I had a really meaningful experience with Terry at the Comcast store at The Veranda in Concord, CA. I came in after my dad had just passed away to cancel his account and set up a new plan for myself. Terry was incredibly helpful throughout the entire process, and he showed genuine compassion when I explained the situation. That kind of understanding during a difficult time meant a lot more than I can properly put into words. He did mention a few additional deals that were actually very good, but what stood out was that he wasn't pushy at all. He respected the situation I was in and focused on helping me get exactly what I needed without any pressure. In the end, he set me up with the best plan tailored to me and my family. His professionalism, kindness, and patience made a hard day a little easier to get through. Terry truly went above and beyond and deserves a raise and a promotion. I'm very grateful for his help and would highly recommend him to anyone. read more

Very poor customer service! From the moment we walked in, the lady seems like not interested to welcome us, asked if we have an appointment twice. Although we have one, we feel that our transaction is being rushed. We went to Walnut Creek branch and the vibe is so positive, we were offered with detailed review of the packages and promo. read more

I got tired of dealing with Direct TV, Astound and T-Mobile always increasing their monthly fees, bad service, nickel 'n dime-ming me. I switched everything ( Cable, Internet, Router, and Cellphone) to Xfinity and saved $100 per month! read more

Xfinity is the absolute worst. Do ALL you can to do your mobile and internet business elsewhere; it's simply not worth it. The level of incompetence, even from managers in-store (Bianca) is infuriating. Between in-store visits, and over the phone reps, Xfinity wasted 3 weeks and over 18 hours of my life, putting my employment at risk by not be able to get my internet not working, AND completely disrupting my ability to communicate by losing/disconnecting my phone number (that Ive had for 15years and is tied to EVERYTHING) only to give me a "temporary" random # from VA (I live in CA) because they couldn't get my number back, but then to not be able to recover my original number at all (which never should have been "lost" on the first place. And it was the MANAGER Bianca who deleted it from my phone.) In this day 'n age, if your internet AND phone are not working, it completely disrupts your life. Full stop. And mind you, none of this was my doing. All i wanted was to start a new account. Should be the easiest thing in the world. 3 weeks later they couldn't solve any of the problems they created. There's a reason Xfinity ranks last for customer service. Its appalling. If you tech "works", sure, everything seems fine. But if you have any issue, be prepared to lose hours if not days of your life in hopes that "maybe" the issue will be resolved. Good riddance. Never again. read more

They force you to wait endlessly and then sit in a sales situation, just to pickup some equipment for service that is already activated. An absolute waste of time. Would avoid altogether if I didn't need the equipment urgently. Even with an appointment it takes far too long to even start a conversation with anyone who can help. Do avoid at all costs. read more

This business is horrible at customer service. There is no sense of good customer service or urgent. Your just another number and they say wait 25 minutes... it appears they hope you get tired of waiting far beyond the given time, hoping you will walk out. They have lost my business, you just don't treat customers like this time doesn't matter.... I even heard them get a name wrong and butcher the name. They giggle about it outlook like uts funny. Just bad service when the customers do not come first. read more

This was one of the most frustrating customer service experiences I've ever had. I contacted Xfinity for one simple reason: to view and understand my bill. What should have taken a few minutes ended up taking over one hour, and I still didn't get a clear answer. During that hour, I was repeatedly pushed to activate a mobile device and asked to provide an IMEI number. I clearly said NO at least five times. I did not want any new mobile line or device activated. Despite this, the agent kept pushing activation as if it was required just to see my bill, which is completely unreasonable. I was also offered "faster internet for $0," which I do not trust at all. I have been misled by Xfinity promotions in the past that later showed up on my bill, so I had no confidence that this offer was legitimate. Instead of transparency, it felt like another upsell attempt. I was told I had multiple accounts at the same address that needed to be merged, but this was poorly explained and only added more confusion. My original request was never properly addressed. The entire interaction felt scripted, disorganized, and focused more on selling services than actually helping. Customers should not have to repeat themselves or feel pressured just to access basic billing information. This experience was exhausting, disrespectful of my time, and extremely disappointing. read more

