I asked Ali to put a new battery in a new (to me) refurbished Macbook Pro. He opened it up, and saw…read morethat the existing battery looked new. He went into system settings and saw that it had very few charge cycles, so it didn't need to be replaced. I came and got it and tipped him $20. He saved me a lot of money!

Once again Ali got my laptop back up and running when I had just about given up!…read more He agreed to work on my sick computer even though he had other jobs, and I'm grateful for his flexibility, expertise, and resources. South Austin computers are in good hands when Ali is working on them. Thanks Ali.

Brought my computer to Mr. Computer, I was professionally welcomed, he diagnosed my computer, and…read morecalled me back after checking it out and gave me a fair quote and proceeded to make the necessary repairs. I was pleased with the speed and quality of the repair and the price! Highly recommend Mr. Computer! You will be pleased too!

Greg truly went above and beyond to help me with my monitor repair. He was knowledgeable,…read morecourteous, and very responsive throughout the entire process. I would highly recommend Mr Computer to anyone needing computer services. These are the kinds of local businesses we need to make sure we support and keep around. Thank you again, Greg!!

Good communication and good on pricing. Had a problem with a laptop and able to diagnose it on the…read morespot, quote me a price and I brought it back when the part arrived and picked it back up the next day. The longest wait was for the part to be delivered which they couldn't help it got delayed a few days.

Austin PC Builders is a great company! Patrick, the owner, is knowledgeable in all areas of…read morecomputers, laptops, and anything related to them. He has really helped me with my Dell laptop and is very good at explaining things in terms I understand. I highly recommend this company. Carole Cantrell

We brought MSI and LG Gram laptops in for repair since our last experience was fast and easy…read more This experience was NOT fast and NOT easy. Problem 1: Open-ended commitment on diagnosis and repair time (Fan Replacement on the MSI estimated to take up to 2 weeks). Juan finally told us that they offer 1-day service as an option. Problem 2: Poor detail management. We had to remind Juan to return the charger for the LG. Problem 3: Shop was supposed to open at 10AM and we were told at 10:05 that he was 10-15minutes away. Problem 4: Juan was marginally polite but clearly was not customer friendly. Our Laptops' Status (owner remedies): 1. MSI FAN NOISE: MSI is still functional and sit's on a Large FAN Cooling platform and occasionally makes a bearing squeek. A check for Fan availability shows 5-14day availability (ships from China). Juan, a good customer service approach would have been to just be up front with the parts availability! 2. LG Gram BlueScreen: Using the Windows11 Restore routine after backing up personal files fixed the problem. Juan wanted several hundred dollars to do this including CPU cooling maintenance. Aren't there diagnostics routines that could be used first to confirm that overheating is actually an issue?

We bought a refurbished Dell computer from this business after our older refurbished Dell machine…read moredied. They transferred our data to this newer machine, installing Windows 11, which resulted in a common problem: only one of us (the original "administrator") could now open their documents. When we went back for help on this issue, the Repair Connection specialist washed his hands from it. He'd been paid already. Beyond that point he didn't seem to care. We ended up finding Frankenstein in North Austin, quite far from our home, but oh, such a difference in expertise and attitude! Problem solved, first trying to fix it remotely and failing, then taking old and new computer to Frankenstein. I do not intend to return to Computer Repair Connection. Maybe Frankenstein will open a branch in South Austin in the future. I would love to have that happen. Sara

My mom's landline was hacked three years ago. They stole the phone line and had ATT hand it over to…read morea throwaway cellular account on Verizon. They proceeded to use her phone line to apply for credit, etc. Scary, invasive and cruel. The first thing I did when I got back was have Jeremy from Frankenstein Computers help me tackle the hardware aspects of the problem. He was outstanding. I recently needed his help again with an entirely different problem and he solved problems with ease, in no time flat. Worth every dollar.

Very kind and knowledgeable staff, so grateful to have found this place. They worked with me on my…read morelimited budget to repair my computer, and also offered to do the extended cosmetic repairs at a later date with no additional labor cost. Thank you so much again

Terrible. Quoted me one price, took my computer, then doubled the quote. I declined the estimate,…read morethen still charged me the original quote for "diagnostics and driving" without ever fixing the original basic issue. Dishonest business practice and very disappointed, not to mention, problem not fixed. Very good at telling you how many happy customers they have without taking care of the actual one they are dealing with. Do yourself a favor and find a legitimate company, not these clowns.

