Came in to upgrade a phone, was not helped at all. When I walked in the acknowledged me and said they would help whenever they had a chance. Then about 45 minutes later when it came time for me to be helped, they basically ignored me and started to help Someone that arrived at the store after.at which point I left read more

Beware, both the insurance and the skill set of this site is in question. Lost a phone, went to store...instead of using the insurance at $60 per month that I paid for a year...they did not have a SE phone...so instead of using insurance and getting a 12--the next available option, he told my wife to use the upgrade with a new program that saved money. So instead of no fee insurance...charged us $332...and increased to unlimited data to increase $60 more per month...when i only use 3g of 16g per month. Now why would I pay $600 in the year I have had insurance...only to have to pay $332 to replace the phone...using an upgrade...and then increase using data I did not need. First, insurance appears to be a scam, they find a way to not honor the replacement...and upgrade so you pay nearly as much for a new phone...and then what is the disconnect to tell us we would save $6 per month...when it really cost $60 a month more. Then it took me 4x hours, 7 calls to get $140 back...and then to cancel the insurance. Guess I will look at xfinity after all..Verizon is a little shady. read more

Very hard to get ahold of someone over the phone on an in store pick up. It's been 3 days, I live on the outskirts of Tracy and if someone in store would've answered the phone to let me know the status of my order it would've saved me time and a headache. And when I go in, I have to wait again for someone to assist me, while one is pretending to be occupied on the computer and "the manager" is busy talking about airplanes with a customer. They said ordering online the system does not see that they don't have on hand inventory for my phone so it was "cancelled." I told her I didn't receive no email that it was cancelled and she said you'll receive an email in 3-4 business days. I told her no you're wrong, you're thinking refund, I know bout that part I just want the email. And I kid you not, it was like talking to a wall, she didn't know what to say she just kept going to her manager and he wouldn't even help. I had to handle it myself, and called Verizon customer care, they said they never cancelled it and she wonders what the store is doing. Smh. After she contacted the credit department, they were finally able to cancel it and sent me the email cancellation. Overall save yourself the hassle; please go to a direct Verizon Store & stay away from a vendor. No one & I mean NO ONE IN THIS STORE assisted me. read more

Bad customer service inside the store from a young lady and she was not being a lady. I was upset at Xfinity and told her the issues and what was going on. I even offered to by new phones to do an upgrade of what I had. She then like Xfinity told me i would be without cell service for another 24 hours and I told her that was unacceptable. Her bad attitude came thru and she tells me "Well it's not my fault you went to Xfinity" she said with such an attitude. I told her fine I will never get phones from Verizon again and I stormed out calling her a B#$%h As far as I am concerned I will NEVER go back to Verizon. They lost a customer now and forever read more

I needed to transfer a phone number today from an existing account on another carrier. Nate was extremely respectful and helpful throughout. I even needed to leave and come back to get some required information that I didn't have on hand, and Nate was able to get back to where we were in the process. Despite some of my unpreparedness, I was met with friendliness and patience. read more

Horrible customer service and useless staff!! My phone stopped working and they had no idea how to resolve the issue. Will not be a customer at this location what so ever. This is the reason brick and mortar locations are slowly dying. read more

Hi I honestly don't have a rating because they do not inform you of your charges your getting. The $79.99 they charge you to setup phone is crap. They do not tell you they are doing it. Then they tell things are free and they aren't. Have receipt to prove that. You call corporate to tell them the issue and they don't respond and don't to anything about the bogus charges. The people in there are nice and pleasant. Just no knowledge of customer service and telling you the charges your getting before you pay. I cancelled my Verizon and will never have their service again. Think twice before you go there and make sure what your getting charged for. And if you can set up your own phone do it. Save yourself $80 bucks. read more

Very unprofessional store Manager Linda. Been a Verizon customer for over 10 years and never had this treatment. Had to physically go there to resolve since manager Linda didn't reach out like I was told she would within 24hr timeframe nor her backup as she should have if on vacation. Be aware when you buy phones here and don't except the accessories/add ons! They're not all complementary like they make it seem. there's just something very sketchy about these employees... save a headache or just be cautious! I had to reach the district manager for this matter. I will not return back here and will advice my close ones not to bother coming here read more

Don't place orders online or phone through Verizon for pick up at this location. I paid to guarantee the phone and they sold it before I showed up. They were unable to accommodate with their sister location which had the availability. Poor customer service- avoid this location and preferably go to a Verizon store directly. Lesson learned. read more

