Trey and Sully are the best ever!!! Helped my mom and I in less than 5 minutes!!! So glad i came to this location.

Suku was so kind and seemed like he actually wanted to help us find the best deal for what works best with our lifestyle. I took his card in case I needed to go back in the future. Thanks Suku! read more

I've had ATT for a long time, and I finally needed to have some equipment replaced, after a frustrating call regarding delivery of equipment, I got a technician appt. Kenneth H. was very helpful with any questions I had and also very knowledgeable and pleasant to speak with. He handled everything very professionally. I was very happy with his service! read more

I want to give recognition to Suku. He was very helpful setting up an IPhone 12 and was able to break everything down for us. He is such a character and provides great customer service and took every step carefully. One thing that does need improvement is there was another African American that came in after us and they completely skipped him and helped the hispanic people that came in after him. The associate spoke in Spanish saying, the black guy has no patience" and the other "Hispanics" were laughing with the associate, but he didn't even acknowledge that he was suppose to be next. As a Puerto Rican woman married to an African American, I really don't tolerate disrespect towards opposite cultures. The man was already waiting nearly 30 minutes+ I would be upset too. I'm not saying it's discrimination, but that was kind of rude. Other than that, I'd definitely ask for sukus help if I need to come back for anything else. read more

If I could give Zero I would! I purchased an expensive screen protector with the lifetime replacement warranty. It's my first time coming in to have it replaced in 2 years. Of course they only have the newest phone protectors in stock. Then they ask me to register to get a replacement for $8. But couldn't show me where it said the cost would be $8 when I purchased it. ATT overall has been a joke lately. Especially when it comes to insurance claims or replacements. But when you are purchasing, they promise the sun and moon! Stay away unless you want disappointment! read more

One "BAD" experience with a kid name if Alex! He raised his voice to me, then turned his back on me and walked away! A very arrogant kid, so don't ask for him!! I reported him to an awesome lady , Sarah, who calmed me and more than mafe up for his below 0 customer service!!! read more

Never did get anything solved with this place... Our original sales person finally got back with me and did not offer any real solution. He offered to make an appointment with the same manager who kept me on hold for hours and I had to hold in a laugh. Me thinks not! After many calls to the AT&T main Customer Service line, we were routed to Customer Care and then were finally helped - or so they said - this next bill of ours will verify that. But the rep on the phone was very nice. BIG SHOUT OUT TO MICAH! Thank you!!!! read more

Don't know how many times I can say it but GO to the store! Such help associates inside the store that I decided to keep AT&T as my service. The person greeting at the door was so nice and my wait was not long at all. Carl help me understand my phone bill and I was also able to upgrade my cable services. He was super friendly and I will definitely be back to visit in the future. read more

Just the worst service here. Manager just standing around not helping. They couldn't even honor their lifetime warranty on screen protector. Most likely won't be coming back here for my service. Att has been slacking in service and I fed up with this company! Then on top of that the manager gave me attitude and let a lady skip in line. read more

Excellent service. I had no idea Yelp filter reviews. When posting a comment on this page it was erased by yelp. I added a second review and once again disappeared. read more

Terrible customer service. Takes over an hour to set up a phone. Do not waste your time here.

love att. hate this store and its only my second time here. the one on louis henna is better. they have a stupid waitlist here where not everyone time is respect fairly read more

Let's face it -- Cell phone store reps are the greasy-haired pimply faced Used Car salesman of the new millennium. Actually that's a disservice to the Used Car salesman of the 70's and 80's who would at least ask, "what's it going to take to put you in a car today." I only put the correct phone number on this listing as a novelty because when I called and spoke with "Drew" I was told, yeah, yeah, we have that phone in stock, just to get me into the store. Once there ("Drew' could not be found) they did such a lame job of trying to up-sell me / down-sell the phone that I came to buy that I couldn't even feign interest and left within minutes.Clearly service is not an option. And before you say, what do you expect keep in mind that the annual value of your cell phone contract is probably the fifth or sixth highest dollar figure on your budget. It is becoming easier and easier for me to just do everything online and not even bother with the in-store experience anymore. read more

