We had a great time! Christina and Megan are amazing! We did their glitter glam birthday party, we took advantage of their sales selection felt like we shopped til we dropped lol Great staff, great service, great prices! We will definitely do this again! read more

Claire's - Glitter Glam Party! - Three girls with face paint and casual clothing stand together in a retail store, with a boy browsing behind them. - Accessories Near Me - Tracy, California

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Such ABYSMAL CUSTOMER SERVICE, I had to wonder if I was being punked. Really. Imagine this - you & your kids come to redeem gift cards given by Santa the day after Christmas (bought my by husband). Only to be told, "Well, this gift card doesn't work." That's it. No other effort. No explanation. That was it for the customer. You're S.O.L. Left me hanging, just standing there. You read it right. The employee Basira provided tragic service & TOLD ME IN FRONT OF MY KIDS THAT THE GIFT CARDS GIVEN TO THEM BY SANTA DID NOT WORK. IT IS ****HIGHLY RECOMMENDED THAT BASIRA TAKE EXTENSIVE CUSTOMER SERVICE TRAINING. STAT.**** There was no "Well, let me see what I can do for you" or "Let me try and help you further or see what I can do." None of that. NOTHING. Again, I repeat...NO EFFORT TO HELP after that. I was exasperated and really had to push this and advocate for myself, the customer, in order to get ANY kind of additional help from her. I told her that these cards HAD to work because these were given to the children in their stocking by Santa! CAN YOU IMAGINE the situation I was in? Picture it, really. Basira was unaffected, unsympathetic, and provided NO level of service at all to be helpful. After a few minutes of my exasperation, insisting that she needed to help further because YOU KNOW THESE GIFT CARDS ARE FROM SANTA AND THEY WORK! THE WORST PART was that she was insinuating that the cards may have been already used! HELLO? Why would I bring my young kids to the mall the day after Christmas trying to use a used gift card? I was aghast & it was unimaginable. Basira then turned the card over, scratched off the scratchable number that reveals a code in the back of the card. (I told her again, yes, these were new cards.) And swiped again. And did something else. She actually did not explain what she did or what went wrong. Just still trying to BLAME THE CUSTOMER. AND OF COURSE, THE GIFT CARDS WORKED! Of course they did! AFTER ALL, THESE GIFT CARDS WERE FROM SANTA, DANGIT! As I said all along. By this point, I just wanted to get the heck out of this Claire's. I can tell you that I'll never buy a gift card from here again & will be telling all my friends with little girls. And I know a lot of them at school, at the PTA, in our scouts, in clubs, on and on. Usually I like to stop by Claire's to buy a prize or reward for my girls, but I will really have to rethink ever doing this again. There are many other stores to buy prizes from (hello, Target) that don't treat their customers like the dregs of humanity & they actually offer helpful service. Not a DGAF attitude. And will no longer be doing the buy 3/get 3 free like we do. So if this gal is there, STEER CLEAR of redeeming a gift card & don't expect to be helped like you actually matter. This abysmal customer service has ruined my ever wanting to go to this Claire's again. read more

Staff seems uninterested in helping customers or providing answers. They don't even identify the correct store.

Nicole, the assistant manager, pierced my ears today and she did an amazing job!! She was so precise and careful and an all around such a sweet person. She made the experience great and I'll definitely be back to get another piercing from her. read more

Got my ears pierced and the lady (nicole) was very friendly and i'm very happy with how my piercings turned out. Definitely should get your ears pierced here. read more

So yesterday me and my best friend went to get our ear's pierced the employee Jacean was the only one there at the time because the other lady shift had been over. It was not super busy when we got there so we asked if it was okay to still get our ears pierced. She was super polite and provided wonderful service!!! After one of us sat down it started to get more busy, but she handled everything super well. We both are really happy with how are piercings came out and would definitely come back to claire's when shes working for her awesome service! read more

Should have checked the stats before we went in. The worst store manager ever helped us. Take your kids elsewhere. You'll have a better experience. Trust me. read more

Those that apply piercings with stud guns are unlicensed and untrained with body piercing. They have no bloodborne pathogen training nor knowledgeable of cross contamination. The area where they conduct this so called perforation is unsanitary and unhygienic. The tool which forces the low quality jewelry through the body is NOT sterile and is very dangerous. Take your health into your hands and search for a reputable professional piercer near you for your next piercing!. Visit safepiercingDOTorg to learn more read more

This is one of the best Claire's stores I've ever been to. They have lots of sales, and I always end up spending $10-15 whenever they put out a clearance section. Claire's really has the cutest stuff ever. I wish I had unlimited funds; I would buy the shit out of their adorable little purses and cute scarves and hats. read more

The worker kept staring at me and my cousin like if we were going to steal. She made us feel very uncomfortable which made us not want to buy anything. She kept following us around as we were looking around. read more

This store has wonderful things and look for belle she so sweet and nice all their items are cute and friendly

Went in there to buy some earrings, went up to the cash register and got blown off by the employee who I think was the manager. She was too busy talking to a coworker for 5mins without acknowledging her customers who had grown into a large line. Made a comment loudly saying oh I guess it's free since she doesn't want to ring us and left (of course without the item). read more

Go see Raquel for ear piercing!!! Took my 5 year old daughter here to get her ears pierced. Raquel was wonderful! She was so friendly, sweet to my daughter and very clean and sanitary during the whole process. Did not pressure me to buy more expensive studs and let my daughter pick the earrings. Explained everything to us and told us step by step what she was doing. Raquel and the manager pierced both ears at the same time so it was over in one step. Thank you Claire's Tracy! read more