If possible, I would leave this establishment zero stars. We hired this company to come out and evaluate. estimate and ultimately repair an older high end barbecue grill and rotisserie. The person who came to inspect the grill seemed legitimate- he wrote up a rather vague estimate, several thousand dollars, inclusive of parts and labor and cleaning. [[HIGHLIGHT]]The day of work, some random young kid shows up, not the person who evaluated the grill and assured us he would the work.[[ENDHIGHLIGHT]] The person who did the work was awful. They Added on parts and costs that were not estimated and the bill came out much higher than the estimate. The work was shoddy. They damaged my grill (one of the valves leaked and so fire, literal fire, would heat up the entire surface where flame controls and the handle were. It was unusable, They used inferior parts worse than the ones I had- and I didnt need them! They did this to avoid the work of cleaning I was paying for and it also afforded them the ability to charge more, . the first day I tried to use the grill after this, the knobs fell off. Literally. I should have seen this as an omen but decided to grill. I burned my hands badly after the preheat of the grill. Why? Because underneath the user surface, flame was coming out of a faulty union between valve and gas. so it essentially turned the control console and handle into a grill- and that was the only one that worked anyway! We were charged for parts we didnt need and were not told about. The estimate included our high quality steel made in America grill parts and not simply swap in new inferior asian parts. On top of that, the gril grates s were installed wrong. one was bent and fell onto the new ceramic elements we had cracking one. The "cleaning" was awful (I use this word generously) being incomplete and poor. [[HIGHLIGHT]]After all this and my trying to get support after sending photos etc....they hounded us to pay the invoice saying their work "was assured".[[ENDHIGHLIGHT]] Whatever. [[HIGHLIGHT]]THEY DO NOT SUPPORT YOU OR TAKE RESPONSIBILITY FOR THEIR WORK/CHARGES AT ALL.[[ENDHIGHLIGHT]] I took photos of the poor (and dangerous) work with the gas valves. I took photos of all. I showed the flame coming out from the faulty union to the gas and how one could not see It turning the control surface into a literal frying pan. This incompetence actually Burned the metal of our grill ruining it. [[HIGHLIGHT]]The complete lack of support, failure to reply, lying, and ineptitude is not something I can convey easily, It was THAT bad[[ENDHIGHLIGHT]]. They would accept no responsibility, denied receiving the digital pics sent, would not explain the pricing/differences, and provided to "support".. They would not acknowledge any fault "saying how do we know you didn't do all this damage using the grill between the service and now. You may not have maintained it." Really? It was 2 months since the service- I thought that is what I hired you for???? Did I need to have another group come service the grill after you before I used it for the first time. Morons. If you are thinking of using these high geniuses as your service providers....trust me and do yourself a favor- find some kinds around where you live ages 8-10, pay them $50 bucks and say "have at it" and the job you will receive will be far better than anything these "professionals" purport to offer. Liars and thieves. Do yourself a favor and go elsewhere.......far elsewhere. Anywhere elsewhere. read more

The website is very misleading. The services is more than three times what the website shows. Less than $300 in parts were replaced but I was told the grill would work and look new. Not true. I was charged an excessive amount just to have a cleaning. DO NOT USE THIS COMPANY. I have several neighbors who wanted to see the work and are shocked at the work and price. Not only will they never get my business, but they lost two customers in my neighborhood. Do yourself a favor and go with another company. Don't make the same mistake I made. read more

We had an unfortunate experience with BBQ Renew, office located on Camino Capistrano. Kalamazoo recommended BBQ Renew to repair a pizza oven and also repair a gas grill. Tristan asked for $200 cash for the assessment and would order parts and complete today However, the employee that arrived this morning, stated he could not assess the BBQ and if he did would need to charge an additional $1000 for additional work. Have notified Kalamazoo that this is a very bad referral. read more

