When it comes to odds and ends needed for your home or garden, Ace is the place! I've been relying on Ace for years. They stand head and shoulders above the big competitors like home depot and lowes, especially when it comes to customer service and satisfaction! While prices may not be lower, they are fairly comparable and the quality is at least as good as the Goliath hardware stores. I appreciate Ace and will continue to visit them for years to come, I'm sure! read more

My experience at this store today was nothing short of exhausting and deeply unprofessional. In my opinion, owner/manager Lance Gresko demonstrated a striking lack of integrity, patience, basic managerial competence, and even the most elementary math skills. I came in to make a simple Thanksgiving purchase and exchanged one mistaken item for another. The exchange was rung up incorrectly at a higher price than it should have been. After checking my receipt in my car, I went back inside to get the issue resolved. The assistant manager admitted he couldn't figure out the discrepancy, so I requested to speak with the actual manager. Lance approached me with a dismissive, almost irritated attitude, insisting "his computer could not be wrong." Despite me calmly showing him the numbers on a calculator--numbers anyone could verify--he repeatedly refused to walk through the transaction or check the math in a logical way. I entered the same simple calculation in front of him three times, yet it still didn't click. Only after persistent asking did he reluctantly agree to ring the item through as a pretend sale, and sure enough, the numbers on his own system matched what I had been trying to show him from the beginning. He then disappeared to the back again, presumably to re-check what was now undeniably obvious. After over 30 minutes of back-and-forth, he finally admitted he and the system had been wrong the entire time. At one point, while we were literally looking at the numbers on his screen, he even threatened to kick me out simply because I said, "Can we just let logic prevail that $29.xx minus a $10 credit is $19.xx?" Once the refund was finally issued, I asked for his name and the corporate number. Instead of providing them, he told me he was the owner and ordered me to leave the store. As I walked out, an employee collecting carts yelled an insult at me referencing my long hair--a level of childishness I honestly found more pathetic than offensive. He said "nice pony tail, faggot." In my personal experience, Lance showed a profound lack of professionalism and integrity, coupled with an inability to handle a basic customer-service scenario or perform simple arithmetic. This visit made it clear to me that customer concerns are treated as annoyances rather than responsibilities. I won't be returning. Right after I posted this on Google reviews they made a fake review. Expect the same here. read more

I recently purchased a Stihl MS462 from Ace Hardware and was told at the time of purchase that if I bought Stihl oil, my warranty would be extended to two years. That turned out to be completely untrue. When the tensioner was damaged, I brought the saw in for service. When I dropped it off, I was told it would be covered under warranty. However, when I went to pick it up, I was told the exact opposite, that the saw only carries a three‑month warranty because it's considered a professional model. The Stihl tech, Dave, informed me that the employee who originally sold me the saw (and gave me the wrong warranty information) had been fired. When I explained that it was unacceptable to mislead a customer on something as important as a warranty, he showed no concern at all. In fact, he was extremely rude. When I asked, "Can you see why I'd be a little upset?" he replied, "No, I really can't." This wasn't even about the cost, the repair was only about $40. What bothered me was the complete lack of customer service. Dave also told me he wouldn't have covered it anyway, even under warranty, claiming I must have hit a nail or Knott, which makes no sense for a tensioner failure. His explanations didn't line up with how these saws work, and it didn't feel professional. I spent over $2,000 on this saw and expected far better treatment. Instead, I left feeling dismissed and disrespected. Dave should receive customer service training, and the situation should have been escalated instead of turning into an argument. Had I known the true warranty details upfront, I would have purchased a Husqvarna, so they definitely lost my trust. I do want to add that the staff working there are great employee's and have been great to work with with exception to Dave and the Co-Owner. My wife will be leaving her own review regarding her interaction with a co-owner, as I was not part of that call. My advice go to a real small engine repair shop and keep a hardware store to just that, hardware. read more

Roseville Ace Hardware - My Stihl Ms462, MS17 and MS162. - Hardware Stores Near Me - Roseville, California

I bought a $5 tomato plant and it diedI in two days,I attempted to get a replacement but was told by the mánager that plants are sold as is and no warranty.. The mánager said the ownertold him to tell me... no replacement. I am 86 years old and s UC Master gardener... I know how to grow plants. I have been an Ace Membrr for many years ..but not any more after this Poor handling of this dispute. Peter haber,LL,B. read more

