The Apple Retail Store is always about customer experience, and principally getting customers to the right place and talking with the right agents. I also like that it is their design that customers are never separated from employees by a counter. You are always side by side, making the interaction personal by eliminating barriers. It's a subtle thing, but once you notice it and compare to other places, you can't unsee it. Furthermore, no one handling a customer disappears and goes in back, leaving the customer to stand there alone waiting. It's always a third person bringing a product out from in back to the two of you. Another subtle but important touch. My event today was picking up an ordered iMac (I had a QR code in my Apple Wallet), handing in my older iMac for a trade-in, and getting the Genius Bar (another QR code) to handle the free data transfer. The agent just inside opened the door for me, scanned my QRs, sent me and my old iMac to a back table, where someone else was expecting me. My new one was brought out, the condition of my trade-in was verified, zip-zap-done, and I'm directed to a middle table, where a Genius comes to greet me, generates a work order (another QR code I have now) for the data transfer and lets me know they'll reach out when it's done. My ONLY complaint about the Domain store is common to a lot of Domain stores. If you have anything heavy, there is literally no temporary parking out front to load. There's lots of free parking garages around, but now it's a bit of a hoof. read more

Apple Domain Northside - Retail store interior, employees working with customers. - Computers Near Me - Austin, Texas

When it gets busy, it's not clear where you're supposed to go. We came here to pick up an order, and it seemed like most of the employees were occupied. No one greeted us when we came in, so I felt like I had to interrupt someone just to get help. Once I finally found an employee, they asked if I wanted an Apple Pencil as well. I said yes, but then had to wait a long time because other customers kept coming up to them for help. It felt chaotic and annoying. The store itself is pretty, but the service felt very disorganized. read more

Apple Domain Northside - Apple Store - Computers Near Me - Austin, Texas

The people are knowledgeable, but unfortunately, the person that my daughter got didn't understand, that she didn't want to order the part that she needed, that they didn't have in stock, if it couldn't be delivered to our house because it's a decent drive there, so he set it up for pick up at the store when that's not what she wanted. She wanted them to note her case so that she could go home and use chat to ask Apple to send her the part, rather than having to drive all the way back over there. I understand, it was really noisy. Not a problem with the store, but I think that when somebody sets up an appointment at an Apple Store, and they know what it's about, Apple should notify the store so that they can try to have the part in time for the appointment, or maybe set the appointment for a later date, when they would have the part in stock, after notifying the store that the appointment has been made and the part is being sent. If this was a problem that affected only one store, I would rate the store lower, but it's a problem that the company itself needs to address as a hole. It was crazy busy there, so I understand the genius not hearing what my daughter said. She did get it taken care of, and it'll be sent to the house so she doesn't have to waste gas. People in that store are always really nice.. read more

The Apple Domain store was filled with people yesterday, however, when I walked in an Apple Store representative immediately greeted me. I did not think my transaction would take long so, I parked in 15 minute parking near the store. I told the representative that I needed a charging unit for my phone along with a chord. She grabbed the two accessories in less than a minute. The only decision point was the length of the chord - 3 feet or 6 feet. I asked if the 6 feet chord was about my height. She said no taller than your height. Haha...ok you're right I'm 5'6". I paid for the two accessories and was out the store in about 5 minutes. Though the Apple Store is very busy...always, there process is super efficient. I happy to report that my phone is charging without over heating. read more

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I went to purchase the iPhone Pro Max, and the salespeople lost all my files during the transfer. First, I never trade in my iPhone because I worry about the fact that during transfer, I will lose my important documents that have to do with work. I'm a realtor and a podcaster, so I have contracts, agreements, etc. I repeatedly told the girl I'm not trading in my iPhone, but she convinced me that my files would not be lost. I blame myself. I lost everything. The so-called tech employee tried to go to the cloud, and there was nothing. How could this have happened? One guy really tried, and nothing. My documents on my iPad are erased too. I even have a book signing coming up, and all the contracts are lost. I have nothing, I've lost everything. read more

Word to the wise. If you are a walk in visit on an off day like Tuesday or Wednesday during the afternoon as you won't have to wait as long. The staff is very competent and friendly but this store can get pretty busy. I've bought an iPad here and it was smooth sailing. The nice thing about Apple stores is that you can expect the same level of service at each location. 8/10 Computers read more

