When it comes to odds and ends needed for your home or garden, Ace is the place! I've been relying…read moreon Ace for years. They stand head and shoulders above the big competitors like home depot and lowes, especially when it comes to customer service and satisfaction! While prices may not be lower, they are fairly comparable and the quality is at least as good as the Goliath hardware stores. I appreciate Ace and will continue to visit them for years to come, I'm sure!

My experience at this store today was nothing short of exhausting and deeply unprofessional. In my…read moreopinion, owner/manager Lance Gresko demonstrated a striking lack of integrity, patience, basic managerial competence, and even the most elementary math skills. I came in to make a simple Thanksgiving purchase and exchanged one mistaken item for another. The exchange was rung up incorrectly at a higher price than it should have been. After checking my receipt in my car, I went back inside to get the issue resolved. The assistant manager admitted he couldn't figure out the discrepancy, so I requested to speak with the actual manager. Lance approached me with a dismissive, almost irritated attitude, insisting "his computer could not be wrong." Despite me calmly showing him the numbers on a calculator--numbers anyone could verify--he repeatedly refused to walk through the transaction or check the math in a logical way. I entered the same simple calculation in front of him three times, yet it still didn't click. Only after persistent asking did he reluctantly agree to ring the item through as a pretend sale, and sure enough, the numbers on his own system matched what I had been trying to show him from the beginning. He then disappeared to the back again, presumably to re-check what was now undeniably obvious. After over 30 minutes of back-and-forth, he finally admitted he and the system had been wrong the entire time. At one point, while we were literally looking at the numbers on his screen, he even threatened to kick me out simply because I said, "Can we just let logic prevail that $29.xx minus a $10 credit is $19.xx?" Once the refund was finally issued, I asked for his name and the corporate number. Instead of providing them, he told me he was the owner and ordered me to leave the store. As I walked out, an employee collecting carts yelled an insult at me referencing my long hair--a level of childishness I honestly found more pathetic than offensive. He said "nice pony tail, faggot." In my personal experience, Lance showed a profound lack of professionalism and integrity, coupled with an inability to handle a basic customer-service scenario or perform simple arithmetic. This visit made it clear to me that customer concerns are treated as annoyances rather than responsibilities. I won't be returning. Right after I posted this on Google reviews they made a fake review. Expect the same here.

My boat has been in shop at West Coast for months…read more I purchased a sacrificial anode and bolts online from Yamaha and it needed to be installed before I put boat in water. The bolts were too short. Ian helped me find them and they were a bit thick when I tried to use them. Returned and I may have forgotten to mention they were Japanese. Ian got me the metric bolt with the proper length and they worked great. Ian was friendly and so helpful. The bolts were very inexpensive but the customer service was great, these were critical for my boat. Thank u Ian.

We stopped by Ace in Loomis to check out their NeeDohs. We saw online that they had a bunch in…read morestock and nobly did they! My daughter grabbed a handful of different ones she didn't have yet. The girl checking us out was super nice and signed me up for their rewards program which was super quick. I'm sure we'll be back!

We ordered carpet and hardwood flooring for our Lake Tahoe vacation home from Home Depot and are…read morevery happy with our experience. Romanoff Renovations did the installation and they did a great job. Thank you Andrew and Robin from Home Depot for putting this project together, especially considering some of the challenges we faced. We were nervous based on some of the reviews we read but Andrew promised us that the job would be done on time and correctly and it was. We're so pleased that we will be ordering blinds, appliances and possibly kitchen cabinets and counters. Based on the quality of the products and installation, we highly recommend Home Depot!

We've had nothing but problems with this store. We purchased new flooring and all that goes with…read moreit. We were missing parts of our order and received some items that we shouldn't have. They were certainly fast at picking up the items we didn't want, but completely missed the quarter rounds on the initial delivery. It has taken almost two weeks to have the right pieces delivered and our contractor is almost finished with the job. Certain employees in the flooring department (who shall remain nameless) failed to follow up with calls to us, as promised, to keep us apprised of when we could expect delivery. All we got were excuses, not a single apology for the horrific service. We were going to purchase many more items, but now refuse to buy anything from this store. We're going to Lowes and Amazon for the remaining items we need. Stay far away from this store and save yourself a lot of stress. Horrible customer service.

