (I had already done that). It was extremely hard to get someone to fix it, because as it turns out, NO ONE fixes residential ice machines because they are apparently very hard to get parts for. I had to get that information from a repair person. So, they sold me an ice machine, didn't let me know they could install it, and then after the sale there was no assistance to get some service. Not a lot great to say here. Not awful, but I guess my advice would be if you need something here - remember you'll just be buying a product. The rest will be up to you. read more

I ordered Bosh 800 3 doors refrigerator, which they had to place a special order for, but a couple of days later I changed my mind and asked if it's possible to replace it with the 4 doors one. Although they have already ordered the one I first chose, they were super nice about changing my order. The delivery was perfect, everyone was very professional and friendly. I would gladly recommend this family run business to my friends! read more

We have purchased four kitchen Appliances over the last 3 years from Saddleback Appliances and their salesman Greg is very helpful and the installation people do an excellent job. I highly recommend them. Jerry Shea read more

I wanted to compliment Brigette, " The Queen of Appliances". I had been waiting several weeks for a washer and dryer from a competitor. My current washer called it a day. Called Brigette. She had one left in stock and saved the day. The delivery team was clean and careful. It really couldn't have been better. Remember, Covid has created a great deal of shortages. This business and others are doing the best they can to keep up. Be patient. read more

I bought my new range from Scott @ Saddleback and was in/out in an hour. They had a decent selection of high end brand appliances on the floor, not commonly found at other big box retailers. I do appreciate businesses that close on Sunday to honor their faith and give their employees a family day of rest, even though not always convenient. When the installers Gabriel and Santiago arrived I promised a crisp Benjamin $100 tip as my effort to share my Manufacturer Rebate, should they remove old appliance and install the new range without damaging my home. They were appropriately motivated, worked extra diligently and justly rewarded for their exceptional install. The ILVE Majestic range has its first "warranty" repair, immediately after delivery. Digital clock/Timer/Oven Setting issues. Unfortunately, I I have not been able to use the oven since the new appliance arrived 2 weeks ago. The manufacturer is based out of Brooklyn, NYC that complicates matters since no 800# for service. ~BTW, I'm still waiting for my Rebate check, in the mail. I am giving the 4 stars because this review is about my experience at the appliance store and the delivery/install of appliance. This is not a review of the brand new appliance that needs to be repaired, immediately after delivery, nor the Rebate Check that has not yet arrived. Good Lesson learned: Ask who will service the appliance while under warranty and how long a warranty repair will take!?!? read more

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My dishwasher suddenly stopped working. A call to all the big retailers - no luck, most models were on back order. Called Scott at Saddleback. He found the model I was looking for, made it easy to purchase it on line and installed it right away. I would recommend you give them a call. read more

Life during COVID-19 is complicated. We ordered a built in KitchenAid refrigerator in September and were told it would be delivered October 29th. On October 28th we were told that our refrigerator may not come at all in 2020. Fortunately Joel at Saddleback Appliance had a GE delivered to us inside a week. But, it's 2020,and it was defective. Again, Joel helped us out by switching the defective fridge out for a brand new one. The new fridge works like a charm and we couldn't be happier! If you need appliances, know that right now there is a huge back log, so be sure to ask about what is in stock before make your selection. We will definitely do business again with Saddleback Appliances. read more

Somewhat complicated review here - We recently were looking to pick up a Speed Queen Washer/Dryer set and Saddleback was one of the only vendors here in Orange County. We connected with Manny in their showrooom and the purchasing experience was informative and helpful. We were grateful to hear that delivery and installation was free including the ability to take away an old washer/dryer if needed. The delivery was scheduled for about a week later and everything seemed to be going well. It gets weird on the delivery as the crew who arrived (led by a gentleman named Gabriel Vega) to deliver the washer/dryer informed my wife that it would be an addition $30 to install the units upstairs (which is where our laundry room is). She was alone at home with the kids so she didn't argue about it with him and wrote out a check. When she asked who to make it out to he said to make it out to him personally. These all struck very uncomfortable notes with us. I then called Saddleback and left a message for them on their voicemail which they never acknowledged and didn't respond to. I then followed up during work hours two days later and informed their staff (Manny was out) about the concerns. Was able to connect with Manny the following day who then claimed that Gabriel charged us $30 for supplies (hook-up cables etc.). I informed them that was not the way it went down and that we'd even written in on the check (which had cashed at this point) as "upstairs installation." He then wanted me to have my wife call in to discuss it with him. Anyways...it all worked out as they showed up the following day at our house with thirty dollars in cash. Still super odd all around. Unfortunately we've also already had to have a tech call on the Speed Queen due to the door-open sensor not reading the door as closed when it is appropriate. But, I don't fault Saddleback for that. Their tech did arrive late (was supposed to be before noon, but didn't arrive till after 2pm), and didn't keep us informed about his delay as he said he would. Not impressed with these guys overall. read more