Apple Domain Northside - The Apple Store - Computers Near Me - Austin, Texas

Can't speak too much on the *typical* experience here. But recently I came by to donate my Apple products that I no longer use/no longer work. Apple has a reuse and recycle program where they'll take your tech for free. If it's broken or no longer working, they'll dismantle it and probably melt it down into raw materials to manufacture new components. No appointment necessary. We just came in with a box, spoke to a rep, handed it over, they quickly peeked inside to see the products, and then they took it from there! It was very much an in and out process. read more

Despite the tremendous number of people in the store the experience went smoothly. Went there to unlock a new laptop. Challenging a bit to figure out how to get help. Once I found a person with a red polo shirt, got logged into a queue and was directed to a specific seating area the estimated wait was supposed to be 30 minutes. Once a staff member approached me the problem was solved in almost 30 minutes. Parking is in various garages and is very challenging at this location which is in a very popular upscale outdoor shopping center. Go at an off time for the sake of parking and be prepared to walk. read more

Apple Domain Northside - Computer getting repaired - Computers Near Me - Austin, Texas

Apple service is awful, just know that going in. This is the reason I do not and will not ever use Apple devices. They figure they have so many customers they don't need to care about your experience. At all. The only reason I have an Apple account is that Amazon created one for me when I signed up for Apple TV through them. Hackers had attacked my Apple account and got it into some kind of "recovery" state where it believed I wanted to change my phone number. There was no way provided for me to cancel this. And support had no way of doing it either. Which is total bunk, but that's what they told me. I had to go into this Apple store to get an account issue resolved because the awful Apple Senior Advisors would not solve it. Knowing I would get some hippie sales person by default, I asked the concierge to speak to "the smartest person there." He thought for a second, and recommended one of the managers. I went up, she introduced herself and listened to my lengthy story of how hackers had messed up my Apple account, how hours on the phone to Apple support would not fix the problem, and how Apple support told me on multiple occasions that there was no escalation process. That is, if a Senior Advisor could not fix it, the problem could not be fixed. In their words "impossible." The manager was aghast with this news, said there was an escalation process, and if they couldn't fix my problem there and then it would be escalated. Music to my ears. So the manager at this Apple store at the Domain went and fetched an Apple "genius" which I guess is a pay grade above a "senior advisor" and she listened to my story again - and we went to an Apple computer and saw the same problem happen - again. The "genius" suggested that I use an email address from a more common domain - like gmail.com or hotmail.com. As I own my own domain (for 26 years) this sounded silly, as the hacked Apple account was on this domain (created through Amazon) and the replacement account was also on that account, and Apple did not complain. But, what the heck, so I tried my gmail address and was able to complete the account registration. So I asked the genius to escalate the issue with three points: 1. Fix the domain issue. I should be able to use an email address at any domain that DNS resolves. Period. The fact that it doesn't screams volumes at the lack of sophistication of their systems. If they had a problem with my domain they should have said so on the offset. 2. Communicate the domain issue to Apple support. Not once in all my dealings with Apple on this problem did anyone suggest it might be my actual email address. 3. Change the Apple support policy that if a customer is having an issue that the "senior" advisor can't fix, then escalate it. Every other tech company in the world does this - but for some reason Apple seems to think it's fine that "if we can't solve it, sucks to be you." The manager said she would pass this along, with some choice comments of her own, and hopefully something good will come of this for someone else. I continue to eschew Apple anything. But they do make some good TV. Pluribus is outstanding. So my Apple TV is working now, but I still have two other Apple accounts that I cannot delete because I cannot sign in to them. So back on the phone to the Apple store again, trying to get hold of someone at the Apple store since they seem to know more about what to do, and it just rings until it hangs up on me. I guess I have to plan another trip to the Apple store as they only time they'll take you seriously is if you're standing right in front of them. read more

I have been to the Apple Store at The Domain multiple times. Almost every time I walk in, I am greeted and helped almost immediately. Of course, it depends on how busy they are, but probably 90 percent of the time I get help right away. I recently picked up some new headphones and my new iPhone, and they brought everything out to me quickly. The setup process is usually straightforward, though I would not recommend using their Wi-Fi since it is pretty slow. If you can, back up your stuff at home and do the transfer there. It will save you some time. Weekends are much busier, but the store always seems to have a lot going on. They run tutorials and presentations to show you how to use your devices, which could be cool if you are into that. Personally, I usually just swing by to grab what I need quickly, and that is easy to do through the Apple Store app as well. I live nearby, so it is convenient for me to stop in and check out all their new products. I just got my iPhone 17 Pro with a new case, and it is running great. My Apple AirPods 3 are also awesome. I like them a lot more than my previous AirPods Pro. Overall, it is always a solid experience at this location. read more

