I have known Robson since he worked for a large appliance service company way back about 17-20 years ago. I was impressed with his honesty, customer service skills and technical knowledge of the products he has troubleshooted and repaired for me. Dishwasher control panel twice (manufacturer defect) and my oven control panel once. Robson has owned his own business now for several years and he is honest, reliable, competitively priced and his technical abilities in repair have only grown with his experience. I highly recommend him, 5 stars to him. Thank you, Robson for fixing my gas dryer. read more

Great. Much great. Super great repair man. No one better than Robson. I only use him for repair.

My Microwave was not working although the tray was turning and light would go on. Technician came in open the microwave up and said that the sednoid is stocked in open position. He hit the solenoid with screwdriver and put the microwave back together and microwave started working. He turned the microwave on for few second and left. I asked if the sednoid should be changed, he said no and was in such a rush to leave and did not even wait for me to test the microwave myself and was in and out in 10 minutes. Now after 35 days or so, microwave is not working again and I was told I need to pay again for a new service. I don't think the technician had found the root cause of the issue and did not properly repair the microwave the first time and just wanted to leave as soon as possible. read more

I was able to schedule Robson through my home warranty. He provided the VERY BEST service I have ever received through AHS! He was out the first day to repair my washing machine (Monday). He had to order a pump; said it would be the next week (which was fine). Surprisingly, he returned the same week (Friday)! That was excellent service; the VERY BEST! He was kind, efficient and in/out in less than an hour! I will, definitely, request his company any time my appliances need service! Thank you, so much, Rob; I really appreciate your excellent service! read more

Rob has done many appliance repairs at my home. He is patient, thorough, clean, and smart. I always request him through AHS (American Home Shield) Warranty because I've had other repairment they have sent who have not remedied or corrected the issues. After two of those incidents, Rob was dispatched to correctly troubleshoot both of those and finally corrected the issues. Thanks Rob, you are our go to guy. read more

Provided excellent service. Repaired my built in Kitchen Aid refrigerator and microwave. Highly recommend them! Happy that they work with American Home Shield read more

It's easy to see why they have a near perfect yelp rating. Rob arrived on time, then diagnosed and repaired our dishwasher without and problems. I'll definitely be requesting Robson anytime I put in an appliance claim with our home warranty. read more

The worst contractors! This guy came in to our house twice to fix our appliances. He could not speak English or understand a word! Very rude and unprofessional... Did not understand the issues with washer/dryer and dishwasher. Kept blaming the vent for being clogged, filter being dirty, etc. I showed him photos and videos of vent being super clean, etc. we had a non-functional washer/dryer for a month (family with kids) and he could NOT fix the issue. Dryer timer still has issues, washer leaks, dishwasher leaks and doesn't clean the dishes. He should not be in this business or allowed to go to people's home. Stay AWAY from this co-called appliances repairs. They know NOTHING about appliances and how to fix them. read more

I have AHS and another technician came to inspect our LG dishwasher, said he sees that a lot of rust in the dishracks due to the hard water and confirmed that it was natural wear and tear. He took some photos and said that he was ordering the 3 dishwasher racks due to the rust. American Home Shield denied the claim stating that this provider said it was not natural wear and tear but that we misused the dishwasher. I called AHS and the technician from Robson Appliances came the next day, confirmed that it was natural wear and tear, AHS approved it and we had the new dish racks installed yesterday. Bravo Robson Appliances! read more

Rob provided a good service. It's a difficult job to replace the control panel of our fume hood in the kitchen. Rob is professional and a very nice guy. read more

I've used Robson appliances few times by now through American Home Shield and it was excellent service every single time. The technician is very knowledgeable and extremely professional. I highly recommend them. read more

Robson appliance is my go to guy for appliance repair. He has helped me out with a faulty circuit board on a newer speed queen and on a dishwasher . Scheduling team went out of their way to help out in an emergency. So happy to have found him! read more

WORST SERVICE EVER!!!! Was assigned to these bozos by Amercian Home Shield. They never called so I had to contact them three (3) days after assignment. Even though American Home Shield had my correct number in their database, these idiots kept calling a different number and then blamed me because they had the wrong number. I said look it doesn't matter now that I have you on the phone lets just set an appointment, but the owner just kept on telling me that this was my fault and wanted to lecture me. Then he got an attitude and told me that he was doing me a favor but that because I was essentially not his ass he didn't feel like doing the job. If I treated my clients this way, I would not have any. Do yourself a favor and avoid these arrogant as!holes altogether. IF I COUDL GIVE NO STARS I WOULD!!!!!!! read more

