While the people I dealt with at this location were very friendly and helpful when I came to them with questions, I unfortunately have to review the process/work done on my iPad.
First Visit:
I brought my iPad to this location on August 17th because there was a crack on the outer black border of the screen. I was told that the repair would be quick and cheap since the screen itself wasn't cracked. Awesome! When I got my iPad back, it still had the protective film on the replacement screen so when I began to peel it off, the replacement screen would separate from the body of the iPad and actually pull off of the iPad. Apparently the adhesive from the protective film had essentially melted onto the screen so separating them would be troublesome. I called Cellairis and they told me to bring it back in so they could check it out.
Second Visit:
I brought it back. Upon their investigation, they had informed me that the screen they used was from a vendor in Pflugerville. The screens themselves have adhesive that you need to melt and then clamp down for the screen to stay. They used the adhesive that was already on the screen but told me they'd replace that adhesive with their own (which was stronger). Okay cool. When I returned to pick it up, the protective film had been removed and the screen had been reapplied but you could see some residue in the screen/body crevices from the protective film. I was told they tried to replace the screen again but the replacement to the replacement came from the same vendor in Pflugerville and the protective film stuck to that screen even more, so they removed the protective film from the first replacement and removed as much of the residue as they could. Okay, I'll survive. I was told that they weren't happy with the job they had done and would understand if I wanted to leave it with them until a better screen came in. I needed it for work so I took it with me but made sure I could bring it back if there was an issue. Not more than a week later, the screen started to rise at the bottom near the home button, causing the home button not to react when pressed unless you jammed it down. I was not happy that the replacement screen started to rise so I contacted Cellairis once again and was told that they did not have any replacement screens at the time but they'd give me a call after the following Monday once an inventory order was placed. I didn't hear back so I called and was told that the screens had just come in.
Third Visit:
A few days later I dropped off my iPad for the third time since the new screens were in. After filling out paperwork again, I was told that the repair might be done by the end of the next business day. I asked If they would give me a call when it was complete and they said they would. I didn't hear from them the next day so I assumed the repair process was delayed a day. A week passes. I decided at that point I should contact Cellairis asking if my iPad was finished; they said it was done the day after I brought it (so why wasn't I notified...?). I also wanted to make sure the screen wasn't rising again since they had it for a week and could've checked. It hadn't risen. I picked it up this past Friday, looked it over before leaving and the screen seemed to be fine. Here I am 3 days later -- the screen is rising again and I notice that the residue from the protective film is still in the crevices between screen/body so I guess the screen wasn't completely replaced after all.
Whatever sealant/adhesive Cellairis uses for their iPad screens does not seem to work very well. Either that or they don't keep the screen clamped down long enough for the adhesive to dry. I don't know if it's a room temperature thing or what but I will leave my iPad sitting on my desk and the screen slightly rises in a matter of minutes. This was never an issue before I had the screen replaced. I shouldn't be able to press down on the screen and watch it move. Great people working here but I cannot say I'm pleased with the results of this repair, all things considered. read more
