I visited Verizon on Saturday on the hunt for a new phone. This location is on Arden Way near Captain Crab and Olive Garden. I'm one of those crazy people that decided to switch from iPhone to Android. I traded in my iPhone 14 Max Pro and got the new Samsung Galaxy Z Fold 7. No regrets so far and I am loving what Android has to offer! I had made an appointment for 1pm on Saturday through the Verizon app, but showed up before 12:30pm and they took me right away. The woman helping me was very knowledgeable and friendly - she wasn't a fan of me switching smartphones though. LOL The store inside is very large and spacious - it doesn't feel crowded and I like the layout of how all of the products are organized. They have plenty of places to sit while you are waiting too. Overall, the whole appointment took maybe an hour, but the longest part was my iPhone transferring everything over to my new phone. I never felt rushed or pressured to buy anything else the whole time I was there which was nice and refreshing. I will definitely be back to this location the next time I have any phone needs! If you have Verizon, check them out! read more

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I am typicall a very positive person so if I do say something negative about a business it is well deserved. Verizon has major integrity issues. They led my girlfriend to believe that if she switched to Verizon that Verizon would pay what we owed to t mobile. Flat out lie If I wasn't such a whimp I would have gotten physical with the lying piece of trash that took advantage of a very trusting person. I'm considering legal action which I already know would just ad to our frustration. Shame on Verizon, can you hear me now.​ read more

I switched to ATT and you're holding my phone number hostage! I have ZERO PHONE OR TEXT CAPABILITIES! I would NEVER use Verizon again! Paying outrages prices for sub-standard service! read more

I cancelled my account because my bill remained high even though I continued to call to lower for limited data. They would apologize, give credit but only to find next bill back up again. I cancelled account one week into billing cycle but a full month was debited from my account. I spoke to rep, Mark, who told me even though my account was closed, it was under suspension therefor they can charge a full month. He, Mark, refused to transfer me to a supervisor. He said was that they were going to tell me the same thing. Received great disservice from a company i had been with for almost 20 years. read more

It's Tuesday 4/14/26 and it's 10:08 am the doors are still not opened to the public . The store suppose to be open at 10am . This is a lack of preparation and lack of acknowledgement of customers time . The store manager should be replaced . Stay away from Xfinity and do your self a favor . read more

Not helpful. After changing my service to AT&T due to incompatibility between my Verizon phone and AT&T internet, they made it nearly impossible to remove my Apple Watch from the account. Customer service kept me on hold for hours and no one at the store could help me. read more

Went in to ask trade in questions. Fat short girl gave me attitude just for asking questions. I have to refer to how she looks because she refused to give me her name when I left. Maybe if she had more training in being nice to costumers I wouldn't be writing this review. Smh. read more

Elijah! the company needs more employees like him I came in the store 20 minutes before closing on 9/16/25 and he took care of my issues in a professional manner and friendly ways. Special thanks to him. Corporate and store management please take note of this. read more

I went into the store after attempting to repair my broken phone through the app. The repair company came to my home but informed me my iPhone was unfixable and I would need to request a replacement. At this location I was met with attitude as soon as I walked in through the door. They informed me they could not help me with anything and handed me a paper with information on how to fix my issue. I pay monthly to make sure I have this phone insurance and service but yet when I need help and assistance no one in the store can help me. I don't know why these people are getting paid to sit in a store with zero knowledge on how to help their customers. read more

Absolutely terrible service. The tech stood there for 5 minutes gaslighting me saying my Roamless Esim was causing problems with my Verizon physical sim. I had been having problems with my Verizon service for months now and added the esim for data well after the problems had been occurring. All I wanted was a sim swap, not to be gaslit and told the Roamless esim was the issue. They said he could not perform the sim swap after I insisted multiple times to just swap the sim and that I would need an appointment at 3pm and only 3pm to do the swap with technical support. I asked for a sim so I could just contact technical support and do it myself and they insisted on the 3pm appointment. I gave up and confirmed an appointment for the upcoming Friday. After leaving Verizon sent me a notification for the appointment and it was set for 3pm the day I went in, voiding the appointment. I just switched to a different carrier and everything works now with both the Totalwireless sim and Roamless eim simultaneously. All that work just to swap a stupid sim card. read more

We came in today to see why my wife phone kept showing an esim error. We were told at another branch (authorized dealer) that they couldnt do anything about it and to contact apple. Instead we came to this branch and Jesse was able to fix the issue with no problems after a little bit of investigating. From walking in the door to the end of our visit everyone was smiles and helpful. Jesse had us back on our way in no time. Overall a great experience. read more

