I used this company for over a year and a half It was good for the first three months, then…read morestarted having signal loss. Sometimes it was off for only a few hours but if it went down on Friday which it did several times it would stay off until Monday morning. After having 43 full days of no internet since the first of the year I called to cancel. Had to argue with the the man he kept saying it must have been my problem because it wasn't them. Finally agreed to cancel but required another month payment. I'm already behind 43 days. Asked about the $300 deposit and was told that the deposit isn't returnable when you cancel. This outfit is a total scam and should be investigated except who to you complain to?

Dishonest, borderline scam company. 15 day money back guarantee? Nope you only get 75% of your…read moremoney back and you have to cover the cost of shipping their equipment back to them. Had their service for 3 days and never got more than 1Mbps, got told to move it closer to the window because they couldn't "configure the router" if it wasn't by the window. I called and cancelled and they still called me for 2 days trying to make it right after I had already told them I cancelled and it's been over a month and I STILL don't have my money back. Don't waste your money or energy on these scammers

Astound internet service was installed Feb 6, 2026. On Feb 26, 2026 they had to come out again due…read moreto an error message repeatedly saying "no internet". The the original installer apparently didn't complete the job and neglected a step. On March 30, 2026, I started receiving the same error message "no internet". This went on for 2 or 3 hours before internet service resumed without constant interruptions of no internet service. Yesterday April 8, 2026, at approximately 2:48pm I started receiving the same message "no internet". I rebooted, shut everything down and restarted. It worked for about 5 min before saying the same thing. So I called Astound and was told that I was going to need someone to come out because something was wrong AGAIN! I've only had Astound for 2 months and a technician has been required twice within that time frame. So everything I've heard about Astound appears to be true! Very Dissappointed!

I don't know how these people live with themselves. We're paying $500/month for 100 mbps service…read more No, that is NOT a typo: $500 for 100 mbps. When we try to cancel, they want nearly 10K in early terminal fees, and when they respond to your complaints with "get in touch; we'll have get you a better deal", they offer to up you to 500mbps for the same price, but only I'd you sign on for am additional three years of their insane costs. Just avoid them and their predatory pricing and go with Spectrum: you'll get faster service at greatly lower pricing and without the onerous contract.

When we moved to the Hill Country we just assumed we could transfer our existing big name internet…read morecompany to our new place. Wrong. Then upon asking our new neighbors, all we got were horror stories about the various local satellite internet companies available. I decided to look elsewhere and stumbled upon SimNet. Boy, am I glad I did! Truly unlimited data with almost no downtime and quick technical response to the rare issues that crop up. We have 4 computers, 4 smartphones, and 4 TV's that stream Netflix, etc. We don't use everything at once, but we do often have a few going and virtually never have buffering or issues. For us here in Wimberley, we'd never use anyone else.

They started me out on a service plan that was cheaper jacked. It up remove the cheaper service…read moreplan and now refuse to refund me for the equipment.

These people are great great customer service they have unlimited plans along with a bunch of data…read moreand its so much cheaper than anywhere else and my service works everywhere if not better than what I had before

Aio is the WORST phone service provider EVER. I started service with them and everything was fine…read moreuntil they refunded me my money for no reason. I called and got the run around even from the supervisor. Finally, after months of trying, they told me my money was fraudulent. I was livid!!!!!!! Now they won't let me use the phone I paid for elsewhere saying I need their service for four months. Forget that! If you want a provider for phone service, go elsewhere. Aio doesn't care about you as a customer.

Texas Data gives the best and most professional customer service I have ever experienced. Kyle with…read morecustomer support is always knowledgeable about the system and can solve any issue over the phone. I higlhy recommend Texas Data as they make me feel like I am their only customer!!! Great job guys!! Gary Paleface Feed, Spicewood

From the owner: Reliable high speed wireless internet for the Texas hill country!read more

after multipl d ays of our service going out for a few hours and then coming back only to go out…read moreagain and dealing with optimum's poor excuse for tech/customer support i pulled the trigger and switch to an alternative provide we have in our area. every time i had an issue with our service dealing with their support was painful. took over 30 minutes on the phone to cancel. there's a reason that optimum has such low customer ratings. If i could give them a zero a would

The actual internet service at my home has been okay so far, but everything else about dealing with…read moreOptimum has been a nightmare. Their customer service is extremely frustrating. It's nearly impossible to get someone on the phone who can actually solve a problem, and when you do, the experience is usually rude, unhelpful, or full of conflicting information. Trying to get an issue resolved feels like being sent in circles. I've been told different things by different representatives, and some of the information I was given turned out to be completely inaccurate. On top of that, communication can be very difficult because many of the customer service agents are hard to understand, which makes resolving anything take even longer. Overall, the lack of professionalism and poor customer support makes this service not worth the hassle. Even though the internet itself works fine, dealing with the company is exhausting. I would strongly recommend looking at other providers before choosing Optimum.

I own and operate a successful coffee shop in Austin. We have as many as 80 wifi users at one time…read moreon a regular basis. I spent almost two years banging my head against the wall trying to manage it myself. You name it, we tried it. We paid for multiple lines, we bought the best routers we could find, changed service providers, threw money at anyone we thought could help us, and consulted with everyone we thought might be able to help us. Nothing we tried was able to fix the problem. We'd pay someone to come out to find that our router had been hacked and the settings reset. They would fix it only for it to get hacked again in a few days. We'd get letters from our different providers that people were abusing the wifi and using our line to download things illegally. We saw Yelp review after Yelp review complaining of our poor wifi. What could we do? We were doing EVERYTHING we knew of. It seemed people thought that we just didn't care but that was not the case. We just didn't know how to fix the problem and it seemed neither did anyone else. That is until Murray from DeepCoolClear came along! I wish I could speak about all the things he has done for us, but half of them are above my head! I know this: now we get Yelp reviews talking about how much our internet has improved! No matter what problem we have that is internet related, Murray has the answer and he has it right when you need it. Our new wifi managed by DeepCoolClear is able to easily handle our 80 plus users simultaneously. Murray also has a plan in place for us if our needs increase. If people are abusing our wi-fi by using bit torrent, etc.. the new system identifies their computer and automatically kicks them off after a certain period of time freeing up the bandwidth for everyone else. When needed, he works with our POS creator to work out kinks there. Even when we are just doing things wrong, when it is totally operator error, he helps us out without a second thought. I'm trying to remember all of the wonderful things DeepCoolClear is doing for us, but there are just so many! I believe our POS has priority when it comes to the internet so our credit card transactions are no longer affected (slowed down) by a high volume of customers. We haven't received any complaints from our service provider about illegal downloads since DeepCoolClear began managing our wifi. They can produce reports and graphs for us to show us just exactly what's going on all the time when we have questions and they are available 24/7 to answer those questions. I have yet to call Murray and get a voicemail at the end of the line. I guess my only complaint is that I didn't find these guys 2 years ago! Seriously, I cannot say enough good things about them. Do yourself and your business a favor and use DeepCoolClear to manage your public wifi!

Murray and Girish have made public wifi work at Spider House for several years now. They…read moreunderstand the technology, they understand my budget, they are very responsive to issues and they are a real pleasure to work with. What's not to love? Highly recommended.