Worse customer service people EVER! No one smiles. At all. Not even a little. Plus it took them 30 mins to return an accessory. Even though there are like 3 people just walking/waiting around. I will never come back here again. read more

I wish I could give ZEROOOOO stars. Avoid avoid avoid. The sales people are so rude. I went in to get a screen protector. Ended up with a $30 "tempered glass" screen. They gave me NO choice to put it on myself, I didn't even know that was an option. Guy took my phone, put on the screen and there are tiny pieces of lint stuck all over under the glass. Disgusting right? Took it back in thinking "no big deal, I'm sure they'll fix it" - and they rudely told me "well we didn't HAVE to put it on for you, we can't guarantee it to be perfect." Uhhhhh, ok. Jerks. read more

About a year ago I switched to Verizon Wireless from Sprint. I originally switched because I was sold on the fact that they had a good business program with dedicated business reps. Needless to say, the last year has been a complete nightmare with regards to this phone company. Switching to Verizon is easily the worst business decision I've made in the last year. On average I spend at least one hour a week try to get something fix, corrected, or turned back on. Oh and those dedicated business reps....they don't exist. I had two reps that quite, and the regional rep, Russell Bridges, will not even respond. In all honest, if you have a choice, save yourself the trouble and do not switch to Verizon, go anywhere else, just DO NOT GO WITH VERIZON. Also, forgot to mention. Here's the best part: When I switched from Sprint to Verizon, my monthly bill doubled. I kid you not. Sprint offered a plan with unlimited minutes, where as Verizon will get you in on a plan that might seem to be close in price, but then when you realize you go over every month you will have to raise your plan significantly. read more

Eh, had to wait over an hour to get service. Got good help, but wait was wayyyy too long. Yo Yo read more

The customer service here is about as bad as it gets. I was actually told by the dismissive and completely uninterested employee who was "helping" me that I should just call customer service instead. read more

If I could give zero stars I would. Customer service here is severely lacking. Walked in to the store to no response by any employee. Stood around for 20 minutes with 9 or 10 other customers with no one being helped. Finally a man comes up and say " it's going to be at least 45 minutes to an hour before we can get to you". We left and will never be back. read more

Writing this review as the customer sales person Jesse continues to not be helpful. Doesn't seem interested in helping. Probably the best worst verizon experience I've had. Except the Verizon Authorized in Sun Valley mall. Will never come back here. read more

Review is for the overall service of Verizon.. Calling themselves the most reliable 3G network is laugh worthy, the only thing reliable is knowing the actual 3G connection lasts for 5 minutes of every hour before dropping and staying at 1x. I mean come on, I had faster internet speeds on my phone using Metro PCS back in the day, let's face it Verizon, the quality of your phone service is not even close to being worth what you charge your customers monthly. You really should change your slogan to "Verizon wireless, 56k bandwith worthy phone service". How can they possibly run a 4G network this year when 3G obviously is proving too much for them to even handle.. hurry up and end contract so I can move on to something better. read more

I give Dario 5 stars. He's very informative, well versed in all products/services/promotions offered, and goes the extra mile.

Despite all the negative service comments by other patrons, my experience was quite different. I went in just to learn some new information as I was not ready to upgrade my plan that day. I was warmly greeted by a nice woman and then almost immediately was working with a Mr. Danny Tablan. I asked a lot of questions about the plans, stuff that he probably already told me. The guy was very patient with me and seemed genuinely interested in helping me understand the difference between the old way of signing a two year contract, and the new way of signing a two-year contract (pay signing fees and phone down payment vs pay for the phone in monthly payments and only taxes at signing). Wow, this is really going to help my decision once I sign up. Danny's patience was very much appreciated. If you can, try to set up and appointment with him before going in -- he will give you the utmost best service. He is also a very cool, knowledgeable sales rep. After all knowledge was shared and it was confirmed that I understood everything, he did not pressure me into signing that day. What a relief! Many times have I been poked and bothered by sales reps to buy something that day. Awesome! Additional note: Luckily, it was not very crowded this day. I feel lucky because 1) the store was not crowded and 2) I received excellent service from Danny. Cheers. read more