I started my Verizon cell service today the Verizon specialist Jesse that helped me gave excellent customer service. He was great helping me and answering questions. I highly recommend Jesse at the Verizon store it's people like him that make the store. read more

I'm not a Verizon customer. My good friend died in May and the Verizon bills kept coming. Calling their published number helped NOT at all - outsourced call center with people who were at best unhelpful and at worst aggressive. I used their chat and they told me to go into a store - and it can't be -any- store, it has to be a business store. Sadly, someone had stolen my friend's tablet from her home while she was actively dying- which I couldn't figure out until the final chat person let me know a tablet was the source of the billing. Amar at Verizon helped me immensely when I came in. It was literally a 10 min visit. Super grateful to the help!! read more

Flagged Content: Do not go to Verizon on Arden Way! My wife and I purchased iPhones at Costco. Verizon then shipped the wrong model. No problem they said, just go to our corporate store at 1740 Arden Way and they can exchange. Nope! Manager Yaz said no can do, Costco kiosks is privately owned and if they or Verizon customer service sent you here they gave you bad information. Back to Costco, they said what? We are corporate Verizon. Called customer service, 2 hours of run around. They said go to a corporate store for an exchange......and at the point all the stores we could make it to had closed. Are you seeing the run around here? Bottom line Mgr. Yaz wasn't going to make $ and did not want to deal with us in an exchange. Do not go to Sacramento Arden Verizon store!!!! read more

So I guess I'm writing a review for the second time in a week. My first review was 5 stars for Andrea selling me a phone. This one is for Fernando... I seen reviews saying this location shuts down early like 6:45 instead of 7 so I rushed over and made it by 6:40. I wanted a screen protector for my iPhone 14 pro. My salesperson was Fernando. I told him I didn't have wifi at home and I also needed the stores wifi signal so my last quickbooks app would download as it hadn't yet because of the amount of data required. He immediately goes into a sales pitch on why I should get the mobile version hot spot for 35$/mo with no contract. But I really don't need it as I already have 5G on 3 Devices. He doesn't relent. I pretend to be interested. His hands start shaking uncontrollably on the Verizon box as if he sells this to me, he'll get a big Bonus. But here's why I wouldn't buy that bro, even if was free every month. There's another Yelp review on here about a girl who came to return her internet equipment and Verizon still charged her account $245 for the equipment and she's waiting till kingdom come to get that amount credited back to her account. But when she came in; the reps weren't as delighted to help her with it, as much as when they sold it to her. So for this one review this woman wrote on this location; I will never get Verizon mobile internet from any location. With Comcast they don't charge you for equipment till it's confirmed you didn't bring it back. And Comcast is real easy to deal with. With Verizon, they go ahead and bill your account $245 and when you bring it back you got a Debbie downer sales rep who just lost his opportunity to sell a phone and now has to use his place in the queue to have my returned equipment and doesn't even want to do it. Safe to say I won't go back to this location. Or I'd go If i can work with an English speaking female. Cause they understand what "No" means and Fernando clearly does not. I just wanted a screen protector and got an unrelentless sales pitch on mobile internet I can give two fukcs about. I actually ran out of the store. read more

"I've been a Verizon customer for a year , but my experience, especially with the Verizon Home WiFi in Roseville, and Sacramento area and Phone services, has been terrible. Every month, my bill keeps going up with different excuses, and whenever I ask for an explanation, the responses are confusing and leave me without clear answers. To make it worse, the service quality is terrible--my home connection disconnects multiple times a day, and the cell connection is unreliable not only in Roseville but also in Sacramento and Los Angeles. It's frustrating to pay premium prices for such poor service and lack of transparency. Verizon needs to seriously improve if they want to keep loyal customers. read more