Another excellent experience at this Xfinity store! I was so impressed with the service the other day and my new iPhone 17 Pro Max, my husband wanted to exchange his for the Pro Max too. When we walked in we were greeted right away, and this time we were helped by Terry! I explained what we came to do and he got right to business. Terry was very friendly, professional and personable, no sales person vibe at all! The entire process was again smooth and drama free. We left with the phone we wanted and even more confidence in our decision to leave T-mobile and come to Xfinity. Thanks so much Terry, we'll be asking for you when we come in too! read more

This is a yelp yep no don't get Comcast or infinity. Whatever you wanna call that hell hole they rip you off they they owe me $217 for the last three months they said the checks in the mail basically can you imagine if they owed 5000 people $217 with the interest would be on that savings they lied to you they rip you off do not use them. I'm telling you when I went in there to order it the cable oh they kissed your butt, but when you go in there says I'd like to get my refund they snotty rude people. there's other cable companies. I did a Nextdoor app nothing but bad things except for maybe three out of 5000 people. Why do people continue to use these jerks read more

Xfinity is horrible Internet people please don't go to Comcast or Xfinity horrible horrible every time you call us for something they never respond washing the movie Internet cut all the time washing the football Internet fucked up please people don't go to Xfinity go to Best Buy but the receiver and watch it on YouTube . read more

I needed to return my internet equipment as I upgraded. Came to this Xfinity at The Veranda in Concord, CA. "David" assisted me with professionalism, efficiency and friendly in my return. I was in and out in 10 minutes. For the future, I will return to this location should the need arise. read more

Absolutely terrible customer service. We went in person to the store to try to change our plan since the rate for WiFi increased from $70 to $130 after our one year contract. The rep who helped us was completely useless. He was constantly trying to deceive us to get us to not downgrade our plan for the cheaper option. Acting like we were stupid and couldn't do simple math. This man was outright lying to us saying switching to slower speeds would actually increase our bill. Then, he had the audacity to pretend to suddenly find a way for us to save money. And this way was to buy two Apple Watches from them to get free service on the watches. You got to be kidding me. I get it, you guys get commission but this is a terrible way to do business. read more

Had an appointment made for me by the call center rep. Came in and they couldn't help me. Instead they're making me wait for their in-store phone service rep.. Be for real.. I should've stayed with TMobile .. ‍ read more

We wanted to return one of our boxes, you would think that would be not only simple but fast. No such luck! I person checking in people said he could not do it and one person was helping customers with 6 people waiting. Since it was close to 6pm and people do like to conduct their business after work it was busy. I recommend you pick another location to go to that perhaps is better staffed. read more

Xfinity recently installed a virtual assistant keyosk for customer support but it is basically a kind of self service in the store with minimal help from the staff. You can't expect there will be a real exepet to help you. Instead you should use tiny screen with headsets and webcam to talk with a guy in the screen and operate your device following the instructions. It is very disappointing move, Xfinity!! read more

Terrible phone customer service. Trying to port a number to xfinity mobile. Started by getting stuck in the phone tree for 30 minutes listening to "You're call is important to us - please stay on the line". Dialed in on a second phone and got through to an agent in a couple of minutes. Then, the first representative put me on hold while she tried to solve the problem - ended up back in the main queue. Second rep said he would put us back in contact with the first rep - this did happen and we ended up in the main queue. Third rep said it was not possible to be put in contact with the first rep who helped us and proceeded to gather all the same information. After over an hour with rep 3, we got disconnected. No call back - even thought I explicitly requested a callback in the event of a disconnect. read more

