I love this place. Every time I've had an issue, they have been able to help me, additionally, the prices are very reasonable. Plus, they do not just try to charge you for no reason -- he's literally given me advice to try on my own before which fixed my problem without charging me. read more

I'm really not sure what to do other than post a review. My husband's hard drive crashed and he was looking for someone to do data recovery. I found That Bytes online and told him this would be a good place to go based on reviews and proximity to our home. It's been 2 months and we can't get in touch with him to get it back. We've tried countless times to check in on progress. His listed phone number goes unanswered, and we can't leave voicemails. When we are able to connect with him in person he can't seem to ever provide a date at which it will be completed or even produce the hard drive for us to take it elsewhere. While sitting in the parking lot around 1:30 PM today waiting for his arrival another family came by with the same problem and were super bummed when we told him he was MIA. His door says he opens at 9ish in the morning but his schedule can change without notice, so it's very difficult to catch him even during typical working hours. At this point I'm wondering if he's ok? Or maybe he just needs some consulting on proper expectation setting and communication cadences for running a customer facing business. Please give us back the hard drive. read more

Don't waste your time with this oldhead unless you want to wait 2 months for him to even look at your computer.Horrible communication with the phone n makes up bs excuses to not answer. read more

Lance is great. Skills and customer service. Got me back up and running quick . Would highly recommend for your computer needs !

Lance took the time to listen to my issues on my laptop. Kept in touch with what he found. I highly recommend Lance with any computer issues. Great prices. read more

Great service and prices. Keeps you informed too. Convenient location in south Austin.

Lance and his staff are super helpful when I am in a bind. Appreciate his expertise, and his prices are reasonable.

I came here based on the high recommendations on Yelp and elsewhere, and wasn't disappointed. Mark and Lance love what they do, and judging by the number of computers stacked up in their workspace, they're quite popular. Mark let me know it might be a couple of weeks before they could get to my data transfer on the old computers I was needing to clear out, which wasn't a problem. But I was happily surprised when he called me a couple of days later to let me know that it was done! Everything was done correctly and they even wiped and recycled my old computers for me. Yay! They do a lot more challenging work, like eradicating viruses and malware, and repairing and replacing components. I suggest you call ahead and plan to leave your computer there, since they are a small shop and keep very busy. They're now my go-to computer wizards, and I'm sure they're working their magic for many other Austin residents as well. Finding the building is a little tricky since signage is minimal. Set your GPS and look for the low white building. They're down on the right. read more

I had an old external hard drive that I couldn't access and a MacBook Pro that was wildly slow - like open the web browser, go watch a movie and hope a webpage will be loaded when it's over slow. Lance was able to transfer my hard drive to a new one and replaced my laptop hard drive and it's like I live in the future - or at least the present! Wherever I am, I'm happy! Due to some staff issues, Covid has affected every small biz, turn around time was slow, but we communicated and it all worked out wonderfully. I'd say give him a heads up if you need it back quickly, he's responsive and friendly and will work with you. Definitely recommend! read more

Lance provides outstanding service, knowledge and friendliness. He repaired our Dell 2-in-1 Insprion 7000 and even did some research on an issue where it kept running hot...ended up helping us change BIOS settings that will greatly extend the life of the PC as well as the 2 others we have like it @ home. He's friendly, funny and on-point. Hell, I like him even though he roots for the Green Bay Packers (and that says a lot coming from a Lions fan). If you want a shiny store front and a slick salesman, this place ain't for you...but if you want honest and affordable repair from someone who knows his stuff, you've found it. read more

Owner is funny and knowledgeable. He checked my pc and ruled everything else out to confirm the problem was indeed my motherboard. Price was very reasonable as well. I definitely recommend. read more

