Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

Had to return equipment. Phillip was awesome. He was the only rep in the store and had to help 5…read morepeople without any support... He handled each interaction well. Also I had an issue with my account and he understood my frustration and got it fixed for me Astound needs to find more people like Phillip to work this location!

Bad Concord cellular service below Lime Ridge. North of Treat has gotten terrible. I get one bar…read morewhen outside the house, NO service inside the house (shows as SOS on iphone.) local store of no help. Telephone Support of little help. They said they had a poor connection and that it is a T-mobile problem. That does not help me. We got our cellular service through Comcast before and it worked fine. I went to Astound for cheaper internet. But cell service a disappointment. Considering rolling back to Comcast. Their pricing has changed in last 5 months.

I had a really meaningful experience with Terry at the Comcast store at The Veranda in Concord, CA…read more I came in after my dad had just passed away to cancel his account and set up a new plan for myself. Terry was incredibly helpful throughout the entire process, and he showed genuine compassion when I explained the situation. That kind of understanding during a difficult time meant a lot more than I can properly put into words. He did mention a few additional deals that were actually very good, but what stood out was that he wasn't pushy at all. He respected the situation I was in and focused on helping me get exactly what I needed without any pressure. In the end, he set me up with the best plan tailored to me and my family. His professionalism, kindness, and patience made a hard day a little easier to get through. Terry truly went above and beyond and deserves a raise and a promotion. I'm very grateful for his help and would highly recommend him to anyone.

Very poor customer service! From the moment we walked in, the lady seems like not interested to…read morewelcome us, asked if we have an appointment twice. Although we have one, we feel that our transaction is being rushed. We went to Walnut Creek branch and the vibe is so positive, we were offered with detailed review of the packages and promo.

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Unwired has saved my Berkeley Hills home from terrible cable internet! For more than a decade other…read morecompanies have refused to extend their data lines and I have lived at 0.1mbs download speeds. No company could offer better because they all claimed that my house was just out of reach of their last node. Unwired solved that problem in less than a week, and even with their least expensive plan our internet speeds are amazing. They were very responsive to emails and calls, and their installation crew was incredibly kind and careful. They helped us set up the router (we purchased) and in less than three hours an age old obstacle to the internet had been removed. Thank you very much Unwired!

After reading some negative reviews I wanted to share my experience. If you come into the store,…read moreyou may have to wait. It's first come first serve. And some people need more help than others. So try to be patient. And they do not work miracles, so keep your expectations reasonable. I've been to the store on Crescent Dr a few times in the last few months to help with orders and tech support. Each time I was seen within a few minutes. On two occasions I had the pleasure of working with Julie. She's great. Friendly, very knowledgeable and efficient. The store is lucky to have her.

The inconsistencies at this store are absolutely disruptive. I brought my 70 year old mom in to…read moretrade in her phone on our family plan, and while the representative was very sweet and friendly, she also sent us off with no instructions or offers of assistance to help transfer her info from one phone to the next. Then, we went back in to drop off the trade in and was helped by someone that turned us away and told us to go directly to UPS, even though the email said to drop the phone off at the store. Then UPS turned us away because we didn't have the right information. Finally someone explained that their system was down and walked us over to UPS with the right code. This isn't my first time with issues in service quality and accuracy with Verizon. The Martinez location that closed down was also disruptive and caused extra work for us after the sale was made.

Our company has been a Cross Link customer from practically their beginning over 20 years ago…read more Their internet speed is fast, the internet phones work very well, pricing is fair, response to service issues or questions when necessary is very prompt and when you call to speak with someone you reach a person who can help you.

Can't say enough good things about Crosslink, their service and team are by far one of the better…read morevendors in the Bay Area for the services offered. Anytime there is an issue, Clark and his team are just a phone call/email away. Its so hard to find good service these days...you wont be disappointed with Crosslinks! We currently have all our internet/wifi and phone system with them. Being a busy small business ourselves, its imperative to have our wifi and phones in good working condition...we have yet to have any issues with Crosslinks!

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

I switched from Spectrum, because they are trying to sneak in higher fees without the customer…read morenoticing. AT&T ... fast internet for a good price. That's about it .. the customer service is horrible. The techs need to learn how to install properly. They tried to get me to switch my phone service, but like the other services they offer, it's only half-assed, they don't fully do everything, they only do just enough. I'd rather pay more with someone else, than be stuck with their phone service too ... because whenever you'll need help, there's not a REAL PERSON to be found! Only this a.i. that never understands the human element!! My recent internet problem ... they kept apologizing, but that's ridiculous .. it doesn't ever help anything! They needed to get my service back asap. Stop apologizing! Techs finally came out and didn't fully do the install .. only parts, so it'll probably go out again. The only thing this company was good at were their welcome gifts ... better than most , they gave 2 good gifts within the first month ... but everything else ..

The service repair tech, Jay-Jay in the San Francisco Bay Area is DISHONEST and did NOT do his…read morejob!! We had a repair ticket open up for our house land line phone to be serviced because of no dial tone and one ring tone, we purposely cancelled ALL our appointments so someone was home for his visit because the house is equipped with an alarm, but he did NOT show up for the promised time. All our follow-up actions failed after numerous attempts trying to find out when he would show to make up for his "no-show". We finally got his report from the service department saying he had written down that he could not get to the phone box at our house as "a legitimate excuse", NOT TRUE at all because we WERE at our house all day that day!! We are leaving AT&T because of Jay-Jay and HE does need to be retrained fully to do his job ethically!!