Great Customer Service! I visited Lowe's in Citrus Heights on October, 14, 2026. I was looking for plastic outdoor chairs, so stopped by the front desk to ask where I would find them. A young woman explained where they were located, and I headed outside to the front of the store. I only saw wooden chairs, and asked another Lowe's worker, Ann, where the plastic chairs were. She pointed right behind me! HA! Once I selected the 2 I wanted, she offered to carry them to my car. Her friendliness and caring earned an A+ from me. After putting them in the car, she walked me inside the store to the area for self checkout so I could pay for them. She introduced me to another worker, "Bella", and asked her to take good care of me. Bella did! What a wonderful experience with such a great team. Thank you All. Patricia Martin read more

Had items "IN HAND" could not pay cash. Punched in Veteran phone number 'then they wanted driver lic. number. Did not work, they have my "phone number" BUT no they want 2-3 more scans. Person at check out just checks boxes and cannot assist. No register with live person??? Left the store and even have a Lowe's card....will not waste my LIFE TIME at this poorly run business. read more

The service isn't the worst, but it's definitely not good. My boyfriend come in here every once in a while for ONE thing and that's butane. Which of course is locked but every single time, I wish I was being dramatic, we're standing around waiting for the cage to be opened for at Least 10-20 minutes each time. There's apparently only 1 person on duty every time that has the key to unlock it which makes zero sense and needs to be fixed if it's actually the case because the employees are running around trying to find said person passing by every couple times saying "he's coming, hopefully". Today we had enough and are just going somewhere else. Over it. read more

SHAWN IN THE PAINT DEPARTMENT IS AMAZING. He took the time to show our toddler how the paint mixing machine worked and made a fun experience out of an otherwise mundane trip. In a world where personal connection and customer service is fleeting, I hope he knows how rare and special he is. Thank you for our 3 pink paints, Shawn! read more

Stupid Yelp won't show my the review I'm updating. If you've ever gone from store to store looking for a product, you know how much of a hassle that is to do. It is much better to call a few places until you find one that has what you need right now. I called Lowe's on a Tuesday at 11:00, not a holiday, and it rang for 10 minutes without answer. Colossal waste of time. I'll go elsewhere. Oh, and don't use a credit or debit card here unless the machine accepts your tap to pay or NFS (if they offer NFS). My credit card data was stolen here from the self-checkout earlier in 2025. read more

When calling the store you have to speak to AI before getting a real person thats if someone actually answers the phone. It's a miracle they pick then they transfer you in hopes you're going to speak to someone but they never answer it just keeps ringing. I waited 8 min and still no one picked up so I hung up. I can see why every Lowe's has such a low rating on yelp. Your basic CS sucks. read more

We stopped in here for a few items for our garden. We were able to find them pretty easily, including a large stake to support our cactus that keeps falling over. We spent time in the garden section and looking at tools and things were well organized and easy to find. We checked out at the self check out area and were in and out quickly with everything we needed. The parking lot was crowded, but we easily grabbed a spot a short walk from the exit. This location definitely comes through whenever we stop in, and has been pretty reliable. read more

The store was closing, had a couple minutes left before they closed the self checkout. I asked politely if they could wait a couple minutes for me to grab one tool I needed for that night. The workers are not friendly and definitely not helpful at all. They have 1 guy that works there during the night that is super nice and helpful. If it wasn't for him I wouldn't have been able to get the tool I needed. The other lady's or "girls" was rude and didn't wanna help me at all. One was trying to run me out. Definitely will not be shopping at this Lowe's ever again!! If I could leave one tenth of one star, I would. But sadly they get a full star read more

I came into this Lowe's with my roommates to try to figure out a solution for our yard work, not even convinced we would figure anything out. We were greeted by Zachery in the garden section and he offered his help to us, which was so informative! He gave us the perfect knowledge for us to decide what was the right fit for us, and I really appreciated how he helped us consider budget, quality, charger compatibility, future plans, and more. read more

I want to appreciate for a great work and best customer service I ever had, to RONNIE/ sales specialist at Greenback / Sunrise Lowe's . A Young man , very patient and helpful to customers. Thank You Ronnie , wish You the best carrier future !!!! read more

I went to Lowe's last week for wood stain and to have a key made. The service was 5 star. Provi in paint and Lucas who made my key were amazing. They were knowledgeable and kind. Highly recommend! read more

I've done a lot of small projects over the years, gardening, luxury vinyl planks, engineered wood planks, paint ect. They've always been pretty good. Sometimes on weekends the garden has a long line but they usually get someone to help in a few minutes. Returned a few small things over the years. Service was fine. read more

