I took in a gaming laptop I'd bought from a friend that wasn't been able to properly power on they found out the problem was with the cooling, and got it fixed decently fast and at a good price.Good customer service, good office, all in all a good experience. Since the repair the laptop's been working great. read more

We brought MSI and LG Gram laptops in for repair since our last experience was fast and easy. This experience was NOT fast and NOT easy. Problem 1: Open-ended commitment on diagnosis and repair time (Fan Replacement on the MSI estimated to take up to 2 weeks). Juan finally told us that they offer 1-day service as an option. Problem 2: Poor detail management. We had to remind Juan to return the charger for the LG. Problem 3: Shop was supposed to open at 10AM and we were told at 10:05 that he was 10-15minutes away. Problem 4: Juan was marginally polite but clearly was not customer friendly. Our Laptops' Status (owner remedies): 1. MSI FAN NOISE: MSI is still functional and sit's on a Large FAN Cooling platform and occasionally makes a bearing squeek. A check for Fan availability shows 5-14day availability (ships from China). Juan, a good customer service approach would have been to just be up front with the parts availability! 2. LG Gram BlueScreen: Using the Windows11 Restore routine after backing up personal files fixed the problem. Juan wanted several hundred dollars to do this including CPU cooling maintenance. Aren't there diagnostics routines that could be used first to confirm that overheating is actually an issue? read more

We bought a refurbished Dell computer from this business after our older refurbished Dell machine died. They transferred our data to this newer machine, installing Windows 11, which resulted in a common problem: only one of us (the original "administrator") could now open their documents. When we went back for help on this issue, the Repair Connection specialist washed his hands from it. He'd been paid already. Beyond that point he didn't seem to care. We ended up finding Frankenstein in North Austin, quite far from our home, but oh, such a difference in expertise and attitude! Problem solved, first trying to fix it remotely and failing, then taking old and new computer to Frankenstein. I do not intend to return to Computer Repair Connection. Maybe Frankenstein will open a branch in South Austin in the future. I would love to have that happen. Sara read more

They are clowns. They didn't keep their commitment on when my computer was going to be ready. The owner called me entitled. Not a good way to speak to customers and I didn't get my computer done. DO NOT USE THEM. THEY ARE HORRIBLE. Juan, I see your comments below. You all said you would have it ready and did not keep your comment and then treated me poorly by yelling I was entitled. You all lied to me and then called me names. NOT OKAY. PS potential customers - they give a discount for good reviews that is why they have good reviews. Don't be fooled this owner and his team lie and dont do good work. PLEASE DON'T WASTE YOUR MONEY. Go anywhere else. read more

Amazing experience fixing my screen!!! Looks brand new! Def recommend coming here for your computer needs read more

Computer Repair Connection - Fixed my screen and looks brand new!! Such a good experience! Def recommend coming here! - IT Services & Computer Repair Near Me - Austin, Texas

Friendly staff and nice to talk to, they were very thorough explaining possible issues and attempted repairs that would be lowest cost for me before suggesting the more expensive options. I spent more than expected since I needed same day service and the fact that the issue originated from a pricier component but even then- I was offered a hefty discount. So extremely grateful for their services, I am able to get my work done and more importantly get back to gaming read more

Computer Repair Connection - Got my pc back up and running beautifully! - IT Services & Computer Repair Near Me - Austin, Texas

Timely service and completed my reset of my hard drive that I needed. I do wish the communication was better/easier and more clear. Overall would recommend it's a small business and if you just need a reset and reuploaded info after reset this is a great place. read more

I told them of my issue prior to scheduling them. They said,"Oh, yes! We can fix that." Well, they didn't and still charged me $165. I didn't expect them to charge me full price for an undelivered service they promised. read more

Great Service and quality work. I was given full description about what was needed for repair and accurate costs. Very pleased.

Went on a limb & tried this place as it's close and had great reviews. I have a MacBook Pro (Retina, 15-inch, Early 2013) and started having issues of random black screen & other minor issues that became super annoying trying to get things done. I walked in & Juan was super helpful & reassured he could fix the issues. The price & timing were very reasonable in my mind & defiantly way below Apple which would of been a longer process. Juan would update me & took about 5 days. Definitely recommend & will be back. My laptop is completely running better then before & is like brand new! read more

I had a very good experience with the repair of my son's laptop. Juan was very confidence-inspiring as well as straightforward. Much appreciated. read more

Juan built me the perfect used PC for my needs (great processing but I didn't need an awesome video card), answered all my questions and the PC comes with a nice warranty too! Great business, the owner is super helpful! read more

