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AT&T Store

2.6 (45 reviews)
Open 10:00 am - 8:00 pm
Updated over 3 months ago

Services - AT&T Store

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6 months ago

Trey and Sully are the best ever!!! Helped my mom and I in less than 5 minutes!!! So glad i came to this location.

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10 months ago

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2 years ago

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3 years ago

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4 years ago

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3 years ago

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10 years ago

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8 years ago

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8 years ago

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8 years ago

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3 years ago

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4 years ago

Terrible customer service. Takes over an hour to set up a phone. Do not waste your time here.

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7 years ago

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7 years ago

I had a great experience with Suku at this store. I will comeback for all of my phone needs.

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10 years ago

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16 years ago

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8 years ago

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11 years ago

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8 years ago

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7 years ago

We went here to get an upgrade and Suku was great and very helpful. Highly recommend.

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10 years ago

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12 years ago

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8 years ago

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7 years ago

Carlos was great! He worked with our phone issues and helped us get the upgrades and accessories we wanted! Great service!!

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7 years ago

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7 years ago

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10 years ago

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7 years ago

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7 years ago

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12 years ago

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8 years ago

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14 years ago

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9 years ago

I have to check usage daily manually. ATT provides no automation for this so you go over your limit and they charge you extra

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7 years ago

Best service from managers and reps. Excellent customer service. Great experience overall.

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13 years ago

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10 years ago

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8 years ago

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8 years ago

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14 years ago

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13 years ago

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Ask the Community - AT&T Store

Review Highlights - AT&T Store

So if you need any wonderful AT&T products make sure to drop by and let Carlos set you up the right way!

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(510 reviews)

Astound internet service was installed Feb 6, 2026. On Feb 26, 2026 they had to come out again due…read moreto an error message repeatedly saying "no internet". The the original installer apparently didn't complete the job and neglected a step. On March 30, 2026, I started receiving the same error message "no internet". This went on for 2 or 3 hours before internet service resumed without constant interruptions of no internet service. Yesterday April 8, 2026, at approximately 2:48pm I started receiving the same message "no internet". I rebooted, shut everything down and restarted. It worked for about 5 min before saying the same thing. So I called Astound and was told that I was going to need someone to come out because something was wrong AGAIN! I've only had Astound for 2 months and a technician has been required twice within that time frame. So everything I've heard about Astound appears to be true! Very Dissappointed!

Avoid this company and their predatory pricing at all costs. They are charging us way, way, way…read moremore than than is reasonable for the insanely low level of service they are providing and when we try to cancel they want nearly 10K in early termination fees. There are much better options. Edit: I contacted customer service prior to coming here. That's where I got through nearly 10k to cancel figure. I don't know how you can justify $500/month for 100mbps service and then charge that absurd cancellation fee, but others need to be warned about you.

360 Home Connect

360 Home Connect

(9 reviews)

I gave 360 a great review on Google because I do believe they work hard and try their best to…read moreprovide us with the best service they possibly could. They also saved me a lot of time on phone calls. Although this review is going to be a bit different since I'm a little more honest on Yelp. Mind you this is in no way an attempt to put down 360 - I really do believe they are a great company, just not entirely for me, and here's why. I definitely would recommend this company to anyone, but unfortunately for me, there's one problem. I'm a CONTROL FREAK. I don't recommend this company if you're someone who loves to keep track of items and be in control of who and when you want to call. I never expected 360 to work off-hours or on weekends, they have a life. The only problem was, I had problems and delays during the weekends and off-hours and I didn't want to go around 360's back and not give them the commission they deserve. Basically, if you have a problem at 6:30 PM on a Friday (or missed your call), your representative may not get back to you until 3 PM on a Monday. And when they help you on that Monday, they won't get services provided to you until Thursday (this is purely an example). This is in contrast to someone like my home mortgage lender who would pull over to the side of the road to take my call or stay up until 2 AM to ensure we had things ready to go. I know they're doing this to help get the sale, but for someone like me who has worked in customer service, it shows me that I'm being taken seriously and someone is on my side. I also wished they had an online portal for their sales folks to help everyone stay on the same page. For my 360 concierge to get multiple emails from me must drive them crazy, and I wouldn't wish that on anyone. A portal with a task list with descriptions of progress - that would be amazing. Once again, not an attack, just constructive criticism from someone who needs to keep track of things to remain sane. Remember, they're doing all of this for free and their money comes from the commission. Regardless of whether they work hard for you or not, they're doing us a favor to help us save some time. But again, I say, I don't recommend if you're a control freak and that's not on them, this is an us (those who are neurotic) problem.

We worked with a group of investors that purchase homes in the north Austin area, and help lease…read morethe homes once they are acquired. We had an issue with one home that already had tenants. The utilities were unnecessarily transferred to the new owner, and then back again to the tenants. This resulted in wasted time and money (utility transfer fees). We tried contacting 360 Home Connect and our contact Savanna. No reason was given or help offered to remedy the mistake. In fact, we received no response. Very disappointed with this service.

AT&T Store - mobilephones - Updated May 2026

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