I took in a gaming laptop I'd bought from a friend that wasn't been able to properly power on they…read morefound out the problem was with the cooling, and got it fixed decently fast and at a good price.Good customer service, good office, all in all a good experience. Since the repair the laptop's been working great.

We brought MSI and LG Gram laptops in for repair since our last experience was fast and easy…read more This experience was NOT fast and NOT easy. Problem 1: Open-ended commitment on diagnosis and repair time (Fan Replacement on the MSI estimated to take up to 2 weeks). Juan finally told us that they offer 1-day service as an option. Problem 2: Poor detail management. We had to remind Juan to return the charger for the LG. Problem 3: Shop was supposed to open at 10AM and we were told at 10:05 that he was 10-15minutes away. Problem 4: Juan was marginally polite but clearly was not customer friendly. Our Laptops' Status (owner remedies): 1. MSI FAN NOISE: MSI is still functional and sit's on a Large FAN Cooling platform and occasionally makes a bearing squeek. A check for Fan availability shows 5-14day availability (ships from China). Juan, a good customer service approach would have been to just be up front with the parts availability! 2. LG Gram BlueScreen: Using the Windows11 Restore routine after backing up personal files fixed the problem. Juan wanted several hundred dollars to do this including CPU cooling maintenance. Aren't there diagnostics routines that could be used first to confirm that overheating is actually an issue?

Small local business, that was responsive and knowledgeable. Diagnosed our issues on 2 MacBooks,…read moreordered what we needed and had it ready in the same week. Not only that he communicated with me every step of the way which was supper helpful! Support local, if you have a problem with a computer or device take it to Dillons!

My laptop was not turning on. I reached Out and Brian took care of the issue with a very positive…read moreattitude. He was incredibly reasonable with pricing as well and kept me updated with the progress. He saved me from buying a new laptop and charged me less than he originally quoted me.

Always fast reliable service. All the staff is so friendly and helpful. Wouldn't trust any one else…read morewith our computers and website. Every time we have any technical difficulties TekRescue gets us up and going again and for an A/C company in Texas this is so important. We have all techs in the field with laptops and when one goes down we never have to stress knowing that TekRescue can fix it! Everyone at AirOne gives a huge thank you to Randy and Drew for all your hard work fixing our website and thank you Celina for always helping me with all my random questions about our website thank you TekRescue for being so awesome !

Just heard Randy speak & based on that I will surely try his company as soon as I can!read more

I was repairing my speaker to replace the battery and got stuck on one last stubborn screw in a…read moretough spot that I didn't have the tools to remove. I stopped by the shop hoping for a quick assist. The owner who helped me (super nice and patient) jumped right in, got that screw out without any hassle, and made the whole process easy. He was genuinely friendly, knowledgeable, and went out of his way to help me finish the job. It was such a positive experience exactly the kind of helpful, no-stress service that makes you want to support a local shop. He's a great person and clearly loves what he does. I'll definitely be back if I need anything electronics-related and will be recommending them to friends!

What a horrible experience I had at this business. I dropped my computer off on a Sunday. The…read moreemployee (who was a pleasant young man) working that day didn't know anything about an Apple laptop....so less that he had to look on REDDIT on HIS computer to find out how to look up much storage my laptop was using. He had no idea how to find it! Even after reading it he couldn't figure it out. I ended up finding it. I needed a new keyboard because many of my keys were sticking/broken from the laptop being dropped during moving. I picked up my laptop a week later, and unfortunately didn't test the keyboard in the store. I don't use it much and didn't test it right away. A couple weeks later when I used it, I noticed the keys were uneven and felt off. The lighted keyboard also didn't work (it worked when I dropped it off). I took it back in when Gordon was working (different guy than the one on Sunday). What a horrible, unprofessional and smartass employee!! WOW!!!!!! I've had have my own business for over 30 years.......I couldn't imagine treating a customer like he treated me. He insinuated and basically accused me of spilling something on my keyboard. Pressure on keys were still uneven and backlight on my keyboard didn't work. Whomever installed it obviously didn't reconnect.....so now I type with a dark keyboard at night. Yes, I became angry and was appalled at his narcissistic and accusatory attitude. Asked me what the "residue" was on my keyboard. I walked out with my computer so fast and so mad and insulted.......NOTHING WAS SPILLED ON MY COMPUTER, GORDON!! It was their shoddy work and incompetency to install a keyboard that still isn't right!! He was absolutely disgusting to deal with. What a horrible representation of this business. I did call the Austin stores to share the story. According to the Austin stores, they're not connected, but students at Texas State should be warned about the quality of the San Marcos store.

Been there once in regards to finding a new Dell Inspiron charger. A man came out to help me and…read moretook care of the charger situation for me within 5 mins. Staff seems knowledgeable and items are priced very competitive to other computer stores around San Marcos. Would definitely recommend taking care of your computer needs here first before checking out larger stores like Best Buy, Target, Walmart, etc. Small in-home store kinda far from "downtown San Marcos" but better than driving to Austin.

Great experience with them! They were able to do a full hard drive transfer and installation…read morewithing a few days. They also replaced my mother board a few weeks later and I have had no problems with my PC for a few months now.

As a student at UT, I am truly unimpressed with their level of service. Do not go to this business…read morewith your laptop or any device that needs to be fixed.  I wanted to get an estimate of what needed to be fixed and how much it would cost to fix my laptop. I submitted an online ticket and dropped off my laptop. I heard no update all weekend or on Monday, so I called on Tuesday morning when they opened at 10 a.m., stating I would be picking up my laptop and looking at other places to get an estimate. SURE ENOUGH someone had picked up my laptop right after I left a voicemail stating I was unsatisfied with the timeframe, received no updates on my laptop, and was taking my business elsewhere. I was charged $50 for someone to "look at it" when I didn't want the service anymore. I had to pay the $50 to get the laptop, and I called THREE different numbers multiple times to stop the process, but that was clearly ignored.  This business is no good for UT students who need their laptops fixed quickly, efficiently, and at a reasonable price. They were going to charge me $300 for service and replacement. In comparison, I went down the street to 1Up Repairs and was quoted $170.  Overall, I am frustrated with receiving no updates, finally getting in contact with someone after the service I did not want was completed, and the service charge of $50 that was not known unless you scroll to the very bottom of the website and then it states it in very small letters. They scam people out of $50 and try to say, "It says it on the website and every time we call." Well, I never received a call back from the 15 calls and voicemails I left until the inspection was completed, so I never got to hear that they would charge me $50 for an inspection.

I had a terrible experience with another repair place, Jason's Computer Repair, and decided to try…read morePC Genie as the next option since I got nowhere in 4 weeks with the other guy. Worked with Jeremy who was great and able to keep me thoroughly informed the entire time. Long story short: I'll come back to this place for future issues (which hopefully isn't anytime soon). Read my review with Jason's Computer Repair for a more complete story of my situation. Everything wrong in that experience was NOT an issue with Jeremy, who actually was able to fix my hardware issues.

Repairs that last. I felt that I was in a good place when I chose UBreakiFix but they were mostly…read morekids. I would like a solution that lasts. I have a phone that is not dependable now. Looking for my next iphone repair shop and some anti-malware software.

I do not think they are still open. The phone number listed is not in service. Had a great…read moreexperience there a few years ago but now there is no one there

Alway very courteous and professional Cody really cares about his customers and is sincere in his…read moredesire to help you get your pc/laptop working! Thanks again!

Hands-down, best quality service. Customer service is priority and they are able to accommodate all…read moreyour needs.