I recommend the Computer Repair Connection. Turnaround is fast, prices are reasonable, and Juan seems sincere. It all began when my son disassembled his out-of-warranty MSI gaming laptop ($2200 new) to replace the charging port. Unable to fix it, he shipped the motherboard to a guy who replaced the charging port ($60) but used so much glue the motherboard no longer fit properly in the case--the guy's advice was to drill a hole in the case, which we didn't do. Instead, my son put the motherboard in without closing the case and then botched the reassembly to where nothing worked. (Laptops are apparently harder to repair than desktops.) Realizing my son wasn't cut out for this kind of work, I took his laptop to the Computer Repair Connection. Juan re-repaired the charging port, completely disassembled then reassembled the laptop, reinstalled the operating system, and reconfigured the settings. I got it back the next day for $200 ($99 for the rebuild and $99 for troubleshooting and software install--all labor, no parts), which was more than reasonable for the work required. (I've paid the Geek Squad far more for smaller problems, and they took much longer.) Juan updated me regularly and stuck to his estimate. A week later, after heavy gaming, the laptop still runs perfectly. I would definitely use Juan again. My only complaints, which are small, are that I emailed the shop in advance to see whether they felt the problem was fixable but received no reply; also, when dropping it off, my fiancé mentioned that the keyboard didn't work (a problem that predated the broken charging port), but the keyboard wasn't fixed and no one explained why. (My research suggests it's an expensive hardware problem, so I probably wouldn't have wanted it repaired anyway. It works fine with an external keyboard.) read more

I came back from Iceland with my laptop not working for some reason which had to do with the humidity somehow affecting the way my computer was working. I had no idea where to take my laptop to be repaired. So I went on yelp and found these guys. They are located close to Manchaca and Ben White and share the same building with a barbershop. So he told me right away that he would charge me $19 if I didn't approve any repairs. He called me a couple of hours later and told me what happened and sure enough I approved the repair. I was happy that my laptop was working again. I hope no one has problems with their laptop but if you, please go to this place for your needs. read more

Short call and able to diagnose my Dell laptop error over the phone. I came in and they replaced my screen while I waited. Looks perfect! 10 minutes and it was ready to go! Exceptional job! Thanks! read more

I'd give Juan 100/10 if i could!! He is awesome at what he does and repaired my computer with water damage super quick. He charges an extremely fair price, several other places said my laptop couldn't be fixed or that it would be too expensive. Juan guaranteed me that he could fix mine and he went above and beyond. He is still repairing during COVID-19 and practiced safe social distancing and didn't let anyone in the shop which i liked. In addition he has a 90 day guarantee for his work which is basically unheard of! I will definitely be recommending him and this shop to everyone i know and will be returning if anything else occurs (hopefully not soon lol!) THANK YOU!!!! read more

Quick and professional service. They replaced the airport wifi card on my old macbook and had me back on wifi in no time. Highly recommend!

I took my liquid cooled PC in for a diagnostic quote after the coolant leaked and got all over the GPUs and motherboard, mostly so I could give insurance a quote for replacement. However, after a little troubleshooting I was told it appeared to be working fine! They reseated the RAM... As an IT professional I'm somewhat ashamed I had not tried that as it's a quick and easy fix for a lot of things. But, given the leak, the coolant had not come into contact with the RAM and therefore I hadn't thought about that in the equation. They had the computer ready for me same day, and it only cost $20! read more

I had an excellent experience with this business! It all started when my clumsy ass knocked over a giant mug of coffee pretty much into my MacBook Air. It immediately turned itself off and I cursed loudly for 5ish minutes while I tried to dry it. Hopped on the web to figure out what the "experts" recommended and followed their (what I know now was bad,) advice to air it out by placing it keyboard face down to drain and not touching it for 72ish hours. Tried it out after the 72 hour wait, and nothing! Thought it was a good plan to wait another 24 hours before checking it again...and still nothing! Finally reviewed computer repair yelp reviews and decided to call The Computer Repair Connection. Juan was extremely professional and extremely helpful from the start. He has tons of experience with liquid (and other) damage and as promised, called me the following day after I dropped it off to tell me what repairs he recommended and telling me their costs. He was very clear about pricing (extremely reasonable) and not pushy at all. He advised me that following the internet advice was bad in this case and that if liquid damage happens again, taking it in immediately is the best choice (to prevent the corrosion that comes with the long drying time I thought, incorrectly, was smart. I will absolutely use him again if anything like this happens in the future and will highly recommend him to anyone! read more

Straightforward, reasonably priced and quick to drop off/pick up. He took care of my problem!