This place is a total scam! Do yourself a favor--look for a company with better Yelp reviews. You'll save money and avoid the frustration! They charge you for on-site inspections, and if you pay by card, they impose ridiculously high fees, essentially forcing you to do business with them. On top of that, they find all kinds of excuses to overcharge for inspection fees. Last time, they charged me $160 for an inspection, which couldn't even be fully applied toward the service--it's clear they're money-hungry to the extreme. The business is run by the owner, his daughter, and a technician. [[HIGHLIGHT]]Their communication is terrible--none of them seem to know what the others are doing.[[ENDHIGHLIGHT]] Here are just a few of the issues I encountered: 1. [[HIGHLIGHT]]Terrible Appointment System: They take days to respond to appointment requests. If you don't reply instantly, they'll ghost you for several days, resulting in an appointment being pushed back by three weeks.[[ENDHIGHLIGHT]] 2. Suspicious Payment Practices: They insisted we pay in cash to get a discount, which makes me strongly suspect they're evading taxes! 3. Ridiculous Price Increases: Initially, they quoted $241 to add an igniter. During the first service, we opted for just cleaning, which cost us $1,300 after a so-called discount (and we had to pay in cash). When we asked them to come back to install the igniter later, their daughter quoted $425, tacked on various made-up charges, and even added a $99 service call fee--just for a 10-minute igniter installation that didn't require any inspection. In summary, they overcharge at every turn. Avoid this place unless you want your wallet emptied with nothing to show for it! The only positive note is that the technician cleaned the floor after completing the work (it took about three hours for one person to finish), but even that doesn't make up for how awful the owner and their main contact person are. They're rude, unprofessional, and blatantly overcharge. The owner even claimed that all the negative Yelp reviews are written by "bad people," which is laughable! Do yourself a favor--look for a company with better Yelp reviews. You'll save money and avoid the frustration! read more

See all

[[HIGHLIGHT]]Very disappointed in their service and customer service.[[ENDHIGHLIGHT]] When I first called to get a bid for cleaning my BBQ they said it would be $99 paid on arrival but that cost would be applied to the service. If I did not take the service, there was no refund. I should not have proceeded at that point but did. We discussed the different cleaning options and came to the opinion that since my BBQ was in perfect working condition it was not necessary to take their restoration cleaning. I did take the deluxe cleaning for $350 and also purchased some flavor grills for another $387. The work was done and it certainly did not have an excellent clean look when finished. After the worker left I picked up the grates and there was lots of grease on the bottom and not properly cleaned at all. [[HIGHLIGHT]]Now for my frustration - after calling the company, sending pictures and having several conversations, they sent me an email saying that since I did not choose the $100 more cleaning service, it was cleaned appropriately for the price I cleaned.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I kept asking for them to come out and look at their work and tell me if that was what they thought was the quality their customers expect. Needless to say, they did not and they stopped answering my calls[[ENDHIGHLIGHT]]. Do not use their service as unless you pay their maximum, whether necessary or not, you will not have a clean BBQ. Maybe won't be cleaned properly even with paying more. [[HIGHLIGHT]]I usually don't write a bad review but this company deserved it.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]From beginning to end, our experience with BBQ Renew was top notch.[[ENDHIGHLIGHT]] We had some burners that needed replacing on our old Weber grill. [[HIGHLIGHT]]Scheduling was a piece of cake.[[ENDHIGHLIGHT]] They had someone at our place reasonably quickly and the repair work was done very well. We could not have asked for better service. Two other repair companies we called first flaked out on us. Mike literally put his blood, sweat and tears into this repair. If you have a BBQ issue, just call BBQ Renew! read more

BBQ Renew - Mike was a champ today taking care of our grill. Thanks Mike! - Appliances Near Me - Laguna Niguel, California

Overpriced and poor service. Left grill a mess. Dis not clean well. Charged really top dollar.

We have an almost 25 year old built in Viking BBQ. One of the main burners had corroded along with a few heat plates. BBQ Renew gave me an estimate for the repairs and clean and stuck to it. Did not try to upsell. They were prompt on their scheduled visits. Fixed the problems. Did an immaculate job on the clean. Even cleaned the utensils and grilling trays! We have had various companies service and clean our BBQ over the years and by far BBQ Renew was the best! Thank you! Bill R read more

