First, let me say that the customer service from the gentleman named Sal was wonderful. He was kind, polite, and professional throughout the interaction. Unfortunately, the cashier a skinny white guy with a goatee was extremely hostile, disrespectful, and rude. He became angry and even used a threatening tone while I was simply trying to explain that I had purchased a two-year warranty and wanted to exchange a defective product for one that actually worked. The product failed after only one use. I paid $299 for the pump and an additional $78.02 for the two-year warranty. When I brought it back, I was told I could not exchange it in-store and instead had to handle the warranty online. That was not what I was originally told when I purchased the warranty. At that point, I explained that I no longer wanted the product since it was defective and the process had become such a hassle. I was then told there would be a $60 restocking fee. Charging a restocking fee on a product that stopped working almost immediately despite purchasing a warranty specifically for situations like this makes no sense to me. While I was calmly questioning the policy, the cashier, who was not even directly involved in helping me, became rude, disrespectful, and confrontational. It felt completely unnecessary and unprofessional. I eventually told him to stay out of the conversation and let Sal handle the return. Sal completed the return professionally and remained polite the entire time, and I thanked him before leaving. However, because of the behavior and attitude I experienced from the cashier, I can confidently say I will never return to this location again. read more

Harbor Freight is amazing for its well stocked automotive, plumbing, tools, welding, power tools and more! What is outstanding is the knowledgeable, helpful and available staff identifiable in their navy blue shirts all throughout the aisles! read more

Harbor Freight Tools - Great savings when you're part of Inside Track! - Hardware Stores Near Me - Citrus Heights, California

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The best location I've ever been to! The staff was warm and friendly. Constantly asking if you needed help and assisting as then could. The store was clean and the selection was okay! Overall one of the best experiences I've had at a Harbor Freight ever! read more

Harbor Freight Tools - Hardware Stores Near Me - Citrus Heights, California

The worst service 20 % restocking fee And they very rude stay away is not worth the discounts cheap stuff are cheap stuff and they try to sell insurance all time what a scam read more

This store has the best customer service. If I can't find something, they spend time checking as much as they can. One time I was looking for the magnetic tool mat, and they said they knew they had them but weren't where they were supposed to be. One guy walked up and down the aisles and found them hidden. read more

Young girl, long dark hair. Terrible customer service. Rude and slopping down ramen soup while running the register. Apparently she had not finished her lunch from returning from the back. It was absolutely gross! She was not much help to the other cashier who was working their butt off! read more

The manager was very friendly and I could tell that he was trying very hard to deliver excellent customer service - and he did! He helped me set up a free account and explained its benefits, and was swift at his job. I do appreciate this! read more

I went shopping for a special man gift and I was welcomed by an employee. He helped me find the perfect gift. He was so informative and had great suggestions. The cashier was pleasant and very kind. I can see why my husband enjoys shopping here. read more

This location stands out across decades of Harbor Freight experiences - enough to warrant this review. Across the past few months, every interaction at this store has stood out as exceptional customer service and product knowledge. The folks at this store whose care has stood out enough to make note of their names (e.g. Joseph, Carine, Alex, Andrew, Valinda) should be sincerely commended for extending this level of effort. Recruiting, hiring, training, and retaining folks of this caliber doesn't happen on accident, I hope the regional and corporate teams for Harbor take note, this store is doing it right. It's not 'oh, I don't know, if we had that it might be down on 4 or 5... can I get your zip code.. want to sign up...have a good day' at the Citrus Heights store. Totally the opposite. Thanks guys. read more

Came in early Sunday morning to buy a tree saw and was told there was a 25% off coupon online. The gentleman who helped me had to manually enter the code several times but he got it done. Very happy with the product selection and service here. read more

Yesterday was the first time we ever had a cashier who was rude at this store. The young woman cashier was very unfriendly, unwelcoming, and even gave us dirty looks while we were at her register. We have never come across this at Harbor Freight before. We will continue shopping at Harbor Freight, but we will most likely choose a different store. read more

Really good customer service at this location from all employees. We had to do a return and the employee JuJu was super nice about it and provided above and beyond excellent customer service. read more

There were 3 guys working the checkouts. I had to wait 15 to 20 minutes before I could check out. the clerk was rude and condescending.

Waited for 20 minutes before the line moved. Multiple staff moved around the store doing various tasks while only one check stand was open. Unacceptable customer service. read more

Harbor Freight Tools - Huge lines - Hardware Stores Near Me - Citrus Heights, California

Tarps, duct tape, rope, a heat gun... no I'm not planning an illegal act, I just happen to purchase my necessary homeowner odds and ends here because I like to save money. Harbor Freight is awesome for the basic things you need. Misplaced those pliers? Go here, the prices on basic tools are fractional compared to Lowes or Home Depot. If you are a camping fanatic like me this place is essential. Service is always efficient and friendly. I must have the greatest luck with timing when I come in here, as I am in and out in less than 15 minutes from start to finish every single time and never have a problem getting assistance when I need it. Make sure you check the sales flier at the front so you can get the weekly deals and free giveaways. Because you can never have enough mini flashlights, right? read more

Harbor Freight Tools - Value packs of tools - Hardware Stores Near Me - Citrus Heights, California

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Beautiful, amazing place everything's in order staff is so courteous and helpful. Jesse recommend this place specially, for all your plumbing needs. read more

Clean, well organized, good selection, and good prices. They want more for this review but that's what I wanted to say.