I tried twice for an Apple Watch. First time the watch band was not the right size. Apple could not exchange the watch band without exchanging the whole watch. And the band was not in stock. So I return it all. I was going to just stay with a traditional watch but missed "find my" and times. So a few weeks later I go back and buy another watch. I never leave the store with it. It takes 2 hours and it cannot be set up for local weather only Cupertino. Activity rings will not load, etc etc. The thought is to exchange the watch as it's not loading properly. But I can't exchange it because it has a military discount. I asked is there a manager. Under these 2 service people's breaths they said we have to figure out which manager to ask. They really did not want to talk with their manager. I guess they get dinged or the managers are real jerks. So it was no surprise that Apple stores on yelp are rated so poorly. read more

My experiences at the Apple Store Northside Domain 3121 Palm Way, Austin, TX 78758 have been less than stellar and quite often a frustrating experience. I go out of my way to avoid that store, and alas, still ended up having to go there and suffer excruciatingly poor service from the manager, John. I called Apple to have my wife's Apple Watch serviced (battery). Unfortunately, I was told I couldn't send it in from my home via mail. I would have to go to an Apple store. I was given an appointment at the Domain store on Monday, January 5th at 10:30, and I arrived 30 minutes early. I waited 40 minutes. Eric seemed nice and helpful, but even with me explaining that the watch had already been diagnosed. I just came here to have it sent in. We spent over an hour erasing the watch (my wife's watch, who was not there with me) and upgrading it and syncing it with my phone, just to diagnose the watch to confirm it needed a new battery, which I already knew. After dealing with this torturous experience, it was time to pay for the service so the watch could be sent to my home. I would have loved not to have to set foot in that godforsaken, technology-lethargic hellhole that is Apple Northside Domain. Their card swiper showed errors on 3 attempts. Eric brought over the manager, John, who talked over me when I attempted to explain that my chip sometimes has issues, and I could use my Apple Pay. He didn't listen nor hear me. He told me they would have to change the watches shipping to the store, and I could pay when the watch was shipped back. I did not want to do that, but was left with no other choice based on John's impatient insistence and lack of listening skills. Think about this for a moment: "We are having trouble charging you in store, so come back so we can charge you in store..." I'm frustrated, my kid is tired, and I acquiesced. Alas, before I could even get home, I noticed two "pending" charges from that Apple store. I called John, who continued to talk over me, I told him he wasn't listening, and I cussed. I explained to him my frustration, and all he could think to do was complain and threaten to hang up because I cussed. Mind you, I did not call him a name or curse him, I just cussed, cuz I was pissed and frustrated and because he wasn't listening. Example: "You told me there was no charge on my card, and I get home and see to friggn charges on my card!" Anywho, I told him he's in tech, he's heard worse, and to get past it. He explained I would have to wait for the charges to fall off. I explained, How does that help if I come in to pay, and the same thing happens again with their card machine? Either way, I have been in customer service for over 55 years and a public servant for 33 of those years, and John's approach was not customer-friendly. I get it, I would be overwhelmed and stressed working at a chaotic, shit show like the Apple Store Northside Domain, too, but my experience as a consumer has been consistently dreadful and laborious. John didn't help make it any better. Not even an apology for the miscue, let alone the long wait and poor service. In this case, I have no solution for how to make this experience better, other than I wish I didn't have to pay for the poor service, I wish I didn't have to go back to that store, and I wish Apple could just send my watch to my house. Happy New Year read more

Of course if you have been you've been....The service is near flawless...purchased my first ever Mac Mini (Amazing machine by the way)...ordered on line walked in and up to the counter...within minutes I was out the door with my purchase...Im truly a "on a mission" shopper...I don't browse...I order/see what I need and get what I want. This store is a perfect scenario for me. read more

Apple Domain Northside - Yes I know thats the wrong Hub, but it works and was 50% off on Amazon. - Computers Near Me - Austin, Texas

