Made our grill look brand new!! We thought we had a to buy a new on bc it wasn't getting hot enough…read morebut they completely serviced and now its working AMAZING! They were prompt, respectful and all around great value!! I would 100% recommend and will be using more often!

Fast response, easy communication and fantastic job done. Would highly recommend their serviceread more

Everything done as promised. Grill looks and works perfectly!…read morePrompt, professional, really put in lots of effort to obtain that " new look" of my 10 year old grill.

We've used them 3 times and every time our grill looks like new. They have given us great advice on…read morewhat parts to replace (not selling us them, just making recommendations) and they leave without a trace of doing a deep cleaning. Great service!

Chad cleaned our pro grill today and it looks brand new. What a fantastic job he did. He worked…read morevery hard and my BBQ looks so good I don't want to get it dirty again, but I will. Grilling steaks tonight! Thanks Chad!

I regret hiring this company. I spent well over $1,000.00 on repair of my grill including a new LED…read morelight harness, switches, burners, etc. Everything they recommended and told me I needed. About a year after install of the parts from pro grill, the LED lights begin to fail and then stop working completely after a year and a half. I used the grill less than 5 times since their work so noticing wasn't highest on my agenda. When I realized the lights were completely out, it was a year and a half time from date of repair. I reach out to pro grill for help. The first person (didn't get his name) wanted and tried to help and said they'd be getting back to me. No one ever did. I had to reach out 3 different times over the span of a month. They'd respond after a week or so to each email or voicemail left. I felt back burnered, no pun intended. If it's not a new sale, they don't care. It's as simple as that, that's how I feel. They finally emailed me back saying it would cost around $200 for them to come look at my grill and then give me a price on what's wrong and what it will cost to fix. My blood boiled reading that. After spending this kind of money with them on a bbq repair and they don't have the decency to come look and see what failed in their install? LED lights are meant to last a VERY long time. Not a year or year and a half and only using them less than a handful of times. I called them immediately after receiving that email and talked with someone that said, my issue is above his pay grade and told me he'll let the manager know. I asked when I can expect that call and he didn't know. The manager calls me shortly after the call. We speak about the issue, and how I feel. He tells me they don't warranty anything they sell or install. Huh? You charge people thousands of dollars and have no stand behind on the work or the parts you install? Why would anyone use you after learning that? You don't learn that they don't cover it until you need their help though, that's the deal. I tell the manager how displeased I am with the whole experience. Taking weeks if not a month to get back to me, no responsibility taken, making me pay even after a month of trying to just speak with someone at your company, just to have your guy come back and look at their install and parts you sold me, and sell me the same service and part again? No thanks. He finally says, ok, we'll have someone come by and look at it for free for you but if it needs new parts we will not cover that or install. Great thanks, when can I expect that? Our office will call you to schedule. Great thanks a lot. Never heard from them again. That was over a week ago. To the ownership: listen to your customers frustrations. Try and help or solve the issue. Don't shut them down. Improve your communication. Why is it taking weeks to respond to an email or voicemail when a customer has an issue with your service? I bet if I needed a new service of some sort, you'd be Johnny on the spot. Improve manager training, and if who I spoke to is the owner, that's a shame because you failed on every aspect of customer service. Your staff failed in properly communicating and responding, then when it got escalated to management, you did nothing to help solve the issue and what you said you would do, you didn't do and I never heard back from you forcing me to express my experience. To new customers, there's lots of great companies out there, make sure you do your research and choose the right one.

Grill Masters was excellent. They came and cleaned our grill and pointed out things that needed…read morefixing. Sure beats doing it yourself. Especially since I can clean a grill but can't fix it.

Great service. Adjusted the gas regulator and spent 5 hours cleaning the grill - price was as…read moreestimated. Nick was fantastic.

