if i could give 6 stars i could. i recently bought a laptop here and learned after i had brought it home it wasn't what i needed. So i go back (with no receipt) and go to the help desk, looking to exchange mine for one with more GB. There was an extremely helpful tall man who worked in the laptop area (that had actually sold me the first one) and he was like so chill and helped me pick out one that was more suited to what i wanted, now knowing more about what i wanted. He showed me plenty of options given my price range, starting with the ones on clearance (which i loved) and i found one. Then all hell breaks loose because i realize i dont have my receipt nor an email receipt. there was another lovely bleach blonde guy working in customer service that was dead set on finding my reciept in the system, along w the guy who was selling me the laptop. I felt like an idiot and they were so reassuring and kind and worked so hard to figure out which receipt was mine in their system, allowing me ti exchange the laptop for the one i wanted!! Again, i cant express how helpful and nice these guys were and considering i had no idea what i was doing, it really made the experience even more relaxing. Thank u so much nice best buy men i wish i had ur names so i could shout u out! 10/10 service in every sense read more

I stop by the Best Buy in Citrus Heights occasionally to check Pokémon card availability, considering there tends to be a tent city outside of the store, and my experience has been pretty mixed. LOL! Sometimes they have a decent selection of Pokémon products, such as tins, ETBs, or booster packs, but other times the shelves are completely wiped out or have only a few items left. Restocks don't seem very consistent, so it can feel like a gamble depending on when you show up. There also don't appear to be clear purchase limits at times, which makes it easier for resellers to clean out stock before regular collectors get a chance. The store itself is clean and organized, and the staff are generally polite when asked for help. That said, I'm often pitched the Best Buy credit card and membership even after I've said I'm not interested, which can be a bit uncomfortable and takes away from the shopping experience. Overall, not a terrible store, just not very reliable for Pokémon cards. If you're a casual collector, it's worth checking while you're already there, but I wouldn't rely on this location for consistent availability unless restocking and limits improve. CONS: STOP pitching me with if I need a warranty, membership, credit card. Posted signs will do! Saying "Are you sure 2x, 3x is annoying as fk." And I am sure, I don't want any. LOL! Technology now is going to be worthless 2-4years later. I'll buy a new one, if not 6 years later for even something better! Enough said. read more

If you need automotive installations, they have great pricing and good service techs. I brought my car in for a backup camera installation. I spoke to Darrell and Justin about dropping the car off early and they were both pleasant and professional to talk to. They kept me posted on certain wiring complications they ran into, but was able to get it to work. I was worried I wouldn't be able to pick up the car before the shop closed, but as long as Best Buy is still open, you can still get your car back. You don't have to buy your products from Best Buy in order for them to install it. read more

I bought a MacBook Air today, I was determined to buy it which is the only reason I went through with it. Jose was my salesmen and had the worst attitude. The management should really think about putting him away from customers. The guy was dismissive, negative, not once did he smile. All around terrible experience, if it wasn't for me needing this laptop I would have not gone through with the purchase. He brought a negative vibe from the start. The whole interaction was very negative, I don't understand how he still works there, he said he has been there a year... very surprising. read more

Here's a polished review you could post on Google, Yelp, or Best Buy's website: --- Outstanding Service from Geek Squad on Birdcage I took my computer in today, and the tech Geek Squad really impressed me.vicki Park She diagnosed the issue right away and had it fixed within an hour -- and the best part, they didn't even charge me! It's rare to find that level of honesty and efficiency these days. Everyone there was professional, friendly, and genuinely wanted to help. If you need computer help, this is the place to go. Huge thanks to the Birdcage Geek Squad for saving my day and getting me back up and running so quickly! --- read more

