Grill Masters was excellent. They came and cleaned our grill and pointed out things that needed…read morefixing. Sure beats doing it yourself. Especially since I can clean a grill but can't fix it.

We ordered a part for our Napoleon BBQ. They were communicative and kept us informed of the…read moredelivery status. Called when the part arrived. Friendly and efficient overall service.

Absolutely amazing experience with OC BBQ! The BBQ on the Green Egg was incredible--everything was…read morecooked perfectly, full of flavor, and tasted so fresh. You can really tell they put a lot of care into the food. The delivery was just as impressive. They offered last minute delivery and took it up 3 flights of stairs. We had the best friends and family bbq and OC BBQ came thru right in the knock of time! If you're looking for delicious BBQ and reliable delivery, I highly recommend OC BBQ. We will definitely be ordering again!

Just bought a Napoleon grill. I did a lot of research before I went shopping and Christian at OC…read moreBBQ Plus knew his stuff. I told him my needs and set up and hooked me up with the perfect grill! Super stoked to get grilling

Made our grill look brand new!! We thought we had a to buy a new on bc it wasn't getting hot enough…read morebut they completely serviced and now its working AMAZING! They were prompt, respectful and all around great value!! I would 100% recommend and will be using more often!

Fast response, easy communication and fantastic job done. Would highly recommend their serviceread more

Chad cleaned our pro grill today and it looks brand new. What a fantastic job he did. He worked…read morevery hard and my BBQ looks so good I don't want to get it dirty again, but I will. Grilling steaks tonight! Thanks Chad!

I regret hiring this company. I spent well over $1,000.00 on repair of my grill including a new LED…read morelight harness, switches, burners, etc. Everything they recommended and told me I needed. About a year after install of the parts from pro grill, the LED lights begin to fail and then stop working completely after a year and a half. I used the grill less than 5 times since their work so noticing wasn't highest on my agenda. When I realized the lights were completely out, it was a year and a half time from date of repair. I reach out to pro grill for help. The first person (didn't get his name) wanted and tried to help and said they'd be getting back to me. No one ever did. I had to reach out 3 different times over the span of a month. They'd respond after a week or so to each email or voicemail left. I felt back burnered, no pun intended. If it's not a new sale, they don't care. It's as simple as that, that's how I feel. They finally emailed me back saying it would cost around $200 for them to come look at my grill and then give me a price on what's wrong and what it will cost to fix. My blood boiled reading that. After spending this kind of money with them on a bbq repair and they don't have the decency to come look and see what failed in their install? LED lights are meant to last a VERY long time. Not a year or year and a half and only using them less than a handful of times. I called them immediately after receiving that email and talked with someone that said, my issue is above his pay grade and told me he'll let the manager know. I asked when I can expect that call and he didn't know. The manager calls me shortly after the call. We speak about the issue, and how I feel. He tells me they don't warranty anything they sell or install. Huh? You charge people thousands of dollars and have no stand behind on the work or the parts you install? Why would anyone use you after learning that? You don't learn that they don't cover it until you need their help though, that's the deal. I tell the manager how displeased I am with the whole experience. Taking weeks if not a month to get back to me, no responsibility taken, making me pay even after a month of trying to just speak with someone at your company, just to have your guy come back and look at their install and parts you sold me, and sell me the same service and part again? No thanks. He finally says, ok, we'll have someone come by and look at it for free for you but if it needs new parts we will not cover that or install. Great thanks, when can I expect that? Our office will call you to schedule. Great thanks a lot. Never heard from them again. That was over a week ago. To the ownership: listen to your customers frustrations. Try and help or solve the issue. Don't shut them down. Improve your communication. Why is it taking weeks to respond to an email or voicemail when a customer has an issue with your service? I bet if I needed a new service of some sort, you'd be Johnny on the spot. Improve manager training, and if who I spoke to is the owner, that's a shame because you failed on every aspect of customer service. Your staff failed in properly communicating and responding, then when it got escalated to management, you did nothing to help solve the issue and what you said you would do, you didn't do and I never heard back from you forcing me to express my experience. To new customers, there's lots of great companies out there, make sure you do your research and choose the right one.

We've used them 3 times and every time our grill looks like new. They have given us great advice on…read morewhat parts to replace (not selling us them, just making recommendations) and they leave without a trace of doing a deep cleaning. Great service!

