We went to Michael's today to get a piece of glass we broke replaced. The gentleman that helped us which I believe his name was Timothy went above and beyond for us. He greeted us when we walked in and as we walked to the back of the store he came back and asked if we needed help. You don't find much of this type of customer service and he needs to be recognized for his work!! Great guy and great job in providing us the piece we needed. read more

Rude people who do not want to be interrupted from stocking and sorting work at this location. This location was clearly short staffed, and on the day of our visit I was told the restrooms were closed and not open to the public. So don't bother to ask because you might not like how you might be treated for having the audacity to interrupt someone with such a mundane question. You might feel like someone turned the hands of time back and you were living in pre 1965 America, when certain groups of people felt entitled to (and got away with) talking down to "other" groups of people. I found the store to be a bit disorganized and some of the aisles were too cluttered to walk through. The prices are what I expected, but the terrible customer service and lack of restroom access cut our visit and our spending short. Although I made contact with their corporate office concerning my unfortunate interpersonal experience with a specific staff member at this location, and the corporate office responded with understanding, kindness, an explanation of how they were gong to correct things, and a gift card, I will never set foot in this particular location again, ever. In fact, it will be a long time before I shop at Michaels again, if at all. read more

Came here to print one picture for Valentine's Day and I get overstimulated very easily and was about to have a meltdown trying to do a very simple task along comes AUDRIA. Not aware of my near meltdown she just jumped in and save the day. Did her job effectively caringly and walked me through the process took the reins and got my picture printed and helped me download it speedy quick the service that's offered at Michael's is beautiful and the fact that they have someone in the framing department who actually knows what she's doing and has an eye for this stuff is beautiful very pleased. Thank you for your kind words and amazing customer service AUDRIA YOU ROCK read more

Superstar shoutout to Erin at the photo frame section! I usually don't ask for help, but she probably saw me struggling looking for a certain photo size frame haha she was super sweet, informative about sales and the brand of photo frame . I had a super rough day and her customer care made all the difference! Kudos to you! Thank you! read more

I was pleasantly surprised how clean and organized this Michaels location was! Their spring and Easter displays were well done and well stocked, and it was easy to find everything we were looking for! I wandered in on a Saturday afternoon expecting the place to be busy- but it was surprisingly quiet. Service was good- employees checked in or said hello a few times and there was little to No wait at checkout. This trip was a good reminder to support your brick and mortar stores. I'd hate to see this place (and such a lovely group of people) go away! I'll be making a point to try and drop in more regularly. read more

See all

Just left Michael's of Tracy after waiting 15 minutes at the framing counter for assistance. At 5 mins in I walked to front of store to ask if someone could help me and the other 2 customers at the framing desk. Polite young lady said sure let me get someone for you. After another 10 mins I actually called the store to ask again (didn't want to lose my spot) only to be told the solo framer was on lunch and the young lady had no idea when that person would be back. Disappointing at best... understandable that that person gets lunch... but maybe a heads up 10 mins ago when I first inquired...? Asking too much I guess. Well I've been a long time customer... but I'll spend my money elsewhere. read more

This store usually has what I'm looking for. They moved items around to make room for holiday items. I asked a salesperson for help and she was very nice. She stopped what she was doing to take me to the aisle it was on. She was so sweet and nice. I asked her questions and she was really helpful and patient. I wish I knew her name to give her the kudos she deserves. read more

I was shopping in Michaels today and had the best experience! I was greeted when I entered the store by a young lady, who I later found her name to be Audria. I later had the pleasure of having my purchase rung up by the same individual. Audria was very friendly, professional, knowledgeable about the merchandise in the store and made me feel like a valued customer. The store was clean, well stocked and very festive for the coming holiday season. My shopping was made easy and enjoyable with the help of associate Audria. She thanked me for my purchase and for "making her day", which was exactly how I felt about our interaction. read more

Cashier wasn't friendly at the time we're here, didn't even say hi or how was the shopping experience? But she did asked the lady before me. Idk why maybe she just dnt like me? Expensive but clean place. read more