I wanted to like Robson, but he totally avoided the job and took my money. He refused to service my appliance through AHS, due to some slight water damage. That has nothing to do with the appliance itself. He even refuses to submit my signed paperwork stating the actual diagnosis. Very quick to do a thorough job and then ghost when it comes time to service. He's just there to collect a home warranty paycheck. Review update. I informed you that the washer has been removed from the laundry room as the small mold issue was being remediated by a licensed contractor. Your service tech refused entirely and had me sign a copy of the diagnosis. It's funny that you were able to complete a diagnosis given a mild mold situation. Then refuse when it came time to order the part and repair the washer even outside of the laundry room. You did not try to reach a compromise, and you even were rude to the AHS warranty staff, they even said so. You would not return their request, nor answer my phone calls or texts to rectify a reasonable solution. Again, I'm just viewing this as you completed the diagnosis and took a short way out; claim unsafe conditions if you'd like, but I have worked to provide an alternate solution and you chose the easy way out. read more

This team kicks ass! Love the fact they fit me in last minute. Little lucky, so wouldn't expect that always. Didn't know what to expect but had 2 appointments with another service tech company for a speed queen washer and they couldn't figure out the issue. Robson came in, took time to really diagnose the issue. Thank goodness the machine acted up like it was doing prior to arrival. After 20 minutes they figured it out. It was 2 months of agony and this team nailed it in 20 minutes. Appreciate the service Robson. In my direct dial for future problems for sure! read more

Contracted by AHS to repair a built in ice maker in my fridge. The unit was producing ice but the motor to dispense the ice was faulty. Robson pulled apart some parts and panels and tells us the wiring within the door is no good and the door needs to be replaced. Advised us that AHS will be in touch with his professional diagnosis. Later in the day, we noticed that our ice maker stopped producing ice and requested that he return to check on his work as it caused the ice maker to stop. He refused to return and to make matters worse, his diagnosis is not covered in our warranty coverage. He continues to claim that it's our faulty door that caused the ice maker to stop producing ice and not his work. Now it's in the middle of summer and we're out an ice maker. AHS and this contractor was sent to my home to fix a problem, not create one. Incredible! read more

After three repairs they couldn't get my dryer fixed and calling them multiple times they promise to call you back the next day the Russian guy that answers the phone doesn't seem to give a flying crap about the fact that you have an appliance not working he makes up excuses as to why he doesn't call you back even though he promises to call you. If you get assigned to this company by your home warranty asked to be assigned to somebody else read more

Rob was very diligent in his work. He showed up on time and did not try to up sell any additional products. He identified and fully explained what the problem I was having with both my washer and dryer. He didn't force me into buying one of his supplied parts. I found the part on my own and he replaced it. Will definitely use him again. read more

Robson (his first name) is great. First- he calls on his mobile and will text when he's coming or take questions via text or call. Second, our ice maker needed a part that was back ordered for 5 weeks. I found another at a consumer supply house- at higher cost- and texted him. He got an exception from American Home Shield to buy the higher priced item- and had us fixed within a week. He returned the very day the part arrived. What a great guy. Hope we can use him again. read more

Robson Appliances was assigned to me after requesting a service call thru AHS. I had a broken door flapper on my garage refrigerator. They called immediately to set up an appointment. Rob is the technician that showed up. He was very nice and knowledgeable. This wasn't a normal or easy repair but he was able to figure it out and he did a great job. Highly recommended. Thanks Rob! read more