I am a new customer waiting for my online order, and I regret ever choosing Verizon. if I didn't sign the contracts already I would back out now. sure they have great coverage, but their customer service is lacking. in fact, I don't know of a single other company that has such poor attention to its customers. The service reps are nice, but that doesn't matter when you have to wait over an hour to speak to someone. And forget about trying to call the brick and mortar store, they never answer. They would not ship my order until my ID was uploaded to their site, but it literally took about 22 tries before they accepted it finally (TIP: the less lighting the better, they reject anything that has the slightest bit of glare. ultimately the picture they accepted was taken in very low lighting on a black background. I hope this helps someone that was just as frustrated as me). They said two day shipping, but my order was on hold for 24 hours and I didn't even receive communication from them whatsoever after my order was placed, so I had no idea the order was on hold at first. I found this out by checking on my order status (which they only let you check I think twice a day until it locks you out, so keep that in mind). Overall, this business is garbage. Good coverage, ok I give them that. But the order process has been extremely difficult and emotionally draining and I do not recommend them to anyone. Unless you want to order something and wait for days only to find out your order is on hold and you've reached the maximum number of views for your order status for the day, and then wait on hold for two more hours, and then just keep your fingers crossed that you've been acknowledged and they are shipping your items you've already paid for, go somewhere else. Anywhere else. I fully regret my decision to join Verizon. I am appalled that such a large popular corporation doesn't have the staffing it needs and/or does not respect the time of their customers. I would hate to see what their hold time on the phone is for an EXISTING customer... read more

Verizon - a representative told me to 'just keep trying' to upload my ID after numerous failed attempts because that is 'the only way' to proceed - Electronics Near Me - Sacramento, California

While I don't think any of the major cell phone companies have good customer service Verizon has to be one of the worst bottom feeders. My family has gotten 2 new phones recently about a month apart. The first, they were supposed to take take a payment for 1/2 the phone price which would keep the phone bill down. They forgot and at the end of the hour+ long process said they would have to start all over again if we wanted to apply the payment. Second phone was supposed to have an $800 credit against the phone for the trade in. After multiple phone calls and going back to the original store we still have yet to see the credit. VERIZON IS HOPING YOU DON'T NOTICE AND SCREW YOU OUT OF PROMISED CREDIT. I wish I could give a zero star rating. read more

I have been a customer with Verizon for over 20 years, but when I cancelled my internet with them, I saw how little they cared about their customers. I have been waiting since June 26 for a return label to return this internet box, yet, even after requesting 7 labels (becuase they can't seem to get here), I am still waiting and sitting around with late fees and past due amounts becuase the label doesn't ever come. They also keep disconnecting my services becuase I refuse to pay the over $250 that is acquired since they are the reason that I can't return the box. Also, the customer service representitive that I spoke with said since I had kept it longer than the 30 days I was still required to pay for it and that even accused me of lying and just not sending it back. If that was truly the case, why would I have called over 12 times regarding getting the return label to return the box? I am extremely disappointed with Verizon and even decided that filing a dispute with the public utilities commission and also small claims court would be my best bet to get someone to help me. Verizon definitely does not live up to their name and every single person you speak to when it comes to customer service OR supervisiors will tell you something different. read more

The worst Verizon store in the world. The manager (Brandon) is lazy and the employees are rude. There were only 1-2 employees who actually performed like they were at work (Xavier and the trainee) and looking to assist customers. I am highly disappointed that I was in Verizon for longer than 2 hours for an issue that took 15 minutes. On the brighter side, Xavier saved the day! He is the BEST employee in this store including the manager. He has great professionalism, customer service, knowledgeable and a great personality. He needs a promotion ASAP! He needs to do a store training to assist his coworkers. Great guy! Thanks Xavier. He is the perfect example of what Verizon's employee should be. read more

Verizon - Electronics Near Me - Sacramento, California

ABSOLUTE-ly I had the best experience yesterday evening with this location/FERNANDO directly across the street from Arden fair mall. FERNANDO Was amazing patient I cannot say enough about this employee. I hope he is well taken care of and Verizon is very fortunate to have such a great young man working for you knowledgeable kind patient Theresa Rogers 916-599-8557 read more

UPDATE: I have been contacted by Verizon via this post and submitted a request via their link days ago.. & can you guess what?? NOT A SINFLE REAPONSE. I suppose they are trying to wait out their 30 day return policy which will not happen on my watch. Thank you everso much for nothing... I wish I had TRULY READ THE PREVIOUS REVIEWS BEFORE I came to this store!! They are all ACCURATE and EXACT! RUDE, uncouth, lackadaisical, and quite empty. I went to the T-Mobile store and it was PACKED!!! I would rather swallow RAZOR blades than to go back to this store!!! Marcos (the agent who sold me this iPhone) completely screwed up my account and on top of that... I HAD TO IMPORT MY OWN PHONE NUMBER IN DAYS LATER form T-Mobile! That's his job!!! Then he had me travel all the way to T-Mobile to retrieve a physical SIM card (who does that) with my old number... and he didn't even need it!!! I Did not receive proper guest services, returned 3 times!! Made 5 trips to T-Mobile to retrieve information that THE SALES ASSOCIATE SHOULD HAVE DONE IN THE FIRST PLACE BEFORE I LEFT THE STORE!!! Then!! I called customer service to speak to the store. Ha! Not only did "Julie" tell me that the store manager Hailey was going to be out for a few days, I asked for the assistant manager and she hung up in my face. So... I called back to explain to her I would be returning the phone and case that I purchased to them, she immediately stated and I quote ' Ok we'll see ya when you come in' and then again hung up in my face. I contacted corporate after all this and they were shocked!!! They could not BELIEVE what they were hearing. Apologized profusely, stated they would "handle the representatives" and contact me back today. Leaving to go to AT& T read more

