When I first mentioned I was changing carriers from T Mobile to Verizon I was warned about the…read moresevere drop off in the quality of service I would receive. I should have listened. From my first visit to a Verizon wireless store to transfer my family's phone lines from T Mobile to the new carrier things were wrong. I was told my mother could get her number activated remotely only to find out they disconnected her T Mobile line without starting the Verizon one, and were shipping me a SIM card instead. This was a problem because until her retirement, she worked as an educator in a high-crime area of Glendale. The same thing happened to my fiancée; who thankfully worked from home and was largely unaffected by this snafu. When I went into the corporate Verizon store I was once again lied to by an agent named Jonathan, who told me he would be able to activate the lines over the phone after the SIM cards arrived. I waited, and when the SIM cards arrived I called Jonathan only to learn that I would have to go into the store anyway. After taking time off work to get this done it was finally achieved, a week after it should have been resolved. Unfortunately, the promises Jonathan made to me regarding the discounts and waived activation fees for the lines were just as empty as the rest of the words I've received from Verizon agents. I had to pay an $800 bill just to get my family plan started. Six months later I made the mistake of calling my local Verizon Wireless store to attempt a surprise phone upgrade for my fiancée. The agents I spoke on the phone with, Renzo and Jah, both told me that my local store had the specific iPhone she wanted in stock and would be able to upgrade her phone today. I took time off work and we made a morning of it, but when we arrived at the store they not only did not have the iPhone in stock, it isn't in stock anywhere in the phoenix valley! I spoke with a corporate customer care representative and they confirmed that model is on a 10-day back order, and is not available in Phoenix. This company is inherently dishonest and I would not recommend them even as a last ditch option. If there is a better option for cell service in the city Maricopa please reach out to me. Verizon's best competitor has a family plan waiting for them. If you are on the fence about starting a plan with this company and have another option, I would think again.

DO NOT GOT HERE the girls were so rude!!! We went in to upgrade our phones and they would not help…read moreus and basically told us we had to do it on own - that is ridiculous we pay Verizon a premium price for premium service. We ended up going to the Verizon by the chandler mall and they helped us right away and got us set up on two new phones - go there instead!

Absolutely great service by these people at this location. Friendly, honest and fast serviceread more

Worst ATT store ever. Way understaffed. Waited an hour to buy a new phone. Finally left. Came…read morein another day. Went better. Came in to return old phone. Had to wait forever again. Go somewhere else.

Dropped off a watch for repair and never heard back from them and shop was closed shortly after…read more Scam stay far away from businesses like this. Never reached out to return the watch

I have been so patient waiting for my I pod to be fixed. I called so many times and I also text…read moreArash for when I can get my I pod back. I have a lot of songs that I cannot replace. I even offered to buy another I pod to replace the old one. He keeps telling me he's waiting for it to get back to him. It's been so many months. I went to the store today and it's out of business. What should I do. Please do the right thing. It was working it only needed a new battery.

Extremely aggressive staff. Zach/Zack has been there for 2 years. He likes to hangup while your…read moretalking and be extremely unprofessional acts like a little girl. Sold me on services that aren't being received and since they're in the wrong they get aggressive over the phone its comical steer clear of this place and this guy named zachary. Absolute joke of an employee and management must be a bigger joke to employee such a foul human. POS

Zach is one of the more unprofessional people ver dealt with on the phone. He hangs up on you mid…read moresentence. He has problems when someone has an issue he can't resolve and will just hang up. Their employees lied about services and didn't follow through. When called out and ask To speak to management hangs up and started forwarding my calls

I went to T-Mobile, Experience Store, located in 3100 w Chandler Blvd…read more I had a pleasant experience here.Anna S was very helpful,friendly,knowledgable and terrific。 She changed my sim card & reset within 30 minutes。 Also, she found out that there are mistake of my billing, so she adjusted on the system & told me a corrected bill will be email to me some days later。 The Store Manager should be proud to have her as team member。

WORST T-MOBILE LOCATION EVER!!!!! I'm a very reasonable person but I've been dealing with this…read moreplace for a MONTH. The store is supposed to give me a credit for some devices that I've returned, but the manager is the only one allowed to do this (per customer support.) Yet this manager is magically never there, even when I call day after day after day. Customer Support has notified him multiple times to contact me and do I get a call to resolve the issue? NOPE T-Mobile Customer Support is GREAT, but this specific store is easily THE WORST STORE I HAVE DEALT WITH. Go to any other store and save yourself from this train wreck.

I was in dire need of a new phone since mine broke and this location took great care of me. The…read moreteam was knowledgeable, quick and made sure to meet my expectations. We even made great conversation while I was there and stressed because of my previously broken phone. I left very happy with a brand new phone, screen protector, and phone case. Thank you Freddy and team for creating a great experience for me at T-Mobile!

Walked in at 10:30 am and there were 2 clients ahead of me. Expected that. BUT, there was no…read moregreeting or response WHATSOEVER not even an acknowledgement of my presence. Agents maybe skillful in their expertise, but after 20 min i asked politely what the wait time might be. The gal closest to me assisting a customer smiled, shook her head and said she didnt know. I checked twice after walking in twice--still no acknowledgement, so i walked away. Not happy as a new client and very disappointed in being ignored. Not good business pr

Customer service reps are unfriendly. Changed phone one day after purchase and was charged an extra…read more$75 re-stocking fee, terrible cell tower service, internet not available where I live, everytime I call c.s. it's a long wait, have to wait on hold forever!! Worst cell service ever.

I used to hate going into this store and hadn't for a couple years. Recently though, I had a very…read moredecent and genuine experience getting a new phone with Hailey and Andrew. They went above and beyond to make sure I got what I wanted at the best price. I will be going back!

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

I am absolutely THRILLED with the service I received at uBreakiFix on Ray Road! I brought in my…read moreLenovo laptop thinking it was a major hardware failure because it wouldn't charge or power on, but Lily was a total lifesaver. She was incredibly friendly, professional, and diagnosed the issue almost instantly. She had me back up and running much faster than I ever expected! Her honesty and efficiency are truly off the charts--it is so rare to find a shop this trustworthy. I would 100% recommend Lily to anyone experiencing a similar laptop issue. Five stars isn't enough!

The greatest! Today was my 4th visit to the Ray Rd location in Ahwatukee. Problem was not my…read morephone this time it was my computer. I can now say they know what they're doing in all parts of the tech world! The staff is unbelieve...PROFESSIONAL! HELPFUL! THEY COMMUNICATE! NOT OVERLY PRICED! It so nice, in today's world, we still have businesses that have great customer service!!! My thanks goes out to all the staff!

I had a great experience at Phones and Repair Plus. Max was quick, very caring, and took the time…read moreto make sure our son's phone was properly fixed. He was honest about what needed to be done and his pricing was very fair, which I really appreciated. You can tell he truly knows his stuff. The before and after of the phone speaks for itself. He brought it back to life. The location is also very convenient inside the Food City plaza right in the barbershop, which made it easy to find. If you are looking for someone trustworthy and skilled, I highly recommend this place. Thank you, Max.

replaced the cracked screen on my Apple X Max phone for at least $20-$30 less than other places and…read moredid the work in about 10-15 minutes including a complete cleaning and service. Now I want to get a neww battery and this is the shop I want to contact first. Ken Mack