I'm starting to prefer this place to the big box stores. I just learned they have a tool service center offering services including blade sharpening. It's easy to get knowledgeable help here and to check out. read more

Wow, this store is huge!!! They also have over 500 spices and seasonings. The staff were so nice and helpful. I can't imagine there isn't anything they don't have. We went in there hoping they would have an HDMI cord and yep, they had several to choose from. Give this store a tour, I'm sure you will find whatever it is you are looking for. read more

called asking if they had something they told me they did, spent 25 min driving and then when i walked in and asked where it was the girl said "oh yeah sorry we actually don't have those" when it was a man who picked up, which means they had time to talk to each-other but not call me back and waste my gas and time??? her name was megan not sure what the boys name was read more

Went I here to get some bolts and nuts. I was helped by this guy named Gordon who was very helpful friendly and patient. 10,000 stars for you sir!!! read more

I bought a capacitor here after bringing in the old one. The one I got would not fit the holder for it. So I took it back only to be told no returns on capacitors. I never put a single wire on it and for them to say there is no way to test it is a lie. There are plenty of meters will test it. Amazon for me. I'm not likely to return here again. Just to make sure I wasn't going crazy. Lowe's and Home Depot would have at least exchanged it. read more

I recently bought a 26" Weber kettle here and after assembling it the top of the grill did not fit to the base correctly. I had to push around all of the edges with my hands and it would click into place with some pressure. I spoke with Weber and they agreed this is not how the top piece should fit. One of the managers, Matt told me that all Weber grills fit like the one I purchased and that it is normal for how they function. I own the smaller version of this grill and the top easily fits into place with zero effort. After talking to Matt he said to bring it in and they would replace it. They did give me a second grill and when I got home to assemble the new grill it was missing half the components needed to assemble it. No ash catcher, top handle, grip for the side handle to name a few. I spoke to Matt and he said to bring it back with the receipt. After coming to the store they did give me my money back which was nice but told me I couldn't buy another grill here - not that I would want to. Matt wouldn't come out from the back to hear me out or try to fix the issue, or offer a solution. Just seems a little off that when you try to buy from a local store and get a defective product, then a product missing multiple pieces they treat you like you are the problem. I like the experiences I've had at other ace hardware stores, but this one is poorly ran and seems to not value their customers. read more

"Traeger Grill Sold Defective - No Help from Assistant Manager. Be Warned." I purchased a Traeger grill from Ace Hardware in Roseville, CA, and it was defective right out of the box. The auger wouldn't turn, which means pellets couldn't move to the firebox, making the grill completely unusable. Per Traeger's own instructions, you're supposed to season the grill with pellets to test if it works. That's when I discovered the problem. I called the store immediately to try to resolve it. I was transferred to Corey from the BBQ department, who put me on hold, and then the call was disconnected. I tried again, with the same result, twice more. On the fourth call, I finally got in touch with Corey again and explained the situation. I told him at this point that I just wanted to return the grill and get a refund. He said, "If you have the receipt, bring it in and we'll take care of it." However, when I arrived today, receipt in hand, the Assistant Manager, Matt, told me that he could not return it because "pellets were run through it." I explained that this step is part of Traeger's standard setup process, and I even read him Ace's own return policy in-store. He still refused to honor it. Matt wasn't yelling, but he was condescending and dismissive, and he raised his voice because I challenged him to honor their return policy. He treated me like I was making the whole thing up, even questioning whether I had been hung up on earlier. I asked to speak with the store owner, and Matt handed me a business card. But the "owner's number" on the card? It just rings back to the store. I called it right in front of him, and the cashier picked up immediately. When I asked, "Isn't this the owner's number?" Matt replied, "He's home with his family. You can call between 7 am and 4 pm and ask for him then." He then walked away, saying he was "trying to help me," while refusing to take back a $500 grill that was dead on arrival. When I asked who was above him, he said he was second in command to the owner and reminded me that Ace stores are individually owned, as if that meant they're above accountability. Bottom line: I was sold a defective product, treated like a liar, and denied a fair return. I've since filed a dispute with my credit card company. Home Depot or Costco would have resolved this issue immediately, with professionalism and a refund, without requiring a lengthy process. Avoid this store if you value customer service, honesty, or working equipment. read more

Roseville Ace Hardware - The receipt that confirms I am a legitimate customer. - Hardware Stores Near Me - Roseville, California