Screw driver decided to fall apart, handle has these grooves for grip, starts to fall off like flakes in homeless dude that hasn't showered since Birth of Christ read more

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Bought many icon tools, broke a couple but now they have NOTHING I broke in stock. Frustrating the store can't keep the shelves stocked.

I have been going to harbor freight for a few years. This is a new location and the staff is super friendly and knowledgeable. This location is brand new and larger than the others. Very clean and well organized. Make sure to sign up for their coupon service as you can save hundreds of dollars, as I did replacing tools that were stolen from my garage. All Pittsburgh tools come with a lifetime warranty. They also carry tool boxes, power tools, air tools, welders, hand tools, all sorts of automotive repair equipment and a whole lot of other items that you use daily in your home or garage. BUT make sure to use the coupons because they do save you money. Today I picked up a rolling pneumatic chair, electronic noise reduction ear phones, safety glasses and a ammo box for under $40 with the coupons. read more

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The supervisor named "Liza" is completely disrespectful and treats guests like crap. she made me feel like i was stupid and took out her frustration on me when she seemed like she didn't even know how to do her own freaking job! i'm planning on getting HR involved because i feel so disrespected. I've worked retail jobs and as a store manager. She deserves to get fired read more

Prefer coming here instead of Home Depot or Lowe's cause I like supporting smaller businesses. But how come every time I've been in here last couple months I hear the same employee (loudly) complaining about wearing a mask. Like is that all you talk about? Seriously dude you sound like a child, my toddler doesn't even whine as much as you. Super offputting to clientele and super unprofessional too. We're all going through it, some of us with more grace than others apparently. My sister does track-and-field in a mask and would laugh at you for literally saying you're suffocating just stocking shelves dawg haha read more

Love shopping at HFT even just looking around. There is a manager here named David who is the best manager I've run across any place in my 70+ years. He should be a trainer of managers and of how to treat customers. His warmth and knowledge is projected thought the store while he's on duty. read more

It seems that even with the best of intentions, situations can easily "go south." So, a true test of "customer service" isn't when everything and everybody is all smiles--it's when the inevitable undesirable experience is staring us in the face. I had a mishap with a HF tool. I'm not exactly sure what happened, but it was probably somehow my fault. But the tool was no longer safe to use. So, I gathered up all the pieces and sought the assistance of the manager at Harbor Freight. He listened to my story, asked a few pertinent questions, and arranged a way to accommodate replacement of my damaged tool. Needless to say, I'm a happy HFTool camper! read more

Worst customer service here, had a simple return, had to wait outside for 30 minutes ( do to corona virus) then had to wait another 45 minutes in line, they have only 2 register open and 2 kids working on it, manager just giving orders, I wondering why they don't have return register, why I have to waste 1.5 of my pressure time here, need some customer service in these stores read more

Harbor Freight Tools - Long lines in this store, need to hire more people and open few more registers, - Hardware Stores Near Me - Citrus Heights, California

Tonya was very pleasant when we walked in to greet us. She helped me locate the item that I wanted. She gave us great discount to make the extended warranty extremely low. read more

I purchased a tool box on 1/12/21 in store. At the time it was ordered I was told it would be 1 to 2 weeks to get it. I never received a call, so after 2 weeks, I called the store and was told I should have been told 3 weeks and they should have it by 1/30/21 and I would get a call. I never got a call, so I called today 2/2/21. The guy I spoke to didnt seem like he wanted to help, he was more concerned about how busy they were and short staffed as there were "only 2 people working" He told me it "might" be there, but he couldnt go check and told me to call back between 8am and 9am tomorrow and talk to someone else. I said I would prefer not to call back and he should have someone call me. He became argumentative at that point and voices were raised and the call disconnected. I'm livid! Im out almost 400 dollars with no information, no product & zero customer service. read more

Got sent on a wild goose chase for a trailer they never had. I called in - asked them to double check because I'm not close to that particular location. He said they have 3 in stock and when I show up I get told sorry they were looking at the wrong item, when I kept asking if they can pull it aside upfront so I know there's one waiting, he said it's no problem they never get sold anyway so it will be here when I get there. So frustrating. Wasted over 2 hours of my day for nothing. read more

You guys, going to Harbor Freight for affordable, quality hardware is a no-brainer. I can't say enough about how they've made life easier. So many reasons. Open late (at least 8pm). Huge selection of quality tools, including automotive stuff. Bright, clean store. Restrooms. Knowledgeable, friendly staff. No attitude or job hater. Coupons out the Ying Yang (in mailers, in store, and email if you sign up). INCREDIBLE return policy. Never have I seen one this generous! You can return something within 90 days as long as you have the receipt, and it doesn't have to be in its original packaging!!! I'm going to repeat this Yelp adoration with all HF's I've been to. Only thing I don't like is that there's no stores in San Francisco or the Peninsula! But there's lack of a lot of practical stores on Peninsula which is another story. If you're in Sacramento, East Bay, or San Jose though, you're good to go! There's one in San Rafael too. read more