DO NOT BUY APPLIANCES FROM BEST BUY! Before you spend thousands of dollars on appliances, spend a few minutes on the internet and you will see that it is wise to avoid buying appliances from Best Buy. Many customers report horrible experiences with Best Buy appliance purchases, citing recurring issues like damaged deliveries, subcontracted installers making mistakes (or causing damage), repeated delays/rescheduling, and poor customer service, especially with warranty repairs or resolving delivery problems, leading to frustration and prolonged waits for working appliances. Common complaints involve scratched floors from installers, receiving dented or improperly installed items (like wobbly fridges), and difficulty getting issues resolved, with some customers stuck in cycles of failed deliveries or lengthy repair waits. My son has spent over 11 hours waiting for the delivery of the washer and dryer that I purchased for him. Then, they (third party delivery service) brought the dryer but "forgot" to bring the washing machine. They also brought the wrong plug for the dryer and said they didn't have any of the correct one in stock. They left the wrong cord and marked it as delivered. Then, a week later, they brought a broken washing machine... In store won't help you, they make you call the call center. After multiple phone calls and multiple hours on the phone, we now have to call a different number to talk to the "large product fulfillment resolution" center. This has been an absolute nightmare. I am a member of the "My BestBuy Total Membership" and have had no issues with in-store local purchases and customer service, but I will never again buy an appliance from Best Buy. read more

I got inside just after 10AM on October 16th. This location is a mix of good and mediocre service. The audio installers are exceptional. I waited 10 minutes for a Costumer Service clerk (she's good too) while the Pickup clerk served at least 15 people that arrived after I did and walked in front of me each time to get their goods, and did not even acknowledge me. read more

My mother got her iPhone 13 battery replaced at the Citrus Heights Best Buy in January 2025. I felt comfortable recommending this option to her because they use Apple parts and her phone was not holding a charge. The store installed a new battery for her and, after multiple delays, returned her phone to her with a broken volume rocker. I spoke to the manager twice and we also spoke and brought it to Apple. If we had gotten the repair done at the Apple store they would have taken care of us and stood behind their rrpair. But the best buy store would not and they said they didn't do it. Apple said there's no way my mother could have damaged a volume rocker button by herself. I would NOT recommend ever getting an apple repair at Best buy for this reason they do not help if they damage your phone. $89 gone and a less than functional phone. read more

I bought a GE open box refrigerator from Best buy, looked it over saw the minimal damage. When the refrigerator arrived all the shelves were broken, glass everywhere inside. Went back and with my credit from the first refrigerator I paid for a brand new GE refrigerator. When the second one arrived, one of the doors was dented up. Customer service called and scheduled a THIRD delivery. The THIRD refrigerator arrived all seemed well. Three days later the refrigerator alerted me the water filter had a leak. When I opened the filter compartment it was full of water. Technicians came out and told me it was a defective refrigerator. Now I am waiting for my FOURTH refrigerator delivery!! Hopefully they get this one right. We are going on week 3 of can they deliver what I paid for!! I will never buy another appliance from Best Buy. read more

I had the best help today at this store . I just wish I had got the nice young man's name . I was in to buy car speakers and the help I received was Awsome ! AAA + STORE. Thanks so much read more

We bought two Apple watches online. The one that was to have a midnight black watchband showed up with a white band; the online instructions told us to go to our local Best Buy store. The manager there said he wouldn't do anything, because there was a third-party seller involved. So, despite it being a sale on a Best Buy web site, he couldn't even manage to replace the wrong watch band. That is as bureaucratic and unhelpful as it gets. read more

Yesterday, 4/17 a refrigerator was delivered on time and with competence. So far so good. I soon discovered one of the delivery men has stepped on a lawn sprinkler and broken it. I HAVE SPENT ABOUT 8 HOURS ON LINE, TEXTING AND IN STORE PERSON VISITS since then with no contact from anyone who can assist me or even tell me how to file a claim. I've been given ph# that are disconnected. Promises of return calls that are unfulfilled, put on hold then timed out and disconnected. Charlie McComish read more

