Building new home, needed five fans (indoor & outdoor). Called in advance made an appointment, when we entered the door Chris was waiting. He offered great advice, shared options, provided pricing. Excellent service!!! Thank you Chris for your assistance. read more

Drove an hour and a half to see the items in the store- store manager was on his computer-didn't acknowledge the customer. They just seemed like they didn't want the business. A bit disappointing as our first experience a few years ago was good. read more

My wife and I recently bought a ceiling fan from Lamps Plus. If you like experienced and knowledgeable staff then you won't be disappointed. We knew what we wanted and were presented with a fan selection to choose from. The salesperson helped us because we were listened to as we left the store with a beautiful fan that we are now enjoying in our living room. Next we ordered a lamp shade from the Lamp Plus online store. After it arrived we were happy with the shade but disappointed that we could not install it on the spindle rod of our floor lamp.Amazingly the store was helpful in getting our finial off the lamp shade spindle for us! I happily left the store knowing that we could now enjoy the use of our newly bought lampshade thanks to the helpful staff. read more

Lamps Plus - Ceiling Fan - Home Decor Near Me - Fair Oaks, California

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Lori Will - In Home Specialist was able to find the right shade of gold and height of sconces for our bath remodel. I had tried many other vendors and after lots of returns- I found Lori. She has excellent taste and researched options until she found just what we wanted. If you need help with lighting save yourself self the headache and call her at 916-890-4716- You will be so glad you did! read more

Lamps Plus - Perfect sconces - Home Decor Near Me - Fair Oaks, California

I wanted a specific lamp style and color that I was having trouble finding at my usual shopping venues online. I decided to search out other stores, and Lamps Plus came up. I'd forgotten they had a store not far from me. I'm checking out their options online, I found what I wanted. I went to the store and also saw a mirror that matched what I'd been looking for. Bonus. Both products were reasonably priced, as well. Puneet was very helpful and efficient in getting the mirror prepared and carried out to my car. The laminated to be ordered, which she did. It arrived three days later and was as expected. I'm very happy with the products and service at Lamps Plus, and will remember them for the future. read more

Lamps Plus - Mirror on fireplace mantle. Floor lamp on left side of window. - Home Decor Near Me - Fair Oaks, California

I bought a bathroom fixture online because the showroom has limited items. Got it and it seems cheap, and for $275 you can't even replace the bulbs! Did a return and they charge for shipping back...WOW. How do they stay in business, get with it. Thanks for help, they deleted the charge as a one time courtesy. read more

I needed a chandelier and I have been looking for a long time to find the one that I really liked and one day I saw this one and fell in love. The team was really nice and the store was packed with different styles and price points. Plenty of parking and welcoming staff. read more

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Our master bath is still under construction here. The Monroe lights and the Cinnabar Rd Leyton 24" x 36" frameless wall mirrors are spectacular. LORI WILL, certified Pro Sales Agent & Interior Design Consultant understood what we wanted. Value-wise, it's reasonable. I appreciate Lori's friendliness, professionalism, trust & no- pressure approach. Seek her out. Her design expertise is spot on. Mia Winter read more

Lamps Plus - We have a large master bathroom. The photo only shows one side. The combo is beautiful. - Home Decor Near Me - Fair Oaks, California

My husband and I ordered sconces from Salesman, Bob. We were told they would be shipped out in a couple days from southern ca and would arrive a couple days after that. After almost 2 weeks later we still had not received our order. I called the store and the lady was not very kind and told me that nothing could be done from now until 11am tomorrow when Bob came in the next day. I called the next day after 11am. The lady who I spoke with could not find our order. I ended up speaking with Bob. Come to find out, Bob NEVER even placed the order! He said sorry and that was pretty much it. We will NOT be returning to this store!!!! read more

They have very nice things but unfortunately their customer service isn't great. Bought a chair and salesman gave delivery date, nobody showed up or called to let us know it was delayed till following day. Salesman also didn't give a heads up that box would be left outside and was a "team lift" due to being very heavy. My 73 year old husband couldn't get it and had to wait for help from neighbors. Disappointed in customer service. Once they had the money they didn't seem to care. Don't feel like spending more money there. read more

Lori at Lamps Plus is my go-to for lighting & design expertise! Her customer service is top notch and I plan to use her for additional lighting needs. read more

We have been working with Lori Will for many, many years. She has great taste. She knows her stock so well and has a great understanding of design. Her suggestions have never failed us. We always go to her for our design needs not just for lighting but for furniture too. She is a bright star. read more

Allison was amazing! I love this location.They really go out of their way to assist their customers in whatever way possible. ~Chris read more