My PC tower went wacko. I may have helped make more issues when i tried to fix the original problems. I bought it in to Lance for a checkup. Reading him a list of issues & how they started, he also thought there could be an issue with my keyboard. he kept the tower for a week. This is in the time frame he mentioned to me. This was to rejigger the settings which I'd messed with when the tower started having issues. He called when it was ready. I bought in my keyboard & Lance checked it out . There were no no issues with sticky keys. He cleaned both the keyboard & my tower with his industrial air cleaner. All at a great price. From my only experience, I highly recommend his service. They also work on macs from reading earlier reviews. Don't know about cell phones though. read more

I couldn't figure out why my touch pad on my MacBook wasn't working, so I searched for a smaller business to look at it rather than that genius place. These guys are literally around the corner from me and saw me that day. Turns out it wasn't a problem with the pad, it was that my battery had gone bad and swollen to the point of pad obstruction. Then, they were able to not only install a new battery, but it cost nearly half the price of that smart bar place! Please don't waste your time going elsewhere. Lance rocks his tech knowledge, is a super guy, and has the sort of work ethic that time has forgotten in 95% of America. read more

This guy is the best. Think Lord of the Rings computer wizard holed-up in a Miracle Max den of electronic enchantment time warped to south Austin and you have Lance, the owner of arhat Bytes. My laptop is my livelihood, so it's super stressful when there are problems with it. Lance literally comes to the rescue every time. ... Amy read more

I would highly recommend That Bytes to anyone needing help with they're computer. Brought my computer in for a failed Power supply. Lance was very knowledgeable, straight to the point and fun to talk with. He fixed it up for a fair price and I'm back to work. Thanks, Lance, for the TLC. I'll be back when there's a problem in the future. read more

Lance is not only joyfully entertaining, he quickly repaired my laptop for a reasonable price. Took time to explain process and options. Thought Dell was now a doorstop--it wouldn't even turn on. Lance's skills saved my laptop!! read more

If you have computer related problems and need help, go to That Bytes. The name itself is quite clever, but wait until you meet the smart and savvy computer guy that runs the place. His name is Lance, this hippie guy who makes the quirkiest jokes but knows how to get the job done. He is communicative, honest, upfront, and very professional. I had a great experience with getting issues resolved on my computer. Whatever he did, added life to my computer. I am so happy. That Bytes is by far the best place to come for computer repair. I cannot recommend this place enough!!!! :) read more

Excellent PC repair shop, best I've been to in Austin. I went in to get a part screwed-in correctly on my PC. The older gentleman who worked there that day help me screw in the part, and then cleaned the interior of my case AND changed out the thermal paste on my CPU. Wouldn't even let me pay him. Highly recommend read more

Lance saved me a lot of money and fixed my computer up good as new, even cleaned it. I'll never take my broken computers anywhere else as long as they're open. read more

Very alert service for a very reasonable cost. Good communication. Heartily recommend.

These guys are so badass. I was on deadline for a same-day project when suddenly my power cord wouldn't stay in and my battery ran out of juice. I called them about 2:00pm, and they had me come right over. While I waited they disassembled my system, located the warped connection point, heat molded it back into place (without buying -and waiting for- any extra parts), reassembled everything, refreshed/ compressed/ and virus-protected everything, before cleaning the dog hair out of my keyboard and sending me on my way within two hours! Saved my project, sanity, stress, and device all in one quick swoop - for just the same-day service fee of $90! Now, a month after the fact, I call them for technical advice on something and they patiently walked me through it for free. These guys are the bomb!! read more

That Bytes Computer Repair - They are sticklers for professionalism and protecting your stuff - they label power cords and devices with YOUR client number! - IT Services & Computer Repair Near Me - Austin, Texas

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Absolutely amazing customer service. They we so so so helpful and got my computer fixed the same day.