This location has some weird vibes in there. For some reason they had Fox News on the tv really loud. I was waiting for my mom because she was being helped by an Xfinity employee so I decided to sit down in front of the TV. I changed it to MSNBC just because I don't watch Fox News and they had the remote easily accessible to customers on a little table in the middle of the chairs. As soon as I did, this white lady employee walked up to me and took the remote and said it was too loud. I agreed because I didn't even touch the volume and I didn't realize I could change the volume on it. I felt uncomfortable being there with all of the white employees talking and staring at me. read more

I have had to call tech support twice for this service. The problem is the app to watch Xfinity wirelessly on your TV is about four percent crap. The app works 96% of the time but it needs more work. I am customer service oriented and have a few decades of tech support under my robust belt so I am opinionated. The first time I called, I spent an hour plus speaking with a neophite who was totally over his head. I finally reinstalled the app on my own advice and that fixed the problem for a few years. Lately I have been forced to reinstall the Xfinity app daily on the boob tube to get it to work. Spent 30 minutes on hold and was transferred to the wrong department. Another 30 minutes on hold and the young lady in the Philippines told me she will call me back when she has a live support person to help me. No call back. I will reinstall the app daily. read more

If it were possible to give negative stars, I would give it for the worst customer service..Contacted them regarding the trying to change the alarm code and got hung up twice on. Finally a very rude person named Tino come on line..Customer service? This person had no idea how to handle this job. Since he was useless, Asked to speak with a Manager and his answer was " It will take a long time for that to happen."As of this time we are currently waiting over 25 minutes to speak with a Manager..Finally a Manager comes on 33 minutes after waiting.. Totally different experience.. Jay was very professional..problem resolved..I would give him a 5 Star review on his service alone, but Tino, needs to find a different job, but with his attitude don't think he'll find anything because of his poor attitude read more

The xfinity employee with the Japanese neck tattoo is scummy. He said i get free peacock by signing up with their internet. During the sign-up he added-on LIVE NOW without my consent and i was actually paying for a streaming service until i reviewed my statement. They will add on stuff without your consent to get their bonus. If you see a charge, question it! And dont believe them if they say you get a credit. Make sure your credit shows on the contract before you leave their office. read more

Their technicians have no idea what they are doing. I have subscribed three or four weeks ago and tried to get Apple TV+ on my tv. They tell me to unplug the tv and they'll call me back in 1/2 hour (that was two hours ago). They tell me to clear the history (not only did it not work, it cleared the history of another channel). Xfinity technicians are TERRIBLE! read more

Over priced, terrible service. If you ask the same question to 5 different people, you'll get 5 different answers. The xfinity store is no help, AT ALL. No customer loyalty. They have no interest in keeping long time customers. read more

The service was great, Stef was very helpful and help me to get all the discounts. The only reason I am giving 4 stars, is wait time.

Worse than the DMV. Long waits for no help: they blame telephone support lines and telephone support lines blame the stores. Nobody seems empowered to solve customer service issues. Customer service agents can come across as smug and apologies for inability to help feel insincere. I understand they are operating within the limits of what they can do but baffles me Xfinity continues to raise prices (internet doubled recently) and decrease customer support. read more

Came in to drop-off a wifi motem through walk-in (no appointment). Waited around 20 minutes and was helped efficiently. This is a busy location so obviously you may have to wait in line depending on how many people are there! Everyone I talked to were very nice even though the some customers were in their faces. Would visit this location again. read more