They have some products that are better than their competitors. The Yukon rolling tool table is…read morebetter made than The Home Depot and Lowe's products. The welds are better.

6 out of 5 perfect I had an open pack of batteries and they still returned it and the metal…read moredetector was all scraped. There's nothing even been wrong with it. I just didn't want it and they've returned it. The manager is so nice and the shovel was all dirty still, and bent a little bent and had scratches they still returned it.

It's a home depot. The store probably has whatever you seek for that project you intend to tackle…read more And like any home depot you might be stymied by trying to find those desired items in the massive warehouse. I use the Home Depot iphone app. If I can get a cell service signal (only 50% of the time) I look up the item, the supposed location is cited by aisle and bay. And sometimes it just ain't there. It's been moved to another mysterious location. Then it's the hunt to find a wandering employee in an orange color apron. After failure of trying that for 10 minutes exasperarated I just walk all the way over to the customer help desk / returns area to ask an employee there. Hopefully they can be helpful. Then it's the trudge back to where the item is supposedly shelved. I do get in my daily steps when visiting a Home Depot. For all this effort I get a 10% discount (lumber doesn't qualify) because I was a soldier in the US Army for 7 years. And now you just read the reasons why I've become a faithful Ace Hardware customer. Ace is the place with knowlegeable, helpful friendly employees, good quality merchandise and a store that is a sensible size. No sensory overload.

Came to Home Depot today to redo a lot of my yard (new fencing, soil to fill 3 8x12 garden boxes…read moreand whatever else I feel like I might need), figuring I'm gonna spend about $2500. Also brought a socket to warranty that's been sitting on my tool box. Stopped at customer service first to handle the "lifetime warranty" husky socket. They put in my phone number, scanned the socket and told me I need the original receipt to warrant the socket. Since when? This is the only place to buy this socket. So I walked out over a $6 socket because they wouldn't warranty their own damn lifetime warranty tool. Went to Lowe's and spent over $2300 within the next hour. Good job Home Depot on having a ridiculous policy that costed you today's and a lot of future sales. I won't be back, but I doubt their customer service cares.

Good selection of tools and really good prices. Also a very friendly, informative and polite staff…read more They helped me find what I was looking for. Greeted me as soon as I walked through the door thanked me for my time and patronage and they were all just really kind. It was a nice experience.

Three months going through an addition and remodel has made Contractors Warehouse a home away from…read morehome. This place always comes recommended by the veterans in the business. Alan at this location is especially welcoming and friendly. Gotta love that because this whole world is not my wheelhouse, therefore when someone is informative and patient it means a lot. If we could breakdown the ratings, Alan would get FIVE stars.

Great staff, great products, clean store. Love it. Will probably be coming here more often.read more

It's a small Rockler though I'm surprised they only sell wood screws down to #3, no #2 on the…read moreshelves. I asked also and was told they aren't in the store.

Fernando is great. Called on a whim to compare pricing to a big box store. Not only were they…read morebetter priced but they had it in stock. Fernando gave me all the information and was friendly and accommodating answering my questions. Will definitely be a return customer.

This company as a whole minus their credit department (Candace) is usually ok. This lady cannot…read moreperform her appointed job correctly. She continuously closes accounts, "on accident " she cannot correctly receive or record payments properly. She even held a cash payment for 10 days??? What's that about. Every time I send one of my guys in it's a 2 to 4 hour ordeal to pickup a few hundred dollars in wood. I've spoke to others about this and I guess I'm not alone. This cancer must be dealt with asap they are losing customers and that sucks because it's a very convenient yard to go to. We won't purchase anything until she's no longer affiliated with the company. Mike

Love Love Love this store! They have everything from Knives to Spray Paint to Brand Name Tools! I…read morealways go there first before shopping "regular retail" Bargain Smart is locally Owned & Operated! The staff is always friendly & helpful! There is literally something for everyone at Bargain Smart! (Kids Included)

Bargain Smart is a great place for all things "hardware" store!!! They have SO many items I did…read morenot even know I was looking for, including a screamin' deal on various sized Terra cotta clay pots!! And the nice folks that work there are very helpful!! :-)