Rude service. Manager did not care about the issue or me. Cost was too high. He rushed me off the…read morephone when I had questions. Lousy.

I was very impressed with James, he helped me a great deal, was very professional, and was…read moreconcerned about the task at hand on my behalf. Got what I needed to get done in a more than timely manner. Thank you James.

My old friend and tech guru Paul Mullen was struck and killed by a truck while walking home on…read moreSouth Congress in November. This was heartbreaking on so many levels. I still can't believe it. Take care out there, y'all. For the first time in 28 years, I found myself alone at sea with a couple of tech issues that were increasingly problematic. Nerds in a Flash arrived late on a day that I was tightly scheduled and asked for considerably more than they had originally estimated (exactly the same job/problem I had described to them)... but redeemed themselves by cheerfully solving my problem and agreeing to the original estimate. Would I hire them again? You bet, but I recommend that you have them come in on a day that you have a flexible schedule, because your own time pressures are demonstrably unimportant to them.

Built a pc I sent to a friend from the uk to Texas Fast…read moreservice my Friend dropped the parts off was built in a couple days ready to pick up! From what I hear Austin pc fix was professional and didnt let the build go till it was properly tested Great price great service Highly Recommend !

From the owner: Austin PC Fix – We strive for same day excellence in our work…read more When your computer slows down, crashes, or just won’t cooperate, Austin PC Fix is here to save the day! We’re a locally owned Austin business dedicated to helping our community with everything from fast PC repairs and setup to data backup, data recovery, and tech consulting to homes and businesses. Our mission is simple: take the stress out of technology so you can get back to what matters. Whether it’s a broken laptop, a desktop that won’t start, or a small business needing reliable IT support, we’ve got the tools, experience, and friendly service to make it right. We don’t believe tech help has to be complicated or intimidating. That’s why we explain solutions in plain language, keep you updated every step of the way, and always treat your devices with the care they deserve. Services include: -- PC & laptop repair (hardware + software) -- System setup & upgrades -- Data backup & recovery (yes, even the “oh no” moments) -- Virus & malware removal -- Custom tech consulting for home or business At Austin PC Fix, we mix professional expertise with Austin’s laid-back vibe. Think of us as your go-to tech neighbors—always ready to help, always a solution, and keeping IT weird!

I sent my 16 inch MacBook Pro to Rossman Repair Group in Mid December, 2025. My laptop had died,…read moreunable to reboot about a week after updating the OS. The Genius Bar at Apple told me it could not be repaired and I would need to replace the Logic Board for $850 or "just buy a new one." A local (Orange County) 3rd party repair shop, after having it for a week, told me it couldn't be repaired. I then went to Reddit for help and suggestions. There were several referrals to Rossmann Repair Group. I contacted them through their online contact form. They immediately messaged with a few more questions and then gave me the necessary details to send my device to them in Austin. I did so - of course, the holidays slowed things down a bit, but by the second week in January, I received word that my lap top had been successfully repaired, losing NONE of my data. Amazing! The cost? A mere $459 which includes shipping back (USPS) to me, signing at delivery. I did have go pay for shipping to get it to them. Totally worth it to me. To insure safe and speedy delivery, signing upon delivery, to them. I paid about $89 for UPS, not including double boxing and bubble wrap. So, in total, I paid $638, for shipping to, repair, shipping back. I didn't lose ANY of my data. I am sooo happy and thankful to Rossmann Repair Group. Thank you!!!

I went in on a Friday midday in June. Was quickly greeted by a worker. I gave him a broken MacBook…read moreand he said it'll take 5-10 minutes for a free diagnosis. After about 5 minutes he came back stating the power rail was broken, but I did not proceed with the repair, as the cost of repair was more than the value of the laptop. The quote was half of Apple's quote and came with a guarantee if that I will not pay if they can't successfully fix it. This is miles better than the Apple store as they would make you wait over 15 minutes even though you had an appointment just for the "genius" to say you need to quote an $800 logic board replacement. Best of all there was a cool painting of Clinton the cat!

Fantastic quality! Brilliant Service! None better or more patient in Austin! Highly recommended for…read morecompanies and community.

good customer service great support. will go back for more help!!! he didn't have to answer at ten…read moretill 6 closing but he did.