Came for the Switch 2 release and... wow. What a mess. Total disorganization from the start. There was absolutely no point in showing up early to line up, because earlier in the day they handed out numbers--and that determined your spot in line. So if you couldn't come at 3 PM (because, you know, people WORK), you were already out of luck. Then there was zero clarity on where to stand. Two separate lines: one for bundles, one for non-bundles. Total chaos, people crammed and bunched. Not an actual line. You'd think they would've at least started with the folks who had purchased bundles! Nope! We came back in April to pre-order and paid full price on the spot. You'd think that would mean something--but nope. At pre-order you only had to place a deposit if you wanted and pay the rest at pick up. No priority, no order based on pre-order numbers, which they should've done. Would've been much cleaner. People who walked in at 3 PM and just bought outright (no pre-order) got priority in line at 9pm, just because they got a number at 3pm. So come 9 PM, people walked up and went to the front. Meanwhile, we were still waiting. Honestly, this whole number system was a disaster. Never seen a launch handled so poorly. Their reasoning? The Switch units were stacked and labeled with numbers starting at 100 on top, so they handed out the higher numbers first to make distribution easier--just grab from the top of the stack. So those people, who came earlier in the day at 3, ended up at the front of the line. Meanwhile, we were number 17 out of 100... and still stuck in the back, even though we pre-ordered back in April. Again, they should've prioritized folks by their PRE-ORDER NUMBER. Make it make sense. Oh--and they didn't even limit the number of controllers per person. People walked out with armfuls, so by the time we got our "useless" number, they were already sold out. Whatever happened to the traditional first come, first served? It worked for a reason. Still standing in line as I type this. Just... incredibly disappointing. read more

Staff is always super helpful at GameStop. I was searching for a new headset and tried probably 5 different options. Purchased the Astros and after a couple days I wasn't the happiest with them. The staff returned them and let me try out a different option before purchase. The only bummer is that Amazon is a bit cheaper. I'm not sure if they price match. read more

GameStop - Product - Videos & Video Game Rental Near Me - Tracy, California

Great customer service! The amount of knowledge these guys have on gaming systems and what might fit your needs is impressive.

The customer service at this location is awesome! We recently purchased a card that had a code on the receipt to redeem on the Nintendo switch which we didn't have on us when we purchased it so we had to do it at home. we ended up having issues and when we called, they not only did their best to assist over the phone walking us through what to try to fix the issue but also offered to bring the device in and they would assist in person. We ended up going back to the store for more help and they assisted until they ensured we had the game we paid for. It took a bit of time and patience but it was appreciated greatly. I unfortunately didn't get think to get their names but it was a woman and man... hopefully I can go back to the location soon and confirm to update this review so they get the praise they deserve! Thanks again for great customer service and having basic compassion. It costs nothing to be nice and make someone's day! read more

I was there to purchase a gift. I don't know about video games, the staff was friendly and very helpful.

I bring my son in to GameStop once a month to get PlayStation cards and look around. Khairi is there often and is awesome. He's super knowledgeable about everything, always nice, and helpful. I know anytime we have a question about games, consoles, etc, he's going to know the latest. We came last weekend on Saturday to get the long awaited PS5. He walked us through the differences on the 2 PS5 options, and we grabbed a new PS5 for my son and were on our way. I like that GameStop is still around even with everything mostly being online now. Hopefully customers keep showing up to keep this place thriving. read more

Was trading in games and consoles for my sons and was told to return with a controller for the Xbox 360 and they would give $8. Came back with the controller and was told that the system had the red ring so they would have to send it off to be fixed (Less than a 10 minute fix online). He said the best he could do was give me $1. I showed him the receipt of my last visit where I traded in over 30 games/stuff and gave them another 20+ games that he said they couldn't sell for more than $1 so I told him he could keep them. Keep in mind that these were 2 different people I was dealing with (1st guy was tall and this guy was short). At the end of the day, my goal was to get my kids as much of a store credit that they could get for their old games and they would ultimately be using that money to buy stuff from GameStop anyways. To know that GameStop would be turning around and selling that used system for $70 and he was trying to give me $1 is ridiculous. The $8 wasn't going to make much of a difference to me but was something my sons were looking forward to use towards a new game. The ignorance and lack of common sense by the store employee to try and convince me that it's only worth $1, as it would be so difficult to fix the red ring, was so asinine that it inspired me. Instead of getting $1, I decided to take that $1 system and throw it in the trash rather than giving GameStop the opportunity to make $69 on that transaction. I gave my kids the $8 that they were originally supposed to get from GameStop. Best $8 I've spent and $1 Iost! read more

GameStop - Best $8 spent to prove a point - Videos & Video Game Rental Near Me - Tracy, California

Service was so nice to me! They always had what I wanted, and everything was in a nice organized order. The prices to me were just perfect!

