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    Bath & Body Works

    3.5 (30 reviews)
    Closed 11:00 am - 7:00 pm
    Updated a few days ago

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    Outside of store
    Ray K.

    Staff was very friendly and we were greeted right away and explained the new shopping process with Covid 19 and the process for sampling. Store was clean and not really busy as this mall is not really busy either. BBW seemed to be the busiest store in the mall. Great experience overall in a clean and organized store. As a retail manager myself, I wish this team the best as this mall is definitely dying and it seems like most stores are closing in this mall. Best wishes!

    Emmalouise B.

    I'm so completely obsessed with BB&W I must have about 3 years supply of body wash, lotions and body mist but it still doesn't stop me from coming here at least once a month to stock up on their ''daily deals''. The staff are really nice here and always happy to help if you can't find something specific. My favorite items right now are the Nourishing Hand Lotion and Fragrance Mist which they often have on special every month or two - $2.50 for the lotion instead of $5 and $6 for the Mist instead of $14. In addition to the coupons they give me on every visit they an absolute bargain and I can't turn one of those down. Probably the best reason to come to the mall!

    The mall was pretty empty. Very sad.

    The Tracy Bath and Body Works is just not up to snuff. The store is well lighted and appears clean. Social distancing is practiced, with a limited number of people allowed into the store at a time. You are also informed at the door that in spite of the fact that you cannot sample many of the scents, at this the, there was a no-hassle return policy in place. Sadly, the people in the store seem to arbitrarily adhere to this rule, stating that "the computer" disallowed them, at times (depending on who was attempting the return), from refunding the consumer's funds, in spite of one seven days having passed, in spite of having a receipt and in spite of the products not being damaged in any way. Most, and likely all, know today that a debit card purchase (after three days) is the same as a cash purchase and that because the funds spent have left your bank and were put into the merchant's bank, a refund for such a purchase would be a cash refund. This fact seems to miss Shift Manager Sharon at the Tracy BBW. An interesting scenario that begs the question, why? And does the Tracy BBW deal with some patrons differently from others? Sadly, the unavoidable answer I was left with was "yes." No, you cannot smell or sample many items in the store at this time, of which you are told before entering the store. However, you are also cheerfully told that if you get something home, smell it and hate it, you are free to return it for a full refund. This would seem to assuage apprehensions, particularly for those unlike me who don't abhor mall shopping. But does this policy apply to all in the Tracy BBW? Why and under what circumstances might it not apply? And is this what we want our stores to look like? This question is an interesting question and one we were forced to look at in the Tracy BBW in 2021. This question becomes all the more interesting inasmuch as the Tracy BBW refused to process the return of one family member, but another family member presenting with an identical fact scenario was, indeed, able to return items and get her refund at the Manteca store which, presumably, had the same franchised computer system and software as the Tracy store. Who could venture a guess as to why, in spite of the supposed no-hassle return policy, there was such disparate treatment of the two family members making returns at the Tracy BBW as opposed to the Manteca location? Interesting is the fact that the two young women appear quite different racially, though very similar in every other regard. The long and the short is that the Tracy BBW seems to have issues that just may pop up in the sales associates, making the shopping experience of some less than favorable. Shift Manager Sharon was congenial when queried as to the lack of honoring BBW's policy and why it was not being meted out in the case of the Tracy shopper; however, she still refused to process the return and give the cash refund, as was requested. As of today the refund for the items purchased at the Tracy BBW still has not been completed. One young woman must go back to the store to swipe a credit card to get her return; the other young woman had her money returned to her, as was proper.

    Dale S.

    Stopped here to grab a few things while I was in the mall. I got excited at the sale, but the shelves were a bit bare and the items I could find I wasn't really interested in. Found the scent I like and of course it wasn't on sale :( I spent 20 minutes or so walking around but ended up leaving empty handed. I smelled A LOT of stuff in that time and I have to say, I don't really care for a lot of the new stuff they are putting out. The sales girl was fine; gave me a bag but wasn't pushy. I love that they have a section of Men's Fragrances as well.

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    3 months ago

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    1 year ago

    Love it here! Everyone is always so helpful and always has everything in stock! My go too!

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    6 months ago

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    2 years ago

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    6 years ago

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    2 years ago

    DESIREE IS AMAZING!! She helped me find what I needed and the staff are super friendly and helpful!

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    3 years ago

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    12 years ago

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    2 years ago

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    5 years ago

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    8 years ago

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    5 years ago

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    10 years ago

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    5 years ago

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    16 years ago

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    8 years ago

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    7 years ago

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    5 years ago

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    17 years ago

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    16 years ago

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    7 years ago

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    4 years ago

    Worker MAY was amazing she was so friendly made me feel great shopping helping when I needed and answered all my questions thank u may

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    7 years ago

    Horrible customer service. 12 people standing around chatting and not one could help me even after they saw me struggling.

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    5 years ago

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    13 years ago

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    11 years ago

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    15 years ago

    Staff is all super nice and patient! store looks like all other B&BW but the stff is what makes this location great!

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    9 years ago

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    12 years ago

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    12 years ago

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    Review Highlights - Bath & Body Works

    Staff was very friendly and we were greeted right away and explained the new shopping process with Covid 19 and the process for sampling.

    Mentioned in 2 reviews

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    Bath & Body Works - cosmetics - Updated May 2026

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