THIS IS THE WORST AT&T STORE EVER! Not to mention the worst phone company in general. I wish I could give negative stars. I went in one day about 3 weeks to see what I could do to reduce the cost of my bill. The sales woman, Kayln, told me that switching to the Next Plan was my families best bet. After FOUR HOURS in the store, everything was set up for all three of the people on my bill to have new phones, more data, everything... All for a much lower price than our current bill. If you're smart, you're probably wondering "how is this possible?" just as I was. Well, during the whole process Kayln said "we should find y'all a discount for your bill." So, I said let's do it. She asked if anyone in the family had Triple A Insurance. Yes, I said, we do. She went to the back to verify the discount with the manager. After confirming the discount with the manager, verifying my insurance & agreeing on the new phone contract BASED ON THE DISCOUNTED PRICE we left satisfied. The very next day, I get a text notification from AT&T saying I need to verify my employment. Weird, right? So I call & the guy from AT&T says "I need pay stub verification from the last 90 days of your employment with Triple A."... To say the least, I was livid to find that the discount was only for those employed by Triple A... Not just insured. These people, sales woman AND STORE MANAGER, sold me a very expensive phone plan on a completely false pretense. The next day, I go back to the store to see what they are willing to do to rectify this situation. Long story short, they did NOTHING. They were unapologetic, dismissive & basically useless is doing anything but just canceling the new plan. I was so upset at their lack of customer service I returned all our new phones & let them return all of the credit to our AT&T account. Fast forward to today, about 3 weeks since the initial interaction with the store, the credit (at least $100) has not been returned to our account, the phone plan we set up was never cancelled, making our bill for December over $500 and NO ONE FROM AT&T WITH ANY AUTHORITY TO RECTIFY THIS WILL RETURN OUR PHONE CALLS! We have been AT&T customers for over 10 years. This is the worst customer service I have ever had, from any company. The people at the store only care about commission & will basically do whatever they can to get a sale. Beware if you go to this store or any other AT&T locations... They do not care about you as a customer. read more

After a decade plus with Sprint I changed wireless carrier. Sprint coverage was becoming spotty at times and when calling customer service I was getting mixed information. I went to AT&T. The corporate location in Austin, Tx. The clerk Suku was helpful knowledgeable and very easy to do business with. read more

It is not like anyone from AT&T (especially this store) will care about this review. However, hopefully it will save a poor consumer like myself. I bought 2 iPhones at this location, switched from Verizon under what the sales person told me was a "buy one get one promotion" but I would need to wait 3 months before I saw the credits appear on my bill. Here we are. 3 months later. Do I have bill credits? No. I call AT&T. They refer me to the store. Have an appointment with the store. They can't help. "We don't see a promotion that was running during that time". They tell me to call retention. Retention tells me to go to the store. When I tell them what the store said, even their reaction was "WOW". I mean seriously, way to take no credit for your staffs total screw up. Because of your staff member, I am out $700?! That seems logical, fair, customer oriented. Seriously, take your business elsewhere. They could not care less. read more

I had a great experience with Suku at this store. I will comeback for all of my phone needs.

The customer service was phenomenal I was helped by Luis who hooked me up with internet and phone service. The wait time were super short and Luis was in no rush in helping me out so far I'm glad I made the switch. read more

If you go to this AT&T store, make sure you speak to Carlos! He is God amongst men! Not only is he easy on the eyes, but he set up the internet and TV for my house like a boss. He's like an angel fallen from heaven. Kind, helpful, funny and humble doesn't even cover all the wonderful layers this man has. Not to mention he has fantastic hair, chiseled arms, and an a** shaped like the peach emoji to match! So if you need any wonderful AT&T products make sure to drop by and let Carlos set you up the right way! ¡Si vas a esta tienda de AT&T, asegúrate de hablar con Carlos! ¡Él es Dios entre los hombres! Él es el hombre más hermoso que he conocido. Él configuró Internet y la televisión como un jefe. Él es como un ángel. Él es amable, servicial, divertido y maravilloso. ¡Tiene un cabello fantástico, brazos cincelados y un trasero como un melocotón! Entonces, lo que sea que necesites de att ve y visita a Carlos! Es muy importante. Él cambiará tu vida! read more

We went here to get an upgrade and Suku was great and very helpful. Highly recommend.

Rude. Went in to check out phones. Asked questions. Employee walked away in the middle of me asking! Lost my business and I'm not renewing my contract. read more

This is the worst company ever. They never connected internet and started billing us for it. They refuse to take off the bill. Horrible company. I spent four hours on the phone with them and they will keep you on hold for hours and do nothing. Stay away! read more

Terrible service staff, really bad experience with the service. Had to visit the store for more then 3 three time to resolve a simple issue. The lady at the front door is rude, she is like should I add you to the line or remove your name. She literally asked me to visit an other store. She does not tell me her name when I said I want to escalate the issue. She was also like I don't care if wanna post it anywhere. The staff is not well trained about the offering and very incompetent. They expect the customer to have access unlimited time. They made me wait for almost half hour every time I am here. read more

Carlos was great! He worked with our phone issues and helped us get the upgrades and accessories we wanted! Great service!!

Over charge me a lot. Carlos at store I35/Parmer ln in Austin Tx is stupid guy. He messed up my plan. I had to come there 3-4 times to ask for refund. I got a refund but less than the amount as discussed. My plan still over charge by the last time I was there(yesterday). Someone fixed it for me but I still have to come back at least one more time to ask for refund. Carlos is a real stupid guy, non responsibility, useless person. You guy AT&T shouldn't hire him by the first time. read more

We cancelled our internet and tv a week ago, AT+T moved the date of cancellation to the 20th, and want to charge us full price for three more weeks. We have already returned the equipment, and moved. We were on the phone to India and who knows where else for over an hour, spoke to several "supervisors" whose excuse was "the system won't let us change it". Now I remember why I used to think I hated AT+T. They are horrible. We will never use them again, not for internet, cable tv, phone, or anything they might think to use to rip people off with in the future. Avoid AT+T, like the plague, like acute raging hemorrhoids, like quicksand with an incoming tide, like rats eating your eyeballs, well, you get the idea - avoid AT+T. read more