Had to take three new phones in to get information transferred and Nate was a great help. If you ever need to get phone set or information transfered go and ask for Nate read more

Don't waste your time coming to this retailer. I have never gone through much inconvenience dealing with the people at this store and making sure I got what was promised. Their system was down and they "promised" my trade in ($700!?) would be taken care of. I had to constantly follow up and Linda who was the lead refused to connect me to her district manager after she said she couldn't provide any confirmation or anything in writing they took my phone. After I explained to her that she was doing nothing to help me, she realized it was her job to ensure we got what was sold to us. After that fiasco, which was two months, we never got a rebate for the second line we opened. Again, she couldn't help and told us to call another number. They sell you false promises and steal your money. Save you the trouble and go somewhere else. read more

My husband and I have been to Verizon off Naglee Rd serveral times including today. Last year we bought two phones. This year, we came in to because my husband's LG Flip phone had an issue with the Yahoo email login password. In addition, we are looking into upgrading my husband's phone. Every time we are there we've received excellent service from the gentleman by the name of Kyoji. Kyoji was able to resolve the issue with my husband's Yahool email password. He also provided information on the different phones that my husband is interested in upgrading to. And also, we are also looking into upgrading my daughter's Samsung cell phone to Samsung 10e. Thank you very much Kyoji. We truly appreciate your patience, technical expertise and excellent customer service. read more

I went from an Android to an IPhone ...Heard it might be complicated to transfer and switch. Next best thing, go to Verizon authorized store , Go wireless. Linda and the other salesclerks were vey professional, courteous and well knowledgeable about product. I would definitely recommend them. Thank you for your assistance. read more

I was there last week and I couldn't have had a better experience Linda was awesome and so kind. Thank you so much for the wonderful experience Linda ;-) Will definitely be back!! read more

I really wanted to like this place after the lady that helped me was able to get me one of the very first couple of iPhones that came out at the time. While I was there, I was looking at phones and she told me to come back in 2 weeks as that is when the new one was going to come out. I place my order and I would come back in 2 weeks. Fast forward 2 weeks, and my phone has arrived. All well and dandy right? Yes and no. As I was checking out, the sales lady proceeded to try and sell me things that I didn't need. She told me that I qualified for a free apple watch cover and free charging cord extender. The only thing I paid money for, was the new phone itself and the phone case that I picked out. Or so I thought. When I got home, I looked on the receipt and noticed that she charged me for the charging adapter and the apple watch cover (which I didn't need any of those things). In the next billing cycle, I noticed that there was an increase in my bill by $10. I called Verizon and I told them about this and they told me that some type of my insurance was added to my phone, WHICH I DID NOT ASK FOR. I told Verizon to take it off my account and my bill was back to normal the following month. Lets just say that I will NOT be back to this place as they will sell you extra stuff you don't need and put extra stuff on your bill you aren't even aware of! read more

I would love to give 5 stars to Nate, and 4 stars to Verizon shop overall. Nate has been super helpful in giving all the clarifications to any questions, with huge details which every customer needs to know. Nate thinks well about possible misinterpretations of the rules and clarifies them very well. This way, customers are made well aware of their decisions resulting in less likelihood of regret. While me and my wife appreciate Nate 100%, the only concern I had is with the fact that when my wife asked a follow up question to someone else, the answer came a bit rude like "Why should we..." instead of just clarifying it well. I felt a little dissatisfied by that answer. But overall, Nate has made the store look a lot better. read more

I just passed by this business to purchase a new iPhone and simply no one cared to help me or even put it in line to be helped. This business is a joke read more

I switched to Verizon from another cell phone carrier, that was not the problem, the problem was the cell phone they sent me had a broken display... OK fine.. I switched services and ordered a cell phone on-line because I didn't want to deal with high pressure sales people trying to sell me all of the "options". Now I have to go into a store and deal with a sales person to exchange the phone. Could be an OK experience right? WRONG, I go in and the first thing the sales person does is chastise me for doing business on-line rather than coming into the store. Next she proceeds to try to sell me all the special plans and goodies I declined while on the website, and any little gizmos she can think of from the shelves. I finally got a new phone and got out of there but I think if I have to do that again I'll just switch carriers on-line again. I hate pushy sales people. read more

Excelllent customer service! They get it! They acknowledge you and provide service in a timely fashion. They take the time necessary to answer your questions. This is the Verizon store to go to for service or for a new phone. read more

10 minutes before closes and you lock the door.... guess I'll make my purchase elsewhere. I can see you playing on your phone.