Not sure why there are bad reviews- I had an issue with my grill and BJ was exceptional and very…read morequick to respond and help me. By far the best results I have gotten for a cleaning on top of what was needed to be fixed. - and BBQ REPAIR PROS is by FAR the best BBQ Repair Service I've ever used on my 20+ years of owning a big Viking Builtin Grill. Not only were they able to fix a valve issue that prevented me from using my grill for almost a year, but did it immediately and at the best price I found out of four different places. Quick responses and a genuine guy I can also have a great conversation with. I was going back n forth with two other BBQ services that couldn't send someone who actually knew how to repair my grill. All I can say is BBQ Repair Pros are the best! They identified the chronic problem that others could not, but fixed it so my Viking BBQ Grill works almost better than new!!! BBQ REPAIR PROS really are the pros when it comes to BBQ Grill repairs.

I honestly can't say enough good things about this company! As a woman with a disability, I really…read moreappreciated how kind, patient, and understanding everyone was. I wasn't sure which BBQ would work best for me, and they took the time to actually listen to what I needed and helped me choose the perfect one. They made the entire process so easy, from the quote , to choosing the BBQ , to the installation.Their prices were also cheaper than anywhere else I looked, which was such a huge bonus! But what really stood out to me was the quality of service and patience with me. The workers were exceptional on the phone. Everyone I dealt with was so genuine, kind, and whole-hearted. You can tell they truly care about their customers and aren't just trying to make a sale. I felt very comfortable and taken care of throughout the whole experience. My BBQ looks amazing, and I couldn't be happier with the service. I would absolutely recommend them to anyone looking for BBQ cleaning or installation!

He did a great job, my smoker is like new. He came on time and stayed until the grill was as done.read more

One, from Perfection Grill Cleaning, did an amazing job at bringing my grill back to life (for it…read morehad not been cleaned in years). Thank you very much for giving my grill back just in time for Memorial Day Weekend. I've also attached some before and after pics of my grills transformation.

This company is an absolute DO NOT USE! They give you an estimate and then the final bill is…read morehundreds of dollars more! I spent $2300.00 with them and the issues is NOT resolved! When I asked them to stand behind what they did and warranty the work, they claimed anything could have happened, water, spiders and on and on! Horrible experience and horrible dishonest people!

If possible, I would leave this establishment zero stars. We hired this company to come out and…read moreevaluate. estimate and ultimately repair an older high end barbecue grill and rotisserie. The person who came to inspect the grill seemed legitimate- he wrote up a rather vague estimate, several thousand dollars, inclusive of parts and labor and cleaning. The day of work, some random young kid shows up, not the person who evaluated the grill and assured us he would the work. The person who did the work was awful. They Added on parts and costs that were not estimated and the bill came out much higher than the estimate. The work was shoddy. They damaged my grill (one of the valves leaked and so fire, literal fire, would heat up the entire surface where flame controls and the handle were. It was unusable, They used inferior parts worse than the ones I had- and I didnt need them! They did this to avoid the work of cleaning I was paying for and it also afforded them the ability to charge more, . the first day I tried to use the grill after this, the knobs fell off. Literally. I should have seen this as an omen but decided to grill. I burned my hands badly after the preheat of the grill. Why? Because underneath the user surface, flame was coming out of a faulty union between valve and gas. so it essentially turned the control console and handle into a grill- and that was the only one that worked anyway! We were charged for parts we didnt need and were not told about. The estimate included our high quality steel made in America grill parts and not simply swap in new inferior asian parts. On top of that, the gril grates s were installed wrong. one was bent and fell onto the new ceramic elements we had cracking one. The "cleaning" was awful (I use this word generously) being incomplete and poor. After all this and my trying to get support after sending photos etc....they hounded us to pay the invoice saying their work "was assured". Whatever. THEY DO NOT SUPPORT YOU OR TAKE RESPONSIBILITY FOR THEIR WORK/CHARGES AT ALL. I took photos of the poor (and dangerous) work with the gas valves. I took photos of all. I showed the flame coming out from the faulty union to the gas and how one could not see It turning the control surface into a literal frying pan. This incompetence actually Burned the metal of our grill ruining it. The complete lack of support, failure to reply, lying, and ineptitude is not something I can convey easily, It was THAT bad. They would accept no responsibility, denied receiving the digital pics sent, would not explain the pricing/differences, and provided to "support".. They would not acknowledge any fault "saying how do we know you didn't do all this damage using the grill between the service and now. You may not have maintained it." Really? It was 2 months since the service- I thought that is what I hired you for???? Did I need to have another group come service the grill after you before I used it for the first time. Morons. If you are thinking of using these high geniuses as your service providers....trust me and do yourself a favor- find some kinds around where you live ages 8-10, pay them $50 bucks and say "have at it" and the job you will receive will be far better than anything these "professionals" purport to offer. Liars and thieves. Do yourself a favor and go elsewhere.......far elsewhere. Anywhere elsewhere.

