It's exciting these days when you find a company that offers excellent service--even from afar. Harris and I worked on diagnosing my laptop and in the end we were very successful. I couldn't have asked for a more attentive, communicative and honest person to work with with. Thank you Harris and thank you Parts People for hiring a great team! Best, Liz read more

Laptop LCD screen went South, researched a replacement, found Parts-People, price was reasonable and ordered. Came quickly enough and was packaged superbly. They had an installation video that I followed and guess what? My frikkin' screen now works! Thanks Parts-People! read more

I "bricked" a Dell laptop when a BIOS update went bad causing the laptop to no longer boot up at all, just beeped an error code for a bad BIOS. Before the BIOS update, the laptop was in perfect working order passing ALL the Dell diagnostics & booted into a fresh install of Windows. I sent it to Parts-People for just a reflash, even if it was back to the original version A10. I figured they could revert back to A10 that was working. They re-flashed the BIOS to version A12 from another motherboard and everything was told it was booting and working in Windows. Then they retried to update the BIOS to A15 and got an error code for a bad CPU when done. Why is that when it was working perfectly before the update, you would think that A15 was a bad update and revert back to A12. I argued the point and told them I would have been happy with that but they insisted that I needed a new motherboard. My dumb ass let them replace the motherboard instead of arguing the point, which I should have done. They replaced the board and updated the BIOS to A15 with everything working fine and booting into Windows. It didn't stop there. When I got the laptop back, booted into Windows, I was shocked to see a 2 inch by 1/2 inch black spot on my screen! I have no idea how that got there but I was not happy. I called to dispute the issue & was told that it was there when they got it to boot up the first time. Their resolution was that I had to purchase the screen for about $60 and they would eat the shipping both ways and the labor to install it. That was it, I got pissed off and told them how I really felt about the service I got & hung up. This was my FIRST time and is my LAST time they will get ANY more repairs from me. I just will not update a BIOS on any system if it's working & testing fine. read more

I needed a new battery for my laptop. Parts people had an amazing selection with good prices and reliable parts! Fast shipping and the owner even included a nice letter in the box with it. Will definitely return for more parts! read more

My beloved Dell 2 in 1 needed a new battery and since the reviews for this company were outstanding I mailed my pc to them for expedited shipping and expedited repair service. They definitely did NOT disappoint. They replaced the battery and the track pad which was damaged due to the original swollen battery with OEM parts. It was easy to communicate with them over the phone to discuss any other possible preventative replacement parts. They did not try to upsell repairs that were not needed. When I got my PC home I had a problem with Windows asking for my Bitlocker Recovery key and when I called them they walked me through finding the key and addressing the situation. I am so confident in their service I will Try to buy Dells in the future because that is all they repair and I now trust them Because of their reliable service. read more

These folks are amazing! Always a great experience. Customer service and delivery time are unmatched! *****

They only work with dell products and are a 3rd party affiliate but they absolutely worth the money. It cost me $292.17 total to get the laptop repaired and install a new OS with a new battery and a new hard drive but they also managed to save my information completely by backing up my data and cloning the hard drive. They did a great job with everything. it took almost 2 weeks to do it because of the line. the service I paid for the time it takes to do the job completely and successfully was worth the wait. The people at Parts people are true professionals. Also, what helps them do the job faster itis to provide the passwords when necessary. The laptop works beautifully. read more

Parts People com - IT Services & Computer Repair Near Me - Austin, Texas

I ordered a replacement screen for my daughter's laptop and it was a perfect fit. Being able to enter my service tag and have the assurance it will fit the device, I shopped with confidence and felt completely secure spending $200+ with them. The item was sold as "refurbished," but there wasn't a single scuff or scratch on it - and I checked thoroughly! The item's packaging was thoughtful & appropriate to protect in transit, yet still wasn't a nightmare to unwrap and unbox. While I've handled many computer repairs, I've never had to replace a screen. I didn't have to search YT for instructions - no, the removal/installation process was simplified since there was a walkthrough on its product page, produced by their team. Customer support is extremely important, especially in new business relationships. Outsourced support frustrates me due to language/cultural barriers, hold times & lame music, dropped calls, and the agent's usual inability to do anything more than I - all of which wastes time. Instead, contacting Parts People about a delivery issue (caused by FedEx, not Parts People), I never felt alone. Instead, via live chat, Michael assured he'd contact FedEx on my behalf. Within 10 minutes I received a call from him confirming that everything was ok...and it was. I will choose Parts People for everything computer-related in the future because product/shipping quality is excellent and their stateside customer support goes the extra mile. read more