These guys are awesome. Especially Kyoji. Very helpful and goes the extra mile, even when your switching carriers. You don't find customer service like this anymore. read more

Had a great experience at this store with Linda. After 15 years with t mobile I switched to Verizon and I'm so happy I did. Everyone was wearing masks and I felt very safe. Linda was so patient and friendly, read more

Great customer service and always able to answer all my crazy questions. Helped my uncle today to switch his phone to Verizon from AT&T and I will continue to praise Verizon for always great service. :) read more

If possible I give this location a negative number. Customer service lacking at this stores we all know the customer is not always right. The manager of the store told me to leave the since I was no longer a verizon customer. That is actually was attempting to achieve all I need was for her to release my cell number after having paid the balance in full. Call corporate office and they said the manager was not correct about this issue. read more

I give this place ZERO stars. Linda the store manager and Nate the employee are liars and highly unprofessional. They took advantage of me and charged $204 for accessories and service after telling me it was all complimentary. Linda is rude and raises her voice. Stay away from this store. Go to a headquarter Verizon where you will get great customer service and be treated with respect. Like many others I also had to reach out to the DM Doug S. about all the issues I had. Linda does not get back to you and they constantly try to send you to customer service so they won't have to deal with you. Reading other people's feedback this isn't the first time they have taken advantage of people. STAY AWAY!!! read more

Having horrible troubles trying to order a new phone online. Went into this location to purchase two new phones. Linda, was very unhelpful and rude to boot. Wanted to get me out of their faster then I walked in. Horrible service, left feeling like my years of loyalty with this company is worth absolutely nothing.... seriously considering switching phone services because of Linda. read more

I am 50 plus years of age and very old school . Not very tech. smart but enjoy using cellphones , I have 3 on the family plan. Well decided to finally upgrade after 4 years to a NOTE 3 , Love the size ! Anyway though package comes with instructions how to transfer & activate I thought I would go to the Verizon Wireless store to have someone help me and get it done RIGHT ! Well I had the best service by ALICIA YOUNG consultant, As I walked in I said I need someone who has patience to help me, She said sure I can help you with your needs she was so friendly, had great attitude and smile and was very knowledgeable and PATIENT :) I suggest anyone that needs help or is intimated to go in to one of these wireless stores don't be go to this Wireless store and ask for Alicia, I will give her any future business I might have. Thank You Very Much Alicia Young ( Great Service ) C.M.Lopez read more

So let me start by saying I own a small business In Tracy.so I went into this store because I had broken My phone and I just wanted to buy out the phone I had Because I was not due for an up grade. I was told over and over again that I could not do that which made No sense to me at all. I was told that I would have to purchase another line for $45 a month for the next 2 years. Now that works out to be 1,080.00 I almost fell for it because I felt like I didn't have a choice. Now I will admit I got a little up and may have raised my voice and I did apologize and told the tech That I knew it wasn't his fault he was just doing his job. I also asked the tech to see if he could call Verizion 800 number he told me that it would not matter They would not be able to do nothing for me. And that's they way it is. So needless to say I got kicked out of the store. So I went to the Verizon on 11th st And boy was it a different story there I explained to The tech Danny and he was able to arrange for me to buy out my phone and purchase a new one. Store closed at 7Pm but Danny stays over time And made sure I was well taken care of . So if you still want to go to this location and get ripped off you've been warned read more

Beware of the salespeople adding on accessories and insurance without your permission. Was told after signing and paying that "all phones come with insurance automatically " (which on my father in law's flip phone was $12 a month. For a flip phone!!) Save yourself the trouble by going to a legitimate Verizon retailer without the sketchy business practices like this. I've worked at a cell phone retailer for 5+ years and would never add something to a customers bill without their permission. The sales person also acted like they were hooking us up with a coupon that gave us a free accessory but actually a hidden fee made it so we really payed for it after all. The whole thing was sketchy and I wouldn't go back. read more

My boyfriend recently switched from T-Mobile to Verizon and the manager, Linda, was a tremendous aid throughout the entire process. She was thorough in her explanations and a pleasure to talk to as well. Not only did she set him up with a great plan but she exerted excess time and energy to help him rectify some issues with my finalization process while also crediting him for the inconvenience and loss of time. Linda is a superb manager and went above and beyond in providing us with excellent customer service. read more

