The Apple Retail Store is always about customer experience, and principally getting customers to…read morethe right place and talking with the right agents. I also like that it is their design that customers are never separated from employees by a counter. You are always side by side, making the interaction personal by eliminating barriers. It's a subtle thing, but once you notice it and compare to other places, you can't unsee it. Furthermore, no one handling a customer disappears and goes in back, leaving the customer to stand there alone waiting. It's always a third person bringing a product out from in back to the two of you. Another subtle but important touch. My event today was picking up an ordered iMac (I had a QR code in my Apple Wallet), handing in my older iMac for a trade-in, and getting the Genius Bar (another QR code) to handle the free data transfer. The agent just inside opened the door for me, scanned my QRs, sent me and my old iMac to a back table, where someone else was expecting me. My new one was brought out, the condition of my trade-in was verified, zip-zap-done, and I'm directed to a middle table, where a Genius comes to greet me, generates a work order (another QR code I have now) for the data transfer and lets me know they'll reach out when it's done. My ONLY complaint about the Domain store is common to a lot of Domain stores. If you have anything heavy, there is literally no temporary parking out front to load. There's lots of free parking garages around, but now it's a bit of a hoof.

I showed up early for my 7:15 Vision demo and ended up waiting until around 7:25-7:30 without…read moreanyone checking in with us. Eventually, a manager named Dallas came over and asked if we had been helped. He did try to find someone to assist us, but it was frustrating seeing several employees nearby who didn't appear to be helping customers. As a longtime Apple customer who owns multiple Apple products, I was genuinely excited to try the Vision and was absolutely open to purchasing one. The employees had no way of knowing whether I was just there to try it or was a potential buyer, and that's what bothered me most. What if Apple just lost a sale simply because no one seemed interested in helping? I'm still interested in the product, but the experience was disappointing and definitely not the level of customer service I've come to expect from Apple.

Horrible horrible service. The sales rep "John" is a full…read moreblown liar. He says one thing and will do another, he screwed up my entire plan and payment. On top of it the store manager Lily is also another liar and did absolutely nothing to resolve the issue. When we approached lily the so called store manager and told her exactly how her sales rep lied and messed up the transaction, she did absolutely nothing zero help at all! So so disappointed. Avoid this store at all cost, go to Verizon or T-Mobile. Now I understand why more people are leaving ATT. Thanks for nothing Lily and John.

Every time I walk in this store at the domain location, I always have great service. All of the…read morestaff greet you as soon as you walk in and make you feel like a valued customer. Today I was assured by John who was extremely helpful and knowledgeable the entire time. Very patient and understanding. I definitely don't have this experience at every location, this honestly is the best one.

Highly recommend this business! The owner responded to my message quickly with a fair price for my…read morephone screen repair. I went in this am and was helped quickly. Staff was professional and friendly. It turned out I did actually have a screen protector so I just had to replace that and it took just a few minutes. Easy peasy!

If I could give more than five stars I would. I am addicted to my laptop. Imagine my horror when I…read morerealized laptop wasn't charging. Took it to this business and learned that a small piece of plastic chipped around the area where I plug in my charger. My battery isn't removable so they ordered a new piece that came in quickly. I live in Georgetown, but it was totally worth the drive to get my computer repaired by nice people! They responded right away to my cry for help. Other businesses that waited too long lost out. Will definitely refer friends here for their computer repairs!

I purchased a phone from them and everything worked amazing! And I got service from them tooread more

Very disappointed with the customer service at Discount Wireless. I messaged the shop twice the day…read morebefore requesting information about repairing my phone and received no response. When I finally called the next day, the employee acknowledged that he had received both messages but simply had not responded. After discussing the issues with my phone, I was told they could not provide most of the services I needed aside from a battery repair. When I asked for a written estimate of the potential cost, the response I received was, "If I get to it today, I'll do it." That response, combined with ignoring two previous messages, was enough for me. Very poor communication and customer service overall. I would not recommend this shop and would suggest going to a more responsive and professional repair business instead.