Apple stores generally offer a consistent experience, at least in the larger locations. It's been a while since I can remember not being greeted upon entry to the store by a staff member asking how they can help. I've purchased several computers, iPads, and iPhones at this location and the staff has always been very helpful to get product for me from the back room and also assist with transitioning to the new product (iPhone for example) with a minimum of fuss. Items that I am looking for are almost always in stock. Weekends can be a little problematic when they get inundated with shoppers but aside from that, I really enjoy shopping at this store. Recommended. read more

Apple Domain Northside - My new iPhone 16 Pro picked up at the Domain store. - Computers Near Me - Austin, Texas

I'm back again at the absolutely worst Apple Store..... all I see is employees standing around and a ton of customers waiting..... I truly dislike this place..... read more

Two separate experiences we were treated poorly. Even after we purchased significant hardware, the customer relations has been underwhelming at best. Compared to nearly every other apple store (including Dallas and even the one in New Jersey), THIS one is repeatedly a disappointment. Management doesn't seem to care. Don't bother going to Apple at Domain. Other locations will likely treat you much better, more professionally and with dignity. read more

Came here for a new iPhone and was helped right, sales person was knowledgeable and able to answer any questions I had during the process. While I was there I was also able to demo Vision Pro and it was incredible. Dennis was my guide for the demo and he was funny and patient with my slow learning curve. read more

I had to replace my battery in my Iphone SE back in 2024. I'm glad the battery could be replaced since I've had my phone since 2020. The only thing I didn't like was that this place was packed with customers needing assistance or they wanted to purchase Apple products in the store right away and take them home. read more

Worse service ever They don't even know how to fix my problem come to home and my 14th years old nice help me better They need better training on customer service read more

Least favorite Apple Store. Always overrun with people, stock is super limited, and service is extremely slow. I showed up 15 late to my appointment for a MacBook that would not turn on so instead of working me in next, they decided to punish my by making me wait 20 minutes. At least that's what they've said but we'll see what actually happens. read more

I'm a resident at the domain so to me it was a good idea to walk over to the Apple store because I was ready to purchase all in one Mac desktop for my office at home. I walk inside and see a bunch of customer service reps in dark blue shits just standing around talking among themselves while customers are looking lost. I waited and waited to see if someone would at least approach me to ask If I needed anything, but I received absolutely nothing. I finally got upset internally and left without ever being approached by an apple staff member. I wouldn't recommend anyone visit this store if you care at all about good customer service. I would love to speak with upper management and recommend solutions. read more

Had a 10/10 experience here. I haven't had the greatest experience at Apple stores in terms of customer service, but this one was great. People here are nice and are quick to help without being "salesy". The first time I came this week, I met a kind guy named Taylor who told me about the new MacBook Air features. Today, I decided to trade-in and buy the laptop. I worked with Austin W. and he was AMAZING. The entire process did not take long at all. He answered all my questions and put me on to new things that I didn't know about. (And he made the experience more fun!) read more

I am giving three stars because staff is nice. But once again, Apple sent me away swearing my phone issue was addressed, only to find it wasn't. This is par for the course with Apple. I live an hour away and nothing they did helped. My phone froze and I am no better than when I walked in. And they talked me into a 2tb upgrade on ICloud. Apple products are pretty strange in how they do things and things aren't intuitive. No way to delete photos on phone with deleting ICloud photo and a drive that isn't really for storage? read more

I was in the area and remembered I needed to get my iPhone's battery replaced. I had no appointment (walk-in) and one of the staff members quickly checked me in after a brief chat. Typically, this type of service can be done within 30mins or less, but I came on a Saturday, which is usually their busiest day. Total service time was around 2 hours as a lot of people came in for service appointments. I did not give it 5 stars because of an OS glitch. Within the FM app, my iPhone has an icon and prompt, Ready for Repair or Trade In (device remains fully functional in the repair state). This message should automatically disappear upon completion of service. I really don't want to go back to Apple but looks like I might have to, if this prompt doesn't disappear within a week's time. read more

Outstanding customer service. I made an appointment so they could look at a problem I was having with my iPhone... I got there a few minutes early... But they still saw me at my scheduled appointment time. They were able to fix my issue quickly and with a smile. read more

Had service appointment last weekend and this weekend. Staff was very helpful and polite. As a former Apple employee I appreciate the attention to customer service read more

I bought a new iPhone to avoid issues with my old iPhone. thought this be easier. however I was dismissed after I was told it was all good. I had more issues with my apps since it did not recognize the new device. I asked for help days later as was blown off. they said it was not their problem but the apps. they offered no suggestions whatsoever. " Brandon, Nites, Michaela and Brandon #1. read more