Bad service. I try to pay my bill for my worker. No one can help me. They just let me hanging. I ask one guy nicely but the guy was so rude like it is not his business. Bad experience ever. read more

I came into Verizon today to add a new line to a plan. I was ready to buy a new phone and get going with Verizon. Unfortunately I had the bad luck of being helped by Bryan. The plan is under someone else's information and therefore I had to have this person there for their pin and such, completely understandable. Bryan had such a rude attitude and told me that he wasn't willing to help us to call customer service because it was too hot to have someone stand under the shade and help us. Sorry Verizon you lost a customer because of trashy customer service read more

Careless and poor customer service led to important data being destroyed on my phone. I was articulate and communicated clearly what I needed to protect. Ignoring me (physically & figuratively) the "cusomer service" staff deleted everything. Later I got an "I'm really sorry - there's nothing we can do about it" - not comforting, true maybe, but it was a mistake SO remedial and careless. Has anyone heard of common sense lately? Guard your phones with your life when you seek help. read more

If I could give -5 starts I would. Well let's start from the beginning. Back on November 16, 19 I went to Verizon store in pleasant hill to see what do they have to offer. I was assisted by representative Lailoma W. Since we were looking for a new cell service only, the deal offered didn't sound too good, so we were about to turn around and leave. On top that we were informed that phone purchased at att are not compatible with verizon. When this lady indicated that Verizon had great promotion if we switch our phones to new which included $500 trading value of the phone and $200 rebate for switching to Verizon. So we decided to go for it. But how wrong this decision came to be. Lailoma checked our phones and stated while the phones look good from outside they do not know what was done on inside that we want to switch. So she basically accused us on tampering our phones and then come to Verizon and use the promo to get new. Also, I might say, that before we left the store that evening we asked is there anything we should do to complete the purchase? And Lailoma assured us that all will be taken care of. Well long story short few months passed by connection on their unlimited plan was and still is very poor. To this day I am on 3g service. I almost never had a connection in the city at work and other places. Called customer service they told me I have to up my plan so I can get better service. Then I never received my rebates. Called to customer service and they informed that they see the notes but they don't see why I haven't receive it. They transferred to rebates department and I was sent back to the store for assistance. But Covid pandemic hit and i was careful not to go in and expose myself and other to possibility of virus. So I go back in today to inquire if they could unlock my phone and ask if I would be able to get those $200 rebates for each phone. The same lady assisted me. She called customer service on my phone on speaker. The guy on customer service kept repeating my ssn out loud while on a speaker exposing it to public around me. Although there were very few people at the store I would think ssn is pretty sensitive information. Also, I was informed no rebates would be granted because the time passed by. Representative Lailoma comes around and states well you did not apply for rebate online. I mean okay, it was in a very fine print that I did not read because I trusted representative to be professional and inform me that when you go home please request rebates especially when I asked if there is anything else I need to do. On top of that, at the time I was changing my phones I informed her and was very clear that I do not want my phones to be locked in case I have to go to different country. She informed that it will not be, well they are locked and it passed more than 60days. The lady had audacity to say well there is nothing you can really do because you didn't file the application. Okay that's fine I trusted her be professional and she was/is nothing but. In conclusion run for the hills if you will have Lailoma as your representative, cause you will suffer for two or more years to come with your cell service and other good things. Update: Oh on top of that I had to remind Representative Lailoma that it is pandemic and she needs to put her mask on. read more