Poor customer service 7/28/2022! He wasn't helpful and not welcoming to the customers. He was Very loud and mad

This particular review is in regard to a purchase I made through the app on 12/9/2020. On that day, before 5 pm, I had ordered mario kart 8, mario party, and 2 pro controllers for the switch. I planned for these to be delivered to me so that I didn't have anyone in my family see what I got them for christmas. In the app, I chose the "deliver today" option which briefly stated that I had about 35 or so minutes to placd my order. I think that this is swell idea rather than going to the store. I put my order in and I get a confirmation via email and text message. The order was being delivered by doordash and the email said it would be delivered before 8 pm that day. I think that's cool until hours later when it is about 7:30 pm and I still don't have my packave. So I call the store and an employee answers. I explained the situation to the employee and they told me they had no idea/ they can't track the order. This was strange to me, why give your customers the ability to place orders for same day delivery if you can't track them at all? Seems counter-intuitive. The order doesn't come until tomorrow morning at 11 am when I'm still asleep. My whole family saw what I had gotten so now it will be no surprise to them since the order wasn't bagged - itwas just put together with a rubber band. So not only did I bot get my same delivery order the same day, but now the whole element of surprise is ruined for my family. The ordering experience on the aoo is simple and easy as always. The same day delivery tracking needs some work. I subtracted 2 stars for this reason. Sorry. read more

I always get great service when I am in this store. Yes, they are busy. Yes, you wait in line. But, I appreciate the great customer service when it's my turn. The folks who work here understand how to treat their customers. read more

This has been by far one of the worst customer service experiences I've encountered. Nintendo.com stated that this location had a item I was interested in purchasing for my little one as a birthday gift. Upon arrival I had to speak to the guy through the door he didn't even have the courtesy to open the door to see what I needed. I told him I wanted the Nintendo switch Lite and he said they didn't have it. I told him that the website should be updated to show zero inventory, his response was, I don't do that and eventually it would be updated". His response was very snotty and unhelpful. I asked for the number to corporate at that point and was told, "I don't know it". I asked his name and was told his name was "Steve Madden". Totally unprofessional and now acting like a five year old he continued with the lies and his coworker also came to the door to say he didn't know his name because he was from another store. He threatened to call the police, which I begged him to do, he then stated he is the MANAGER! Tired of trying to talk with someone with the competence level of (0) I left vowing never to return. Both employees should be fired for lying, harassing and threatening to call the police for asking for corporates telephone number. read more

Needed a couple of games for my son for his birthday. Tracy GameStop was the only one in my area that had both. Was unsure how to about buying them during the virus crisis, so I called and Joey happily talked me through it. He called me back less than an hour later to confirm that I could pick them up- curbside pick up. I did, safely, and with no hassles. In these uncertain times, Joey came through for me to make sure my kid would be happy on his birthday... Tracy GameStop gets 5 stars! read more

Called this Gamestop to inquire about the trade-in offers and spoke with Heidi she is very friendly and answered all my questions as well as gave me helpful pointers how the trade in will work. Here's a 5 star for the great customer service I received today. read more

Worst Gamestop I've ever been to. I would not be surprised if this was one of the 200 stores that ends up getting closed down. Went in this Saturday morning (10/5/19) around 11AM to see what was left available after the whole Star Wars Force Friday. Last customer was leaving when we entered. I asked the male employee what Star Wars exclusives he has left and he replied "I don't know anything about that." In my head I was thinking; you should since its one of your exclusives. I asked to see an item behind the counter that I was interested in purchasing. Took a look at it, wasn't interested. I looked at him and showed him that I put the item back on the front counter. My friend was with me and he saw an item on a top rack. He asked the employee if he could see it. The employee went to the back, grabbed a ladder, climbed up and asked my friend; "are you going to buy it?" Now that to me sounded like him saying he didn't want to take the item down and then put it back up if my friend decided not to buy it. With him saying that, my friend practically told him no. I talked to him afterwards and he said he would've bought the item if he wasn't so rude about it. We looked around a bit more and the employee asked if I was going to buy the figure I put back on the counter and I just told him no. During the whole time we were there after that, there was just this aura coming from him that felt like he just wanted us out. We had a couple items we were going to buy too, but decided that this Gamestop location was not going to have any of our business. There was still no one else in the store since we got there. When we left, there was no "have a nice day." Now, I don't usually care for that, but when every other Gamestop I've been to says that when I leave, I kinda expected it. Again, I was not expecting it, but that did show to me that he didn't want us there. read more