Friendly employees and fast cashiers. This is where you come if you are in a pinch and need something super fast and dirt cheap

Over the years, I've accumulated a pretty good inventory of everyday tools. Nice ones, good quality. There are times when I just need to pick up some random tool that does not need to be of the highest quality - either for a single one time use job and/or OK to lend out and never get back. Or maybe bungee cords, straps, tie downs, tarps, towing gear etc. I recently bought some stainless steel stock pots here for making a batch of beer. Harbor Freight is great for that kind of thing. I'd not stock my entire tool arsenal with tool from here but I do have a collection of random, not so often used tools that did their job and at a very reasonable price. A few of the reviews here mention the long lines. Yep, that's what happens when there's a lot of people in a store. On this days shopping spree, 3 registers were open and staffed and there were at maybe 3 people deep each line - a 4th register was opened. What I did notice and find much more important is that each clerk was working diligently to serve each customer quickly and accurately (maybe a little robotic, but I get it). Not much more can be done. I'd say it's more about the customers that aren't prepared to check out that slow things down. Be prepared to pay .. don't act surprised when it's time to whip out cash or card and please don't write a check. read more

This place is always super busy, but now i know why. The Manager David is the MAN!!!!....hes very helpful and knowledgable, goes above and beyond in customer service to make you feel very welcome and want to go back...this location is my ONLY location ik willing to go to. read more

I'm so happy they opened up this store closer to me. I enjoy going in there and looking for stuff to put in my toolbox. Even if I don't know what it's called, I'm sure I'll use it at some point. I've already been in there a couple of times. I find their prices to be excellent for most things that are a bit more anywhere else. read more

This place is much better staffed than the one I frequent here in Vallejo, staff was equally as friendly and because there were more people available I was able to get more of of the items I was looking for! read more

Store is always clean and fully stocked. Cashiers take way too long per transaction and there is only one on duty. Then, if you say so etching, they one out if the office to finally open another register. read more

All the years I've shopped at this place, I've received pretty good customer service. That's why I can't understand how the management of this location continues to allow a single employee's bad attitude and offensive customer service to continue,..but they do. The past three time's in this location there has been an overbearing, power hungry, outright rude female working the register area. From my observations she seems bothered by the simple presence of customers.. I've stood in line and watched her as she instantly gets an attitude when a customer asks her for assistance. It's as if it's not her role to show someone where something is located in the store. And man does she love to play line police. I watched her scold a couple for walking to an open line before she signaled them to go.. it was embarrassing for the couple. I felt bad for them. Anyway, I decided to write a review after my latest visit (Oct 25, 2018) and interaction with her. I'm not even going to bother with the details, just know her lack of customer service was glaring as usual. What is important is that this time ,like the first time I encountered her, there were strangers in line were discussing her rude behavior. Most offensive to me was the fact that multiple people recognized her behavior, on multiple visits, and she still acts the same each time... and it shows me it's not just me. It's pretty bad when her bad attitude is the topic of discussion amiss strangers in line. smh. It's been brought to managements attention, because it's definitely a management issue. Good luck with that, I'm goin to the Roseville location from now on. read more

New location! What a great store! Has all of the tools and toys your man will love. From automotive supplies, to plumbing to weekend warrior, Harbor Freight Tools has it all! This location is a breeze to get in and out of and the staff is super friendly. The store is clean, bright and well laid out, so I had no problem finding what I needed. An excellent addition to this side of town! read more

Ok, I am biased (and old) - I have been a customer of Harbor Freight tools for over 40 years now but this store is one of the best. The store manager (Chris) is very knowledgeable and goes out of his way to be friendly to and help customers. There is another guy named Dave who is probably an assistant manager and is always helpful and seems to handle problems with ease. He goes out of his way to say hi to me when I come in and even remembers my name. I like that! The clerk that cashed us out was named Lacey and she is not only cute but extremely knowledgeable about the tools too. Customers seem to love her - women too (she doesn't make them feel awkward.) Although they do have some auto tools like YELP says, they have tons of everything - woodworking tools, construction tools, electrical tools and welding equipment, plumbing tools, carpentry tools, and generators too! Check this store out! We have been to them all but this store and the Elk Grove stores are our favorites. read more

It's the 21st century. You'd think they'd treat women a little nicer since we are also homeowners and do it yourselfers. However, everytime I come in here it feels like I'm imposing. Or if I ask a question, it's a huge deal. Hey guys it's a place of business. A little awareness goes a long way with customer service. read more

I've been going to this store for a long time and never had a problem with customer service, accept today. Waiting for this black female cashier who talk and talk over the phone. instead of taking care of her customer. I got a little upset for waiting that long, after I payed still waiting for her to bag my stuff. She said go a head take your stuff, I said DON'T YOU WANT TO BAG THAT. She hesitate and said huh. and told me DON'T COME BACK. WHAT A FUCKING RUDE. read more