I want to like Lowe's. I feel like I try really hard to like Lowe's. When I need something from a hardware store, I almost always check Lowe's first. Yesterday, I was looking for some shelf pegs. Since I am often bad at describing details when put on the spot, I came prepared with a close-up picture of the pegs in question. First, I searched around the store, hoping to be able to find the item without help. After over thirty minutes of searching on my own, I finally decided to ask for help. I walked up to the customer service area, but the cashiers were all busy, and had long lines. I watched another woman stop a sales associate for help. He seemed to take his time explaining things to her, so I decided to ask him for help as well. He said, "They're on aisle 29." I told him that I had already looked there, but would look again. I looked again. I went back up to the customer service desk and explained that I was having trouble finding an item. The girl picked up her radio and said, "Sean, do you copy?" She asked him to come help me. The same voice which had already sent me to aisle 29 replied, "You know they're on aisle 29, right?" I felt that he said it in a very condescending tone, as if I were dumb for not finding this product (which they turned out not to carry at all) where he erroneously thought it should be. He declined to come help, so the girl walked me there herself. We didn't find the shelf pegs on aisle 29. We went to a different help counter, where she asked another associate if he knew where they would be. Judging by the way she asked him, it seemed like he was probably one of the most experienced associates in the store. He informed me that they had stopped carrying those specific shelf pegs in the store years ago. He referred me to Ace, saying he hated to refer me somewhere else, but was pretty sure I would find them there. (I did.) In my opinion, this was actually better customer service than just telling me to go look on aisle 29. I was grateful to finally know where I could go to pick up the item I was looking for. I'm sure I will continue to shop at Lowe's in the future because they have good prices on a lot of good products, but their customer service is very hit or miss. read more

Rupal, the short heavy set assistant store manager, was mean unhelpful and profiled me and my family. She followed me around the store, and when I asked her for help she scoffed then sold me the wrong part for my repair. Terrible experience thanks to Rupal read more

Haters gonna hate but this is. The. Best. Lowes. Ever. You know you're old when you get excited about the price of boxes the Lowe's in west Sacramento only seems to carry banker boxes, and it rings up to $30 ish just for 3 boxes!! I got 4 large (simple... god I hate banker boxes... ) for literally half the price! It's a well set up store, friendly staff, perfect Lowe's to go to if you're moving and need a lot of boxes and don't want to spend a ton on boxes... comparable to Wally World's prices. This Lowe's has everything you need, friendly staff, reasonable prices. 10/10 read more

Lowe's Home Improvement - Hardware Stores Near Me - Citrus Heights, California

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Last year, I provided a scathing review of the woefully poor service, and Lowe's has scrubbed it from the review section, revealing censorship of honest feedback. Beware. As an elderly, disabled woman, I had to drive numerous times to Lowe's due to extremely poor management. No one was calling me back even after leaving message after message. I will never return to Lowe's as this store caused me mental and physical pain due to mistakes and to my disability. Lowe's should provide exemplary service as well as to prospective customers, and it does not. Please avoid this poor excuse of a big box store. read more

New management has made a difference at the Citrus Heights Store! The store is cleaner, and the selection and pricing are excellent! Finally, I can go in there and look, Shop, and find exactly what I'm looking for for the most part. Also, the customer service seems to be coming back to your store, it's nice to see the change happening . There's more employees on the floor when we need to ask questions or get help finding what we need., which is truly why I've come back to your store! read more

These guys do not pick up the phone because they are not hiring enough staff and prioritizing profits. I literally let the phone ring for 30 minutes. I eventually hear someone pick up the phone and hang it up because they are annoyed that it is ringing. Unbelievably bad service. read more

Pro service two hours ago with Tim has non common sense ! Sucks ! Well I bought a storm screen door without knob. NO PARTS of Larson Platinum ! read more

literally the worst experience I've had at a store. I am building garden beds and ordered 10 16ft 2x6s and a few other small things to be delivered. i decided to go with Lowe's because they said I could have it here by the next day Between 2-6. So from 1 o'clock on I waited for them to deliver because someone has to be here to sign. by 6pm I'm tracking the truck and it hasn't moved. It says "you're the next stop". By 9pm I assume they're not coming. (they didn't text me to update me at all) The next day I spoke to someone online, they said it'll be delivered that day. So I call a few hours later to see when they're coming, then they tell me it can't be delivered until the next day. i ask if there's anyway to have it delivered today, she says no and gives me a 12 hour window for the next Day. What an absolute joke. I Will literally never give them my business again. read more