Great store linda was able to help me troubleshoot over the phone and helped during my whole transaction i sent her flowers and now i am leaving this great review because she went above and beyond for me. Not only was she patient and friendly throughout my whole situation although many customers were in store and she was busy she made sure to follow up and see how transaction went . read more

Plans, fees, upgrades... it's all too much for me to handle online or hold. I come to see Linda, my Verizon Rockstar. I don't even live in Tracy, but I come to this store to handle all my toughest questions and changes flawlessly. Thank you for dealing with me and my Note 7! read more

I upgraded my phone in June. I had a down payment of 167.00 and I gave him 180.00... and he gave me change. It was near closing time and he had another customer behind me, so we were rushing through everything. The sales guy packed all the paperwork, accessories and new phone in a Verizon bag And I quickly got out of his store. I had noticed when I signed into my account that the down payment I paid was never applied to my account. I quickly when to grab my paperwork and realized I never received a receipt for the cash in paid. When I signed into find my Documents there was a signed receipt by me stating I financed the entire amount! He told me it was a user agreement and as I felt super rushed I didn't read it though as I've been with Verizon for over 15 years. So don't be like me, don't let them make you feel rushed. Be very precise and Thorough! I'm out nearly $200.00! Who knows where my cash ended up!! read more

A week ago Sunday, I went into this Verizon Wireless Store in Tracy as I needed some assistance with my Droid Maxx, (since I am not technical savvy.) This young man named, Jessie was most helpful. I especially liked the way he attended to my questions regarding my cell phone, without making me feel silly. In the past I have been to the Manteca Verizon and the one in the Modesto Mall; and I had received the worst service ever. I almost switched my cell phone provider; after having been a customer of Verizon for many years, prior to moving to this area. Lucky for me, that I came across this Verizon Wireless Store in Tracy. I have been most impressed with the service received at this store, that I even decided to purchase a Galaxy Tablet at my most recent visit to this store, because I know that if I ever needed any assistance, all I have to do is stop by and ask any of the associates at this Tracy location. I was so grateful in all the assistance I had received from Jessie and the people at this store, that I went to Starbucks down the street and bought them all drinks. Thank you very much!! Lola AKA Gina R. read more

Love this store my grandson and I got our Samsungs here a few months and anytime I come back with questions kyoji is able to help me

This is a slower store so you are in and out! Great staff and good vibes. I got my iPhone 7 from here and love every thing about it. My bill is exactly what they said it would be. By the dollar!! Don't forget to come here next time you need a Verizon phone! Also they aren't too pushy. read more

Can they do negative stars.. Their manager was great! Greeting us, and helped us right away. He had to leave for a family thing and left us in the incapable hands of his associate Jessie F. He was training a new girl (I feel sorry for her if Jessie is her trainer). We went in to switch smart phones for my daughter. He could not complete the task. We were there for 2 1/2 hours. Jessie remained calm, although spoke inappropriately to customers waiting. The store experience was annoying but I could forgive and forget, just not go back.. But why I come to YELP, is once I got home, I found out my phone number (which was never in question at the store) was disconnected from my account and not working.. It took Verizon corp at least an hour to connect me back up. I was without a phone for 3 hours!! I have been in Customer Service for nearly 10 years, and this is by far the worst. I will never step foot in that store again. And suggest you do the same, Take the time and go to Stockton or Livermore to the Corporate Stores. read more

I'd leave a zero if I could! Ughhh so where do I start!! Well my boyfriend purchased a phone that he wished to return and was told by a rep on the phone he could return it to this store. We get to this location to be greeted by a male rep who asked how he could help. We explained the situation and he said we can't help you with that since this store is not a 4g wireless store. We informed of the information we were given on the phone, we asked to speak with a supervisor since we didn't understand why the set back. His response!! I'll get them but they're going to tell you the same thing!! Are you kidding me!! Such a rude disrespectful thing since you're not the supervisor. Let them come over and speak with me! Poor customer service!!! A proper educated response would have been "Sure, ill get my supervisor so they can help with the confusion, I apologize. Give me a second". read more

Never will I come back to this place after giving them my business over again.. Manager not honest after being told one thing turns out to be not true... Never will I ever trust these idiots ever again... Beware of this establishment and their so called associates read more

dont do it - their cell phone have zero security procedures! they allow spam in texts & calls- just text 7726 is complete bullshit! no privacy, no security , inappropriate texts! read more