Scott was simply an awesome salesman to work with. Got me everything I needed on a reasonable timetable, was upfront about what options might be less available, and helped me out a great deal. He even got me the best prices that I've seen either around OC or online. The front staff (lady whose name I forget - sorry!) was awesome as well, as was delivery. If you are in the market for new appliances, you want to work with these guys. They are head and shoulders over the competition in South County. read more

Saddleback Appliances was great to work with. Scott was so helpful. My convection microwave broke and I needed a new one. Most places weren't able to get me a new one for over a week. Scott worked his magic and got me one within a day! And that included installation. Scott also worked on the price. Saw the item cheaper elsewhere and he beat it including installation. Highly recommend. Very professional and understood the urgency. Thank you Saddleback Appliances. read more

Buyer Beware - Price isn't everything! In January, 2021 I decided to replace 3 original appliances in my home. My long-time friend & real estate agent highly recommended Saddleback Appliances. She had used them on many occasions over the years for numerous other clients and found Saddleback to be price-competitive with decent selection. I ordered and paid in full for an electric stovetop, Dishwasher, and Microwave/Oven. The first two appliances were delayed by 3-6 weeks due to Covid but installed in March, 2021. At about this time my old oven stopped working; however,I didn't panic since my new microwave/oven was due to be delivered at the end of April (after 3 delays). Unfortunately, the salesman had made a mistake and had ordered the wrong model # and size so it had to be returned. For the next 3 months I made multiple phone calls for updates; every date I was given was eventually moved out to the following month. My friends found the model I needed via the internet. It was a floor model in Colorado with a slight blemish and reduced price, but high shipping costs. I asked Saddleback to help with the installation cost due to their ordering error and was told NO! I then asked for a credit to buy an extended protection plan on this floor model - again I was told NO! I understand delays due to Covid. However, I do not understand an organization that had my money for 6 months, was responsible for ordering the wrong model resulting in months-long delays, and unwilling to do anything to help me with two reasonable requests. Lessons learned: 1) Savings of a few hundred dollars may not be worth unreasonable wait times - buyers are better off going to a place that has a wider selection and more options in case something is backordered; Do NOT pay for purchases in full at the time of ordering. I got my money back for the oven 6 months after I had paid for it. My "floor model" was delivered, installed, and is now working great! read more

I first called the store told them exactly what I wanted. within a few hours, I had a email with all the appliance I wanted, quotes, and all dimensions. Everything is on order and I can continue with my kitchen remodel. So helpful. I'll never buy from Home Depot again. Thank you for all your help and wonderful idea's , so much fun working with you. Thank You LeAnn Wilson. read more

Very friendly and helpful service today from Joel. This was my first time in this store and I liked it that they had some cool brands and styles I hadn't seen before. I'll definitely shop here again. read more

Buying here turned out to be a disappointment once there was a problem. Our appliance repairman suggested that we replace our washer with a Speed Queen because of durability. When the time came we found that Saddleback is a distributor so we went there. The purchase was ok and Scott was knowledgeable and helpful. After ONE WEEK we started having issues with the washer not turning on. It took over a month and 9 phone calls before it was fixed. There was zero follow-up on their part.... days would go by with no return call on so then we'd have to call again. It became obvious that the parts hadn't been ordered after being told 3 times that they were. Say what you will about the "big box" stores like PS and BB but I've never been jerked around by them like this! We definitely won't go back or refer them. read more

Service was ok, however after they quoted me a final estimate and did the work they then proceeded to charge me an extra $113.00 for additional parts that was not presented to me or pre-authorized by me at any time. When I spoke to them about the matter, they said the service guy made a mistake and that was his problem not theirs! Misrepresentation and fraud are serious matters, so I had to file a complaint with my credit card company to resolve this issue. I would not ever use or recommend these losers again to anyone living or otherwise. read more

6 years ago we remodeled our kitchen and put in top of the line Kitchen Aid appliances. Every one except the refrig has had a problem. Recently the wine cooler switch went out. I called Howard's to get a service recommend. After calling a couple, I settled on Saddleback. Actually I should have just got the part off the Internet and instructions for replacing. 30 min to 1 hour job. Warren came out and I had removed the cooler from the cabinet and I said I think it was the switch. He tapped it and confirmed. 5 minutes and $59 and he would have to order the part. Part was a few dollars more than the Internet price, labor $70 for 40 minutes installation. I put the cooler back. Works fine. Saddleback and Warren were fine, professional. Took two weeks though. I guess their labor charges were reasonable. I could have saved $130.00 in labor and had it done in a few days, had I looked on Internet first. But no complaint with Saddleback Appliances. read more

While doing an entire kitchen remodel I ordered a suite of appliances, kitchen hardware and plumbing items. I paid 100% up front a provided an estimated install date. The owner, Greg, did not order my appliances and sat on my money leaving me scrambling to find appliances. The worst part is he refuses to apologize and admit this was his problem. My salesman Scott was pleasant and helpful. I had been told 2 weeks after the purchase that everything was in inventory. Go forth with caution! read more