As a whole, I hate AT&T. I would love to stop using them, but I have yet to find a phone carrier…read morethat is reasonably priced, has good customer service and good coverage. AT&T/Verizon/T-Mobile/etc. do not meet all of these expectations. So, ignoring that AT&T is an evil, greedy corporation, I actually found my experience here to be quite delightful. I was switching from an iPhone to a Google Pixel and needed to get my phone activated, data transferred over, and I think a new SIM card too. The Pixel is the first android I've ever owned, so I wasn't really sure what to expect with the transferring. I went in there expecting them to just activate my phone and then either give verbal instructions on how I can transfer the data at home or tell me to buy/download some app that can do it. I walked out with a working phone, contacts and pictures all in place. I literally just sat there and they did all the work for me. The employees were competent and friendly. Not what I was expecting at all. They've restored a little bit of my faith in AT&T and it's nice to feel that the local store will actually be helpful with any future issues.

I am extremely disappointed and angry with AT&T. I switched from T-Mobile to AT&T in April 2026…read morebecause their representative sold me on an offer that AT&T would provide a reward/gift card to help pay off my previous T-Mobile service. That offer was a major reason I agreed to switch. I submitted my final T-Mobile bill the same day I signed up, directly to the manager at the AT&T store. I was told everything had been submitted and that I would receive the reward within 4-6 weeks. Then the excuses started. I was later told the manager had never submitted my documentation. So I went into AT&T's reward portal myself and submitted my T-Mobile payoff bill a second time. I was then told AT&T still hadn't received it. So I submitted it a THIRD time. Since April, I have called AT&T 11 TIMES trying to resolve this. Every time, I was told essentially the same thing: "You'll receive it within 4-6 weeks." I kept waiting because I believed what their representatives were telling me. Now, in September, after months of calls and being repeatedly told to wait, I was finally told that my documentation supposedly didn't qualify because my phone number wasn't printed on the bill--even though the bill contained the other account information and was clearly my T-Mobile bill. Here's what makes this even worse: Nobody ever contacted me to tell me there was a problem with my documentation. If AT&T believed something was missing, they had multiple opportunities to tell me so that I could correct it. Instead, I was repeatedly told to wait. Then I was told the deadline for the promotion had passed in July and that there was nothing they could do. And when I asked for my old phones back, I was told they would not give them back. So after switching carriers based on a specific promotional promise, surrendering my phones, submitting the requested documentation multiple times, and spending months calling AT&T over and over, I am now being told I get nothing. That is completely unacceptable. I don't know whether this was incompetence, poor communication, or something worse, but from the customer's perspective it feels like I was misled and financially screwed over. A company the size of AT&T should be able to honor the promotions it uses to convince people to switch services. If you're considering switching to AT&T because of one of their "we'll pay off your old carrier" promotions, GET EVERYTHING IN WRITING, SAVE EVERY DOCUMENT, TAKE SCREENSHOTS, AND DO NOT ASSUME THEY WILL FIX THEIR OWN MISTAKES. After this experience, I would absolutely NOT recommend AT&T. I switched because I trusted what they promised me, and months later I'm left paying the price for their failure to properly process the promotion. AT&T: You don't get to make the sale based on a promise and then conveniently say the deadline passed after your own system/store failed to properly process the paperwork.

The AT&T Store, 5002 Gattis School Rd Suite 190, Hutto, TX 78634, is wretched! Please don't go…read morethere. I went there this past Saturday, 07/18/2026. It was a living Hell. The staff totally ignored me, until I said something about it. When he finally got time to take my payment, it was totally wrong. He didn't take my payment at all. He was a new staff person, named Precious. He was left alone for over 3 hours, and didn't know how to process a payment! I have credits for my accounts. He didn't know how to look up the correct payment, Instead of asking, he thought my credits were my monthly bill amount! He didn't even think to ask what I wanted to pay, or check to see how much my actual bill amount was. I told him ahead of time what I wanted to pay. He ignored it, and charged the credit amounts from my accounts as my bill. I was furious! Please, be careful with the AT&T stores in the Austin area, most are just horrible.

Our Sales Person was on the ball, helped us with Phone support. Even let me know the next rev phone…read morewill be sooner than we expected so maybe wait to get trade in going. In and out no time at all.

No stars! If you have AT&T run, don't walk and disconnect the service immediately. We've been with…read morethem since it was SW BELL. My grandmother was a switchboard operator. We had the first cell phone, a brick flip phone, in 1996.Now all the years later they have gotten so big they have forgotten the long time customers. I switched service to Verizon because the price was getting higher and higher. Without any help from the company at all. Then the STOLE money from my mom's acct and will not investigate properly to find out it was not an authorized payment. So now we are $400 in the hole and ATT doesn't care. I sat in hold with their "customer service" for 2 hours and 45 minutes only to be told they would not reverse the charge. So take heed and get off their service before they steal your money out of your bank accounts.

