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Verizon

2.9 (40 reviews)
Open 10:00 am - 8:00 pm
Updated 2 weeks ago

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10 months ago

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6 months ago

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8 months ago

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1 year ago

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3 years ago

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3 years ago

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6 years ago

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4 years ago

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4 years ago

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5 years ago

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6 years ago

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6 years ago

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6 years ago

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6 years ago

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4 years ago

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7 years ago

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10 years ago

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5 years ago

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13 years ago

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5 years ago

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8 years ago

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6 years ago

Bad, slow customer service. Waited 10 minutes. We finally walked out, knowing we could get better service at another Verizon store.

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12 years ago

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7 years ago

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12 years ago

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11 years ago

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15 years ago

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10 years ago

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15 years ago

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7 years ago

Very professional and organized. Gerry got my phone, answered all of my questions, and was great throughout.

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12 years ago

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11 years ago

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8 years ago

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12 years ago

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11 years ago

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10 years ago

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15 years ago

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Ask the Community - Verizon

Review Highlights - Verizon

A young man opened the door for me and immediately introduced me to Matthew who would be my specialist.

Mentioned in 4 reviews

Read more highlights

Astound | Austin

Astound | Austin

(510 reviews)

Astound internet service was installed Feb 6, 2026. On Feb 26, 2026 they had to come out again due…read moreto an error message repeatedly saying "no internet". The the original installer apparently didn't complete the job and neglected a step. On March 30, 2026, I started receiving the same error message "no internet". This went on for 2 or 3 hours before internet service resumed without constant interruptions of no internet service. Yesterday April 8, 2026, at approximately 2:48pm I started receiving the same message "no internet". I rebooted, shut everything down and restarted. It worked for about 5 min before saying the same thing. So I called Astound and was told that I was going to need someone to come out because something was wrong AGAIN! I've only had Astound for 2 months and a technician has been required twice within that time frame. So everything I've heard about Astound appears to be true! Very Dissappointed!

Avoid this company and their predatory pricing at all costs. They are charging us way, way, way…read moremore than than is reasonable for the insanely low level of service they are providing and when we try to cancel they want nearly 10K in early termination fees. There are much better options. Edit: I contacted customer service prior to coming here. That's where I got through nearly 10k to cancel figure. I don't know how you can justify $500/month for 100mbps service and then charge that absurd cancellation fee, but others need to be warned about you.

DeepCoolClear

DeepCoolClear

(17 reviews)

Crestview

I own and operate a successful coffee shop in Austin. We have as many as 80 wifi users at one time…read moreon a regular basis. I spent almost two years banging my head against the wall trying to manage it myself. You name it, we tried it. We paid for multiple lines, we bought the best routers we could find, changed service providers, threw money at anyone we thought could help us, and consulted with everyone we thought might be able to help us. Nothing we tried was able to fix the problem. We'd pay someone to come out to find that our router had been hacked and the settings reset. They would fix it only for it to get hacked again in a few days. We'd get letters from our different providers that people were abusing the wifi and using our line to download things illegally. We saw Yelp review after Yelp review complaining of our poor wifi. What could we do? We were doing EVERYTHING we knew of. It seemed people thought that we just didn't care but that was not the case. We just didn't know how to fix the problem and it seemed neither did anyone else. That is until Murray from DeepCoolClear came along! I wish I could speak about all the things he has done for us, but half of them are above my head! I know this: now we get Yelp reviews talking about how much our internet has improved! No matter what problem we have that is internet related, Murray has the answer and he has it right when you need it. Our new wifi managed by DeepCoolClear is able to easily handle our 80 plus users simultaneously. Murray also has a plan in place for us if our needs increase. If people are abusing our wi-fi by using bit torrent, etc.. the new system identifies their computer and automatically kicks them off after a certain period of time freeing up the bandwidth for everyone else. When needed, he works with our POS creator to work out kinks there. Even when we are just doing things wrong, when it is totally operator error, he helps us out without a second thought. I'm trying to remember all of the wonderful things DeepCoolClear is doing for us, but there are just so many! I believe our POS has priority when it comes to the internet so our credit card transactions are no longer affected (slowed down) by a high volume of customers. We haven't received any complaints from our service provider about illegal downloads since DeepCoolClear began managing our wifi. They can produce reports and graphs for us to show us just exactly what's going on all the time when we have questions and they are available 24/7 to answer those questions. I have yet to call Murray and get a voicemail at the end of the line. I guess my only complaint is that I didn't find these guys 2 years ago! Seriously, I cannot say enough good things about them. Do yourself and your business a favor and use DeepCoolClear to manage your public wifi!

Murray and Girish have made public wifi work at Spider House for several years now. They…read moreunderstand the technology, they understand my budget, they are very responsive to issues and they are a real pleasure to work with. What's not to love? Highly recommended.

Verizon - mobilephones - Updated May 2026

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