Not for this store specifically, but here is the letter I just wrote to Hans Vestberg, the Chairman and Chief Executive Officer. Before you move to Verizon, consider the following - and I know of many others who have had similar struggles: Mr. Vestberg, I write to you only after hours on the telephone, in chat and in the Verizon community messenger system (communicating with Verizon representatives) trying to get problems resolved with your employees. I have been promised the problem would be resolved over and over, only to find that nothing has been done. Short version: I ordered an upgrade to my Verizon phone on July 26. When it was not ready for pick up several days later, I contacted Verizon for the first time. To be honest, I have spoken to so many employees who have made promises, I cannot take you through a clear sequence. I would encourage you to review all records of my communications on the phone, in chat and in the Verizon messenger, where you will find that I have been promised that my phone order would be completed within days, my trade-in balance would be waived, or that the order would be cancelled so I could start again. Each time the representative seemed very certain and very pleased that they had handled my problem. I asked that the issue be escalated on many occasions, and the representative I spoke to last week assured me it had been escalated and it will be taken care of. As of this writing, my account still shows that the upgraded phone is ready to be set up, despite the fact it has been neither delivered nor received. The online system will not let me make any changes to my account because of this pending issue (this has been the case since July 26). I am ready to move to another carrier - my account is basically frozen, and I have spent way too much time trying to get it resolved with Verizon's representatives. At this point, I am researching options to have this issue addressed by a governmental agency, only because I've run out of options. I also intend to transfer my service to another provider - the only reason I have not done so yet is that it will likely require a visit to a provider's store and hours more of my time. Again, I have run out of options. I can be reached at . The Verizon account number is . I grant permission to review my records for the purpose of investigating the claims in this email. Thank-you, Phillip read more

Horrible cell phone company!! I upgraded my IPhone 16 to the IPhone 16 Pro Max and sent back the original IPhone 16 within the time allowed and used the tracking label / info they provided me and Verizon continued charging me for the phone I sent back and 6 weeks claim they never received it . AVOID THIS COMPANY!! read more

The employee locked the store early and would not let me in even tho it was not closing time she refused to do her job and have the store open until it should of been open until 8pm. She would not even get up. She was incredibly rude. She should not lock the door before it's even closing time. I just came in to pay my bill not buy anything . read more

Verizon - The employee is now hiding behind the door inside the store so she can actively ignore me. - Electronics Near Me - Sacramento, California

Verizon used to have the most reliable service.. Now they're up there with Metro at best, yet still the most expensive. My son's iphone has been put into SOS mode twice for more than 4 hours each time, in the last few months & do you think Verizon offered any compensation for the inconvenience??? Of course not, this is why I refuse to upgrade my phone & get sucked into another 3 yr. Contract with them. read more

I came into their Verizon stored stressed & frustrated on 5/17/21 because after my brother had signed us up for the family plan I thought it would be a simple switch of the SIM card to get me going and unfortunately 3 days later my cell was not having it & I still had no service. Even though my cell was unlocked it was still internally stuck with my previous carrier and was not recognizing the Verizon SIM card. It had spent a whole day downloading my massive amounts of photos & video to a Google account and after working with customer service & another Verizon store it was looking like my only other option would be to do a factory reset. When I came in Vannessa the manager heard me out and told me we could try other things. That the factory reset would be the very last resort. I entrusted my cell phone to her & she and the customer service agent worked tirelessly together. Almost 90 minutes later my cell was working again and I was beyond relieved & elated. Vannessa was professional, calm and collected and I so appreciated the high level of service. read more