I left my previous phone carrier of 3 years to come to verizon because of the good things I heard about verizon. Great service and unlimited plans right? Well, little did I know that the verizon stores selling you the devices are not up to par! I'm not a big tech-savvy person so going into store that sells cell phones I assumed the sales associates would know what they were selling me. When I asked for the iPhoneX "with the biggest storage" the sales woman comes out with the phone out of the box and immediately puts on the case I picked out. She seemed new and unfamiliar with the phone, which so was I, and she needed to ask the manager Lauren for help. So from this point Lauren helps me and gets me all set up. I'll be honest I had a great experience at the store even with the manager. Ironically my name is Lauryn and my boyfriends name is Travis and her name is Lauren and her boyfriends name is Travis. So, 2 months after using my phone I get a notice saying my storage is already full and my boyfriend checks out my phone finding that it's not 256gb that I originally requested for. I didn't think it would be an issue due to the fact I had a connection with the manager. I was sure she would remember within two months of my visit. Unfortunately, that was not the case and Lauren, who was kind when selling me the phone, had the audacity to tell me verbatim "you're fabricating this story just because you ordered the wrong phone". I never write reviews ever, especially negative ones, but this place and this manager is not pleasant. Please don't waste your time like I did. Now I will be trying to deal with cooperate to make this situation better! God bless! read more

who-hoo! The contract on my ancient phone finally expired. Service here was prompt (ok, superbowl sunday at 2:30 so most people were likely at their friend-with-the-big-screen's house scarfing guac.) I've never had a problem with my service, although jack knows to shield me from such things as my life's complaint is "i just want things to work." read more

Vanessa M was very polite and knew her stuff she is amazing!! She helped me with all my problems she went above and beyond

35 minute wait for a replacement SIM card! Really? No expediting process for this simple task. Their system for customers service is primitive. As a business owner I highly value my time and to be standing here for 35 minutes for some that actually took only 5 minutes to process is NOT RIGHT! read more

Great experience here. Everyone was very helpful. I was having a rough technology week. I could have sworn Mercury was in retrograde. This experience was smooth and turned it around for me. It was quick and easy!! read more

This store can be frustrating. We were in last night for service on a DROID phone (couldn't get it to charge) Anthony was helping us and couldn't get it to charge either. We asked about the price for the S 5 and were told that a sales person would have to answer that question. We had already waited for service once and now they wanted us to start again!!! We opted to give them our number and asked for a sales person to call us. No phone call. .. Today's service by Eric was fast and friendly. He put a screen protector on and I was out the door quickly. read more

Verizon - New phone for Jack. The Verizon store will put the screen protection on your new phones. - Mobile Phones Near Me - Pleasant Hill, California

I find their staff very knowledgeable. I was looking around and asking questions about an upgrade phone for my daughter a few months back. They had the information I needed But they were a little higher priced than Best Buy on the same phone, before rebate. So I bought at Best Buy. I have to save money where I can. My daughter lost her phone last week, so I called the customer service line and she got her older phone working and saved me $20 a month on my service plan... Verizon's customer service is top notch. read more

I went into the store a few weeks ago going in knowing I wanted a new phone. As I stepped in Vanessa assisted me getting me up to speed with what I should get vs. what I thought I needed. After this trip I will be using this store solely for my verizon based questions. read more

Went here to get a new I phone. The lady who helped me did know what she was doing, but was not dressed professionally at all (hoodie, t-shirt, jeans) and she was not very friendly at all. I don't know if its part of her culture, to not be friendly, but I did not like her attitude very much. I know I'm not perfect, but c'mon, really? You can be friendlier than a cockroach. Otherwise to her credit, she did know what she was doing. I may or may not come back to this location again. Only time will tell. read more

The manager is a fantastic character who was out greeting and checking people in this morning on the iphone 6 release day... Super guy! Once inside I was assisted by Sekani who is a very sharp guy as well. By the time I was done buying my phone it was like I had known the guy 12 years, I highly recommend this establishment for all mobile device needs. Thanks again fellaz. Side Note: 32 people in front of me in line, still out in 1.5 hours... You guys had an excellent plan and executed it flawlessly. Thanks for everything. read more