Everything done as promised. Grill looks and works perfectly!…read morePrompt, professional, really put in lots of effort to obtain that " new look" of my 10 year old grill.

Not sure why there are bad reviews- I had an issue with my grill and BJ was exceptional and very…read morequick to respond and help me. By far the best results I have gotten for a cleaning on top of what was needed to be fixed. - and BBQ REPAIR PROS is by FAR the best BBQ Repair Service I've ever used on my 20+ years of owning a big Viking Builtin Grill. Not only were they able to fix a valve issue that prevented me from using my grill for almost a year, but did it immediately and at the best price I found out of four different places. Quick responses and a genuine guy I can also have a great conversation with. I was going back n forth with two other BBQ services that couldn't send someone who actually knew how to repair my grill. All I can say is BBQ Repair Pros are the best! They identified the chronic problem that others could not, but fixed it so my Viking BBQ Grill works almost better than new!!! BBQ REPAIR PROS really are the pros when it comes to BBQ Grill repairs.

I honestly can't say enough good things about this company! As a woman with a disability, I really…read moreappreciated how kind, patient, and understanding everyone was. I wasn't sure which BBQ would work best for me, and they took the time to actually listen to what I needed and helped me choose the perfect one. They made the entire process so easy, from the quote , to choosing the BBQ , to the installation.Their prices were also cheaper than anywhere else I looked, which was such a huge bonus! But what really stood out to me was the quality of service and patience with me. The workers were exceptional on the phone. Everyone I dealt with was so genuine, kind, and whole-hearted. You can tell they truly care about their customers and aren't just trying to make a sale. I felt very comfortable and taken care of throughout the whole experience. My BBQ looks amazing, and I couldn't be happier with the service. I would absolutely recommend them to anyone looking for BBQ cleaning or installation!

No other place the buy Wood for Smoking and BBQing. Name a Wood and they have it all packaged up…read moreand ready to go. They even load it for you. If I'm doing Brisket Post Oak and Pecan is a must. They have those as well as others by the Ton. They also have at least 100 different Seasonings and Rubs for Sale as well as BBQ Accessories. No better place to shop.

World famous Harry Soo was here demonstrating some BBQ and giving out samples. Harry broke in the…read moresmoker he likes to call Bob. Monk balls were first to be looked. While cooking Harry showed us how to prepare pork, and brisket for the pit. Everything from selection of the meat, trimming, and seasoning. The pork butt, and brisket were put on the smoker. We got to eat the Monk Balls along with brisket, pulled pork sliders, chicken, ribs, and Biirria. All this BBQ was delicious. Most of us went in the store to buy some of Harry's products and other items. I can't believe how big this place is and how many people were buying truck loads of wood. This is a fun place to come and I can't wait for future events.

This is hand down the best BBQ cleaning service. Not only do they exceed the expectations on…read morequality of services provided as a part of their scope but they are also experts on all details which is great. Don't look anywhere else. Reach out in confidence and thank me later!!

I had requested quotes from several businesses on yelp to clean my 12 year old Weber. I cleaned it…read moreonce before myself, but it took up way too much of my day, so it was one of those things better to farm out while I do something that I'm good at. Julian provided as very competitive quote, communicated regularly, arrived on time, provided ample expectations on what he could do and how long it would take, and then executed it all as planned. When my grill needs another deep clean, Julian will be getting another message from me!

Lou was communicative, which was great. Unfortunately, his service was subpar…read more He said that it would take 2-3 hours to clean our grill, and that it would be $250. It took him just a little longer than an hour, which was surprising. After he left, I lifted up the grates to check underneath & my hands were covered in grease that hadn't been cleaned. Additionally, our light & back burner were not serviced (they're still not working). He said he would let us know if there were any parts that needed to be fixed (probably to be added to our cost, which was fine), but it seems he ignored that part of his job. My husband called Lou to share our concerns & to talk about payment. Since Lou took one-third of the time he said he would take, and since our grill is still dirty, we asked him what he thought would be a fair price. He said $215. So, if you're interested in having your grill wiped down for over $200, he's your guy. If you want a deep clean & want your grill to be serviced, I would look elsewhere.

This is an update from 9 years ago. Louis is the new owner and sent a follow up message requesting…read morean opportunity to address the lack of service from the previous owner. He suggested alternate bbq units which I appreciate. Response time was within hours. I hope to be able to work with this company in the future.