Clean store and friendly helpful staff. A bit better shopping experience overall that Hibbet. Registers are in the back - so that is where the help is if you need to find them. Got all my questions answered about release dates and that sort of thing. Clean store. Everything in place and no frills or gimmicky loud music. Not too many people in the mall in the first place.... so if you want lots of social distancing - good to shop here. read more

Went in there looking for some basketball shoes for my son. I was helped by a young African American man who was very friendly and assisted me in picking out the right shoes. Walked out with a happy son so I can't complain. read more

I am not visiting here again. Why? Simple, the cash register people are simply not customer service driven. The floor sales associate was a young man with eyeglasses. Professional, strong customer service skill and the only saving grace to this place. I hope he finds a job at a place where his interpersonal skills are put to excellent use. He will be successful. I knew what I wanted and he offered some amazing suggestions: Shorts and the right kind of sneakers. I was ready to pay. So I made my way to the register. Let me set the story: Date: Today, Friday, August 17 - at 7:20pm the lady at the cash register was talking with a friend - both behind the register. Chatting it up and doing some type of transaction. I let them finish their talk. One of them walked around from behind to the front and was just rude. They began to act like they were doing a regular customer/register transaction. I stood around like an idiot not knowing when would I be helped or if they were ever going to finish chatting it up. I put the stuff back in place and walked away. Nobody stopped me. Nobody completed the sale. Nobodyy set the wait time expectation. read more

I went to go buy some jumpsuits for my daughter for her birthday and the assistant manager breez was very helpful and nice you can really tell she loves being there her customer service is the kind of service that makes you wanna go back I ask corporate to keep an eye on her read more

Don't like this store, tried to sell me a set of worn out L. James shoes one in the back and the other one off the shelf telling me that the last in that size thinking a female don't know how to buy shoes need to get the kids out of the stores if they think they can sell you anything I was not happy with the customer service so I just left will not let my family come here again read more

I came here to get my Jordan XIII Playoff shoes. The service here was excellent. I asked the guy if they had any left (at 4pm on release day) surprisingly they still had some. He brought me two different sizes and I found out that the second one he brought out fit me better. He stayed with me the whole time and didn't help anybody else. I'm not one to sign up for member cards but he did such a good job that I figured I'd help him out and get one. Real nice fella. -Your Friendly Neighborhood Yelp'er read more

I don't shop for shoes often, but I had to bring my daughter in for some new running shoes last week. The manager Jesse is fantastic. He had me in and out in less than 15 minutes. We asked for a shoe that unfortunately they didn't have in her size. Jesse brought out essentially the same pair, but a different color that we were originally looking for. Best part about is that instead of spending $120 on shoes, we only spent $65! read more

Very disappointed!!! Bought a pair of shoes a month ago for my bday and laced them up and decided to wear them for the first time and I put them on and they are two different sizes!!! I was planning on keeping them so I did not save the receipt. I went in and was told they didn't have the other shoe?!?! Was told sometimes they are sent one shoe.....uh ok....they were on sale when I bought them from $60 to $45 and today were down to $35 so guess what....only got back a gift card for $37.89. What a jip! Not too happy with how this went down and maybe since the workers are supposed to check the shoes you could have just given me my money back which would have been FAIR!!! So you came up at least $10 for free Finish Line and I left unhappy. read more

I was there to buy some new tennis shoes for my self and there was two girls talking standing near by the register, I approached them and asked if they can help me with the size of they shoes I have chosen, on of them ask me if was for a man or woman I said women 8.5 she goes inside and come back shorty after and she said I don't have 8.5 I just have 8.0 or 9.0 I said can you bring me 9. And she goes inside and bring me 8. And she said here is that 8 size and I told her I'm sorry I said 9. Then she roll her eyes and days ugh and her body language was saying she was super annoyed by helping be. So then at the moment I told her you know what I don't want anything you attitude is more then I need thank you... then I asked the cashier where was the manager and she told me the gal that was helping me was the manager... I'm super disturb by this lady being the manager of this store.. customer service is way beyond that... I'm paying for a product that I need I'm not asking for anything free... I believe she needs to go back to be retrained what is all about clients services.. she do not have any clue what customer service is. read more

This place is awesome for getting some new kicks. I love all the different styles they have available and just bought a new pair of Nike Flex 3.0s. I wish the prices were as competitive as the Nike outlet but they seem to have some of the newer models before the Nike outlet. My past experience was pretty good. I had a sales rep help me find the right shoes for me. He let me try on about 5 different types of shoes and walk around the store. He also helped me check out and bagged up what I bought. I'm always happy getting new shoes but it's nice to have someone guide you through the whole process. read more

Excellent jobs by both Ashely and Erica! Excellent customer service today. I felt welcomed, and left completely satisfied. Finish line outshined the competition today. No wonder they maintain a reputation that the competition is envious of. read more

Ive shopped here many times, and have encountered the young kids who were playing around and what not, but todays visit was by far the worse. I walked in the EMPTY store and 2 employees standing behind the counter looked me dead in my face and said not one word. Young lightskinned girl with curly and her female african american coworker, who i found out later was a manager. I stood in the store and looked around for atleast 10 mins only to notice the young girl fixing things all around the store and had yet to speak to me or ask if i needed anaything. I brought it up to her attention, she insisted that she did speak and i didnt hear her..GIRL PLEASE--you and your so called manager have no customer service experience. Tried to give yall a chance numerous times but Ill gladly take my coins next door to Shoe Palace! read more

So I rarely consider going onto shoe stores to buy shoes (crazy right? Haha), I'd much rather go online. However, I went into this location to buy some new gym shoes and wasn't sure which ones to go with. I was greeted by Alyssa, very friendly young lady who actually took the time to ask me about what I will be using my shoes for, how often, etc. she then made 3 different recommendations and explained what the difference in support and feel are. NEVER have I received such amazing customer service at any clothing/shoe store. I definitely will be coming back soon considering I LOVE my new workout shoes. And you better believe, Alyssa will be the only one helping me. I wonder if their on commission... read more

DeNerrio Ward provided us with excellent customer service! He helped my six year son find a shoe he liked that fitted well with some room to grow. When they didn't have the size he needed in stock of the shoe he loved he quickly ordered it to be delivered to our home. I have already received an email that they have shipped within hours of my purchase. Top notch service from a nice young man. read more

This store is a joke. Lazy employee just sitting down on his phone behind the register not doing anything to help me or any other customers. It's ridiculous only one person greeted me and he was nice enough to greet me and acknowledge me instead of ignoring me. The other guy just went in the back and never came back out. I guess that guy just doesn't want to work and just collect a check y'all need to fire that guy. read more

Zero Stars! This store is the unfortunate recipient of a bad joke. The customer service is atrocious and once again kids, not young adults, are made to man the helm. I will never shop at this establishment again. Ever!!!! I simple wanted to purchase sandals for my 7 year-old son. The store was literally empty. Yes, I was the only customer there! I wasn't expecting prompt and circumstance. I just needed assistance with the purchase. But, instead of even a slight hint of customer service, I received a store clerk who was more interested in talking among his fellow employees than assisting me with my purchase! Here's some advice... make actual adults managers. I am not speaking about a person age, I am speaking about their ability to perform at the job you hired them to do! So, please fire the crew working at the Tracy mall between the hours of 1530 and 1600 and your business might be able ACTUALLY SELL SHOES! read more