We had an appointment set up today to get my son's IPhone 14's screen repaired. Unfortunately since the back of his phone was also cracked he needed to get both sides repaired which ultimately gave him a replacement phone (Soo thankful for AppleCare!). During this visit, we received the most wonderful customer service from Kendra. She thoroughly explained everything as we went through the process and was the sweetest person. This Apple location is quite big and was super busy today. However, despite being busy we didn't wait long at all for service as Kendra came right up to us to assist. I also learned today that they offer sessions there like the "Create your own emoji" class they had this afternoon. Pretty cool. read more

Horrible experience at Apple Domain Northside. I asked them to replace the battery in my I phone. They said they could do that, but then noticed a small crack in my camera, and said they would have to also repair that. Because the cost of that would be very high, they said the best thing was to get a new phone. I told them I didn't want the camera fixed, I just wanted a new battery. They said they couldn't do that, they had to fix everything in the phone. I subsequently went to another, non Apple store, and was able to just get the battery replaced on my phone. I feel the service at the Apple store was very dishonest. They were clearly just trying to pressure me into getting a new phone, instead of just dealing honestly with the simply problem I asked them to fix. I will not go back to the Apple store again. read more

I really like that one over at the Domain the one at Barton Creek is Apple is always busy. . I was in and out in 30 minutes ! read more

Apple Domain Northside - Computers Near Me - Austin, Texas

Wow..I LOVE Apple...at least I did. I've been a loyal customer for over 20 years and always buy from Apple directly for the "Apple Care" warranty and, for the previously amazing customer service. Today I had an appointment at 12:45 to buy a new Iphone 17 and have my MacBook pro checked out (warranty goes out next month...nothing wrong just a check up). Easy appointment...a new first week employee could handle...I checked in at 12:40 and was "seated" for my 12:45 appointment. Great so far...as usual. 1:00 rolls around, nothing so I go check to make sure I properly checked in...I'm told "someone will be right with you grey" apparently referencing my grey hair...yea, I'm 61, offensive to the young tech crowd working the floor of the Apple retail store in the Domain? I wait at my assigned seat, and am ignored for another 20 minutes so I decide to go grab a bite to eat (since I am on lunch break and they're stealing my time) and ask that they text me when they're ready for me and I'll come back. Reasonable? Or am I supposed to sit for an hour til someone mercifly helps me? It's now after 5pm and I still haven't heard from them. Apparently, they don't want to help me because I'm just not the target market hipster. Or because they're a company in decline? Mistake. Apple you need to Extend my warranty for a year because I'm headed to Los Angeles to work and be back in the fall '26. Do the right thing Tim Cook and figure out what's wrong with this store...it has low ratings...and now I see why. read more

I had a problem with 2 of my Mac book pro,s Tony helped us he was fantastic, I have MS and he was patient and kind and completely fixed our issues. Thank you Tony. Paul and Laura read more

Just a quick one to say that I received stellar (and kind) support from Mike the Genius at the Genius Bar. I was having issues reinstalling the OS on my laptop, which I had just wiped. Mike ran into the same issues that I did but gave it some thought, opened it up and came up with a solution that really helped. read more

Kept me in the store for three hours, even made me schedule a new appointment halfway through after already having one because the person helping me just left the store! After all that, they told me they couldn't fix a simple software issue unless I bought new AirPods. Seriously? You couldn't have told me that sooner? And how is a software problem somehow my fault? Absolute waste of time. Don't bother coming here. read more