Just left not too long ago. I had to come in because my moms bf told me that the union city Xfinity was giving him issues. My mother had passed away and I uploaded her death certificate online along with other paperwork last month on the 18th. In the email they said if they needed anything else they would send me another email so I thought everything was good. When I came in the man at the front welcomed me in and was nice. He took my name and said someone would be with me shortly. I didn't wait that long. A gentleman with his first name with a D (I'm sorry I didn't catch his name) tall guy with a beard. He was helpful I had to show my mothers death certificate to close out her account. He told me to let her boyfriend know to bring in the boxes and everything they are using- he said he shouldn't of had issues returning the items in. That they would of taken the items and just given him the receipt for returned items. I told him I uploaded the information online and showed the email confirmation. He told me that they don't accept it like that because people can do forgery. Which I get it- so I brought in my mothers death certificate. He told me people open cable in their kids names etc (WOW) so I get why they needed it in person. I showed him my ID and the death certificate. He let me know to tell my moms boyfriend to take pictures of the serial numbers- & keep the receipt! He said to let him know if they have issues again! They live in Hayward so they went to the union city Xfinity. The man verified the death certificate and My ID. I left the review here because he said they would give me a survey but I'm not sure how they would do that because they don't have my information. So I'm leaving a review for his excellent customer service and for explaining the confusion. I told him I uploaded the documents on the website and he said that they don't do that? Which is weird because I uploaded them and even had an email. Either way it's done now and my mothers account is closed and her bf can leave me alone about this now. Thank you for your help! I don't know the man's name but it I know his name tag started with a D? If I had the survey I would of given him a 10! When I was leaving he even said Salamat (meaning thank you in Tagalog! Which was nice everyone thinks I'm only Mexican by my last name- Thank you for taking care of this matter so I no longer have to deal with my mothers boyfriend Ben Cariilo he's made my life hell before my mother passed and now after. (Eye roll) his text to me.. but anyways like I said thank you for helping me So if a manager gets involved I have no clue why. I already explained to my mothers boyfriend that Xfinity EXPLAINED to BRING the equipment in the man EVEN took a picture of the equipment serial numbers on his computer with MY PHONE so I can text it to my moms bf he instructed to take pictures of the serial numbers, keep the receipt and if there were any other issues to COME BACK and they would help. So why he called the manager I have no clue?? I'm just glad this issue is taken care of because I did all of this on August 18th and told him to turn the boxes in THAT WEEKEND- on Sunday! We're now in sept! I don't know what was sneaky about how xfinity handled the situation but that's what he said the "Manager" said and that someoen would of been fired?? For what? This was just an attempted to start crap on his end- so if there's issues that come up I apologize in advance Didn't want to be messy on here but I don't want someone to get fired because my moms bf is a male Karen and xfinity handled it the way they were supposed to. read more

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Very slow costumer service, the worst. 1 hour sitting waiting to be helped and the staff just walking around without any sense of rush

Comcast decides to shut down my email without a mention to me. They say I need to change my secret Pin. Problem is, back in 2006 they did noy have Pins for accounts. So now my business email is shut down for 3 to 5 days until I receive a snail mail post card with the secret on it... that does not exist. What a joke! read more

Nothing about what these people tell you can be trusted. Even we you demonstrate there is an issue, and I mean, any issue, they have no authority to make it right. In my case they had to change my plan and obligate me to a contract from month to month. Some people are well meaning but to resolve the issue took 6.5 hours. Management of this business is toxic. The whole sham is set up to confound you, mislead, or obstruct the issue. If I thought ATT was any better I would quit them today. Instead, I am going to research cord cutting options. This is the worst business experience I have ever endured. and I have vowed that it never happen again. read more

If there were a zero star rating I would select that, as Comcast is monopoly playing with ALL of us who allow them to! Not any more, canceling services there as they have no moral or business ethics, and don't care about satisfying their customers of decades long commitments. The FCC and other government agencies shouldn't allow this behavior and cornering the market with 2 to 3 other big name companies in the space. Wake up Government Officials! read more

Appointment system is a big joke. Arrived 15 minutes for a 1:30 pm appointment. Had to leave at 2:10 without being served. In the middle of my wait, I asked the receptionist if I had missed my name being called. I was told I was only waiting 37 minutes at that time. I am only returning a box! read more

I was here this morning at 9:45 waiting for the doors to open. Five in front of me. It's 11:10 now. Can't be in a hurry here. read more

Yeah, Elliot was super great. Five star all the way. very professional, easy-going, and super smart