Patrick was literally a angel, he saw me struggling with my sleepy 3 year old in self check out and stopped what he was doing to come and help me ring up my items so I could handle my son. People like him are what makes me return to a business ! Thank you SO much Patrick that meant more than you'll ever know! read more

I'm posting this yelp for my husband, we both have a pro Lowe's business card. We have gone to Lowe's for many years .They recently changed their refund policy. in most cases, they will not accept anything back without a receipt. My husband had to learn this the hard way, and now he's making certain to save all of his receipts. He recently went to return some items that he bought too many of when the return person tried to scan the items for a return, they did not scan. When my husband bought them, he went to self check out and they scanned perfectly fine. The return person would not even look at the receipt or pull up his pro Lowe's card to double check that the items were on there. She just scanned them and said nope these are not ours repeatedly. my husband went and got another receipt out of the car that had two of the same items on it after a lengthy altercation with the return person. She finally agreed to return two of them since he showed her they were on the receipt. He asked for a manager to try to get the other items returned, a manager came and scanned the items and she said these are not ours. My husband then went to the item in the store and brought the whole box to the manager who tried to scan them, and they did not scan. She finally agreed to let him return the rest of the items. He was very upset, especially with the way the return person handled the whole situation. She was very rude and very dismissive. It's the principle of the matter, the return person should have been way more accommodating, even if the item was only worth $.84. He's refusing to go to Lowe's anymore and we will be advising both of our sons who also have cards not to go there and to anyone else not to go there......it's not worth the trouble. We will be cutting up our Lowe's cards and canceling our accounts. This was a very unsatisfactory shopping experience. read more

Efficiency friendliness product availability atmosphere business like Plants a little costly read more

took down the only record i ad of lawn mower. now can't exchange terrible. use d to have 80w self propel. they gave me 40w self propel bu th self propel does not work read more

Came here to get some shelving, brackets, and other hardware. We are doing little projects - new office and converting a closet to a pantry. The store is quite clean and has pretty much everything you can think of for home improvement. Also toward the back they have a pretty large selection of marked down appliances and then in the very back there is a large clearance section, be prepared to dig because there's just so much back there.I wish I could give more stars but we had to wait so long for someone to help us get our lumber cut. After about 15 minutes they did call over the PA for someone to help us. The person didn't come but Myles saved the day. So friendly and professional. We had a nice chat about the day and the projects we were doing. He shared with my wife and I that he and his wife have a baby on the way - so personable and kind. After he confirmed the measurements he cut everything super quick and asked if we needed anything else. Myles thanked us for coming in and rushed of to save the day somewhere else. Lowe's please take care of Myles since he takes care of your customers. read more

Lowe's Home Improvement - Wood cutting area. - Hardware Stores Near Me - Citrus Heights, California

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Amazing service from the sweet lady Deanna at the self checkout. She was super helpful and pleasant to talk to. read more

Very friendly and helpful customer service. We went in the evening to get the rest of the stair risers, glue etc. it's our spring project at my house- the stairs and bedroom abs bathroom floors. Juan and I working on our DIY. Excited. Thanks to Lowe's we found what we need for our project, and more. Go here for all your DIY. read more

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Avoid Lowe's Until They Address Their Credit Card Practices If you have the option, I strongly recommend avoiding this Lowe's location--and honestly, any Lowe's store--until they resolve the unethical practices surrounding the credit card they're aggressively pushing on customers. You're far better off shopping at Home Depot, Ace Hardware, or any other home improvement store. Here's the issue: employees are encouraged to promote a store-branded credit card by offering an enticing discount at checkout. What they don't clearly disclose are the serious financial strings attached. These include a high-interest rate, recurring monthly fees, and a hard inquiry on your credit report that can negatively impact your score. Additionally, payments can only be made by creating an online account and linking a bank account. If you don't complete that setup--which isn't properly explained--you could be hit with 30% interest on unpaid balances. My biggest concern is that this system seems designed to exploit customers who may not fully understand what they're signing up for. My elderly father, who is hard of hearing and not fluent in English, was talked into opening one of these accounts without being informed of the full terms. While the employees were polite, it's clear they were following management directives to meet credit card sign-up goals--regardless of the customer's ability to fully consent. I don't fault the employees personally. I fault Lowe's corporate and local management for creating a system that prioritizes profits over ethics and customer well-being. Until that changes, I'll be taking my business elsewhere--and I suggest you do the same. read more