Purchased a garage specific freezer/refrigerator Had a hard time finding a stand up refrigerator not the cheat style. So glad we got the stand up not chest. Ordered and within one hour ready for pick up The gentleman brought it to the SUV and even loaded it. Woot woot. read more

This place is great if you need to just get your things and go. Great variety of products, standard prices, insurance on goods that is acceptable. The main thing to worry about here is the service. I don't mean to say that anyone is mean; while once or twice I've seen staff get snippy I do not consider that to be common. Upselling is pushed very hard at this store, to the point where it can be uncomfortable at best and distressing at worst. I can only figure that some employees get commission pay; if you want something on the lower end they will try to direct you up. Understandable, they are a business and that is somewhat to be expected. It is just taken to a bit of an extreme here. The main positives here are the great variety, and that the staff has good knowledge. If you can be very specific in what you want and avoid caving on a pricier item, you can walk out of this store very happy. read more

Just realized that Best Buy has been charging me a $49.99 annual subscription fee for the last few years after I had purchased a dishwasher and refrigerator. Your sales people are liars. Shame on you Best Buy. read more

Store is way too pushy. Just trying to look around and they don't stop bothering you. When I did ask a question about the Samsung gaming hub one employee scoffed and said they don't see the $5,000 TVs doing it so the cheaper TVs won't either. They have one on display... Another employee I told four times I'm just looking wouldn't stop trying to pitch me. read more

ordered some speakers to get installed set up an appointment. 1month later they canceled. They didn't order the speakers??? Simple logistics and the can't handle it. I would not trust them to install a toaster. read more

Just dealt with one of the dumbest salesman. I went in to buy a camera lens and the worker is refusing to allow me to try the lens on my camera. The Hispanic guy with the goatie wanted me to buy it first before trying it. He basically wanted me to buy the clothes before trying them on. The store just lost a good amount of money. I'll just go to Roseville to spend my money. read more

Excellent service when I bought my recent TV. The two Geek Squad men were very nice and helpful. Delivery, setup, and old TV removal were great. read more

Everyone is on their phone, try Costco for more help, I had to leave in 10 mins due to no help.

We've stopped into this Best Buy a few times for odds and ends. We've had a few house projects we've been working on and along with that comes technology needs. The latest visit was to get some HDMI cords that were wall safe so that we could mount our TV. I didn't even know there were cords that were specifically safe for wall mounting. When we've stopped in the store has been clean and easy to navigate and the staff has been friendly. Usually when we hang out in a section long enough someone will come by to check on us. A lot of the time we'll do our research online and only come into the store when we want to see something in person or need something quickly. read more

Everything is cheaper at Costco... they use 3rd party installers who mess everything up for everything at Best Buy. No geek squad installers. Always trying to make you buy total tech which is a rip off read more

We had accumulated 4 older useless laptops and we knew that Geek Squad would remove the old hard drives and dispose of the hardware for us. What we did not realize is that they would also dispose of a lot of old audio equipment we had been holding on to as well....thus saving us a trip to the electronics dump! read more

Very enjoyable and successful visit to this Citrus Heights Best Buy. The store was well stocked and had very nice displays of new products in just about every department. Very attentive and informative sales personnel that directed me to what I was looking for which was a Quicken software product. Check-out was a quick and simple process. I will definitely be returning to this location for future electronic and software needs. read more

My entire shopping experience was great! Plenty of inventory in hand, store associates were available, knowledgeable and courteous!