Was going to buy a new grill from them but the model went out of production, so I purchased it elsewhere. When they came out for the $99 inspection, they had quoted replacement costs which included $358 for installation and disposal, and $175 for an "Installation Kit". The tech said the model would only need minimal modification of the island cutout based on their experience. When I asked the cost to install the grill that I purchased the installation cost went up to $550 and an additional $150 for disposal. I didn't want to try modifying the island cutout myself - I would have replaced the grill myself if it weren't for that fact so I had them come out. The work took less than one hour - the new grill slipped in with no modification to the island needed. The $175 "installation kit" was just the new gas line hose that you can get for $24 at Home Depot, so it was apparently $150 for them to connect the hose on top of the $550 installation fee. $700 an hour is an outrageous hourly fee. My new grill did get installed, but I feel ripped off in a major way and wish I had read the other Yelp reviews before I hired these guys. read more

[[HIGHLIGHT]]BBQ Renew is a terrible service.[[ENDHIGHLIGHT]] They over charge and their techs are terrible. They charged a fortune then their tech spewed crap from the BBQ all over our patio. Tech kept grinding the soot and such in with his feet ultimately leaving a huge mess. [[HIGHLIGHT]]Called and left a message regarding what happened, no call back, no response asking how they can make it right.[[ENDHIGHLIGHT]] Had to spend a weekend power washing my patio. My grand daughter did a better job and charged me far less. [[HIGHLIGHT]]Company should not exist.[[ENDHIGHLIGHT]] read more

Disappointed. Just had service today and the grill doesn't ignite. This was the whole point of the service. $1700 later, I still have a grill that doesn't work any better. read more

Clean up before you leave. For the cost I shouldn't have to call back and ask for a revisit. read more

BBQ Renew - Grease left on the concrete in the back yard, down the side yard and the driveway. $575 for mediocre work and a mess. - Appliances Near Me - Laguna Niguel, California

See all

So sorry that I couldn't give a 0 for this review. I will NEVER use this company again! [[HIGHLIGHT]]I scheduled appt 5 weeks ago and asked last night to confirm again. Last night I texted, this morning, I called and 3 hours later I received a text msg, saying that they were sorry, had an emergency and would like to reschedule in another 5 weeks![[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I called again, the owner's daughter was beyond rude and could not even understand the basics of customer service. She argued with me instead and refused to schedule something immediately and that I was not a big enough customer for them.[[ENDHIGHLIGHT]] I used this company in the past and was very pleased with the actual results, but now i would NEVER recommend this company to anyone that reads this will not use them as well. [[HIGHLIGHT]]Just AWEFUL customer service.[[ENDHIGHLIGHT]] Take a look at the responses on GOOGLE from BBQ Renew to the customers that are not pleased with them! read more

Have had quarterly service for almost two years. They've always done a good job. The last person they sent out was out there for twice the normal time, rocking headphones in his own world. He used his grinder in the middle of our outdoor kitchen. Made a really big mess, used our counter outlet for his tools, blew the GFI, caused the ice maker to turn off. That I did not notice for a few days. System needed a reset and new filters since it was not running, it had some mildew buildup. [[HIGHLIGHT]]There is ONE lady that runs this entire company that has a lot of attitude. I asked to speak to the owner that he needs to know. She said she is the boss and the only one I can talk to. She literally said, "so you just don't want to use us again, that's all you need to say. You don't want to be a customer anymore."[[ENDHIGHLIGHT]] - This message is for you, the owner. You either know this is happening and you don't like helping customers, or you are not aware how many customers you are losing because of her. So sad. Had some great guys out here. [[HIGHLIGHT]]Notice the owner has not responded to any Yelp comments?[[ENDHIGHLIGHT]] read more

I was referred to this place by a neighbor. Ad says $ 99.00 for evaluating the BBQ and $ 399.00 for thorough cleaning. Ended up paying $ 1280.00 for new parts that I could have purchased from BBQ shop for $780.00 They spent 15 minutes replacing the parts and on there way. No cleaning at all. Total scam. read more