If you're coming here for a repair, be prepared for a vastly different experience than if you're buying something. This Apple store is located on a corner of a busy intersection, which took about 10 minutes just to get thru due to the heavy volume of people trying to cross the different streets. For bulkier items like iMacs, Apple discontinued free onsite service and there's no curbside drop-off option here. Luckily, I was able to find parking nearby and didn't have to lug this huge iMac all the way from one of the parking garages, which aren't exactly nearby. This is a serious safety issue and ironically, while waiting for my appointment to begin, I overheard customers talking about how there have been people held up and robbed at gun point in the Domain. By the time I made it into the store, I was a few minutes late to my appointment. They directed me to a table that was seated with a bunch of people and then the wait began. As I waited I began to notice, you can tell by people's demeanor the two distinct reasons they're in the store. For people shopping, they are excited and they're getting service right away. The store honestly, doesn't feel big enough for the volume of people in it. Then all the people waiting for service are the polar opposite - stone faced, going on irrate because your device isn't working as expected and having an appointment seemingly doesn't mean anything as they've likely been sitting there for 30-60+ minutes beyond their appointment time. And after waiting about 30-35 minutes PAST MY APPOINTMENT time, I finally got asked if anyone had helped me yet. Wow, 30-35 minutes to even get acknowledged but if I had told them I was ready to buy a new Mac, I could probably get help in seconds. When my "Genius" finally arrives, he has me take the iMac out of the box. It almost feels awkward in the middle of this crowded space to take this huge computer out and put it on this little cramped table. But someone decided, that this - being crammed on top of each other like passengers in coach on an airline - was a better experience than having a dedicated space for support like the Genius Bars used to provide. Meanwhile, tables devoted to sales are spaced out amply, like first class on an airline. Nonetheless, I get my iMac setup and as it's powering on and I explain that it's been to an Apple-authorized repair place three times for the same issue and they keep giving it back to me citing no fault found. Yet the problem continues. He unsuccessfully attempts to run a diagnostic on it and then without any official troubleshooting starts to spit off a list of things it could be. As I'm thinking this is odd, he pivots and out of the blue asks "have you thought of trading this in? It's currently worth $325." I'm so stunned and caught off-guard I was literally lost for words. This computer is not that old (2019 and we're barely entering 2025). Apple's computers aren't cheap and I'm literally being offered 1/10th the purchase price, yet you haven't even done any sort of troubleshooting on it. It dawns on me that "Geniuses" don't exist anymore. Everyone's a sales person. They don't care about getting your device working. As far as they're concerned, it's disposable and they likely get more accolades for getting you to upgrade over repairs. Ironic for a company that's supposed to be all about the sustainability and the environment right?! I explain to the "Genius" that Apple doesn't make an iMac comparable to mine. My display is larger, RAM is 64GB (which isn't even an option on the current model) and has more ports, etc. The only system they sell that's even close to mine in spec would be the Studio which is $3999 and doesn't even include a monitor, keyboard and mouse ($5,896 after adding all of that). Even after this explanation, he's un-phased. He gives me a quote for the most expensive component that could be the cause of the issue that we can't even confirm IS THE ISSUE (in this case, $598) and it's completely lost on him that this is 90% cheaper than buying a comparable new system. It's amazing to me that if you purchase AppleCare and you run into an issue after it ends (it's worth noting there was no option or offer/extend coverage), I have nothing to show for that money spent on the plan. A company that claims to be about the customer can't even be bothered to go "hey, we see you had AppleCare on this and you never used any of the plan, so we're able to offer you a 25% discount on the parts" or something to that effect. Something that really exemplifies the service and sustainability they claim to stand for. The rest of my appointment was tailored towards upgrading pressure tactics from the Genius stating the repair is only warrantied for 90 days to trying to make me prepay and sign agreements for parts not received or service not completed with no issue resolution guarantee. Basically trial and error on my dime (for parts and labor) until they find a fix. I took my iMac and left. read more

Finding a parking spot is horrible but I managed to find one without having to park in the garage. I'm still trying to figure out the Genius Bar thing. With a lot of green shirts standing around doing nothing when they could be helping customers would be a genius strategy. Hopefully my watch will be repaired and back covering my tanless wrist. read more

Just got a new iPhone 16 Pro Max for my wife's birthday and the sisters Algie and Michele took very good care of us. Thanks, Apple.

They are helpful when it comes to purchasing, but for assistance or setting up an account, you'll need to contact customer service.

I bought a new phone from AT&T however because my phone was broken we could not get the information needed to transfer the old info to the new phone , so I went to the APPLE Store at the Domain, I was help by two incredible young ladies , Haven ( Lead) and Yu Jim ( Tech) ! Both showed outstanding knowledge of the job they do and their customer Service was Awesome. They were able to take care of my issues and I was out the door in lest than 15 minutes. Thank you guys read more

By far the best experience we have ever had purchasing a new phone. We went to upgrade two phones to the 16. Uko was the most thorough employee we have ever had. Because we were trading in iPhone 13s, he made sure to tell us all the upgrades iPhone has had since the 13 and all the new things the 16 can do. read more