Same day walk-in service (less than 2 hrs.) on my Dell Inspiron. They are super knowledgeable, friendly and helpful, and I think the labor charge of $50 was reasonable. Installed a new keyboard and a battery. Expertly done. They have everything in stock and ready to go. They are just first-class all the way. read more

Just moved here from California and had a hard time finding someone to fix my pc...found out it was a fake Dell so they couldn't fix it but gave me a good lead nearby and GAVE me the parts I needed. Now that's service! read more

Parts People com - IT Services & Computer Repair Near Me - Austin, Texas

Hands down the BEST experience ever. And customer service a 10+. My daughter has an Alienware computer the hinge was broken. Talking to Hank, we talked through and self diagnosed without seeing the laptop. The parts at that time were not in - he gave me an approx date. I called back - he had held onto the parts and within 5 business days, shipped me a box, I sent it to them, they fixed it, and shipped it back by Friday that same week. The cost was super reasonable. Infact, I tried to get him to add more money for a tip. All day long we would use them again. Thank you so much! read more

Fixed my laptop so fast at such a good price!! Absolutely recommend they were amazing help

All those that rated the customer service at its highest mark are providing an accurate view of the company. I had Travis work with my laptop. He replaced the parts that needed to be replaced. He was transparent, and the way the laptop works now is beyond incredible. Dell Parts added another 8 GB of Ram, replaced the keyboard, and also replaced a portion of the laptop case that was damaged. Shipping was easy, I received a box in the mail with a mailing tag. Travis called me more than once to update me on the process of the repairs. When I got the laptop back it was like getting the laptop I purchased over 4 years ago back in a brand new condition. I am amazed at how fast this computer runs! Travis went the extra mile and reglued the heat sink. The computer is preforming beyond amazing. For those who have not used Dell Parts People before, it's a little nervous sending a computer out via mail. I wasn't sure if it would make it to Dell Parts People or if I would receive it back. Everything went smoothly. Dell Parts received it and sent it back to me with no problems. I am so glad I sent my laptop to this company. This entire company is well run, and if someone asked me where to send a Dell Laptop I would recommend this company without hesitation. read more

I had a great experience with Parts People yesterday! I brought my Dell laptop in to have a specific piece replaced. They had the piece in stock and were able to get the laptop repaired and back to me the same day. I couldn't ask for a better result than that! Thanks to Hank and the entire parts people team. If something goes kaput on my Dell again, I know where to bring it! read more

Thank you for helping me out the other day. I was looking for a very specific, little, cheap, spare part. Honestly, even spending the time to look for that spare part was not an economical practice for them. However, the tech treated me with respect and a smile, and even instantly identify the measurements of that part, and the spare part works. read more

I needed a new battery for my Dell XPS15, and I tried a 3rd party product. It lasted about 2 hours and cost me $60. Don't waste your money like I did. Get the real thing from Parts-People. The new (original Dell) battery arrived 2 days earlier than thought, installed it and did a charge/discharge cycle. I now have a very capable laptop, with battery time of 4-6 hours. Very easy to navigate their website and an overall great experience! read more

I order a small part on 1-31-2022... (see picture) paid $3.95 + $5 shipping...as of today 1-9-2022 usps still shows awaiting item... really?? Coming from Texas ? Will not ever order from them again.... read more

Parts People com - Dell OEM Latitude E6220 Metal Mounting Bracket for the LCD Ribbon Cable - 13JP2 w/ 1 Year Warranty - IT Services & Computer Repair Near Me - Austin, Texas

An update of my review from way-back-when: They are STILL great! Knowledgeable, reasonable, and FAST. After struggling with my slow wonky computer for some time, I took it to these folks and presto! Under $200 and less than 20 minutes, and I'm back in business! Soooo happy! Thanks, Parts-People! read more