Sterling customer service, fair prices, quick turnaround, and EXPERT repairs and advice: what more could anyone ask?! Juan is THE BEST (and SUPER nice and eager to help)! Look no further!!! read more

Fast, friendly, and affordable. My laptop had some specific issues I was having trouble with. The manufacturer support line was clueless when I described my problem. I dropped in with the laptop and they knew what needed to be done instantly and had it finished by the end of the day for a low cost read more

Would not recommend. Brought my desktop computer in because the power supplies kept burning out. Specifically requested if they could pinpoint what was causing power supplies to fail as I have went through 3 in the past few months. They said that they could. Received a call a few days later saying that they couldn't figure out why the power supply was failing but it was indeed dead. I told them that I knew that, that we had discussed this in person and their job was to inspect the devices connected to the power supply to figure if anything was faulty. Said they couldn't do that. I came to pick up the computer and was upset that I was charged a diagnostic fee when they didn't really do the job that was requested. When I mentioned this I was told to just replace the motherboard. Kind of a BS answer, if I wanted to replace random parts I wouldn't have taken it to a shop to be looked at. Technical skills of the people here seemed pretty low. Don't bring your device here if your not completely illiterate with machines. Edit because there is no reply. My complaint is that I was charged after I clearly explained the issue and the desired testing. They said they could tell me the power output/consumption of the various hardware and ports and help determine if something was off. I don't know if y'all ever even opened the system because the same plugs were plugged in as when I left the pc. On the phone y'all told me that you didn't know and that ' I should probably replace the motherboard'. After I said that was not an acceptable response y'all said the power supply was dead, which I knew and told you, and still charged me. I feel like I paid for nothing after being very clear of the issue and the action that needed to be made. read more

Juan is extremely prompt and thorough in his work! I went to go check out what was wrong with my Lenovo Idea pad because the start up screen had blacked out. Turns out the motherboard was fried and he was able to recover and transfer my old data to a new laptop for FREE after scrapping my old one. read more

These guys are life savers! My screen cracked on my laptop and I called the people I normally call and they were all backed up. I'd driven by this place so I stopped in, so glad I did! They diagnosed me in short order and had a new screen on my laptop in a few hours, in and out 3 hours total! Reasonable rates too!! Definitely going back! read more

Highly recommend. Been here twice and he is super nice, honest, reasonable prices and does great work. Don't look anywhere else, just come here, you won't regret it! read more

I spilled coffee on my Macbook keyboard... twice! I took it to an Apple store and they of course told me that the entire motherboard would need to be replaced, for a whopping $1400! Or of course I could just get a new computer. I was desperate to find another option, and these guys were so honest and up-front about what repairs would be possible. I ended up getting pretty lucky, with pretty minimal liquid damage. Juan was able to replace my keyboard and trackpad, all said-and-done for around $300. They completed the repair in just a few days. Highly recommend for their expertise, honesty, and all-around great customer service! read more

These guys do a great job at a good price. Theyre nice too... which is always a bonus.

Not only have I used them personally for my own home computers but also for my business. I've recommended them to my family as well. Great customer service & very explanatory. read more

I've taken my computer here twice, and dealing with Juan has been great both times. He got my computer to me back on the same day, was super clear on explaining the work he would need to do and had done, and was very friendly and patient with all the questions I had. I highly recommend him if you're in a computer bind. read more

Omg!!!! Juan is a lifesaver. My boss' computer needed a simple screen replacement on his laptop. I called around for quotes and almost all of them gave me the speech of '$90 an hour with an hour minimum, 3-5 days to get the screen, not sure how much the screen will cost...' Then I called Computer Repair Connection. Juan told me about his $79 flat labor fee to fix the screen, that he most likely had the screen in his inventory, the price of the screen and that it would take 30 minutes to an hour total start to finish. Such a difference!! So I brought it in, he's such a nice guy, and he stood by his time and price quotes- in fact he did it all in about 15 minutes and I got out under $200! I got brownie points with my boss and we saved his number for any future computer needs. He's spectacular, I highly recommend his service. read more

Okay so i had a seriously weird problem with my computer and not a whole lot of money but i had no choice but to find a repair place. I trusted the reviews of this place and took in my comp. The guy (i didnt catch his name) updated me consistently and fixed my computer in the same day i brought it in for a very reasonable price (they do a student discount which i highly recommend). This place was awesome and my computer works perfectly now!! thank you guys :') read more

I will never bring back for repair my computer or refer anyone here, never, not EVEN for FREE. He charge $86.59 telling me the problem why my Wi-Fi will be on and off every other week was a virus. (It didn´t make much sense as I have antivirus) I ask for a guarantee, he won't give me one, as he say I can get another virus. Just a few weeks after again Wi-Fi broke and same issue on and off. I bring it to another place, and the problem was a configuration on the Network adapters, now is all good and working. Juan, the owner, was so rude to me when I ask questions, he will answer in a sarcastic way like. - Well, parts doesn't appear by magic, etc... Instead of providing answers for my concerns. I couldn't believe a business owner can talk that way to their customers. There are many computer repairs out there. Choose ANOTHER one. I will never recommend anyone, NOT even FOR FREE to bring their computers here. Marce G. read more

