Tyler helped me with picking out a watch. It was the quickest and easiest transaction. He was so…read morekind and very helpful. If your looking for a store I recommend this one

The AT&T Store, 5002 Gattis School Rd Suite 190, Hutto, TX 78634, is wretched! Please don't go…read morethere. I went there this past Saturday, 07/18/2026. It was a living Hell. The staff totally ignored me, until I said something about it. When he finally got time to take my payment, it was totally wrong. He didn't take my payment at all. He was a new staff person, named Precious. He was left alone for over 3 hours, and didn't know how to process a payment! I have credits for my accounts. He didn't know how to look up the correct payment, Instead of asking, he thought my credits were my monthly bill amount! He didn't even think to ask what I wanted to pay, or check to see how much my actual bill amount was. I told him ahead of time what I wanted to pay. He ignored it, and charged the credit amounts from my accounts as my bill. I was furious! Please, be careful with the AT&T stores in the Austin area, most are just horrible.

No stars! If you have AT&T run, don't walk and disconnect the service immediately. We've been with…read morethem since it was SW BELL. My grandmother was a switchboard operator. We had the first cell phone, a brick flip phone, in 1996.Now all the years later they have gotten so big they have forgotten the long time customers. I switched service to Verizon because the price was getting higher and higher. Without any help from the company at all. Then the STOLE money from my mom's acct and will not investigate properly to find out it was not an authorized payment. So now we are $400 in the hole and ATT doesn't care. I sat in hold with their "customer service" for 2 hours and 45 minutes only to be told they would not reverse the charge. So take heed and get off their service before they steal your money out of your bank accounts.

Listen, Saul is absolutely amazing. We appreciate everything he did for us. Taking the time out,…read moreexplaining everything, making my husband and I feel comfortable with switching to At&t. If you're looking for amazing service near this location, ask for Saul.

I came in Saturday to upgrade my phone and had a great experience. Literally so helpful and went…read moreabove and beyond. They mentioned watch discount with my plan, so I came back today with that in mind. Night & day difference. The girl was zero help. They didn't have them on display so that was fine but she couldn't answer any of my questions. I just wanted to know the difference in the models. I finally just said 'I guess I'll do more research online', she responded with 'ok' and that was that.

Generally, anywhere you go to pay bill in person(not that anyone does that anymore) takes a minute,…read morebut, I have been waiting for 41 minutes and still have not talked to someone; I know it's due to customer incompetence/negligence but, what I would like you to address, is having your staff address issues that will take 2minutes take care of them first. 41 minutes and I have not spoken to a person at this location. Absurd.

Trey and Sully are the best ever!!! Helped my mom and I in less than 5 minutes!!! So glad i came to…read morethis location.

Suku was so kind and seemed like he actually wanted to help us find the best deal for what works…read morebest with our lifestyle. I took his card in case I needed to go back in the future. Thanks Suku!

The worst service I have ever received--the wait was far too long. I will never return to that…read morelocation--never. I not recommend came.

I would never be inclined to make a review of a phone store like this but I went into the store…read moretoday with a pretty bad expectation of what I was going to get. Every time I've been to one it's an absurdly long wait, they tell you more of what they can't do than what they can, and there's tons of hidden fees and such. I forgot to get the name of the man who helped us today but he got us moving right away, gave us plenty of offers and ultimately sold us two new iPhones because of how easy the process was. This will be my store of choice next time I need anything from AT&T!

I was so happy 12 days ago when one of the employees made my trade in very easy and ensured me that…read moreI had 30 days to take care of my old phone and return it in store to them. I went in yesterday to give them my old phone and was told that their iPad was broken and that the manager was not in store, so they wouldn't be able to accept my return, AND that also I actually only had 14 days to return it. My husband went back today to return it and was told that I would not be able to return my phone in store and that I was supposed to receive a shipping label when I got my new phone. I received a cardboard box in the mail with ONLY my phone and no shipping label. I called to ask more questions and was told that the employees are almost all new staff and was asked to "give them some grace." When I asked what would happen if they didn't accept my return in the mail because I only had two days to acquire a shipping label and get it to them, they told me they didn't know and that they were instructed to tell customers to reach out to the number they gave my husband. I was denied a conversation with a manager and there was no resolution. I am usually very nice to customer service employees because I know that these jobs are difficult, but it seems that being nice and not expecting to be taken advantage of was a mistake. The salesperson made a mistake that could potentially cost me the price of a new phone (that NOBODY CAN AFFORD RIGHT NOW) and there is no resolution. I am at the mercy of the team that handles intake, who my original salesperson SAID TO ME tries not to accept trade ins when they can get out of it for things as simple as the phone not being charged, and who will not take into account that an inexperienced salesperson gave me very wrong information. I would not recommend purchasing from or dealing with this store, because you may wind up in a similar scenario.

Ok, five stars for Blair, the manager, was amazing. Give that guy a raise. He had great customer…read moreservice skills, phenomenal multitasking skills, the patience of a saint and helped us until the problem was fixed which took multiple days, not at all his fault. His employees however...remember I mentioned customer service skills, multitasking skills and the patience of a saint? His bilingual employee, a lady, was so incredibly rude and short with an older man who came in with his elderly father to get him on his plan, she was rolling her eyes from the very beginning of the interaction, it got so toxic that Blair had to step in while he was helping us, while the other available employee was checked out on his device. Blair is a boss! The man deserves a raise and some good employees. It makes sense why the store has such low ratings. He can't do it by himself.

This place is run worse than the DMV. Customer service is non-existent, if there are more than 2…read morepeople in front of you, expect to be standing in line more than 45 mins without even being acknowledged... and I mean standing since there are no seats that aren't at a table. All I need to do is a 5 mins transaction to buy a screen protector. That's it. Do better.

These people are incompetent. My wife & I went in to transfer two lines from Verizon. after an hour…read morethey do a fraud check, tell us we need a secondary review, and to wait 2 days for results. 3 days later we were rejected again and given no information. We have no credit issues or outstanding debts. Went to T Mobile next day and got service without any issues. Joke of a company

Excellent service! Got it specially when I travelled outside the country. Outstanding service.read more

Before you sign on for T-Mobile, the towers have been down in Hutto for about 2 months. They do not…read moreseem to be very interested in fixing them. We get 1 bar at our house. We keep calling customer service and they say they are working on it. Maybe this will help them get it fixed.