Was a repeat customer, made an appointment online, agreed to 399.00 package if the grill needed any new plates -or something not visible as it works fine. I sent photos for my grill cleaning via text. [[HIGHLIGHT]]I got a text response thanking me for the photos, and explaining they would send a tech for an estimate for an additional $99.00.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Nothing about a change in my appointment- no call or text with a new date.[[ENDHIGHLIGHT]] Took the day off for the service and called to get a ETA. [[HIGHLIGHT]]Spoke to a lady named Kaylid or Kayla, very rude, talked over me, was belittling and overall insulting.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked for the manager and she laughed.[[ENDHIGHLIGHT]] Will use another company- read more

I needed some service on my built in gas grill and gave BBQ Renew a call. I scheduled an appointment, and a representative arrived the following week. Upon arrival, the representative indicated some parts for my grill no longer existed, but they could make some adjustments to the cast iron burners to make the BBQ light more efficiently. Although my grill was pretty clean, the representative indicated a cleaning would also be included with the job. On the day of the work, another representative arrived, cleaned out the cast iron ports, cleaned the entire BBQ, and the side burner. The representative did a very good job. In fact, when I do my quarterly cleaning, it takes a couple of days to scrub the parts, soak the parts, and put it back together. This representative, however, had everything completed in only a couple of hours. The BBQ lights faster now and looks great. At least I do not have to deep clean it for a while. Overall, BBQ Renew earned 5 stars from the scheduling employee to the actual BBQ repairman. I will use their service in the future. read more

I've been living in my home for about two years now and had not used my outdoor BBQ because I was so disgusted with how gross the previous owners left it. I finally had enough and decided to get both the side burners and the main BBQ appliances professionally cleaned. I stumbled across BBQ Renew through a Google search. I liked that they were upfront about their pricing and that they were a family owned business. I decided to contact them through their text message platform and quickly received a response. We were able to schedule a cleaning for the next week. The technician (I believe his name was Chris) arrived and quickly got to work. I appreciated that he brought and used all of his own tools, including a hose and vaccum cleaner, rather than using my hose which he could have easily accessed. Chris worked for over 3 hours and transformed my once horrifying grill into something beautiful. He even took the time to polish the exterior and the doors below. Chris also went the extra mile and vacuumed out the space below the grill as well. He definitely didn't need to take that extra step and I appreciate him so much for helping me out there. I highly recommend this company for anyone needing a little help with their BBQ appliances! Thank you Chris for making me want to use my grill! read more

See all

Pictures say it all. Blown away with what Chris accomplished with my 18 year old Lynx. This is the second time they have cleaned my grill and both times so impressed!! TY read more

BBQ Renew - This is my Lynx grill and it is 18 years old. - Appliances Near Me - Laguna Niguel, California

See all

Chris stark Fromm bbq renew made our 5 year old Webber grill look like new this was also after a grease fire. He did such a wonderful job and was very knowledgeable read more

See all

In response to your comment that you have been in business since 2008, see attached photo that depict that BBQ Renew LLC formation date of 10/2013 from California Secretary of State and hence if you subtract current year of 2022 minus year 2013, it makes nine years in business as I truthfully stated in my original review. The simple reference to registration of a domain name of BBQRENEW.com does not mean that you were operating a business; it simply means that you registered a domain name. And if you suggest that you were operating your cash grab operating business from 2008 to 2013, then you must have been operating without any business license as the Orange County recorder has no records of BBQ Renew or BBQ Renew LLC operating in Orange county from year 2008 to 2013 on Orange County FBN site. The first filing for BBQ Renew LLC at OC Recorder office was on 10/2013 and not 2008 as you claim! So if any homeowner is planning to use BBQ Renew LLC for any services, be prepared for lousy job, getting upsell on unnecessary repairs or simply getting ripped off as the operation is extremely shady and unethical. Furthermore this business seems not to be an authorized in repair/retail sale for the majority of brands that are they advertising on the BBQ Renew website. If one pay close attention, majority of positive reviews seems to be from yelpers with 0 to 2 reviews which could be an indication of fake reviews: Maybe some of these reviews are legit and some fake, who really knows! But based on the ownership responses on any negative reviews and that is the only thing that he seems that he is good at, it seems that everyone that complains about his shady business practices is a liar: ) However, it seems that he is the common denominator in all the scams that is happening to homeowners who call him for his shady repair works. So, now that you have been fully exposed on all your shady business practices and scams, say CHEESE and smile on camera rather than typing "Happy Grilling" :) read more