I recently switched from T-Mobile to Verizon Wireless because T-Mobile didn't provide coverage in the Sierra Mtns where our vacation home is. I was with T-Mobile for 7 years and I was very happy with their customer service and their great deals so my transition from them to Verizon was a sad one. My experience with the transition, though, was a VERY smooth one! I chatted with a rep at the Verizon site and she answered all my questions about the I-phone I was ordering. She helped me step-by-step with placing my order and I was able to place it and pick it up at this Verizon location within a 30 minute time frame. The process with transferring my same cell # from T-Mobile to Verizon was also surprisingly easy. I've only been to this Verizon location twice but both times have been very fast and the customer service has been super awesome. The first time I walked in, a rep asked me what assistance I needed and directed me to the rep who was able to complete my new phone purchase and order. I was in and out with my new phone that I ordered online quickly. My second visit, I needed to purchase a car charger and a phone screen protector for my phone and that was also a fast visit (even though the store was crowded and busy). I stood in line and a rep approached me and asked me for help within seconds. I told him what I wanted and he directed me to another rep who was able to give me what I needed and rang me up on the tablet that he was on. The experience was very quick (especially during the holidays) and extremely fortunate since I was on my lunch break from work. So far, I am very pleased with my new I-phone and with the service I have received here. Both times have been great and I am glad my transition from T-Mobile to Verizon has been awesome. Thank you! read more

This location has a decent size parking lot, but it can still get crowded... People always complain about waiting, but at least they have a system, and you don't have to stand in a physical line. My associate was great, very friendly, patient, and personable, and he took care of my issue without any problems. No complaints read more

A grateful shout out to Jeremy, who's customer service skills, warmth, realness, and helpful attitude made my day. He also cheerfully applied my new Android S9 screen protector flawlessly the 1st time, and made it look easy, all whilst entertaining me with his hilarious sense of humor. This Verizon store has been totally remodeled and is so much more comfortable; as soon as you're paired with a salesperson, you both get to sit down. Very relaxed experience. No waiting. The rest of the staff were relaxed and friendly as well. Great store, Pleasant Hill! read more

It was time for an upgrade and I dreaded going into the store for fear the long wait and someone trying to "sell" me something I didn't need. I was so wrong about this location. Checked in with the store greeter. He had a sales person with me in minutes. Erik (sales person) was great. Offered his recommendations but ultimately let me make the decision without any force. He assisted with my old phone and the recycle process and made sure I received proper credit toward my new purchase. Once with was done he introduced me to Josh to complete my phone set up. There was a couple glitches when we first transferred everything over but josh stayed right there with undivided attention until my phone was working perfectly. In and out, less than an hour. Next upgrade I hope these two will be there. I will be back. read more

This is the second Verizon store that I walked into today and I was treated exactly the same as their Walnut Creek location. I needed to get another screen protector for my S10+ because the one that this store put on new on December 6th is already peeling. I also wanted to see about getting a Samsung watch for my phone. I walked in and sat at the right side table. Even though I walked past a salesperson nothing was said to me. An employee was working with clients on the left half of the table while I was randomly looking at the screen protectors before sitting down. I had questions about what type is stronger or getting a glass one or something more effective than the one that's peeling from less than 20 days of usage. A new client came in after me and got assisted. In my five minutes of waiting no one said that we'd be with you shortly. After seeing that I wasn't being asked anything nor acknowledged I left. read more

Still pissed about being misled about phone promotion. Bad store, avoid this Verizon outlet! Thanks Verizon doesn't care that their employees mislead customers, so they can make the almighty profit. One contact is up I'm gone!! Will try Xfinity next read more

I was turned away at the door because I did not have an appointment. The woman at the door, who kept pulling her mask off her nose, claimed they had advertised this in "all kinds of media." Well I don't see that restriction here either. I need to replace my old phone now. I am leaving on a trip in 3 days. Her next appointment is Sunday. I saw 3 employees inside just shooting the breeze. I will try elsewhere. read more

I am so watchful when it comes to customer service since I have been in the healthcare industry my whole career. Akeem, the service specialist, was so respectful and patient with me. I brought in a phone with over 2000 contacts, over 1500 photos, with very slim electronic knowledge and he spent a lot of time helping me transfer everything to my new phone. I'm sure they probably work on commission, so I really appreciated that he didn't rush me. Thank you Akeem! I told my company, Home Care Assistance in Alamo, that you are a gem! Glad we have our corporate account with Verizon! read more