Fast, efficient, perfect customer service. Dropped my laptop, causing screen damage and problems with charging. Bought a new screen and installed it myself (from Parts People). Unable to repair the charging problem myself, so I called in, and within a day my laptop was in Austin, and I was informed what needed to be done and how much it would cost. Within another day I had my laptop back, fixed, and with upgraded memory. Really fast. Did not waste a second of my time. Would recommend highly. They know what they are doing! And, again, I will repeat, very fast service! read more

I drove from SW Austin because Parts-People had a hard to find Dell keyboard in stock. I brought it in about 4pm and it was ready by lunch the next day. Cost for the part and labor was extremely competitive. read more

These people were fantastic for a much needed repair. They were friendly, thorough and most importantly quick to get us back online. My wife's laptop was slowing down. After speaking with Hank (their repair lead) on the phone, his first though on the symptoms was that the SATA hard drive might be failing. I sent the laptop in on Tuesday. By Wednesday he had diagnosed the problem (which he still felt was the hard drive). After a phone call to confirm what he was doing, he went to work. He sent the laptop out Thursday evening and we received it on Friday. a) The laptop is blazing fast for startup and internet browsing (this is what my wife cares about) b) He turned the whole thing around in 3.5 days c) he even went the extra mile to turn the slow hard drive into a data store if we needed it and also copied the old hard drive to the new one (something other repair places would charge for). d) it was a good price for a well done job ! This is the second time I've used them with the same great results and one of the few times I felt compelled to write a review. They are that good. Everyone should know. PartsPeople know their products, have a great repair business model and met/exceeded my expectations in all cases. Hank was great to work with. read more

We have been using Parts-People for several years any time our Dell computers get sick. That does not happen often but it does happen. These guys are inexpensive, good at what they do and have a quick turn around. I noticed today you get a 10% discount on repairs when you "check-in". Parts-People carries Dell computers and an array of accessories. I am fascinated with the adorable mice at the counter: race cars and a bright green turtle. As we were leaving, my son said, "He can't work the cash register that well but he is bad ass with repairs...." read more

Parts People com - IT Services & Computer Repair Near Me - Austin, Texas

I've known the owners & family since they played with toy computers & baby guitars :) Always personable, motivated to be & do their best, & honest (honest!) in all they do! You can't find a better place in Austin to have your computer serviced plus they're open on Saturday. As previously mentioned , Mike , ( one of the techs) , is absolutely brilliant & has saved many of my computers from what I believed to be certain death. I won't go anywhere else! :) read more

Parts People com - Doubling as a selfie & business hours. So efficient am I! - IT Services & Computer Repair Near Me - Austin, Texas

My Dell laptop had a strange error message about power, so I called my usual "discount" computer repair shop. They had a wait time of two weeks, so I found Parts People. I went in yesterday evening, and it was inspected and worked on right away. It seemed it was an issue they'd hadn't seen before, but the guy who took care of it was very knowledgeable and took less than 15 minutes to find and resolve the problem. I'm ditching the other repair place and coming here from now on. read more

I purchased a brand new replacement battery for my Dell XPS. Slightly more than a year after installing it, my computer starting rejecting it saying that the battery wasn't a recognized device. Now my device crashes everytime I unplug the power cord. I called the Parts People and they were unwavering in their "Only one year warranty" and wanted to sell me a new one. Really? A brand new battery that only lasts a year and they think I'm stupid enough to purchase from them again? This was not an issue of my battery expiring over time and suddenly no longer functioning. This was a sudden random glitch possibly due to a manufacture defect that they refused to be responsible for. read more

This was the first time I had ever sent anything off to get repaired and the customer service, the details of what needed to be fixed, the honesty of what should be repaired, but could get by without it. Absolutely incredible! Especially the gentleman in the repair department I think his name was Michael. Just absolute top notch all around! read more

Parts-People restored my Dell Precision laptop, after I had somehow mucked things up trying to install a second SSD card. I could not even boot to Windows and could not figure out what to do. A call to Part-People resulted in my bringing the laptop to their store in Austin. Mike then fixed it and I was able to pick up the laptop the next day. Mike is a miracle worker, although he said with 20 years experience, he simply knew what to do. They provided top quality service in quick time. Mike answered questions I had, and the fix was done for a reasonable price. They will be my goto shop for Dell parts and service. They also serve people who send in their PCs to fix. read more