BBQ Renew - Screen shot from OC County Clerk showing BBQ Renew has never filed for a FICTIOUS Name to legally operate a business in 2008 as they claim. - Appliances Near Me - Laguna Niguel, California

A while back I called BBQ Renew to help with my BBQ. Let me say - do your research before using BBQ Renew. [[HIGHLIGHT]]Everyone was nice and professional when they came to look at cleaning up my BBQ.[[ENDHIGHLIGHT]] I was looking for a deluxe cleaning which was $299 but by time they were done looking at the BBQ their estimate was minimum $1000.00 + potential extra charges for unseen needs. BBQ Renew wanted to change all the burners, heat plates, regulator and line plus the cleaning. [[HIGHLIGHT]]When I said that was how much the unit cost when I purchased it they said I would just throw it away and by a new one then.[[ENDHIGHLIGHT]] Well I did not listen did my own bbq renew and purchased all new burners, heat plates, regulator and line and power washed myself. My total to do my own renew was $105.00 and literally 10 mins to replace parts- but a good 1 hour to clean my stainless steel Jennair. Business is business and they provide a service. This is just to help those who are willing to do a little extra work and save a whole lot of money $$$$. read more

I do not recommend this company. I went with this company as a recommendation from a client but was sadly disappointed. There are many areas on the grill that was not satisfactorily cleaned. Left a lot of burnt marks and the comment I received was that it would require a "restoration level" charge. Before the consultation I did not receive any such comment and was only told "it would clean up nicely". Basically you are being charged $275 for a very light cleaning. This is very misleading. The worker explained the area that didn't clean would require an angle grinder to get out. He was using an angle grinder on other parts of the grill but decided not to for that area. So why didn't he just do it then or at the very least advise the client from the get-go or set expectations from the beginning that this was a light cleaning. As posted in another review, the drip tray was left with a lot of residue and solution from the cleaning that I had to clean up myself at the end of the day. And I ended up finding a lot of residue from the clean on my pavers from a sloppy clean up job. Overall sloppy and not neat. The knobs on the grill weren't even cleaned. It was left sticky and greasy and spent a better part of an hour trying to clean it myself the following day. I encourage anybody in the Orange County area to use "Grill Masters" which was my go to cleaning service for grills/bbq's. All you have to do is read the replies by the owner to determine whether this company is a fit for you: "Stay away from Walter! This guy is legitimately nuts!  And, he isn't telling the truth. False statements and photos. He's not ever going to be happy about anything. I really feel sorry for him." "We do not cater to Yelper's who try to get stuff for free. This client immediately disputed the credit card charges to rip us off and posts on Yelp" "Wow Kemmer, you are some piece of work. Posting another review 8 months later. Again, you post false statements and just flat out lie about our company. It's people like you that just need to go away... If you are like Kemmer and use Yelp as leverage, and to get stuff for free, PLEASE don't call us. Yelp does nothing to protect businesses from people like Kemmer." Personal attacks on replies and unprofessional. More than likely will receive a reply to this post! read more

**Updated Review** Screenshot of Text from Mike the Owner** I had to reschedule my appointment due to an emergency and Mike the owner told me they had no availability for a month. I then had someone else call and he told them they had availability the next 3 days. I hate canceling on people last minute but life happens and I had no choice. Very unprofessional for him not to work with me on rescheduling. Wish he would have just been honest and told me they wouldn't work with me due to the cancelation. Not sure why he felt the need to lie. I attached a screen shot of the text message I received from Mike the owner. Just the kind I would expect from this type of guy. read more

BBQ Renew - Text message received from the owner - Appliances Near Me - Laguna Niguel, California

I would leave more stars if possible! This company was nothing but professional and awesome. I bought a home with a built in bbq and soon after realized it needed to be deep cleaning and parts repaired. So I scheduled these guys to come out and they sent Chris. He is legit. Did such a great job. I appreciate guys like him. My BBQ works much better than ever. Looks like it is brand new and works super good. I'm excited about it. -Don't pay attention to the junk reviews. Nothing any of them said matched what happened with the service and the people i was in contact with. Safe clean and didn't leave a mess for me to clean up. Great price and nothing but wonderful. Amazing work guys! I am grateful to have done business with you and your company. Kudos to Chris! read more

See all

Brother tandem. Clean, efficient, and best price in town. Did my Weber and my Traeger. Go Raiders!