*I posted this review on Google and got a pretty rude response back. I thought I had made it clear that I had already returned to West Africa by the time my computer acted up - it's not easy with our lack of internet and phone service to call the US to report a problem that can't be fixed remotely anyway. Also, contrary to Juan's response on Google, I thought I had made it clear that my computer hasn't HAD any viruses since he fixed it - at least not according to the virus software that he recommended. Due to his response, I'm only giving the business a 1 star on Yelp.* I used The Computer Repair Connection to repair my Lenovo laptop recently - we live in West Africa and it had been giving me problems for awhile (blue screen of death, telling me there were no boot drives when I restarted, etc). I decided on the The Computer Repair Connection because of the great reviews (both on Google and Yelp). Getting in touch and dropping off my computer were pretty simple - Juan then had it ready the next day so that was great. Turns out my computer had a lot of viruses that corrupted the registries (I have no idea how - I don't click on things I don't know, nor do I click on click-baitey things on Facebook). Juan recommended Kaspersky virus protection for the future. I thought Juan was a really nice guy and he definitely tried to be helpful. I picked up my computer, but didn't start it up for a couple days (I was on vacation) - I started it up only the day before we were heading back to West Africa. Unfortunately, the first start-up, I got the "missing boot drives" error again. Juan had done a full system wipe/restore/data backup for me, so I figured it was just a fluke. I hoped it was. I restarted and it worked just fine. The first thing I did was download Kaspersky virus protection. I obviously didn't contact Juan right then because we were leaving for West Africa the next day - I couldn't have dropped it off to be looked at again anyway and, again, hoped it was just a fluke. The computer continued to work fine for about 2 weeks - and then started doing the same crap again. I now get the blue screen (same errors) and the failed boot drive pretty regularly. That's kind of disappointing since I've been using the recommended virus scan (which has never found any viruses or corruptions) and I'm back in West Africa where I can't take it back in for Juan to look at again. The "fix" didn't even hold up a month. I don't use suspicious software (I don't do torrents, or download things other than for work-related purposes). I spent almost $100 to get it "fixed" and it works about the same as it did before - which is to say it's barely functional. I'm coming home to Austin again in September so I will have to figure out if I take it back here or if I try a new place (edit: I will find a new place for sure now). I'm kind of bummed about it because I really did like Juan - so I'm a bit sad to give him not a great review. read more

Juan is amazing! He's quick and efficient on regular repairs. I took my Lenovo desktop to him (busted hard drive) and he had it fixed the next day. But he can also handle more difficult stuff. I brought my husband's 15 year old Toshiba laptop to him. I thought he'd laugh at me and tell me to take it to the computer museum. But after ordering a new screen and a couple of other parts (which did take a while), the antique is as good as new. I'd add that even though the location is convenient to both downtown and UT -- which usually means that it will be impossible to find parking -- I easily found on-street parking in front of the building. I'm glad I found Computer Repair Connection! read more

Juan was amazing. My laptop crashed over the weekend. I called Juan Monday, brought in my laptop Tuesday, got my data back Wednesday lunch, and the laptop reformatted and ready Wednesday evening. Through it all, Juan was great about calling me with timely updates that were luckily filled with great news. And it all cost way less than all other quotes I had found. Friendly, knowledgeable, great customer service. Definitely recommend. read more

Juan provided very superb customer service! I was needing a lap top to replace my daughters broken beyond repair laptop. He quickly provided me with a variety of options he had available. He was very knowledgeable about his products and was very informative about narrowing down the choices that would best fit my need. He showed a great deal of patience and made me as a customer feel confident in doing business with him! He followed up not just once but twice to make sure every thing was doing well with the lap top! He insured me that he was there if any issues were to arise! I recommend Juan for all your IT and computer needs! read more

Juan was great. Super nice guy, turned around the job with a broken laptop screen, boot log error and battery replacement in about 3 hours. It was clear from the start he knew what he was doing, which gave me confidence I was leaving my "baby" in good hands. All at a reasonable price. read more

My computer screen was starting to have issues displaying. I wasn't sure if it was something that could be fixed, and I really couldn't give my computer up for more than part of a day due to work demands. Juan diagnosed the issue within a few hours, and then had the repair done an hour later. I only had to give up my precious laptop for part of the day! He replaced the screen, and it's working perfectly! I highly recommend him! read more

Great repair shop, super friendly employees and wonderful service. Also the best prices around town for laptop repairs! Will be back again.