Listen, Saul is absolutely amazing. We appreciate everything he did for us. Taking the time out,…read moreexplaining everything, making my husband and I feel comfortable with switching to At&t. If you're looking for amazing service near this location, ask for Saul.

I came in Saturday to upgrade my phone and had a great experience. Literally so helpful and went…read moreabove and beyond. They mentioned watch discount with my plan, so I came back today with that in mind. Night & day difference. The girl was zero help. They didn't have them on display so that was fine but she couldn't answer any of my questions. I just wanted to know the difference in the models. I finally just said 'I guess I'll do more research online', she responded with 'ok' and that was that.

Very poor customer service. They would not help me with my account, nor would they provide me with…read morethe phone number of someone who could. I transferred all of my lines to Verizon after the poor customer service I received from them.

Trey and Sully are the best ever!!! Helped my mom and I in less than 5 minutes!!! So glad i came to…read morethis location.

Suku was so kind and seemed like he actually wanted to help us find the best deal for what works…read morebest with our lifestyle. I took his card in case I needed to go back in the future. Thanks Suku!

The worst service I have ever received--the wait was far too long. I will never return to that…read morelocation--never. I not recommend came.

I would never be inclined to make a review of a phone store like this but I went into the store…read moretoday with a pretty bad expectation of what I was going to get. Every time I've been to one it's an absurdly long wait, they tell you more of what they can't do than what they can, and there's tons of hidden fees and such. I forgot to get the name of the man who helped us today but he got us moving right away, gave us plenty of offers and ultimately sold us two new iPhones because of how easy the process was. This will be my store of choice next time I need anything from AT&T!

I was so happy 12 days ago when one of the employees made my trade in very easy and ensured me that…read moreI had 30 days to take care of my old phone and return it in store to them. I went in yesterday to give them my old phone and was told that their iPad was broken and that the manager was not in store, so they wouldn't be able to accept my return, AND that also I actually only had 14 days to return it. My husband went back today to return it and was told that I would not be able to return my phone in store and that I was supposed to receive a shipping label when I got my new phone. I received a cardboard box in the mail with ONLY my phone and no shipping label. I called to ask more questions and was told that the employees are almost all new staff and was asked to "give them some grace." When I asked what would happen if they didn't accept my return in the mail because I only had two days to acquire a shipping label and get it to them, they told me they didn't know and that they were instructed to tell customers to reach out to the number they gave my husband. I was denied a conversation with a manager and there was no resolution. I am usually very nice to customer service employees because I know that these jobs are difficult, but it seems that being nice and not expecting to be taken advantage of was a mistake. The salesperson made a mistake that could potentially cost me the price of a new phone (that NOBODY CAN AFFORD RIGHT NOW) and there is no resolution. I am at the mercy of the team that handles intake, who my original salesperson SAID TO ME tries not to accept trade ins when they can get out of it for things as simple as the phone not being charged, and who will not take into account that an inexperienced salesperson gave me very wrong information. I would not recommend purchasing from or dealing with this store, because you may wind up in a similar scenario.

Ok, five stars for Blair, the manager, was amazing. Give that guy a raise. He had great customer…read moreservice skills, phenomenal multitasking skills, the patience of a saint and helped us until the problem was fixed which took multiple days, not at all his fault. His employees however...remember I mentioned customer service skills, multitasking skills and the patience of a saint? His bilingual employee, a lady, was so incredibly rude and short with an older man who came in with his elderly father to get him on his plan, she was rolling her eyes from the very beginning of the interaction, it got so toxic that Blair had to step in while he was helping us, while the other available employee was checked out on his device. Blair is a boss! The man deserves a raise and some good employees. It makes sense why the store has such low ratings. He can't do it by himself.

This place is run worse than the DMV. Customer service is non-existent, if there are more than 2…read morepeople in front of you, expect to be standing in line more than 45 mins without even being acknowledged... and I mean standing since there are no seats that aren't at a table. All I need to do is a 5 mins transaction to buy a screen protector. That's it. Do better.

These people are incompetent. My wife & I went in to transfer two lines from Verizon. after an hour…read morethey do a fraud check, tell us we need a secondary review, and to wait 2 days for results. 3 days later we were rejected again and given no information. We have no credit issues or outstanding debts. Went to T Mobile next day and got service without any issues. Joke of a company

Excellent service! Got it specially when I travelled outside the country. Outstanding service.read more

Before you sign on for T-Mobile, the towers have been down in Hutto for about 2 months. They do not…read moreseem to be very interested in fixing them. We get 1 bar at our house. We keep calling customer service and they say they are working on it. Maybe this will help them get it fixed.

could fix my phone when no one else could great service took ,my…read more phone in after checing other places and he had it working within 11/2 hours

My brother David and I have had excellent and affordable service with this company!! Phil is the…read morebest! Thank you!