After 5 years of grime buildup, Scott came out and made it look like new. I think underestimated the amount of time it would take to clean and service but he powered through it. At the end he even had to cut down one of the grills as the 3 conventional grills did not fit. All star job! read more

Can't say enough about the GREAT job they did refurbishing our PGS BBQ. Didn't want to spend over $1500 to replace with a similar model. Michael came out to assess the situation. Josh returned a few days later to completely clean & replace the multiple parts needed. Much of the burner & grill plate(?) had basically disintegrated over time. Was referred to this company by the manufacturer. Couldn't be happier with outcome. read more

See all

Bad! I called and emailed for a quote. No answer. Finally called again and was asked to send pictures of my bbq through text. I did. I work. I am a single mom. My husband died. They also asked me to send pictures of my front entrance and front door and way to the back to clean bbq. I did so. They said " see you June 14. Leave $350 check on the bbq." Today I received a text stating they can't clean my bbq as they can't walk through the house? Really? What the what? So incredible that they wouldn't at least work with me. I said there is a back gate that they would have to walk about 5 houses to access. Nope. I find their customer service horrible! read more

I rarely review service's in my home but I felt it important to advise others regarding just how bad this company really is. Please read their negative reviews and you will see the reviews match mine. A technician arrived at my home to clean my LYNX BBQ, a very expensive model. When completed the BBQ was very dirty and that was only the beginning. The technician had removed screws and bolts during the service but he never replaced them. He also removed a factory installed heat shield that he also did not replace. Wired in a power supply and butchered the wires. Oh also we later found this company sold us a $90 power supply for $285.00, and the worst part of that was I later had my original power supply tested by an electrical professional who told me my original power supply was in good working condition. Avoid these guys at all costs. I have to have another company come out to repair and then finish the cleaning of this BBQ. The picture provided is after their service was completed! Finally the owner Mike, he's exactly like a used car salesman. Nice and helpful until you make the purchase! Get ready Mike always leaves a nasty response to negative reviews, on the phone he make a threatening comment and I advised him police would be called if he ever showed up here again. read more

BBQ Renew - Appliances Near Me - Laguna Niguel, California

CUSTOMER BEWARE!!! On April 24, 2023, BBQRenew cleaned our Viking Professional Series Grill, and it looks great. However, during this process, Sam, the technician placed the grill grates against a painted wrought iron fence while spraying the cleanser/degreaser. At the end we noticed that the paint on the gate dissolved due to this cleaning process. The cleanser dissolved the paint all the way to the wrought iron. We immediately informed the Company about what had happened, they refused to listen, or even consider the possibility of this paint damaged. Instead, their OFFICIAL position was that we are the typical customer who make false claims to avoid paying. For the last 4 weeks, we have made numerous requests for the name of the cleanser used, its Material Safety Data sheet, along with pictures of our damaged fence. These pictures which we posted, you could clearly see the damaged front side where it was sprayed by the chemical, versus the protected back side with absolutely no damage. The painted surface where the chemical was allowed to collect and pool, exhibited the most damage, especially the lower portion of the fence. Requests to speak to Mike, the owner of this Company through emails, text, and phone calls were completely ignored for 4 weeks. Mike, the owner, literally hid behind his receptionist, and NOT even willing to address this issue. His receptionist did all the speaking on behalf of Mike and the Company. Mike was never available, nor willing to return our calls. Although it's been frustrating dealing with this company, it is extremely important to address this to possibly change their cleaning protocol to avoid future damaged to painted surface. A new cleaning protocol needs to be instituted, where they would cover and protect all painted surfaces. To strive for better customer service, it seemed that Mike should at least be willing to discuss and address this issue, not to completely ignore a customer. The read more

BBQ Renew - The back surface of the fence where the paint was protected from the cleanser - Appliances Near Me - Laguna Niguel, California