I always dread coming here, but the last time I was here it was a decently smooth experience so I was expecting this to be the same....not at all. I was told the wait would be about 30 minutes when I got there, I waited about 45 when an employee who I believe was named James came to help me. After explaining my situation and going back and forth, James said "I'm not dealing with this" to my face and walked away. I was beyond shocked and looked around to find no other employees to even talk to. Finally someone was walking by with another customer and I fully interrupted him and told him I'm beyond angry at this point and he told me he would help me after he finished with the current clients, which I understood, I was just annoyed because I was already there for an hour and a half. Luckily this sweet employee who I'm so sad I can't remember her name but it started with a V I believe, came over to help me and was super understanding. I told her how much I appreciated her and her help unlike the rest of their staff here. read more

I had a really easy experience here. I made an appointment online and was greeted soon after I walked in the store. I was seen promptly at my appointment time, and Sergio was very helpful and took time with me to answer all my questions and help me pick out a new phone. read more

Verizon's service is terrible! I just wanted to update my credit card information and tried twice online for more than two hours each time without success. I had to go to the store to ask for help, and their supervisor tried to communicate with another department of their own ,Three or four calls failed to find a customer service to solve the problem! I just want to change my password so that I can log in to my account and update my credit card! He couldn't solve such a simple problem but he told me he didn't know who could help me! Such bad and inferior service! I canceled all four of my family's accounts with Verizon! read more

Literally the worst customer service of any phone company. The manager of this store isn't really knowledgeable about their policies apparently. My mom is the account manager but lives in another country. I handle all of the bill pay, etc. Her account is linked with my email address, etc. We were both having a hell of a time making me an account manager so I went to the store for help and pick up my new phone that we bought online (with her on video chat). I can't pick up the phone without being an account manager. We Can't make the change via the online account. Also can't call customer service because she lives abroad and it's too expensive. Asked if I can video chat with my mom (account manager) to show her ID so I can pick up the item we ordered (that is also linked to my credit card I could have shown them). They said there was nothing they can do and I needed to be the account manager. The employee rolled his eyes when I complained about my frustration like he couldn't be bothered by my trouble. I have full access to the account online-- but it won't let me add ANY account managers to the account from the online portal. Since my info is connected to my mom's account, it was notifying ME to allow the change. I would select "allow new account manager" when I got the text and email notifications and it wouldn't update. This happened 4x. The employee said "Maybe it won't update because it's sending to you and not your mom so the proper person isn't authorizing it" HMMMM doesn't even make sense. It AUTOMATICALLY sent to me- I didn't set it up to send to me. Because for all the website knows, it IS sending it to the right person. I pay the bills. All of my info is connected except my name (which is the problem). My middle and last name is the same as my mom's for fuck's sake. It's pretty easy to decipher that I'm not some random fucking person trying to scam. He doesn't know what he's talking about.. maybe because he wasn't even listening to me. The manager told me to have my mom call the 1-800 customer service number and assured me it was free (even if she was calling from another country). IT'S NOT FREE! It even says that it's not free on the Verizon website. He just didn't wanna help me and pushed me onto something else. Was on a video conference with the account manager for 35 minutes while she called customer service 3 TIMES because the automated phone tree kept hanging up on us. Now I'm getting charged for 3 international calls because the manager told me the call would be free. I'll be contesting those. Eventually, I went back in super pissed off and frazzled. Another employee (who was kind and competent) was able to do what I asked. He checked her ID and got me on an account manager. Apparently, all it takes is a little bit of work but the manager and the other employee can't be bothered. read more

I bought a new iPhone and after arriving home and setting it up, I noticed a scratch on the screen. I drove back to the store as soon as I noticed the issue. Because I had walked out of the store with it, there was no proof that I had not scratched the phone myself. My biggest complaint was that the supervisor accused me multiple times of scratching it. I am aware that at some point it is out of the employees hands and they can't do much to offer me help. But it was definitely not helpful to be told multiple times that there were so many ways that I could've scratched it and that in her eight years of working here, she had never seen someone in the same circumstance as me. Her attitude was very demeaning. If I could leave a review solely for Kevin's customer service, he'd have 5 stars. He told me multiple different options and talked me through the situation in his opinion of what he would do. read more

Great customer service from Brittany and coworker we appreciate the effort in explaining the options thoroughly. They are a great team and greatly appreciated. read more

Verizon will not let me pay my bill online or by phone. Their recorded messages will not let me talk to a human being to pay my monthly bill, and insist on making me take and approve verification calls to my phone. So I take the call, my approval is accepted but that never shows up on the screen and I cannot pay. This happens over and over. Verizon sucks so bad I can't even believe it. There is no way you can reach a human being; no way. read more

worst service had me going back and forth between store on sunset and the store on stanford ranch rd. store on sunset is not a corporate store only sell they can't take care of any problems you mite have like trying to return something picked that an hour earlier read more