I had a computer with a dead keyboard. I was overseas when this happened but had a friend who was coming to Nicaragua bring me a replacement that I ordered on Amazon. It did not work. I took my laptop to parts-people when I returned to Austin and they diagnosed it on the spot and said the keyboard was the wrong one. They changed the cable that connects the laptop to the keyboard which would have been an $8.00 fix, but the problem was with the keyboard. They replaced the keyboard on the spot. I also wanted to replace the touchpad which was really worn out. Not only did they have the part in stock but they said they might be able to replace it at that time, but it was 3:30 PM so I asked them to just keep it and I would pick it up the next day. It was ready when the opened. Their price for the keyboard and the touchpad was very reasonable and the labor charge to make the change was competitive with other places that I had talked with about the problem. Most excellent price and service. I would highly recommend Parts-People to anyone who has a problem with their DELL computer. read more

I Google and came across PartsPeople after I received a quote from Dell.com that the parts I needed would cost me nearly $300. So I decided to order 2 replacement adaptors-one for my Dell laptop and desktop from PARTSPeople. My order arrived verily quickly and now both my laptop and INSPIRION One 2305 work again. This company $aved me . I HIGHLY RECOMMEND inquiring with them for your Dell parts/accessories...they do have a 1-Yr product warranty and 30-day return or exchange as well. THANK YOU from a very happy customer read more

Negative review retracted. A representative is working at the moment to fix the issues I had with the service and I will amend this review as necessary. Learn from my mistake and make sure every dollar you spend on service is accounted for. Original order placed on 7/7/11 and it is 9/11/11 as of last update. Final update: I was never given cost receipts for parts as promised. No need to promise them if you can't delivery. The keyboard was finally replaced after I was charged the full price to refurbish my Alienware, but due to in stock part incompatibility with pre-Dell Alienwares it had to be ordered... Well don't say you will replace the keyboard and charge me for it if you aren't going to fix it... Had to complain, eventually after hassle received all the upgrades detailed in the plan I purchased. This was about ten years ago, I am just now finishing the review because it has been incompleted all of this time, but I remember this experience like it was yesterday! read more

I have had three Dell laptops serviced in the last few months...their service is always outstanding. Very reasonable prices, quick turn-around times and professional/friendly staff make for a great place to service a Dell laptop. Michael is an especially noteworthy tech and I really enjoy working with him. Again, I can't say enough about their quality workmanship !!! read more

An employee of mine spilled water on my notebook computer and ruined the motherboard. The computer was only a year old. A Dell 3750 notebook that cost almost $1300. I was basically SOL. I took it to another local company that I use regularly (and am happy with) and they said the motherboard would be $600... yikes! But they said if I found a mother (still talking about the other company)... they said if I found a motherboard that I could bring it in. I found one on craigslist for $45. Yippie! But alas the other company said it was bad. I searched again and found the motherboard online for $300. I heard there are online scams so I researched the company and it turns out it is in Austin. It was Parts-People. This was this past Satruday. I called them and they were open. I took the Dell 3750 in and they were able to repair it by monday. Cost about $450 total but that included: the motherboard, new keyboard, new thingamagig that connects to the motherboard and the power input. So I am happy and have found a new local company to be my goto place for all my notebook computers. Yip, yip. :-) read more

It has been one rough week for me, and the gloomy cold front coming up isn't helping. I popped into Parts People solely to ask for the price of a cable for my broken laptop. It was cheaper than parts I can find online (excluding the shipping) and already in stock! I got lucky because nobody else was in the store, and Mark offered to do my repair on the spot. Even though I was planning on doing it myself, something about him just seemed genuinely helpful. I knew he'd be able to do it faster (Note: the repair was completed within the hour! I want to say even under half an hour but I wasn't keeping track of time), and I was ready to throw my hands up for the day anyway. Not only is it clear that Mark is incredibly knowledgeable about these mildly-ever-changing Dell models, but you can tell he's an honest guy that won't throw in hidden charges. Compared to a quota I got from another store for a repair, Parts People was definitely the way to go. Didn't really meet the other folks working in the store, but they'd pass by and all seemed really nice. Mark, thank you for my repair and especially for listening to me ramble on and on and on about my frustrations with my job hunt! You're definitely one of a kind! read more