I've used this ace Hardware a lot. As it's basically one of the only ones in the area. They used to have very good customer service. Lately they are lacking for sure. Recently I use them to sharpen one of my Stihl chainsaw chains. Never received a call that it was done. Never received a call that they were throwing it away. As when I went to pick it up, they told me it was gone and there's nothing they could do. So not only did I pay to buy a chain there. I paid to have it sharpened. And now it's gone. I wouldn't recommend this store. Unless you would like the smell of cigarette smoke on their employees and your belongings to go missing. read more

Had two screen doors repaired with Gordon at Ace. He said typical turn around time was about 1 week. He got it done in one day and even helped me bring it out to my truck. Great service should not go unrecognized. read more

Update: June 2024. Stopped in for some screws. Got happy help from amiable employee. Wife was wowed by the amazing full aisle of Bar B Que spices and salsas. We got some of that, too. But the real kicker: While checking out at the cashier I noticed the two cabinet freezers by the front window. My immediate reaction and hope, "Is that full of those legendary pies I heard about in the ACE Hardware in Auburn California?" I made the beeline to the coolers and lo and behold, yes there is an entire 6' wide freezer full of pies!!! At least 8 different fruit fillings. Bambie sez: "definitely get the peach". Th cashier guy chimes in, "Yeah that's the one". Cooked it up tonight. From frozen follow the directions, 350 degree oven for 50 minutes until the top crust is golden brown. OMG this is the best pie ever. Sorry Ikeda, forget Machado's. These ACE Hardware pies are from The Pie Company in Ripon California. I think I might develop an unhealthy pie addiction. Dreaming of the day real soon when I get a Dutch apple crunch. Diet: I'll sin. I'll confess. Beg absolution. Then like an addict do it all over again. read more

I waited a week or so to write this review to make sure I wasn't over reacting to my situation. I wasn't. Service and information sucked as well as the assistant manager. I think his name was Matt. No help at all but when your people at the register checking you out provide you incorrect information and then are not responsible for it after sends a bad message. I hve been goin here for almost 10 years but not anymore. You want to support small businesses and i get that but not here. read more

Great customer service! Employees are always so helpful and they help me get in and get what I need and get me on my way. If I don't need help they just let me be. I have never had a issue with them. Huge selection of hardware that you can't get anywhere else. Great value for the customer service I receive. Also I seen a gentleman comment above about his experience. Funny thing is, I was actually there that day and the guy did put something in his pocket. Only 2 employees approached him to recover the merchandise when he was getting ready to walk out the door. He did not even try to go to a register to pay for it. No one spit in his face but the guy did tell him not to come back. He never got pushed into anything. If it was my small business and I caught someone stealing I would tell him the same thing or worse! Love this Ace Hardware in Roseville. Always so helpful. read more

Roseville Ace Hardware - Great price for a good quality rocking chair. - Hardware Stores Near Me - Roseville, California

Very close to my home , very helpful staff and they made the paint buying process a whole lot less painful. Keep on doing what you're doing and I'll keep coming back and spending money on my house. read more

visited Roseville Ace Hardware at 7:56 PM to make some copies of keys for my business, but what should have been a routine errand quickly turned into a terrible experience. Despite arriving before the store officially closed at 8:00 PM, I was met with hostility from two employees, Troy and long hair coworker, Instead of assisting me, they both made a series of excuses about how it was "almost 8 o'clock" and how I should have come earlier. Their attitudes were shockingly unprofessional. They acted as if my request was a major inconvenience and made it clear they didn't want to help me. The situation escalated quickly--both employees became increasingly aggressive and even yelled at me. Their behavior was so hostile that I felt physically threatened, as if they were ready to attack me. This was a truly horrible experience, and I would not recommend this location to anyone based on how I was treated. Customer service should never be like this. Roseville Ace Hardware needs to seriously address the conduct of their employees, especially Troy long-haired coworker The store usually higher than Home Depot prices so it has horrible value unless your in a rush doesn't have a large selection of things I made the wrong choice come here oh and this is a cherry on top of it. The three employees told me it doesn't matter who you complain to because the store is individually owned. Well, there goes supporting your small businesses. read more

Buyer beware. If you buy something from one Ace you cannot return it at another. Bought a part in Lake Almanor and my local Ace (Roseville) would not take it back. It is an Ace branded product and I thought being a national chain they'd help me out. Not only "No", but they were rather rude about it. The "helpful hardware man" my foot! read more