Absolutely wonderful Service from Yazmin who took care of me getting a new IPhone and making sure that all the apps, pictures, and phone contacts were transferred from my old phone to the new one! Her Supervisor Charles was amazing as well! I appreciate the timely and professional Customer Service!! Would highly recommend read more

Run, don't walk from this Verizon store! Circa July 2024 MARLON W. posted a YELP review about his experience at Verizon, located at 1740 Arden Way, Sacramento. (MARCOS had botched his set up and followup conduct by other store staff worsened his experience.) MARCOS also botched the set up of one (of two) phones we purchased in Sept 2024. (In Nov 2024, after numerous attempts to resolve the erratic performance of this phone, a software specialist determined that an EXTRA, AND UNACTIVATED, eSIM card had been installed.) In addition to the botched set up, MARCOS sold us iPhone 16s instead of the 15s HE SAID WERE AVAILABLE AND KNEW WE WANTED. Why did I not catch this switch in the store? Before leaving, I signed a signature device without having first received a HARD COPY of our contract for review. WE HAD BEEN PLAYED and our old iPhones surrendered. MARCOS was followed by a dose of CONFRONTATIONAL, BOORISH, and VICIOUS behavior dished out by the store's manager, MIGUEL (aka MIKEY) when, in Nov 2024, we returned to the store to request $450 reimbursement for the cost of the software specialist. (VICIOUS? Yes! When my senior citizen husband attempted to get off one of the store's low benches, he fell backwards and hit his back on the wall behind him. MIKEY stood by and watched this incident WITHOUT DEMONSTRATING AN IOTA OF DECENCY.) (Verizon has this incident recorded by a security camera, no doubt.) To continue, MIKEY refused to review my detailed documentation of the efforts I made to resolve what MARCOS had caused. Instead, MIKEY stood some distance away as he demanded to know why we had not first visited the store before employing a software specialist? I told him to check their records (MARCOS had ignored my appt. request). After checking, MIKEY changed his tune, but not by much or for long. After again retreating to his office MIKEY returned to engage in $ negotiations. He told us (1) the store would post a $50 credit to our account and (2) our negotiated $250 credit (down from $450 cost) HAD BEEN APPROVED; however, MIKEY refused to provide documentation of the approval when asked to do so. Nevertheless we left, disturbed by MIKEY's conduct but somewhat consoled by the $50 + $250 approved credit. The store credit of $50 appeared on our account the next day but the $250 "approved" credit by Version failed to appear. I smelled a rat and, after four days, called 611. In fact, the $250 HAD NOT BEEN APPROVED. In Jan 2025, I again called Verizon to verify the exact date of disapproval. THE $250 CREDIT HAD BEEN DECLINED ON THE DAY WE WERE AT THE STORE - Nov 15, 2024. To be clear, MIKEY HAD LIED ABOUT THE APPROVAL. I also asked Verizon why our account did not show a credit for the iPhones we surrendered 3 1/2 months earlier? Their response - THEY DID NOT RECEIVE THE DOCUMENTS (FROM MARCOS?) NEEDED TO COMPLETE THE $400.32 TRADE-IN CREDIT AND FINALIZE OUR CONTRACT. Seriously? Manager MIGUEL (aka MIKEY) SHOULD BE FIRED FOR CONDUCT UNBECOMING (not all of which is mentioned in this post). And, a regulatory agency should investigate what I believe to be BAIT-AND-SWITCH tactics engaged in by MARCOS, an illegal business practice in the State of California. read more

Came into this store in august to trade in a phone. The customer service was horrible from the start and I should have walked away, but I didn't. Today I got an alert that my bill would be $$$$ more than it should be. After spending over an hour on the phone with a Verizon representative I found out that the person I dealt with at this store messed up. 1st he gave me a return sticker instead of a trade in ticket for the ups box. Then he actually put in the wrong phone ID number so when the phone was received in the wrong place they had no idea whose account to attach it to. So I was charged the promotions and the monthly fees because my phone wasn't received. Dealing with this store was a cluster f$$$. It's better to order online if you can and just activate on your own! read more

The customer service I received was not great. I actually need to go in a 3rd time because I have a new issues that needs to be resolved and I don't want to talk to the same people I talked to before. It was not a welcoming environment. I'm embarrassed to go back because they made me feel like I was dumb for having questions. read more

New phone arrived with a scratch on it. Went into this store to do an exchange and Marcos made the process quick and easy! Great service.