Top Notch Service! Very Professional and friendly. On time with the best quality cleaning. The…read moregrill looks like it was just delivered yesterday. Highly recommend! Photos attached of the quality of work. Thank you

SCB transformed my 9 year old BBQ that had been used and abused into one that looked and performed…read morelike new. It is a high quality BBQ so I didn't want to replace it which would have cost 7-8k. Darrin showed up on time and communicated before and after the job. Couldn't be happier. Highly recommend!

Lou was communicative, which was great. Unfortunately, his service was subpar…read more He said that it would take 2-3 hours to clean our grill, and that it would be $250. It took him just a little longer than an hour, which was surprising. After he left, I lifted up the grates to check underneath & my hands were covered in grease that hadn't been cleaned. Additionally, our light & back burner were not serviced (they're still not working). He said he would let us know if there were any parts that needed to be fixed (probably to be added to our cost, which was fine), but it seems he ignored that part of his job. My husband called Lou to share our concerns & to talk about payment. Since Lou took one-third of the time he said he would take, and since our grill is still dirty, we asked him what he thought would be a fair price. He said $215. So, if you're interested in having your grill wiped down for over $200, he's your guy. If you want a deep clean & want your grill to be serviced, I would look elsewhere.

This is an update from 9 years ago. Louis is the new owner and sent a follow up message requesting…read morean opportunity to address the lack of service from the previous owner. He suggested alternate bbq units which I appreciate. Response time was within hours. I hope to be able to work with this company in the future.

DO NOT USE THIS BBQ COMPANY…read more HE DID NOT PROPERLY INSTALL MY IGNITER CAUSING IT TO BURN OUT WITH 1 USE. HE LIED ABOUT EXPERIENCE AND KNOWLEDGE OF MY GRILL HORRIBLE CUSTOMER SERVICE I have a very nice built in Louisiana grill. In fact it is one of the pictures posted for a cleaning. I spoke to Louisiana grills directly. They diagnosed the problem and sent me the instructions. I was told it is not that difficult to change it out but that the part itself is fragile and needs to be installed properly. They advised me to buy it cheaper and receive the part faster from Amazon. I bought the recommended one that had super high reviews. Even the Louisiana grill rep approved it before I bought it. I called Essential BBQ before hiring him because I needed someone with experience on my expensive grill. He claimed to have experience. Agreed to the part I bought off Amazon being a good purchase. Told me he did not need the manual instructions because he was so well versed with this grill. IT BROKE AFTER ONE USE. He claimed it was all sorts of bigger electrical problems and told me to buy expensive parts. I contacted Louisiana grills and read his messages to them. They completely disagreed and did not understand why he would think that. They quickly diagnosed he did NOT properly install the igniter. It was sticking too far out of the metal protector causing it to burn up in one use. You can see in the picture how far he put it out. The metal protects the igniter from the high heat the ceramic creates. Without protection it will burn up. I contacted him nicely and told him what happened and that I would like a refund. I obviously wouldn't be using his services again as he is not experienced. He now blamed me, the customer for a cheap Amazon part sending me a differently poorly reviewed one I didn't purchase. Completely disregarded my photos showing he caused it. WHAT A HORRIBLE experience.Save your money and time. I now have to dispute with my bank for the check I wrote. Also his cleaning skills are not the best either. Most companies bring professional equipment and thoroughly clean it. My house cleaner can clean it as well as he did. Also hilarious his response still not taking accountability. What a loser.

Excellent service, good pricing ive compare a few and his came up on top, very nice young man work…read morehard on my grill, would definitely use his service again, thank yoy Trevor