Save your time and money, never transfer over to this company. They will take your money and take…read moremore for any reason. I've been in an active feud with them to get my old number ported out of their crappy company with no avail.

I visited the Verizon store at the Stonehill location in Pflugerville, TX around 12:35 p.m. today…read moreand was very upset to the point of near tears by the lack of basic customer service. I was in the store for some time before anyone greeted me, except for the guys who said he liked my hoodie. When another customer came in after me, the representative Anthony told me to sit down while he immediately began helping the other customer instead. He didn't check me in or ask me my name. He seemed like he was being bias in a number of areas. When I address this with him, he was dismissive no apologies. That experience left me feeling overlooked and profiled. I didn't expect to leave a Verizon store feeling dismissed, but that's exactly how I felt. I won't be returning to this location and hope management addresses how customers are acknowledged and treat people no matter who they are. I did go to the Round Rock location to purchase my new apple watch and other accessories

I called this store as my recently purchased flip phone needed repair and I wanted to verify that I…read morehad insurance instead of having to dig online for the information. The gentleman that answered the phone told me that I had to come into the store to get that information. When asked if he could just verify the status of my insurance (yes or no), he said "Nope". This was typical of my experience with ATT stores. The manager at the store in S. Austin, where I bought the phone was so rude, and a Lier, that I swore I would never use ATT again, even though I like ATT.

Mario the "branch manager"...THE WORST possible customer service. Drive a few extra miles to avoid…read morethis location.

Took my Note 5 in to be looked at earlier today. Yazan…read moreaddressed my concerns while I watched Food Network's "Beat Bobby Flay" on the TV in their waiting area. Minutes later, he emerged from the back room with my phone running as good as new. Fast service at a very fair price! My only complaint is that Yazan was so quick with the repair that I didn't get to see who won "the Arctic Char Challenge" on my show. (No spoilers, please.)

I like to buy all of my phones through rephone. The guys that work there are great to work with…read more They always have really good deals on phones.

I've been to Cell Doctor a few times now and they never disappoint. Most recently brought my phone…read morein for a screen repair and, as always, they took care of it without any hassle. What keeps me coming back is their honesty -- they tell you exactly what's going on, what it'll cost, and they always work with you. That kind of straightforward, no-nonsense service is hard to find these days. I genuinely trust these guys and wouldn't go anywhere else. Highly recommend!

Seth provided great and super quick service at a reasonable cost! Should I need a phone or tablet…read morerepair in the future, I will not hesitate to call him.

Yolanda was super helpful and very patient with our family on a Sunday afternoon. I needed a new…read morephone upgrade and passed down my gently used phone down to my oldest, whom passed down hers, to my son whom passed down his to my youngest. All while we did take a lot of her time, she never made us feel rushed or stressed. So glad we were paired up with her!! Her sweet and funny personality was a PLUS!! Thank you for your help again Yolanda!

I haven't had the opportunity to give a big shout-out to Yolanda M.H. She went above and beyond for…read moreme. I had my toddler with me, and we all know it can be a little stressful at times. Yolanda was multitasking. She was explaining the plan to me about the new phone while I was discussing it with my husband. I noticed she was keeping my baby entertained. She gave my baby a board to draw on. She was engaging with my toddler so I could freely talk to my husband. She never got impatient with me or my baby. To be honest, I haven't gotten that type of customer service in a while or even seen it in a while. If you ever need a GOOD Mobile Expert, she is your girl to go to. Thank you, Yolanda, for taking care of us.

I came in Saturday to upgrade my phone and had a great experience. Literally so helpful and went…read moreabove and beyond. They mentioned watch discount with my plan, so I came back today with that in mind. Night & day difference. The girl was zero help. They didn't have them on display so that was fine but she couldn't answer any of my questions. I just wanted to know the difference in the models. I finally just said 'I guess I'll do more research online', she responded with 'ok' and that was that.

We came in here at the Round Rock IH35 location AT&T to buy some new phones. The associate named…read moreAngel was incredibly rude and very argumentative. He has no business handling customers if he's going to be rude like that. We ended up leaving and I will no longer go to that store. It should be a pleasant experience. He has a chip on his shoulder for sure and very unprofessional. I have had good service there before so I am not sure if he is new. He needs a little bit more training in customer service..

My phone was complete toast--I wasn't able to boot it, the display was damaged, the motherboard was…read morecorroded, and the phone had severe water damage--but they still managed to fix it and restore the data; they even replaced the entire body of the phone, the display, and the battery for a very reasonable price. I'm eternally grateful to them for fixing my phone and restoring my data. They did excellent work and I highly recommend them!

Came in and the gentleman took only 10 minutes to replace the screen on my IPhone 11 Pro Max. The…read moreguy knows what he's doing, has all the right tools and equipment. This place is legit. I highly recommend anyone needing IPhone repair to come here. $99 is so much cheaper than a new phone and the screen looks and feels better than when it was new. TLDR Fantastic Customer Service, Quality Parts, and Speedy service. 10/10 highly recommend!

I had a broken lens cover on my iPhone 14 Pro. It was fixed in about 90 minutes for $50. Not much…read moremore to say. This will be my go-to shop for repairs in the future.

I needed repair to the charging port on my iPad. The staff was polite on the phone, were quick to…read morediagnose the problem and they charged a fair price for the service. Couldn't be more pleased.

DO NOT SPEAK TO SPECTRUM PHONE SALES REPRESENTATIVES!!! If you are interested in Spectrum services…read moretalk to an instore representative and DO NOT call a Spectrum phone sales representative! Yes the wait at a Spectrum location is annoying but being lied to from Spectrum phone sales representatives is DISGUSTING!!! Ive had Spectrum service since July and ive talked to 7-8 phone representatives who have lied to me to get their sales. Ive even been told by Spectrum instore representatives that the phone representatives lie to customers to get sales. I no longer call Spectrum and will wait to Speak to someone at the Spectrum location. I got the tv and internet service then was told I will get free mobile service for 2 years. LIE!!! A different representative told me it was 1 year and not 2! Couldnt transfer my mobile phone Spectrum so I called to ask about buying a phone. He said they didnt have cellphones instore and that they could only be purchased over the phone. LIE!!! After I bought the phone I went to Spectrum location and they told me they have phones there. I then got the home phone also and found out a week later the price of that phone service was not the original price that that sales person gave me. Ive had 3 price changes on home phone service since then. SHAME ON DISHONEST SPECTRUM PHONE SALES REPRESENTATIVES FOR LYING AND SHAME ON SPECTRUM FOR LETTING THIS HAPPEN!!!

Insanely long wait times. With a reservation, or not, you're going to spend multiple hours of your…read morelife waiting and/or losing your mind.

NOPE! There was a young lady that was not professional and evidently LIED to us about the promotion…read moreshe put us on. Management was also not helpful and directed me to customer service. Did not have us sign anything nor did she show us any paper work. ASK ABOUT ACTIVATION FEES, ASK ABOUT MONTHLY CREDIT TERMS, ASK ABOUT PRORATION, GET A COPY OF YOUR RECEIPT IN HAND NOT PAPERLESS, ASK ABOUT THE RETURN POLICY. DO YOUR DUE DILIGENCE BEFORE!!! Don't let them blow off your questions and don't be desperate to getting that phone because there are other options!

Our Sales Person was on the ball, helped us with Phone support. Even let me know the next rev phone…read morewill be sooner than we expected so maybe wait to get trade in going. In and out no time at all.