I bought a astro c40 controller back in march 2019 cost like $199. I was offered to buy the warranty replacement for $50 so purchased. The associate told me i can bring it back if anything wrong with it no ask question since i bought the replacement.As of today 11/2019 trying to get replacement i got the box and everything. All of the sudden they cannot replace it cause of the box and the controller not matching the the serial number. When i got the controller everthing sealed. Im really upset and dissappointed buying these expensive controller. read more

I had called this store a couple of months ago to pre-order the upcoming SNES Classic. They didn't have it yet so they took my phone number down to let me know when the pre-order would be available. When the day arrived, I found out that pre-orders were happening from a news article but I didn't get a call. When I called them, they said the pre-orders were gone and simply said "sorry for not calling you." I've pre-ordered games/consoles from Gamestop in the past with this very same call-back system (giving them my phone number so they can call me before the pre-order happens) and it never failed. Unfortunately, they failed me this time. I haven't been to the store yet since I moved to the area last year so I can't review their service; but I won't be going in and giving them my business. With hot items like the SNES Classic, where the stock is very low, most of the time the guys working at the store will grab pre-orders for themselves and their friends before they're made official. This, along with scalpers using bots, makes it impossible for normal consumers to buy and enjoy these items. read more

Why claim to be open at 10 am if no one is going to be here by 10:40 what kind of employees are being hired here?

I had reserved the Modern Warfare Hard Edition back in September. The day finally came when it was released. Hell to the NO was I going to wait in line at 6PM Monday eve'n waiting for it to release at midnight Monday. I maybe crazy spending $100 on a game with all the additions but I ain't stupid! I went there yesterday and the line was outside the door...OMG! I got there at 6:30PM thinking CRAP, I am going to be here forever! To my surprise the line moved rather quickly. I got up to the counter, paid my dues and skipped out of the store by 6:50PM. Now that was quick and efficient! All I have to do now is download my maps and start kicking you boys asses!!! Whoooo Hoooo! read more

Rip off location. All GameStop stores are rip offs but this one takes the cake. They don't carry a lot, bad customer service, and you will for sure over pay here. You are better offer shopping on Amazon read more

This store is lacking in customer service, its very unorganized and dirty. Parking is risky and if there are more than 4 customers in the store it's way too crowded. I realize they have a lot of inventory but they really need to utilize their space and get clerks who are friendly and looking to help you. I really miss the store in the mall .. the manager there was awesome and the clerks had no problem helping you. read more

Bought the sims 3 here for Xbox at a great price! There's never a line, don't know if that's good or bad but it's great for me! The staff are always nice. And it's well organized and they are happy to answer any questions you have. There's a skinny blonde girl there whose awesome, Wierdly i told her she looked like a sim read more

I have purchased more games from this location than I can even remember, today I walked in to purchase a new game and the line was longer than usual, no big deal EXCEPT they had all three registers open all taking in HUGE trades. Was in line for close to 30 minutes just to have the next two people in front of me with trades as well total wait time was 45 minutes with just two ahead of me. GameStop there is a solution to making customers wait so long, dedicate one register for sales only and the other for trades. Forget the power up points it is NOT worth the wait. Next time I'm going to Best Buy! Three days later, after posting to their Twitter account, FB page...CRICKETS! No "hey we apologize for the long wait" nothing what so ever, wasn't looking for anything other than an apology! Yep I'm shopping elsewhere! read more

Expect elitists and the "new crew" telling you what you should buy instead of what you wanted. Expect to have your pre orders sold to somebody else and never get what you wanted or paid for. Expect to be disappointed, infuriated and bitter afterwards. The only person that attempted to save any bit of credibility that this place had was Josh and even then it left a gritty taste in my mouth and leaving me dissatisfied. I absolutely WILL NOT come to this store after my final purchase. Gamestop "prestige" where the only thing they excel at is severe disappointment. read more

Love this store, they know there regular customers by name! Everyone is always happy to see you and chat with you about the most recent games and the older ones that everyone still plays. They have a good selection of used games besides all this awesome new games. The employees just love to help you out, always reminds me about my reward points each and every time. read more

Don't go to this store they some white privileged fucks that's call the cops on you the moment Thayer think of being harassed

Love this game stop. Me and my wife just moved to Tracy and this store is just down the street. We traded in some games amd wanted to buy some new ones. Salina helped us and did a good job. She didnt judge us because we were buying Wii U games unlike some other gamestop even though we also have an Xbox one. She helped us pre order mario kart 8 and told us all about the cool stuff you get with the game. And then we also ended up pre ordering COD and got a poster. Thanks for all your help. We will definitely be back again! read more

GameStop - Cant wait for this game to come out! - Videos & Video Game Rental Near Me - Tracy, California

I have had nothing but great experiences at this location. The current manager and his team are exceptional. Beautiful explanations of any questions asked, eager to help, and all of the staff seem happy. I used to do business with the Modesto location on Plaza Parkway, BUT they are trash! I now go to this location for all of my gaming needs. read more

Came here on Halloween evening. There was one young man working there alone. He was extremely helpful, knowledgeable, kind, polite, upbeat and such a positive person over all. They didn't have the games I went in for but we decided to purchase something else thanks to his recommendation. He alone made my GameStop visit a 5 star visit. . read more

Best customer service and employees. Always have a good experience when there, great deals all the time and always feel welcomed.