Lori Will has been an absolute answer to our design challenges in sorting ourselves out in finishing our home. She effortlessly pulled together our thoughts and with her expertise knew exactly what we needed and gave us options that made sense to our budget and vision. She brought back the fun to what had turned into just another of the hundreds decisions we've had to make in updating our home. She has such a welcomed professional and personable attitude and personality. I can't express enough our gratitude for Lori as well as the finishing touches she has brought to our home. Overall Lori Will is spot on with the selections she presents along with her great approachable and fun personality with a big dash of patience. She really does want you to love your purchase and love them in your home. It's like shopping with a girlfriend. I have been a long time Lamps Plus customer but Lori is why I will always return. read more

The service was excellent. I had an issue with one of my chandeliers due to poor handling by the transporter, but the company promptly sent a replacement along with an electrician to install it. This saved me from having to pay the contractor twice. I consider this very professional customer care. read more

Lori Will, our fabulous design consultant at Lamps Plus has been absolutely wonderful! We're in the process of the a whole house remodel and she's been my saving grace. I have a little one so I haven't even made it to the showroom yet, you know how that goes. I've been working with her remotely and she's helped with our guest bathroom with two stunning light fixtures, a super pretty ceiling fan for our home gym and lastly our primary bathroom suite with the most glamorous James Moder 48" crystal lighting fixtures above our vanities. I couldn't be happier with her design eye, professionalism/honesty/friendliness and customer service. Thank you for helping us create our dream home!!!!! read more

Great experience! Lori helped put together a fantastic plan for new lighting throughout the house. Very pleased with how it looks. The service was above and beyond, she knew which bulbs would look the best, makes a huge difference. Thank you Lori!! read more

Lamps Plus - Dining table, fabulous fixture. - Home Decor Near Me - Fair Oaks, California

Great service, very knowledgeable and not pushy at all. Lori and Kathryn helped us go straight to lamps that worked in our house. We drive out of our way to go to this store because it is always a pleasure shopping here. Highly recommend them!! read more

They did what they said they would ! We bought two fans a few years ago and one just died. When I called the store they set up a ticket to have tech support call me. And they did! They sent me the new part at no charge. read more

Lori is the best she helped me back in 2018 when I bought my first chandelier schonbek and now again in 2025 I just bought another one Lori was very helpful and humble good customer service provided made sure I got my product and a most timely manner didn't have to worry about a thing she handled every concern like her own and it was best to deal with her made me feel secured and feel so happy that I recived my chandelier on time thank u Lori read more

Recently we went in lamps plus to look for a chandelier for a formal living room. We met up with a sales associate named Chris, who was outstanding. Chris Cancel took the time to show us different chandeliers, we actually picked something out that we not even planning on picking! He also spent time going over a different LED bulb warmth! Overall, a great experience and I would highly recommend Chris and lamps plus to anybody. read more

I ordered a lamp in January, they delayed delivery until March 17, on March 18 they informed me it would arrive in June! It's never coming. I'll never order from them again! read more

I absolutely loved Lamp plus.Good experience here. Chai was so helpful in answering my questions. Thank you for your help.

These guys are total professionals. This time we worked with Chris Cancel, and he was very helpful. He walked us through fans for four rooms and helped us pick the best options. Solid company, great customer service and professional sales staff. Thank you! Rick Holshevnikoff read more

I have always had a passion for designing, and as a result, am quite particular with seeking the advice of outside designers. The one person who I trust unequivocally to bounce ideas off of is Lori Will. She is at the top of her game, and also listens to gain insight on the vibe I'm trying to create in our space. Lori is my go-to lighting expert, and leaves no rock unturned. She is the only person who I will take lighting advice from, and never tries to upsell me. My husband and I are always pleased with the direction of our projects she helps us to create. Thank you Lori Will! Renée Voelker read more

I purchased 4 flush mount led fixtures from Lamps Plus, a few years later two of them are flickering like crazy. My handyman tried to replace the bulbs and it turns out that these are essentially "disposable" fixtures- when the light flickers you throw away the whole fixture! Really? Who knew? Not me when I bought them. Be careful when you purchase these fixtures from Lamps Plus - they are disposable fixtures- their policy is buyer beware. read more

Lamps Plus - Disposable flush mount fixtures - Home Decor Near Me - Fair Oaks, California

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I am so impressed with the customer service I experienced at This store. Thomas went above and beyond to help me. It is exactly why I prefer to shop at a local store than buying on some online market where it is hard to even talk to a live person!! Thank you so much Lamps Plus and especially to Thomas B!! Lori Will was so nice too! This is the only place I want to shop for my lighting needs!! With people who care about their customers!! Lamps Plus is first class!! read more

Excellent shopping experience and Chai was a fabulous rep. He is helpful and knowledgeable! read more

I'm decorating a new house so I shop all the homes stores, especially online. Lamps Plus show room is gorgeous and absolutely chocked full of inventory. I think the pricing is competitive. Their shipping is faster than anyone else. They have this part down and it makes me wonder why others can't do as well. Customer service is excellent in store and by phone. They also lived up to their price match guarantee and I got over $200 refund on my bar stools. read more