I revised my review based on the response that he gave. Horrible service. You might want to reconsider his service if you do not want to get COVID-19. Did not care about socially distancing and did not wear mask - well, Robson (the owner of this appliance repair company) wore it, except that it was hanging from his ear! When he came in, he wore the mask, but he took it off when he was working for an hour inside other people's house (people do get covid from circulated air within a house!!! He didn't have an issue putting a 9 year old asthma-ridden child's health in jeopardy! I called Robson because the gasket of my washing machine was leaking. We are in the middle of the COVID-19 pandemic. He came in using a mask. He was working upstairs (washer was upstairs), but when he came down, his mask was dangling down from his ear. So whilst he worked inside the house, his mask was off. I was not happy because my second daughter (9 year old) has asthma, so she has an underlying condition. After he finished, he left the house, and he told me that he would come back with the invoice. Next thing I know, he came in into the house without knocking the doorbell. I told him that I can follow him outside to pay for the services. We are trying to minimize people coming into the house. Guess what? Rob wouldn't leave. He said he was staying in my living room until he was paid. He said it was his company policy - he is the owner, so what company policy? We are in the middle of the pandemic, and he didn't want to social distance, and he refused to get payment outside the house in the yard. I am a woman with 3 girls in the house, and he stood in the middle of the living room, refusing to leave the house, tried to intimidate me, and jeopardizing the health of a 9 year old child. The washer is upstairs in the house, further away from where we usually gather, and I turned on the fan in the laundry room. Here he was being a jerk, in the middle of people's living room, where my daughter was playing and minding her business. I told him I am not the kind of person who would not pay, and he took our credit card info when we booked him, so there is no reason for him to be inside the house in getting a payment! Attached is a picture of Rob leaving my house after he finished the repair. He left the house to get the invoice from his truck. As you can see, my ring doorbell caught him without a mask. I told him that, and he argued that he had his mask on. Well, he had a mask, but it was dangling from his ear. He put on his reply below, that it is ok to have a mask off outside the house. The fact is: the ring doorbell caught him closing the door behind him. His mask was already off. He was already WITHOUT a mask inside somebody else's house, in the middle of a very deadly pandemic. Again, he doesn't have a problem putting a 9 year old CHILD's health in danger! This is a very deadly disease for people with asthma! I have the full video of him leaving, closing the door behind him, and his mask was already off. So if anybody wants to see it, it is available. In his reply below, he said that I should be expecting to expose my family to COVID by allowing repair people to come in. We try to limit exposure by having people respect our health by wearing a mask. We would never allow him in, if we knew he would take off his mask whilst working within our house. That was totally irresponsible of Robson to even say that. When he came out to take a look at the problem, he quoted me $265. And the price to come out of $65 would be taken off from the $265. When he came back, he charged us $405. He didn't even took out the initial service fee of $65 as he promised. And no, my husband never renegotiated the amount (as he replied). Why would my husband agree to a renegotiated price which is much higher than the industry standard? Why would my husband agree to a 52% increase from his initial quote? He is very very DISHONEST! I found him to be rude and dishonest. You might want to reconsider hiring this company if you do not want to get COVID-19, and if you do not want to get cheated or blackmailed (he won't leave or social distance from my family and my asthma-ridden 9 year old child, until you pay him 52% higher than the agreed upon price)! read more

Robson Appliances - We are in the middle of the pandemic, & he had his mask off inside somebody's house. My ring doorbell caught him leaving without a mask on. - Appliances & Repair Near Me

College kids home from school and my dryer started acting up. Robson was able to give me an appointment the same week. Arrived within the repair window, fixed my dryer at a reasonable cost. Very professional. read more

Unbelievable. Mr. Robson came out Wednesday 9/30, told me he would work on getting parts to repair built in refrigerator and get back to me in 2 days. I called and left a vm. They never returned call. Today I get a notice that this has been assigned to a new repair company. Out refrigerator has been out for 4 days. Do not use this company, obviously Mr. Robson has no clue how to repair a refrigerator. read more

Rob diagnosed the issue on his first visit and completed the repair a few days later when the parts came in. He was cordial, knowledgeable and capable. In a world where exceptional customer service can be hard to come by, Robson Appliances exceeded all expectations. I couldn't be happier with the results and the overall experience! read more

If you use AHS then get Robson for your appliance fixes. Honest and reliable services, much better than the other two AHS assigned earlier!

I called 3 other repair services who were 2-3 weeks out for service calls. Robson Appliance scheduled me within a few days of my phone request and made an appointment that would work with my schedule. Robson is professional, knowledgeable, courteous, friendly, and best of all, very strong (great physical shape)...he had to be in order to get behind my stackable speed queen washer and dryer that does NOT detach, first pulling it out from the laundry room closet and then pushing it back in. There was only a 2 inch gap from the top of the dryer to the door frame. He did by himself what it took 2 guys to do when the unit was originally installed in my home! I was very incredibly thankful! And then he stayed longer to show me how to do my own routine maintenance on the washer to keep it running smoothly! To all the sheeples out there...masks do not protect you against Covid, or colds, or the flu. Get a grip! First of all, you ought to be down on your knees thankful that there are people like Robson who will even come to your home and fix your appliances! You owe him an apology for sure! Secondly, if you are so full of fear because you chose to listen to the fake news instead of doing your own research about coronavirus (been around since the 1960's), you should have removed yourself and your children from the home so that this very personable and respectable man didn't have to breathe in his own carbon dioxide which actually lowers his immune system from lack of oxygen! Don't you remember your 2nd grade science class? Humans need oxygen to survive...not carbon dioxide. Plants need CO2...that's why we breathe it out for them. God is so smart and you are not. Robson is now my most favorite repair man not only because he "risks his life to save our appliances," but he's also a very honest and smart guy. Your loss if you don't call him! read more

