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Off The Hanger

5.0 (3 reviews)
Closed • 10:00 am - 6:00 pm

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5 years ago

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7 years ago

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7 years ago

I love this boutique! There's so much cute stuff in here. And lady at register is so kind.

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Claire's - Sales! Sales! Sales!

Claire's

(13 reviews)

$

We had a great time! Christina and Megan are amazing! We did their glitter glam birthday party, we…read moretook advantage of their sales selection felt like we shopped til we dropped lol Great staff, great service, great prices! We will definitely do this again!

Such ABYSMAL CUSTOMER SERVICE, I had to wonder if I was being punked. Really…read more Imagine this - you & your kids come to redeem gift cards given by Santa the day after Christmas (bought my by husband). Only to be told, "Well, this gift card doesn't work." That's it. No other effort. No explanation. That was it for the customer. You're S.O.L. Left me hanging, just standing there. You read it right. The employee Basira provided tragic service & TOLD ME IN FRONT OF MY KIDS THAT THE GIFT CARDS GIVEN TO THEM BY SANTA DID NOT WORK. IT IS ****HIGHLY RECOMMENDED THAT BASIRA TAKE EXTENSIVE CUSTOMER SERVICE TRAINING. STAT.**** There was no "Well, let me see what I can do for you" or "Let me try and help you further or see what I can do." None of that. NOTHING. Again, I repeat...NO EFFORT TO HELP after that. I was exasperated and really had to push this and advocate for myself, the customer, in order to get ANY kind of additional help from her. I told her that these cards HAD to work because these were given to the children in their stocking by Santa! CAN YOU IMAGINE the situation I was in? Picture it, really. Basira was unaffected, unsympathetic, and provided NO level of service at all to be helpful. After a few minutes of my exasperation, insisting that she needed to help further because YOU KNOW THESE GIFT CARDS ARE FROM SANTA AND THEY WORK! THE WORST PART was that she was insinuating that the cards may have been already used! HELLO? Why would I bring my young kids to the mall the day after Christmas trying to use a used gift card? I was aghast & it was unimaginable. Basira then turned the card over, scratched off the scratchable number that reveals a code in the back of the card. (I told her again, yes, these were new cards.) And swiped again. And did something else. She actually did not explain what she did or what went wrong. Just still trying to BLAME THE CUSTOMER. AND OF COURSE, THE GIFT CARDS WORKED! Of course they did! AFTER ALL, THESE GIFT CARDS WERE FROM SANTA, DANGIT! As I said all along. By this point, I just wanted to get the heck out of this Claire's. I can tell you that I'll never buy a gift card from here again & will be telling all my friends with little girls. And I know a lot of them at school, at the PTA, in our scouts, in clubs, on and on. Usually I like to stop by Claire's to buy a prize or reward for my girls, but I will really have to rethink ever doing this again. There are many other stores to buy prizes from (hello, Target) that don't treat their customers like the dregs of humanity & they actually offer helpful service. Not a DGAF attitude. And will no longer be doing the buy 3/get 3 free like we do. So if this gal is there, STEER CLEAR of redeeming a gift card & don't expect to be helped like you actually matter. This abysmal customer service has ruined my ever wanting to go to this Claire's again.

Off The Hanger - womenscloth - Updated May 2026

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