This location has plenty of parking spots available if you drive. It is located right next to HomeGoods and Dollar Tree, all of which does not have much traffic during daytime. Cleanliness 3/5. Upon entering the store, you will find rows and rows of crafts and arts items. The male employee I asked regarding where some specific items was located, he knew his store and direct me to all the correct aisle numbers. Customer service was 4/5. Price-wise, it is slightly above moderate for non-sale items. There is a WalMart two stores down if you are on a budget. read more

See all

I'm a long time customer of Michael's. I always go to the Tracy Ca location. I called to put a few wreaths on hold and when I went in to get them there was a girl at the register named Jill. She did not even say "welcome in" or "hello" when I walked up to her, I told her the manager had a few wreaths on hold at the register for me. I told her I'm going to grab a few more things before checking out and she just looked at me. When I went to grab the few things, she said "well can't you take your wreaths??? I need my counter space!" How rude is she?!?! Very bad customer service!! When I went to check out I asked her if I can put in my rewards number and she said "well you'll have to wait!" Just like that! In the most rude, and sarcastic way. From the minute I walked in she was rude and lacked customer service skills. I'm surprised they have her working. It makes me uncomfortable to shop at that location due to the rudeness! read more

I was here today for specific items (which they didn't have) and I settled on something else. I can't believe how much their prices went up. Outrageous. I get up to the counter and I was literally just 1 penny short and the lady there wouldn't let me slide for a single penny!! I couldn't believe it! This company makes millions annually and I couldn't get by with being 1 cent short? They should be ashamed of themselves. And on top of that, they didn't even honor my coupon! What is wrong with this place? So disappointed. F U michaels. read more

I'm writing this review from the parking lot, I'm so annoyed! I went in today to grab a pack of Chameleon markers. They were of course locked up, so I looked for someone to help. No one was on the floor, except some guys unpacking boxes. They both saw me there holding a baby and ignored me. One even shut the door! So I went to the cashier, she was really nice and got on the radio for someone to meet me......no one showed up. Someone pushing a cart asked if i needed help. I'm. Just. Trying. To. Buy. Markers! He says ok, he will get the key. I wait another 10mins and he never comes back. I go up front and he's talking to cashier, ignores the fact that he said he would help, and announces he was going on break. I would rather travel to Livermore or Modesto at this point, the customer service at this location is really terrible. They lost a $30 sale because they wanted to be lazy and chit chat with their friends. My only star goes to the cashier, she was really nice and at least tried 20mins in the store waiting and I never got those markers...... read more

Nice store. Had a bunch of stuff in the cart, then saw the line and only one cashier. I can't spend any money with a store that has such disrespect for their customers time that they can't hire some help to check them out. This is the third time we've tried this place, same result each time. Three strikes. You're out. read more

Are you kidding? I'm the first person to review this stellar being of a craft store? This place is ginormous, and has the best selection of Jolee's scrapbooking embellishments I've ever seen!! Considering that a lot of stores I've been to in Tracy are usually the "mini" version of regular stores, this Michael's was a huge treat for me. I love it here. And, Michael's own Richard's, so both of them will take coupons from either store. read more

This location doe have a nice assortment however; service is always an issue. Wait times have gotten significantly longer and the attached phot is the last straw. If you have a security issue, solve for that without penalizing your loyal customers. I'm going to Hobby Lobby until you change the policy. read more

Michaels - Closed Restroom. - Arts & Crafts Near Me - Tracy, California

It seems that Michaels has been declining in recent years. I would think with the rise of DIYers and Pinterest Queens this place would flourish. Every time I go they never have what I want, and I am not talking about it being sold out. They don't carrry macramé cord! There were a few items from the past but I don't recall what they were. The prices are high and the service could be loads better. I literally had to chase down a sales associate to ask her a question. I explained to her I had went to the sections that I would think the item was looking for would be and she said I had looked in the wrong areas. She then proceeded to take me to very same sections! On the plus side they do carry essential oils which I plan to use in a upcoming project. I only come to Michaels because I won't go to the Hobby Lobby (personal reasons), they have a good selection of paint brushes and if they have something that Jo-Ann's doesn't. read more

Good store. Has a number of items from scrapbooking to baking to framing. Prices vary all the time due to sales. Place is clean, and the employees are very helpful. read more