I highly recommend the staff at this location,, ask for Eddie and you be glad you did. It is so refreshing to find such good dealership for a change. read more

Rude and felt like she was trying to get me out of the store instead of helping me with my sim card issue. Just needed to fix sim or replace phone on my line could help me with that .. all good last time I came but not this time . Don't understand if policy hasn't change in the past 2 months witch it hasn't then I would think you would be able to help with a customer of about 13 years read more

Second Time staff informed picking up a SIM card for services to be started and another woman young, not listening or asking any questions of what order I was picking up grabs a new SIM card slaps the card into my phone then closes my phone hands phone that store set up post paid in 2016 again didn't test the connection and whether calls are received or could be made to Verizon satellite or other cell or web based systems or set up switching for additional paid services that I requested for my account due to being a medical provider my patient's life and businesses including court legal cases in progress communication is most important timely responses to missed calls for immediate call back to lawyers & doctors for he and I are vulnerable seniors depending on phones for communication to manage many details of medical care and court cases in progress. Second case that this same store didn't provide any competent testing of the service that depends on SIM card accuracy of which this store and Philipino Tech support failed testing of phone numbers both failed to connect properly with Verizon towers or satellites for logging calls including failing to accurately switch call to phone SIM to receive ringing phone if not answered after many rings only then transfer call to voicemail that paid extra fee to read instantaneously. None of that worked well with someone at that store switching that service off not receiving any calls caused loss of court cases and my patient's freedom court unable to contact senior on Verizon phone from this store instead state of Washington removed my patient to another stranger place where he never wanted to be punishment required to live with a daughter who actually never cared if her father lived or died better if the later large estate she would inherited control. Thank you Verizon for the Oscar for the worst mismanaged two SIM cards and service again in June failing to test install another SIM failing to register SIM that store installed in same phone no calls received now in hospital emotional meltdown because Verizon really planned on NOT actually providing good CS for seniors who may like new tech which is worse than land line phone. Give me a land line phone wires that work and my own answering machine which doesn't depend on Verizon techs who can't test phone they sell! read more

Bad experience due to a manager named Kenny. My daughter's iPhone was defective as delivered. After troubleshooting through chat, the rep offered to have a new phone delivered to a nearby store since it required a signature and I knew no one would be around to sign for it. My wife received a call at work from Kenny who was very agitated that he received the phone at his store....WTF? He said the phone would need to be picked up by 5 that afternoon or it would be sent back. We picked up the phone from a really nice employee named Chris. Thanks Chris! Kenny, get a clue. read more

One used to be Able to reach the company by phone but now the wait time is about an hour no matter the time of day. No customer services at all. What happened Verizon? read more

I think normally Verizon is used as an example of one of worst ways one can spend time. Today, they blew it out of the water with efficiency and excellent customer service. We were in and out in 15 minutes buying a new phone and doing a warranty exchange. Will always go back to this location read more

I was having serious phone issues due to the fact that we had switched from Verizon to T-Mobile and then back to Verizon. I went to the Verizon store in Pleasant Hill where Meena seriously set about trying to solve the problem. She was very knowledgeable and capable, but she still couldn't solve the problem. She pulled Kristina Scott, her manager in to see if she had more tricks up her sleeve. It was thought that the other phone company had configured my phone to work on their network which can be irreversible. They both worked tirelessly for a couple of hours trying everything they could to get it to work. Finally, success! At no point, did they try to sell me a new phone, even though mine was almost 2 years old. I did ask about buying a new one and Meena showed me a reasonable option but said she wanted to keep trying to get my phone to work. I really appreciated the honesty and professionalism that they both exhibited. When I do need a new phone, you can bet that I will buy it from that location. read more

I've been here many times & always dreaded it. The last two visits, Meena has made my visit very easy and painless. She explains everything clearly and gives me peace of mind that all my problems will be solved. Very knowledgeable & personable. Would recommend if you choose to visit this store, ask for Meena! :) read more