I have trouble reading. I'm a senior now in my 60's and I suffer from problems with my retinas from diabetes. I went to IKEA and other big places, online, etc. and could not even find the correct light to see. Bob Holverson at Lamps Plus greeted us with a smiles, showed us around the store to their "many options" for me, and people in my situation,, even offered to get a bigger bolder bulb but we settled on and LED but what I was amazed by was his genuine care, concern and help and variety of products and choices you guys had. I have gone so long not being able to read cause it's almost impossible to get the correct light in the right angel, I also have a bad back so I Cann't just sit anywhere. He was courteous, thorough, short, concise, all at the same time and I was so impressed I even tried to give him a tip but he said, "no" but he would appreciate an online rating for the store which I was happy to do. Hope this has been helpful to someone else that is looking for HELP in getting the "right lighting". They are local, knowledgeable, and hire people like Bob. The lamp was even shipped to my door within a couple of days. No head aches no hassles and even.a tracking number to track my package which really worked. Casey in Fair Oaks. PS - and they even had a wide range of prices and good bargains. read more

chris1was helpful and courteous. wonderful customer service and really likes what he does for customers. I appreciate his pleasant attitude. thank you read more

It was great, I had to return a lamp and Mark saw me open my truck and came out took it into the store for me and wrote up my refund quickly. it was such an excellent experience!!! read more

My family and I came in to check out some floor lamps for our new place, and we loved being shown around by Mark, the employee! He was kind to show how the lighting would be with different types of bulbs. He understood what style we were looking for and recommended just the right ones. I really appreciated his help! read more

My visit was a zero star I drive 1 hour and 23 minutes to go pick up a lamp to match my other lamp. I love lamps plus lamps and have bought many items from lamps plus in concord as well as this store in fair oats. After my long drive I ran into the store ready to buy and asked can I use the restroom as I was doing the pee pee dance, Kathryn Rasmussen, the manager is cold very serious looking and doesn't have an ounce of empathy. I was meet with regulations of why I couldn't use the bathroom because it was not handicap regulated. I'm thinking first of all I don't need a handicap bathroom and why can the employee use it and not the buying customers. Well, I sarcastically said, I just go on your carpet and she just the coldest human being I have encountered and said if she lets me use the bathroom, she would have to do it for everyone else and that she can lose her job. They should have a post signed in front of their window no bathroom available to customers! I looked at her and said really look around you who going to come and enforce this . I'm so over regulations, we are on this planet for such a short time and than we gone, what matters most is how we treat people when we encounter them. I let her know I'm never coming back to fair oaks store not worth my drive. On a positive note Chaisaephan sales person rung me up and put my lamp in the car so I can go find a restroom in town. read more

Chai was amazing. Very knowledgeable. I highly recommend. We got a great deal on a ceiling light.

After searching online for a solution to a lamp shade issue. I finally went to lamps plus. Tom and Vanessa were great help in looking at what the problem was and what I wanted. They found a solution that worked and I really appreciate the time they spent to help me read more

I don't know what happened to my previous review on Yelp but I want to make sure it is posted so I will do it again. My husband and I worked with Chris at Lamps Plus and it was a totally positive experience. Chris is friendly and kind and extremely knowledgeable about the products. He patiently stayed with us while we asked many questions and he guided us to other options as he recognized our needs. We were indecisive with so many options and yet he gave us his full attention. We will be back! Chris is an awesome employee and represents Lamps Plus well! read more

I had been to a lamps plus in socal and was in Sacramento for a business meeting last month so decided to check this one out for some furniture, because the prices are really good (specially when there is a sale). Thomas, who I believe is the manager, was assisting me the entire time with different ideas in which chair/mini couch would work best for our nook at home. Thomas was also helpful with providing us a dimmer switch for our dining room light. Highly recommend them for the friendly and knowledgeable service. Will visit again on our next trip to NorCal read more

This store is always a pleasure. The only place I have found with real consistent customer service. Yesterday, I was helped by Mark Fausto and I could not have beenhappier with his efforts to help me replace light bulbs. He made my day. I hope Lamps Plus holds on. The tide is turning. The invisible retailers with no phone numbers or humans to help may have pushed us to far. Thank you read more

When we bought our new house and renovated it, I was at a loss for what light fixtures to pick out. I went into Lamps Plus and met Lori. She picked out all the light fixtures inside and outside the house with photos only. She has a great eye and dis a great job. I then ordered everything on line and it was delivered to our home, super convenient. They have installers as well but I had my own guy that installed them. There were a few problems with the fans we bought but it was fairly easy to exchange them. Lori was super helpful and I could not have picked my lights without her. read more

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