Robson is so diligent and such a pleasant guy. He was dispatched to me from American Home Shield (AHS) Home Warranty. Usually, the contractors they send out are so-so at best. Robson is A+ and I will call him directly for future needs. He fixed multiple appliances ordering parts and not leaving until the job was completed. Thanks Robson - see you soon! read more

Rob from Robson Appliances just repaired our Maytag oven with a faulty main board. Rob was on time, polite and did a professional job. Will recommend and certainly use him again for future needs. I appreciate that he took proper covid precautions. read more

Robson Appliances - Appliances & Repair Near Me

Rob was great. Dispatched through American Home Shield. I will keep his information and call into warranty to request him every time. He does only Kitchen and Laundry appliances, but he is good, honest and friendly. Highly recommend him. read more

Rob was wonderful and fixed our dishwasher and dryer. I would highly recommended him to service any appliance!

Robson came as a contractor for American Home Shield to look at my broken dishwasher. While it took 3 weeks to fix the problem I am giving him 5 stars for the following reasons: 1. He always picked up the phone himself (not like numerous other contractors who may or may not call you back after you leave a dozen messages) 2. Robson was very professional and knowledgeable 3. He came several times to complete the diagnostic and replace different parts till it was done Highly recommended! read more

I was very impressed with the way Rob the owner has a texting system that will notify the customer of his estimated time of arrival. I was very impressed with his demeanor and professional impression given when he arrived. You can see his experience in action when he replaced and repaired the pulley and belt on my dryer. I would strongly advise that you consider contacting Robson Appliance for any repairs and avoid the mistake of getting another company that will not be as good. I found Rob via American Home Shield and it was a great recommendation. read more

Robson Appliances - Appliances & Repair Near Me

Great and honest service under reasonable price! Our dryer died and we did not know what to do. A friend of ours recommended Robson and we gave it a try. From scheduling to arrival and actual service, we were totally happy. He promptly checked the dryer, explained and showed us the issue, telling us the required time and cost to repair. Right price, great service and peace of mind! read more

Very happy with the service from Robson! Dispatched through AHS, they connect with me very quickly to schedule an appointment. Rob ended up being able to come by earlier than planned to review my washer unit. Super professional and covid safe. He needed to order a part so had to wait another week but as soon it as it was in he came by and did the repair! Would very much recommend and will use in the future. Thanks again...now off to do laundry! read more

Very professional, comes with a mask, clean attire, friendly, and knows his business! I will only call Robson for any problems we have with any of our appliances. He is the best! read more

After reading reviews of companies dispatched by American Home Shield, I selected Robson based upon Yelp reviews to fix our built-in refrigerator which was totally dead. Contacted AHS and got a call from Robson the next day. They sent out a technician within one day for our refrigerator when we told them we were leaving on vacation. Rob came on time and after spending a while troubleshooting, determined that the main circuit board needed replacing. Part ordering and shipping took about 10 days and Rob came to install the part. He had a bit of trouble accessing the old circuit board but he fiddled and fiddled and eventually was able to replace the old board and install the new board, which solved my problem after turning on power. I highly recommend Robson Appliance for all kitchen and washing appliance repairs. read more

Came in no longer than 5 min. Ask me what was the condition . I showed the video of my washer not completing the cycle. Reported to my insurance nothing was wrong with it. Now my insurance won't fix it. What a joke. Never trust this company. Request another service provider if you see them. read more

Highly recommend you choose Robson and ask for this company specifically when dispatching through AHS. Extremely easy to contact and he actually answers the phone every time... no talking to a machine. Especially helpful if it is an emergency repair. Great service, extremely knowledgeable, professional service. I will definitely request Robson again for any AHS appliance issues. read more

Rob worked with our home warranty to fix the washer display, from diagnostic to repair it was easy he was on time and took care of the issue, I would definitely recommend him for services great. read more

After almost 2 years of being given the run around from other appliance contractors, Rob from Robson appliances finally fixed the F64 error code on our Thermador oven. They are efficient, courteous and on time, cannot recommend them enough. Will only use Robson appliances from now on. read more