I made a big mistake. Learn from this: Never leave anything on your laptop when you close it. The culprit: ear buds. I was mortified when I turned on my computer the next day and noticed my screen was cracked/busted/whatever. It was a newly acquired dell laptop and I needed a place to fix it, ASAP. I called a few places and they were helpful but expensive. Did I mention it was during finals that this happened? I showed up with my two little ones in tow, hungry and very rowdy. I showed them my computer, they confirmed the part was in. I did not detect a hint of snobbery, you know what I mean, you get it at tattoo shops, salons, specialty shops, other electronic discount and repair places (ahem),etc, and these guys are very nice! The nice man started taking my computer apart right then and there. I thought I was going to leave it, but he fixed it on the spot! It took him about 20 min to fix it while I tried to keep my kids from tearing up the place. He was very patient with them and was very nice. So all in all the fix cost me $200 bucks when I was previously quoted about $300, nice! Oh, and he charged me a very low fee, most of the price was for the part itself. I am so very happy I found this place, and so very grateful Mark was there to help. THANKS! read more

Long story short: I contacted the company and asked specifically if they could replace a cracked touch screen and that I had a replacement touch screen. They replied that they could and it would cost $50. I sent the laptop to them (FedEx wasn't cheap) and they called to tell me that they couldn't replace the screen and a new display (screen and backing) would cost $299. I had them send it back since the laptop (and the touch screen feature) is not worth that amount of money. I wrote and told them of my disappointment with them and they did apologize. So be careful with what they might tell you before they receive your system for repair. The sales reps apparently don't understand what is involved with the repair and the company doesn't try to make things "right" with the customer. I did check online later to see what a new complete screen assembly would cost - found one, brand new from a reputable seller for $199. So it looks like the company is also adding to the profit line with the parts. read more

These guys kick ass. Great inventory, knowledgeable, cost effective, helpful, awesome - expedited customer service and shipping. I live in Los Angeles and made the choice to order from these guys because they know exactly what they're doing. HIGHLY recommend. Got my stuff on time, my Dell laptop is back to new. ROCK! read more

Gave wrong diagnostic on an Alienware m17x laptop which wouldn't boot I sent in. Told me it's the graphics card that was bad when in fact in was the motherboard. I wasted time buying a two replacement graphics card, only to find out my original graphics card was working by testing it in an identical system. Customer service is friendly and return shipping was quick. However, I would not use the service again since I ended up diagnosing my system better than Parts-People read more

This is a fantastic company. All of my interactions with the staff have been above and beyond my expectations. The repair was perfect. Five stars. My Dell laptop's power button stopped working, so I ordered a replacement back cover/power button combo from Parts People (PP) to replace it myself. I used their super helpful online videos but could not get certain wires connecting correctly. I called and spoke to Mike about my issue and he made some suggestions, and so polite and friendly. Unfortunately I still couldn't repair the power button myself, so I decided to ship my beloved laptop across the country to be repaired by the PP. The shipping box arrived quickly, and my laptop was repaired quickly, too! Probably in three or four days. Mike called me when the repairs were finished and let me know that the part I had purchased from them turned out to be non functioning so they replaced it and installed it for me and didn't charge me for a new part. My laptop was returned to me probably a week after the repairs were done. First, and most importantly, my laptop could turn on when it was returned to me! Secondly, it had trouble booting Windows and couldn't detect the hard drive. I checked the hard drive and sure enough, it hadn't been screwed back in after the repairs were done. I had an extra screw that happened to fit and connected the hard drive in enough to get Windows booting! I called PP and spoke to Michael about my slight concern about the missing screws and he very sincerely apologized and said they would be shipping me the screws to get my hard drive reconnected. Thank you so much Mike, Michael, and Parts People!! read more

I recently used Parts People to fix a display problem on my Dell laptop. I thought it would be a new display costing about $100-$150. They diagnosed a simple driver problem and only charged me $32.48! They were professional, friendly, efficient, effective and had integrity. I will definitely use them again. read more

This place SAVED my life!!! My laptop wasn't turning on or responding and after spending hours trying to figure it out with dell support i gave up & brought it here. The service tech, Mike, was beyond helpful in getting my Dell Latitude fixed & working as soon as possible!!! Highly recommend this place!!! They were quick and super friendly!! read more