Over the past 2 months I have had great experiences with the paint dept However today after buying some dirt and being told to bring my car around to the front, an older employee was incredibly rude and told me that I would need to ask for a refund and why did I park out front. When I told him I was waiting for soil and that I was told to bring my car around to the front he pointed down the parking lot which I had no idea it was stored there. But then yelled at me to get a refund and walked back indoors. This guy gives places like ace a crappy name. read more

Parking is easy; plentiful. I walk in; right away welcome in. I needed two knobs for bathroom cupboard. Ask cashier; he directs me to aisle 10; puts overhead call for help. So glad cause I didn't recognize package contents; employee helped. The snacks in check out area are good. I love this store; smiling faces. TooLs, houseware, gift items, pies, yes in a hardware store. You can order things, too. I want to give you some names. I introduced myself. Jake; Hunter cashiers. I believe John helped me. Colby, Chris; Kevin were at the counter near paint supplies. I hope you stop in this small business with big inventory! In the parking lot is Dollar Tree; an auto parts store. There are many charging stations for electric cars. Across the street is Trader Joe; Smart & Final; Bliss. On a sunny day park; shop. I love Roseville small business. read more

That young man handle my return was rude and full of anger. He acted like a idiot. Totally not professional and I'm shocked it happened in the work place. This store is not very nice if they even have someone like that to be in charge and override return. Ignorant. read more

Ace is the place to go when Lowe's and Home Depot come up short. Great selection. Reasonable prices. Friendly people.

It is always a pleasure shopping at the Harding Blvd, Roseville Ace hardware store. We bought a barbecue grill that went on sale the next day. Management honored the discount. The cashier, sales team, managers and delivery team were helpful, friendly for a positive shopping experience. read more

Worst hardware store EVER! From the moment I walked in, a wide-eyed millennial employee followed me around the store, pretending to scan items while profiling me as a potential shoplifter. After about 10 minutes of this nonsense, I put the item I came to the store to buy (a $5 bottle of car cleaner) in my pocket to see what would happen. What ensued was one of the most ridiculous, offensive, over-the-top show of unprofessionalism I have ever experienced. Immediately, a gang of about 4-5 employees approached and surrounded me. I handed them the bottle I planned to buy, at which point one of the be gang pushed me into a metal display. I recovered from the spill, only to find the employee had gone full mad-dog - hissing, cursing, red faced and spewing spit, he began raving in my face about what a piece of shi* I was while threatening to beat the *hit out of me. I chose to remain silent and walked out of the store after realizing this employee was unstable mentally and on the verge of giving himself a heart attack. As I left the store, this employee spit on me and threatened to slit my throat if he ever saw me again. Anger management anyone? Any store that treats customers like thieves is not a store I want to give my business. Hopefully this review alerts management before the employee seriously injures someone. I'm not the litigious type, but I'm certain a lawsuit is around the corner if the employees are allowed to continue harassing, attacking, and threatening customers. read more

I would give no stars if possible. Ok, this franchise wears the Ace name but... it is "NOT AFFILIATED" with other Ace Hardware. They do not use your Ace Member number to track purchases, honor Inter store exchanges, or offer use of their rest room if you are shopping in their store. Excuse me? So what makes them an Ace Hardware? No customer service, though the young man spoke with was personable & polite in relaying the above to me, he was also not in the least apologetic. No more business from this woman. read more

Well decided to give them another chance, bought a can of wood filler today and it has obviously been opened before. All dried out and useless, but with their no refund policy I'm out 10 bucks. This company and owner sucks and should be out of business. read more

Went in looking for a way to fix the jagged edge on my water bottle (yep! Dropped it!) and thanks to Dean, it was resolved!! Everyone was super helpful. Thank you! read more

Great customer service and had the hvac capacitor I was looking for in stock with a decent selection to choose from. The price of the item was a little more expensive than Amazon, but I needed the capacitor ASAP. Great experience and will return. read more

These group of workers are Always helpful. You do not have to hunt them down for help. They actually approach you! Customer service is my make or break for companies. They will even walk you to the isle and search with you. And if you are not quite sure exactly what you need they are pretty good at narrowing it down with their knowledge in the field. Kudos read more

We are newer to the area, and have already been here a few times. I like that they have plenty of employees around who are willing to help direct you to a section. The staff seems happy to be there and are all very friendly. I would rather support a small store like this than a big store like Home Depot. Their prices tend to be a little higher, but the service is worth it. read more