Yey Michaels! This place is reasonably tidy, I can generally find things quickly and when I check out they are swift to call for another cashier if there is a line. Sign up for their online newsletter and such and get a 50% off a reg price item coupon. Hells yes! Been a Michael's fan forever and will continue to be one. Huzzah! read more

I'm a fan of Michaels because they typically have what I'm looking for. The downfall is the price, way too expensive. BUT keep your eyes open for their coupons in the paper and on your receipts. This Michael's is kept clean and the staff is very helpful. The only negative to this store is that they are always out of stock with Cricut supplies. I'm in the middle of planning my wedding so this store has become my new best friend. read more

Great Micheal's. They have everything you should ever need. Lot's of selections to choose from.

So, this place is just like another place in Livermore with a different name. So, I'm going to use my review from there because it is exactly the same... I can't fairly review this place. I'm not crafty in this regard. So why do I check-in? Because my wife drags me here with a last minute "oh, since we're close, I just need to grab something quickly. It's on the way." So I check in because it's hilarious to see my friends' response on my social networks. I will say that the place is clean and well lit. It does seem like we spend a fair bit of time in front of the cashiers standing in line though, perhaps that's normal for places like this? read more

occasionally they have some arts and crafts for kids. Its a fun project and why they make Dawn teach it. Dawn is very partial and rude and takes the fun away from making it. read more

While this store doesn't have everything that we need, they have great sales. We have used their Framing Services 4 times over the last 2 years and have never been disappointed. If they didn't offer their discounted pricing on framing we would never come in because the prices are outrageous. We hope it doesn't get shut down with the superstores and Hobby Lobby's popping up everywhere, but we will continue to come in. read more

Had to go to this store to buy my son things for his cell project for school. I had asked for some help on types of glue and things that would be good to use. I got some awesome help from a woman who was patience and very helpful. It's nice to go into a place and now know where things are and be brought to them in a friendly manner. Thanks Michaels!! read more

It's a pretty well-stocked craft store. I am there once to maybe three times a week for my business supplies. The tulle supply is pretty good. Sometimes I wish they had more selection on display. However, a couple of times I had asked an employee for some assistance and was left hanging without help for almost ten minutes. Eventually I found someone else. Otherwise, it is a clean, well organized store with helpful employees. read more

This is for the framing dept: We have now used the framing pros here twice. Recently we trusted them to re-frame a portrait that was very special to us. The staff here really knows what they are doing. They take their time with you and go through all the little details with you. We felt like they take their job seriously and professionally. The finished product was simply stunning. The size, colors, boarders were done so nicely. We now know we will never need to re-frame this one again! We cannot say enough good things about the quality of work done here. You can trust these folks to get the job done right, and on time. Overall, very impressed. This is the only place we will consider for out professional framing needs. Highly recommend! read more

I have had a couple of pictures framed here. they did a fantastic job both times. the lady took the time to go over some options with matting and frame type. the unfortunate part was the first framed I liked I was floored by the price, over 1,000 for all the bells and whistles. we ended up coming to something lot less. it came out beautiful. I definitely recommend. read more

I love crafting although crafting have a love and hate relationship with me. I'm a decent crafter, a spur of the moment kinda deal and this is my go to place to spend my money on crafts/projects I will slaved on for weeks then unconsciously set aside and forget that I even started on it. Right now I'm into planner making (it's a new addictive trend, don't ask me why) and they have great selections of stickers and tapes and pretty pens that I can hoard while I am going with the flow with this new addiction. Although there are times when most shelves are empty and low on stock that there's not much choices to choose from, but I guess It worked with my budget. So yeah crafters delight in this place if they have what you're looking for available or else you're forced to drive to another town which is a hassle for me. But all in all, it's a decent place to get everything that you need when it comes to projects and diy-ish stuff you needed to do. Enjoy! read more