I thought I was going to waste a whole day trying to fix the network upgrade issue, but I just walk in and finish everything in five minutes! The service is as fast and powerful as the Internet speed! read more

Xfinity - The service is as fast and powerful as the Internet speed!! - Television Service Providers Near Me - Concord, California

Sketchy service that is there and then not there, terrible customer service when you're having problems, really poor streaming service on TV, didn't give me the correct boxes from the in person Xfinity store, too expensive. read more

Worse than the DMW don't even bother wasting your day here. No workers, no one cares, and they don't help, if you absolutely need to go to an xfinity store don't go to this one. -4 stars without question. read more

Unbelievably awful customer service. Absolute bureaucratic hell. I tried to cancel my service when I moved, and the agent convinced me to continue my service by lying to me that there were cables already at my new apartment. When I tried to activate, it turned out it wasn't true. I tried to cancel multiple times, and was assured multiple times that my account had been cancelled but I kept getting bills. I still have not managed to get this resolved. read more

Avoid!!!! Hands down the most deceptive rip off ever! Bundled our phone, internet and TV they promised a new iPhone 15pro free, it never showed up then they tried to charge full price. Still can't get the auto deduct set up, customer service in India just pointless to talk to them. read more

This place is the worst, from the staff to the store manager, Especially the store manager. This guy does not qualify to be a manager, nor should he be in the service business. He has no intention of helping you instead will try ever way he can to push to call the 800 #s to resolve your issue. He keeps telling me he can't see any notes, he can't see anything, there is nothing in the system, etc. I came here to get some assistance for something I was overcharged for. After many attempts of calling Xfinity, was not able to resolve my issues so I decided to go to the store. When I got there, I got shut down with a bunch of NOs and all they could do was put in a ticket for me so i can call to follow up with Xfinity. a manager is someone who can offer you a better solution, but not this guy. Not only does he seem to be woken up on the wrong side of the bed, he also has an annoyed look toward everyone. Xfinity screwed me up so badly. I have two accounts with them and had to recently cancel my home security system because it sucks with nothing but false alarms going off in the middle of the night. I will look into another company for internet for my two homes very soon. No matter how good of a deal Xfinity gives you, stay away. You pay for what you get. don't bother coming to the store, half of the staff are helpless and useless including the manager. You will be rolling the dice, and hopefully, whoever is helping you know what they are doing. Otherwise, you will be wasting your time. read more

Xfinity is scamming us and dragging their feet at resolving the problem they created. Sharing my story below to the news channel and others. Hello NBC Bay Area, Last year, my husband and I changed wireless phone providers and joined XFINITY's cell network. We signed up for 2 phone lines, each costing $30. We just noticed, on our bill, that we have been over-charged since we signed up; XFINITY has been charging us as recently as this month, for 3 phone lines. We have evidence that shows that the third line, which has a very strange number to begin with, was never used, not once. We have a handful of very lengthy calls with XFINITY where we went over, time and time again, with different agents, the issue with no resolution. The first time we called, we were told we would see the refund of $510 on September 16,2024. Absolutely nothing in our account. We had to call XFINITY again, and the second time, were told they couldn't do anything about these charges (this is stealing) because we waited so long to tell them about this issue! (We just found out about being overcharged, by the way!). We escalated the call to their manager, who then said they do owe us money. Why are the stories different from one person to the next? We are now told that by the end of the month (end of September, 2024) we will see the money refunded. I have ZERO confidence in XFINITY and what they say. One can very easily see how we have had money stolen from us from this huge company, with little to no remorse on their end. They would prefer to keep the money, and instead of refunding it as they should in a timely manner, give us false hope with ambiguous dates where we should see the money back in our account. They are dragging their feet, and it is at the expense of us. What they do to consumers is so wrong; it would be malpractice in the medical field. I appreciate any help you can provide. They are shady and corrupt with no apparent SOPs. Thank you. read more