I came here to get a GoPhone plan. The employee that helped me was very nice and straight to the point. He got all my info entered in while I was looking up information on my current carrier, and once I got my info, he finished it and got my phone working and showed me how to pay my bill. I was in and out in less than 20 minutes. Very different than other carriers whose stores are understaffed and overworked. Definitely would recommend going here for help. read more

If I could rate negative, I would. I am HUGE on customer service starting with the acknowledgment of your presence at the door. I did not receive this from ANY member of the store, INCLUDING the manager who walked by 4 times while on her headset (appeared she was on hold and had ample time to say "We'll be right with you.") for the 20 minutes I was there. I asked another guy standing there and said he had not been acknowledged for twenty minutes prior to my arrival. What happened to the greeter anyways? I was also pre-purchasing two new iPhone 7s, and while I'm sure my two purchases pail in comparison to the mass number of sales they make, it could've put a positive dent in store sales and a positive dent in their own personal customer service capabilities. read more

Terrible customer service. No welcome to the store and when I am finally greeted I'm asked to wait, which is perfectly fine and expected. After that, nothing. No sorry for the wait, we will be right with you. When it finally gets to my name the reps want to go to the back with no acknowledgment. Then they come out and bump my name off the list and nothing. I was ready and well prepared to upgrade my phone which I have done so for the last 12 years with the company. Not giving these people a penny of my money. I actually spent too much of my time writing this post. I just hope I can help someone from making the mistake of walking into this store. There are a few that are not too far off that are way better to go to. Thank you. read more

I would give them a zero but I can't. They changed my phone plan from unlimited to 9 gig. In doing so , it affected my ATT Internet promotional credit offer for "free internet for life". I came back to let them know what happened. The sales guy looked at me and said I don't know what that is and I can't help you. WTF, you work for ATT!!! These guys are useless. I had to call ATT customer service and they fixed the issue. I will never go back to this store. read more

Tuesday 264 emails went missing. I talked with Yahoo, who referred me to AT&T and AT&T tech could not solve the issue so they referred me to their 3rd level Tech support (WHICH YOU HAVE TO PAY FOR) who referred me back to Yahoo and AT&T. Ultimately AT&T rep did not help and after placing me on hold at least five different times, NEVER CAME BACK ON THE LINE (i held for 30 minutes and then HAD TO GO TO WORK). NO Resolution and the comment : "AT&T is HORRID". To bad no one has to take responsibility any longer, especially AT&T. I'm not the only person that has horrid results and email missing -- just check the web. Do everything you can to avoid AT&T. read more

Not sure if it's AT&T in general, or just this location, but yes, I am a fan. The employees, especially my favorite rep, Dionne (who rocks!), are always so very helpful and get my purchases and/or issues squared away as quickly as possible. Very glad that my company account (and the four dozen devices on the account) are managed by such a responsive company. read more

The Biggest Loosers! These people there cannot do the right thing! They messed up the setup of our account in so many ways that this is ridiculous. The guy name is Suku. He is older Indian guy with mustache. DO NOT EVEN TALK TO HIM AS HE DOES NOT KNOW HOW TO SETUP THE ACCOUNT CORRECTLY. SHAME! read more

We brought in an old wifi hotspot device, and bought a wifi prepaid monthly plan at this ATT location, and the device couldn't connect to ATT network because of compatibility issues. The people at ATT were very nice and gave us a new device for free (originally priced $75) to solve our problem. Thank you so much, I really appreciate it, excellent customer service! read more

I have to check usage daily manually. ATT provides no automation for this so you go over your limit and they charge you extra

Best service from managers and reps. Excellent customer service. Great experience overall.

I went in to this AT&T location today to upgrade my old iPhone 3 to the new iPhone 4gs. John helped me set up my phone and get everything switched over an he also helped me pick out a phone case with the best protection. He was really pleasant and made conversation throughout the process, which lets me know that he was trying to go above and beyond. Being that I work in the service industry myself, I wanted to take a minute out of my day to write him a good review and say thanks! I love my new phone! read more

The dude with the Sideshow Bob hair and fake as hell earrings was more than happy to tell me he couldn't help me out. I spent a lot for the phone, the insurance and the monthly service, but he is very dismissive and uncaring about not being able to transfer all of the phone numbers to the new phone. read more

Worked with LAUREN last month. Told me that if we upgraded to the family data plan, we'd save money and our bill wouldn't change very much. Told her if we got an outrageous bill we'd have words. Guess what? We're gonna have words! Our bill is $100 MORE than what she said it would be!!!!!! read more

I walked in to ask about of questions while I was visiting Austin and walked out as a happy customer thanks to the outstanding customer service that Luis Sanchez provided. Luis was really patient and knowledgeable and was able to answer all of my questions (I had a lot of them because I just opened a new business). Luis took his time and explained all of my options and even gave me his contact information in case I had any questions later. Based on my positive experience and excellent customer service, I am glad I switched to ATT for my business needs. read more