Recently went into Michael s to redeem a 25,00 gift card that my wife and I gave to my daughter for a Birthday present while my daughter was doing her shopping a few things came to my mind that I also needed so I started looking around for the item this was when I decided to ask someone that worked there if they carried the item and was shocked the woman that I asked BOLDLY said that THIS IS A CRAFT STORE and we don't carry such an item I was searching for construction paper with adhesive on one side. I had one other question for an item that I couldn't find and wouldn't you know it I asked the same sales rep with the attitude that I had asked before. When asking for the item the sales rep Rolled her eyes and abruptly said we don't carry that item and case closed. I'm sorry I'm fifty something years old and work very hard for my money to be snubbed not once but twice by the same sales Representative " this sales Representative reminded me of trying to talk with a Representative with AT&T LOL" Upon paying for our items my daughter used her 25.00 gift card the total cost came to 22.35 cents at this time I asked if she could get the change back in cash and the sales Representative stated that we at Michael s don't do such a thing Besides there's not a button on the cash register for cashing out a gift card for the 2.70 cents. I'm not AL Bundy however I find it rather a pain to keep a Gift card in a wallet worth only 2.70 this is not too mention what can you buy in the store for that amount. MICHAEL'S NEEDS TO TRAIN THE EMPLOYEES TO BE NICER TO THE CUSTOMERS AND TO TRAIN THE EMPLOYEES TO KNOW HOW TO DO THEIR JOB'S !!! read more

Yes the store is clean, but I am always disappointed by the customer service. I never find the help I am looking for regarding items listed in their sales ad, and I am over the response of "this is a small store so we do not get all the items". I have sent my husband (because I was sick) with an empty box of a replacement item I was looking for and the sales manager would not point him in the right direction she informed him they did not carry the item. I went back the same day (sick in pjs) and found item. There appears to be only one employee that is even interested in crafts..... I am done going to this store and have resorted to driving to Livermore. read more

Beware of how they post items on sale. I grabbed items that were below a sale sign, but when I check the reciept it was double what the sale sign had posted. I went back in to get a refund and then it took me an extra 5 minutes to find out that the sign was posted in the wrong place and/or the only item that was on sale was on a different shelf than where the sign was posted. This was a bit disheartening for me and seriously frustrating for the people who were waiting in the car for me. The store itself was a good size. I will be back, but I will not trust them as much as I did. read more

Horrible online shows they have stuff on stock and once in the store they dont bother looking for the stuff they just say if its not in the shelf's they don't have it. Bunch of lazy people asked workers on the floor and they just send you with the cashier and cashier sends you back to the people on The floor read more

Been here a number of times, I always enjoy the drawing section, it is far superior to the one at Joann's here in Manteca. I really enjoy the framing there as well since they have insane coupons all the time. They're very helpful and well versed in framing. My wife buys all of her scrapbooking and craft supplies here. I'll continue to go here all the time! The customer service is usually ok, about what you'd expect for a Michaels. read more

Favorite store to shop - the clerks are always willing to help with ideas!@

This review is for the framing department. This place did a great job! I came in with a large picture of myself and my fiancee to get matted and framed, for display at our wedding reception. Michaels framing had a great sale going on (60% off +) and Katie was so helpful. She was very patient with me, showing me all different frames and matting options, since I didn't know exactly which ones I wanted at first. Also, I needed it completed ASAP. Although their turn around time is maximum 2 weeks, I told Katie I needed it back by a week or less, since our event was coming up that next weekend. She said no problem, and they got it done with plenty of time for me. Thank you!! read more

This store is always well stocked, everything is in order and the staff are ALWAYS on the floor walking, stalking and asking if you need help. By far one of the most pleasant stores I've been to in awhile. Kudos! read more

the so called manager on duty was so horrible had no since of what great service is... i went in to do a return with my receipt,and i dont understand why they need my i'd to do a return. if i didnt have a receipt i get it but why are these places feel they need id.. thats personal. no where on the receipt does it sau id needed.. will not shop there again. read more

That staff here is soo nice and they always have a coupon. I come here like twice a week!! Lol

Awesome customer service! My father, son, and I stopped in a few weeks ago to buy some Christmas decorations and some Christmas houses. We were looking for one in particular but they had sold out. The store manager (Linda, I believe this is her name) offered to sell us the one on display. Of course we took her up on her offer. Beyond pleased with her and the fact that she went above & beyond to accommodate us. This is customer service at its finest! Thank you so much! read more