Derrick K was very polite, timely, and helpful with my curbside pickup order. I arrived at the pickup location and he came out within 5 minutes and placed my items in my vehicle with care. read more

Now, I remember why I learned to hate coming here, there's no one to talk/ask to. I've been walking for last 3 min to look for for someone. Even a vendor is helping me to look for someone. There's is no one I went as far where customer service but a single worker. When I finally talked to somebody, a cashier who knows nothing she called the supervisor (in garden dept) I waited, when she finally came and I show my phone what I want, she look for 30 seconds on the shelves she said" oh here's a small one why don't you get it instead. I just shook my head turn around and left. Great customer service (being sarcastic). Lowes used to be an excellent store but it went down to history of no excellent story. read more

I love this location because it is close to my home. Today I picked up chlorine and acid for my pool. The store was very organized and the people were very helpful. My cashier was nice, funny and seemed to loved his job. I should of got his name and give him a shout out. Today there were no lines and the garden area was getting a good soaking and the plants looked happy. All in all my experience was great :) Parking was no problem, but it is a Thursday. read more

Lowe's Home Improvement - Hardware Stores Near Me - Citrus Heights, California

I bought a new washer n dryer n the dryer had a defect. I tried to call no answer n they kept passing me around like a ping pong ball n my order was not on my online account ugh now I'll have to go in person cuz they are so understaffed n don't like dealing with the bots. Terrible read more

Every time my hubby and I came to this location, we've always received genuine customer service from the cashier peeps. Today we walked in to make a copy of key. We thought they used to make copies of keys somewhere in the hardware department, but they no longer do that. Instead there's a lime green kiosk machine near the front registers where you can conveniently make copies of your own keys, yourself! Peep my picture! The process is super easy; all you need to do is follow the prompts and after paying $5 + tax ($5.41) your copied key is made! I would highly recommend this to anyone needing to make a copy of a key! read more

Lowe's Home Improvement - Hardware Stores Near Me - Citrus Heights, California

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I was shopping for a security Screen door today at the Folsom Cá. Location and found the door I wanted at a clearance price unfortunately the door was damaged and the store employee told me that the Citrus Heights location had two in stock. I proceeded and traveled 6.2 miles away to be told that the door was not in clearance at that location. I asked to speak to a ASM and her response was SORRY but we do not Price match other Lowe's prices but if it was HomeDepot or any other Building supply company we would.????? I was I'll advised by Folsom and shame on Citrus Heights for not taking care of the customer. read more

Lowe's Home Improvement - This is a picture of the item that the Folsom clerk gave me to show to the Citrus Heights location. - Hardware Stores Near Me - Citrus Heights, California

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I am basing this review on Paul ( manager in Appliances) at Citrus Heights store . He was able to assist me with a delivery that was delayed when I was in the middle of a Kitchen Remodel. I very much appreciate him, he took much stress away from me while assisting me with ensuring my new appliances were on a delivery truck to be delivered after numerous attempts at the delivery date being changed by someone with in the Lowe's distribution centers. Again, Paul is awesome and I hope he knows how much he was appreciate!! read more

Fine place to go get small stuff, screws, bolts, some plants. Not the place to go for large appliances. They totally screwed me with a refrigerator I purchased. They tell you your items will be delivered on a certain day from this time to this time, and items won't show up. They did this to me and to a friend and they just tell us that the item didn't make it on to the truck and they don't bother to call you to let you know so you don't waste half of your day. When the refrigerator was finally delivered 2 weeks later, it arrived with major damage (after getting the runaround for two weeks!) I spoke to a manager by the name of George, he could care less about anything. Didn't even bother to say sorry once. Feel like the employees cared much more than he did. Do yourself a favor and go to Home Depot or Best Buy for any large purchases. read more

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Mike in Electrical is one of the most knowledgeable and helpful employees I have ever encountered. While he works in Electrical, he knows the store well and will happily help you with any questions you may have or products you may need that are in other sections of the store. The man takes ownership over his job and is the main reason I shop at Lowes. read more

Frustrating. It's unprofessional to never answer the phone - people need to get in contact with your associates and if you're anything like me who has to drive half an hour out of my way to pick up my order at this location, then it's extremely inconvenient to not be able to speak to a living being regarding my pickup. Do better. read more

The service is absolutely the worst. No one has any idea of what's in the store Home Depot is a much better value on the majority of materials. In some areas, the selection is very poor. read more

Mike Puthuff in the Plumbing area is one of the most knowledgeable people at Lowe's I've ever met in my 40 years of contracting. He is my go to when I need anything from garden to lumber. read more