I will always buy all my gaming related products at this specific GameStop location! All the workers there are really cool and friendly (That is definitely a major key to just being awesome aha ) My favorite employee's there are Sierra, Khairi, Salina, and Ashlie. They like to talk to me about games and dank memes whenever they're working during the day's I come by haha . They always make my day 10 times better just by talking to me and asking how I am because not a lot of people ask me that. It helps me stay in a happy mood instead of me being in my depressing state that I'm usually in . So I try to make their day 10 times better by bringing them a big box of chocolate chip cookies for all of them to share and munch on to power on through the rest of their day I hope they see and love this review because I love them for just being amazing read more

Basically if you are a parent, you will not enjoy buying your child a game. If you are a young adult buying your own game, then you will love it. If you are a young adult with a job, you will love and appreciate what the sales associates do for you. Also Hockey, Daniel and Nicole are AWESOME. The manager is AWESOME too! There are more associates working there but I don't remember their names D: everyone there is AWESOME, therefore this game stop is awesome. I like game stop. Game stop is life. Game stop in Tracy is life. I like my life. read more

I went in to trade my xbox 360 they told me i cant trade it in because my warranty sticker wasnt on my counsel so after a few phone calls to Microsoft came to find out there was a sticker on it . So if you looking to trade ur counsel take it somewhere else. read more

Probably had one of the worst encounters I've had with any store in a long time. Usually if i get frustrated, I'll bite my tongue and move on but Saturday was not one of those times. The gentleman at the counter, Dustin, was unbelievably rude. We had stood at the counter for a good maybe 5-10 minutes while he was talking to another person on the phone about how big each other's game sets or consoles we're at home (no joke). I tried to get his attention and he was flat out ignoring us, even as I tried to say "excuse me" to see if we can get helped by another associate, especially since we were wracking up quite a few people behind us. He was still talking about his console WHILE watching the tv that was behind the counter too. That pissed me off as well as the people behind us. He finally took a quick break from his conversation to ask us "have you been helped yet", while still on the phone with his buddy. He then proceeded to (I think) help us find the balance from our card that's balance wasn't showing up. He then took himself and his phone call to the back and brought out another associate (maybe manager) to help alleviate the line. While Dustin was still on the phone, the other nice associate had managed to clear the line AND THEN asked if we were being helped to which we answered "I have no idea". Dustin explained what he was doing to the other guy but never communicated to us about what he was doing so we were just standing there like "okay this guy just took our card, while still on the phone with his friend, and is just chilling with it at the other end of the counter." All around, this was a horrible experience at this location. read more

The customer service here is pretty infuriating. Just 1 guy in particular really. I recently joined their power-up rewards program to take advantage of a 50% extra on trade-ins. I came in to trade a brand new iPhone 5, but was met with 21 questions about how and why I got the phone and was trading it in. I felt like a criminal being interrogated by the police under a hot lamp. He was really offensive and honestly that'll be the last time I pre-order and/or trade here. The clerk went so far as to tell me that I could not trade it in at their location as long as he was working there. It wasn't until I provided a receipt that this douche let me trade it in (it was actually his really nice coworker that allowed the trade-in). read more

Love this GameStop!!!! Everyone is really nice and they know exactly what games I'm into so they can give me suggestions of games coming out. Never in a buy now type of way but in a, hey look at this game. It's coming out and I think you will totally be into in. Love that they take the time to get to know me and my whole family. You want to buy from a place that treats you like family this GameStop is the one!!! read more

Its a very cool place to be, most of the employees are nice, they have good deals, alot of games too. But one thing i always hated was that when you sell your games, they pay for it at sich a cheap price so dont sell your stuff there read more

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This is GameStop has a great selection of games and employees there know their stuff and they are fellow gamers themselves, very pleasant people to talk about games. Also I never really had a problem with them at all, I'm always satisfied every time I come in preorder or pick up a game. this is my local game stop that I really appreciate going to. read more

The store and staff are great. But there is not enough staff to handle the demand. You have to wait at least 10 minutes in line to buy a used game. They need more staff and registers read more

This was my first time coming to GameStop and I had a great experience. Salina, the employee, was very friendly and helpful. She is very knowledgeable and answered all our questions. I will definitely be returning to purchase more games. Highly recommended you make this your game store. read more