See all

Just had our grill professionally cleaned after about 8 years. Chris came and did a fantastic job, it looks brand new. I told Chris, it looks so good, I don't want to use it!! I would recommend getting your grill cleaned by BBQ Renew anytime! read more

Seemed like a nice enough guy. I dont write reviews. Did not do any diagnostic to repair Pellet grill. more interested in selling a new grill then testing anything. He (owner) vacuumed out the plets said the auger looked clear and that parts would most likely not fix the grill. He did not remove back panel to do any diagnostics and proceeded to tell my 4 thousand dollar pellet smoker was broken. I watched a you tube video after he left opened the back and quickly found my RDT was the cause of the issue. he spent a total of 25 minutes at the house charged me 100 dollars. I called him back hours later to share my findings only to have him say he would charge me another 100 dollars. Scam... beware. read more

Our grill worked ok but was dirty and heating unevenly. So we called BBQ Renew. Chris was the tech that cleaned our grill. $275 later plus a generous tip grill looks great. Chris said he ran it for 15 minutes before he helped roll it back onto our deck. We trusted him and didn't test it while he was here. Hubby asked him if everything was working and Chris said it was. Minutes after Chris left hubby decided to try firing it up since I had defrosted steaks for dinner. No luck. Hubby called company and got Mike on the phone. Mike proceeded to tell hubby that Chris reported to him that the grill needed new ignitors. Chris never said anything was defective. Why didn't he tell us that? Seems to us like the cleaning caused igniters to fail. They worked fine previously. At hubby's request Chris came back and couldn't get the grill fired up either - he had to use a match to light it. BBQ Renew wanted to charge $59 each for 3 new igniters. Hubby found them on line for $10.19 each and will be replacing them himself. Our beef is that no one told us anything was wrong with the grill and it would fire up fine before the cleaning. read more

Chris just left my home after cleaning my BBQ that had not been cleaned in many years. I had inherited this BBQ from a person who is a meat eater and never cleaned after grilling. I am vegan and actually thought I was going to replace it because it was so gross. But after looking at what a new BBQ would cost, I decided to clean it instead. Previously, I was skeptical of ads from companies that would show a really gross before picture alongside a sparkling after picture! I didn't think they could be believed. I called BBQ Renew and spoke to Lisa who reassured me that the BBQ could be cleaned and even repaired if needed. Well, I could not be happier with the end result! Chris tested the grill before leaving and answered all of my questions. My BBQ looks amazing! I would recommend BBQ Renew! read more

The owner is an ass. Totally misrepresented every aspect of the work to be performed. Some of cleaning fluid they used was left on the grill not properly disposed of. Even left me with a broken starter button. This on my commercial Viking grill. Before you call them check out the others. Owner will deny any and all wrong doing if you have any issues. read more

Husband attempted to clean and fix the bbq himself. Not his lane. All the great words seem to fall short. Great guy, (Justin ?), sorry, on time, kind, professional and friendly. BBQ looks brand new and works like it is brand new. Price was more than reasonable considering the work that had to be put into bringing this bbq back to life. read more

this is our first time using this company and we are amazed at how good our BBQ looks. It works like it is brand new. Chris, was great, and he thoroughly cleaned the area around the BBQ. I would highly recommend this company. read more

I wanted to replace my BBQ and not to do any cleaning or services. They sent me a text that it is a $99 service call. I called back that I don't need any cleaning or services quotes and she said: "Okay, we will give you the options". John came onsite and gave me replacement options and still wanted to charge for $99 service fee. I got three other quotes and all of them had lower BBQ prices, lower installation fees without charging a dime for the quote. I explained it to Mike and he was still insisting that we charge $99 unless you buy the BBQ and get the services from us that will be going toward it. I suggest using another vendor for any BBQ services unless you want to throw away at least $99! read more

They did an awesome job. I have a 50" FireMagic and GMG Jim Bowie and they came out and cleaned both perfectly. FireMagic gets cleaned every year and these guys will be getting my business from now on. Prior companies used were unreliable. BBQ Renew was highly communicative and showed up EARLY! They also did a great job on the smoker. Most cleaners won't touch the smoker, but they rocked it. Will definitely be referring business this way in the future! read more