Fantastic Staff, fantastic service....so friendly and welcoming and helpful in every possible way....i am very grateful 4 this Best-Buy Namaste So It Is read more

I had a great experience tonight with the wonderful employees at this location!! I had several employees ask if I needed assistance and two specific employees made my experience next level!! Willie one of the managers was a great help and answered questions to support in my gift card amount. He was very kind and I enjoyed our conversation. The employee Martin was AMAZING! He helped us with our purchase and was so patient as I was being indecisive on what to purchase, we also had fun conversation. These two employees made our night and made our shopping experience fun! I will definitely be back because of them! Thank you Martin and Willie!! read more

Came here yesterday to purchase an Xbox controller since mine is on its last leg. Saw a great deal, so I thought it was. It was clearly marked $24.99 for a wireless version which I preferred. Went to the counter to get rang up and was told it was $59.99 told the person that it was marked for a lowered price. This employee continued to make excuses like it was mid-placed, some customer put it there, the tags should've been updated and so on... the problem with his excuses is just that.. excuses. There were at least 15 controllers in one spot, so are you trying to tell me that a person went ahead and moved those controllers to the $24.99 isle? Did a customer do that? Some random person had a price gun and marked it down? Or did the sale end? And you forgot to put the right price back? I still could've bought the controller but this person was very rude and combative, maybe instead of making excuses, try to make solutions or apologize for the misunderstanding. Management should do a better job.... Managing read more

Best Buy - So here's the isle where the controllers were clearly marked $24.99 - Computers Near Me - Citrus Heights, California

I would give them negative stars if I could! Their service was beyond horrible, and their prices absurdly high!! After receiving insultingly bad sales service I waited in line for 10 minutes to try and make a purchase. The store had only one sales register open, and there was only one clerk in the front of the store. The clerk wasn't able to run her register because she was instead running a credit check and explaining the terms of a new credit card loan she was issuing to another customer. I eventually gave up waiting and left the store empty handed. I then went to Wal-Mart where I found a better quality product, payed half as much, only waited in line for 1 minute, and was served by courteous and smiling clerks. ALWAYS SHOP ELSEWHERE FIRST; Try WalMart, Costco, Amazon, anywhere but here, and you will be glad you did! read more

I went into Best Buy to purchase a complete desktop computer system. The salesman told me "everything was 15% off" and we started shopping. I had about $3500 worth of product at the counter he printed out my tag and handed it to me and it said the discount was only 10%. I asked him what was up with that and he went to get his manager. This sad excuse for a manager came over and said "that sale went off yesterday" and walked away. I didn't need that 5% discount but it was a matter of principle and I told him to cancel the order. He went back to the manager and she came back over and said "write it up and I'll take an additional 5% off. Why didn't she say that the first time? Her sloppy managerial skills were over-the-top and I told them to just cancel the whole order. The salesman asked me about a Best Buy credit card-I gave him information for that but after the deal fell through I told him to cancel that as well. Long story short... I got a hit on my credit that lowered it 60 points-yes 60 points and I didn't even have a credit card. I tried to get to the corporate office on the phone and the IT voice wouldn't let me through. This company is on the endangered species list and it's a species that I wouldn't mind seeing go away altogether. Buyer beware read more

Second time trying to come in to replace a iPhone battery. It's always something with the geek squad, just wasting my time and gas. Going to make the longer trip to Apple Roseville for this read more

Anthony helped us today and explained things to my mom in simple terms and he was wonderful. He helped me find a TV in the back which is very rare now a days. He price matched and was just very helpful all around. Even brought our tv to our car when I was gonna carry it myself! Great guy, awesome customer service. Give this man a raise! read more

Best Buy - Ring stick up pro cam - Computers Near Me - Citrus Heights, California

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Verified at least one employee running scams during check out. Employee was adding membership upgrades during the bill out process. They "discounted" the item by sliding the membership in there and then just say the normal total it would've been without the membership. read more

Horrible customer service meaning the walk pass you and don't look interest to help or speak. I recycled an old printer and thought I could use the $50 rebate today. The rebate is for certain clunky printers and they are expensive. Such a rip off! I spoke to the manager who was some young kid and I made him explain the printers. I stood in line 3 times and got three different answers regarding the printer and the rebate! I predict people will be buying online because regular customer service is gone! Wasted two hours of my off day! read more