This is why this company will be put out of business by Home Depot and Amazon. Was so happy to find some great Christmas tree ornaments here, hence the 2 stars. Bought about 10 of them but turns out there was one we didn't need. Went to return it on 12/20, there were people still shopping for ornaments there, but they would not take back a single $17 ornament. The young man at the counter pointed to a paper stuck to the checkout counter that stated no returns on Christmas items after 12/15, but I wasn't warned of this when I bought them on 11/28. You lost a customer over $17, great business decision! read more

Search stupid website and it says "In stock" but directs you to "Nearby stores" and if you look there, the Roseville location says....IN STOCK! Purely DUMB !! read more

The service at this store is non existent. The employees are arrogant! They know nothing about service after the sale. Save yourself some grief and shop elsewhere. read more

Went in to get a key made. 22 minutes later. The excuse was we are short handed. I counted five different employees. Final got a guy, but the key machine he said is broken. No body could have told that. One employee would not give me the name of the general manager. Terrible service. Terrible trained employees. So sad. read more

I went to this Ace Hardware for parts for my Weber Barbecue and figured out my Old Grill was not repairable so we purchased a New Weber and the New grill was delivered the next day Great Place to shop I did notice this business is having a shortages of employees "No Body wants to Work" read more

Refused to return product with Valid receipt within return period because the box had ripped. Non compliance with BBB business practices. Manager was Rude. Will be reaching out to corporate as well. This particular Ace Hardware is overpriced $20 more for the item than Home Depot. Another $14.99 item was only $11.99 at home-depot. If you want to pay more than 10% less I recommend Home Depot! read more

Traeger grills had big signs saying they are on sale. The sales rep Tyler told us they will be on sale for the rest of January. We told him we would go home and measure where we want the grill and come back the next day. We came back the next day. At the cash register, the Traieger grill came up at full price. The girl at the cash register told us that the manager would override the system or use a coupon to adjust to the advertised price. When the manager arrived at the register, he looked at my wife and said, " If you asked nice, I would have given you the sale price. That's when I steeped in and said your telling my wife if she appeases you, then you will give her the discount?" He was rude to me , and I replied, "I'm being professional and polite, and you're being rude to me." He said, "You're right, I'm sorry. As I started speaking again, he continued to be rude and apologized a 2nd time. At this point, I said we are leaving. Tyler shouted out, " we don't want you guys coning back to this store. Apparently, the Traeger grills went off sale at the end of December. After the manager said if my wife asked nice, he would have given us the advertised price. He rudely said Traeger would not let him give us the advertised price? I have a letter out to them. We reached out to Ace Hardware Corporation. They took our complaint and gave us a claim number. We were told the owner of the Roseville Ace Hardware would reach out to us. Of course, we haven't heard a word. In CA, there is a law that a consumer gets the lowest advertised price. I gave Ace Hardware Roseville a chance to addrss this. The owner seems to be ignoring our complaint. I have no choice but to voice my experience throughout social media as well as fanily and friends. Thank you Buyer beware of Roseville Ace Hardware read more

Roseville Ace Hardware - Advertised price - Hardware Stores Near Me - Roseville, California

My husband and I drove an hour to this store to buy a Stihl chainsaw. While we were there we were told by 3 separate associates that the minute we took it home and out gas in it they couldn't take it back. When we got home my husband realized it didn't have the handle he needed. I called the store and they transferred to a manager. I explained what happened and he told me there was no returns on that brand. My original question was going to be can we just change out the handles but that comment about no returns sparked my curiosity. I told him 3 separate associates in that store told me I could return as long as we didn't put gas in it. He yelled at me NO RETURNS and hung up on me. Didn't even give me a chance to ask them if they had the handle I needed in stock. I will have to find it online or at another ace. It's too bad the employees are missed informed about policy and it causes confusion with the customer. We needed the chainsaw I wanted to know how to go about getting a new handle and didn't even get a chance to ask. There is no need for the disrespect. read more

Please be aware of their return policy!! Every ace hardware store is independently owned and has different return policies. I called the store, asking if I could return a capacitor and I was told that I could however, once I came into the store, I was told otherwise. Then I reached out to customer service and I learned that you can't just return your product to any location. It has to be specifically the location you bought the item from. It's funny because I could have bought the same capacitor on Amazon and returned it with no questions asked. I question their business model and their customer service. Wish I would've done further research but this was definitely a lesson learned. This place is great when you're in a pinch and you have to grab an item but if you're planning to return any products, I wouldn't count on the Roseville ace hardware store to have your back. read more