I was sent here by Samsung to get my glitching screen looked at. I was in the building for no more…read morethan 3 minutes altogether and a minute of that was spent waiting for someone to come to the front. First off, even after looking at the phone and telling me that's Samsung, I would not warranty. The phone because of the so-called devastating damage to the phone. There was no a the remedy offered as far to look at the phone and tell me what's wrong with it. And how much it would cost? To get it fixed. There was no other options offered to me. It seemed as if the guy was more worried to get me out of the store so he could get back to doing whatever he was doing in the back. Pretty lame customer service, if you ask me. Whenever the guy finally came up front i explained to him that I was sent here by Samsung to have them. Look at my glitching phone front screen am I two months old, samsung Z Fold 6. He asked me to take my phone, protect her. Off the phone so he can inspect the phone. The guy literally looks at my phone and within 30 seconds. He says, oh man, your phone is severely damaged. Which clearly is simply cosmetic on this shaft of the phone. He made it as if the phone was completely destroyed and it can no longer be under warranty. But when you look at the pictures, you can clearly see that is cosmetic scratches on the phone. No damage to the front screen, no damage to the main screen and no major dents in the phone. It seemed as if the guy wanted me to hurry up and exit the building as if I was interrupting whatever he was doing, that was causing him not to be at the front desk.When I first arrived into the building. Needless to say, this is not over. I'm gonna take this to Samsung. And they're gonna look at the situation and get this taken care of but I would not send anyone to this business.. And on top of that, when I was leaving, I guess he calls himself being i'm sarcastic by telling me to have a great remaining the rest of my day. I kept my cool and my composure, and I just left without saying anything, .

Your diagnostic fee (per the receipt) was $25.00. I was told that this amount would be applied to…read moreany repairs should I choose to follow through with them. Come to find out: The fee jumped to $75.00 and WAS NOT applied to the repair (replacement power adapter). Also--Amazon sells this part for $25, you charged me $45 in addition to the bait and switch price jump to $75.00. MAJOR FAILURE.

I went in because my battery in my Galaxy S21 was at its end. It was even bulging the case…read more A little expensive, and took a little longer than they said as the seal needed to dry. But it's a very good battery and the in my phone hadn't lasted as long on a charge in many years.

These guys are awesome! Mobile service to my door an hour after I called them. Replaced the…read morecharger port on my phone in less than 30 minutes!

Save your time and money, never transfer over to this company. They will take your money and take…read moremore for any reason. I've been in an active feud with them to get my old number ported out of their crappy company with no avail.

I'm so glad I went out of my way to buy my i phone 13 from Amber at the Verizon store on Parmer!! I…read morewas able to trade in an I phone 8 I got when I lost my phone in an Uber that I kind of hated and get my new phone for like $110!! I didn't even have to pay it today, it's divided over my monthly payments and works out to $3.05 per month!! Most of all, Amber patiently made sure my phone was perfect before I left the store, which really feels great-I love my new phone so much!! I can't stop using it!! Thanks Amber!!

Austin Cell Phone provided fast friendly service when I cracked my phone screen. Moving forward I…read morewill only bring my phone here and recommend this place for phone repairs!

Terrific! Replaced speaker in my iPhone in about 10 minutes at a very reasonable price. Excellent…read morework!

My Spectrum Experience -- Why I'm Finally Leaving…read more I've been a Spectrum customer for a long time, but I've reached my limit. Spectrum operates like a monopoly, and my bill has been increasing every few months by $10-$15 with no real improvement in service. It's frustrating and exhausting to constantly pay more for the same (or worse) experience. I was also eligible for their so-called free cell phone service. Here's the catch: the phone barely works. Call quality is terrible -- you can't hear clearly, and it feels like talking on a cheap plastic toy phone because the service is so poor. After the trial period, they expect you to pay $45 a month for a cell service that simply doesn't work properly. I didn't even bother calling to complain over and over again because it shouldn't be this bad to begin with. I'm letting the phone run its course until April and then switching to another provider. Because of all this, I started researching alternatives. I looked into AT&T, Verizon, and others, but many of them operate with the same monopolistic pricing and practices. I finally decided to say goodbye to Spectrum and switch to T-Mobile Home Internet, which is refreshingly simple -- just plug it in and go, with transparent pricing and no constant surprise increases. I'm done being overcharged and taken for granted. If you're tired of rising bills, poor communication, and services that don't live up to their promises, I strongly recommend looking elsewhere.

The internet itself is fine but this spectrum store is lacking efficient service. Everytime I come…read morein here I feel like I lose 3 hours of my time. Go to another store if you need to go to a Spectrum location.

I have lived in the area for over 28 years I have used Hi…read moreTexh Gadget exclusively HTG have exceeded my expectation EVERYTIME I needed help Knowledgeable, helpful and a key to my Iphones and computers health/usage They really are good I would never consider going anywhere else They have always been extremely far I have never worried about being taken advantage of - I trust them 110%

I needed a battery replacement for my wife's IWatch Series 2. Most places like this were not…read moreinterested or did not provide service for this watch. Yelp's Bid request was very helpful. Hi Tech Gadgets answered the bid request very quickly. They were genuinely interested in my business. They were friendly and helpful and communicated with me over the repair as promised. The repair was successful and high quality. Very very pleased and intend to use them in the future.