Best Buy - Receipt for the fake recycle program - Computers Near Me - Citrus Heights, California

very friendly, but the most horrible customer service imaginable. had to visit geek squad 4 times before they figured out problem new item ordered 2/18, it is now 2/26, have been on phone over 1 hour 35 min, transferred multiple times, disconnected, given same verification info so many times, lost count, now on hold again 25:05 minutes and still no one can tell me what's going on with my ordered item. and that is with "my Best Buy total" plan update----after 29 minutes on hold, no item found, no order found, being transferred once again to someone else, post purchase, now being transferred to services team, AGAIN! have no clue when this will end or if I will ever receive my item. read more

On Thursday I stopped in and purchased the latest season of Game of Thrones since I missed the season finale and a Laser Lens Cleaner to clean my Blue-ray Player that has been skipping whenever my toddler wants to watch one of her shows. You put the disk into your Blue-ray, DVD or CD player, follow the woman's instructions, music plays as the little brushes clean and you're done in minutes! It's as simple as that! The staff were both friendly and helpful with finding everything I needed, the Blue-ray was on sale and my boyfriend and I were in and out pretty quickly! I would highly recommend this location and although it had been a hot minute since I had been to this store, I will definitely be returning again in the near future! Sign up for their rewards program to use your rewards towards discounts off your purchase, as well hear about the latest deals going on! read more

Best Buy - Amazing product! - Computers Near Me - Citrus Heights, California

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Steve did a flawless job installing a front and rear dash cam in my brand new Audi! I originally visited the Best Buy location near my home, but they were unable to figure it out due to it being a high-tech camera, so Steve was worth the drive as he's a pro and was up for the challenge! He was patient, kept me updated throughout the process, and made suggestions as to camera placement that I hadn't considered and I'm so glad I followed his advice as everything turned out perfect! Steve also answered all of my questions and I never felt rushed during the process, even though the process turned out to be more complex than anticipated. Highly recommended expert! read more

Recently bought a mint condition older car. Needed a new sound system but was apprehensive having installed by a big box retailer. Went to the store and some concerns were alleviated and set an install appt. Two installers reached out before hand and were very thorough with one of of them owning the same car I bought. They really went above and beyond and could not be happier. The attention to detail and customization far exceeded expectations. Would not hesitate using the installers at this location again and have already referred. I had touch screen, back up camera, front and rear speakers and a compact sub installed. A++ having them put in keyless entry/alarm in a couple weeks from now read more

Best Buy - Touch screen - Computers Near Me - Citrus Heights, California

2 stars becaude it's a good radio, but I feel I was the victim of a bait and switch. I bought a Sony radio and the installation kit for my Honda Pilot, because it said "Satellite Ready." No one at Best Buy said that it was "Satellite Ready", only if I also bought the Sirius XM satellite receiver which attaches to the back of the radio. That was *ANOTHER* $70 on top of the radio. Not only that, but while the radio came with "Free installation", I again had to pay another $40 *EXTRA* to have the satellite receiver attached to the back of the radio. Again, nobody told me that. I spent a lot more than I expected, on what I thought was a decently priced radio. A $99 radio, after taxes, installation kit, the extra receiver, and the additional installation labor fee, cost me almost $250. Not exactly a bargain. Then, I had to travel almost an hour to the best buy store in Auburn, because they didn't include installation of the satellite radio receiver in my original labor order, *AFTER* we had the discussion about the additional equipment. I showed up for my appointment at the Natomas store, and the guy said he didn't have the time do install the radio *AND* the receiver. Fortunately, somehow, they had a same day labor appointment in Auburn, because getting an appointment with these guys is next to impossible. Be careful what you buy from these guys, they won't give you all of the information. One other thing... The radio that I got from Best Buy was not complete. The box did not include the remote control that comes with the radio. Fortunately, I provided proof of purchase to Sony, and they sent me a remote. Stay away from these guys.....l read more

TERRIBLE. "Ready 1 hour pick up" is what they have on there. Went to go pick it up and it was never processed. Very bad customer service and incompetent workers. Does this thing have negative stars? read more