Very fast repair on my laptop and reasonable cost. He went "above and beyond" making sure my laptop drivers were fully updated even though I took it on for a screen hinge problem. read more

I took my computer in on Tuesday the 23rd of January. I called about it on Friday the 26th of January, with a promise that it would be looked at on that day. On Wednesday, the 3rd of February I told them that I would need to go and get it if it wasn't looked at that day. After all, it had now been 8 working days since I had dropped it off. FYI, this was my business computer. I finally got it back Friday the 2nd of February and my receipt says I was charged for express service. Since when is 10 working days considered express service? The computer, itself, works great! But the charges and the lack of communication added up to a terrible experience. read more

Quick, friendly, efficient service! I called at near closing time on a Friday and he not only answered the phone but told me to bring my laptop in asap since I needed it for work over the weekend. I was there in 15 minutes. He diagnosed the problem and had the part I needed! I was out of there in 15 minutes or so at a fair price! He is very busy but took the time to help me out when i needed it most!! I have found my new computer repair place!! read more

That Bytes! Computer Repair is my new go to for any computer related issues. Lance was responsive, knowledgeable, and helpful. He was able to diagnose an issue on my MacBook and repair it same day... a true lifesaver! Prices are totally reasonable. It is not often I come across a business worth crowing about, but Lance and That Bytes is worth a call if you need help with your PC or Mac. read more

I took my Apple computer to the Apple store and they told me it would be $800 to send it off to see if it could be fixed. Thanks to Yelp, we found That Bytes to get a second opinion. They immediately were able to tell what the problem was, and in less than two days had it fixed for under $100. I will never use anyone else for computer service! read more

I am not a novice with computers. Have build plenty over the years. I had an issue with a PC that I just could not figure out. They solved it in a few days. Had my kids with me and they were incredibly kind. Overall super happy with the service. read more

I was so frustrated with myself when I accidentally installed malware on my HP laptop after installing some freeware for my son. I tried everything to get rid of it. Downloaded other programs to search for the malware and quarantine it. Ran various scans of the hard drive searching for the problems. But nothing worked. And it was making using any web browser impossible, as well as slowing down whatever program I was trying to run. The problem seemed to only be worsening. So after several attempts and too much time spent on this, I decided I had to do a clean install of Windows. But I couldn't even get that to work! The malware had completely infected my laptop to the point where I wasn't able to get anything done on this laptop. In total exasperation, I took the laptop over to That Bytes to see what they could do. They were kind, relaxed, and assured that they could help, so instead of throwing the laptop against a wall (which is what I wanted to do), I left it with them in hopes it could be repaired without breaking the bank. Lo and behold, That Bytes calls me several days ahead of the estimated completion date, saying they were able to finish it quicker than anticipated. When I picked it up, everything looked great. It ran smoothly. And all is well again with the laptop because of That Bytes. It runs better than ever, and faster, as well. Prices are very fair (I shopped around a bit), and you can't beat their customer service. I would use them again in a heartbeat. Highly recommend to anyone with computer issues. They can probably fix it. And they'll do it cheaper and faster than the competitors. read more

Lance is an honest and straight forward computer technician. It's a small shop but he was able fix my laptop within hours of me dropping it off. Fortunately he did not need to order a part and was able to do the repair quickly. Two other places in town don't have techs on site so their lead times were days for a relatively simple repair of my charging port. Glad I found That Bytes on-line with great Yelp reviews. read more

Great little shop in south Austin. I was recommended here by a major chain because they couldn't do the job in store. I took my laptop to Lance and he fixed it in less than 24 hours and I was ready to surf the net again! Thanks again! read more

Make sure when you go here that you speak with the older gentleman AKA the owner. The young kid (I believe is his son) is very rude and sarcastic during times that is very unnecessary. When my mother arrived he began to make fun of me while I was not there and gave my mother lots of rude attitude during the whole process. It took 15 mins to get a 3 minute thing done and it was uncomfortable the entire time. Thanks for the attitude He did do the work for free but I believe only because the owner felt bad for the way the younger guy acted read more

I spent hours upon hours with Apple support and they could not get my issue solved. as a last ditch effort looked for mac computer repair and found That Bytes in South Austin off Slaughter very near where I live. Lance took in my computer gave me a price to try and fix my problem and called me a day later saying it was ready but noticed an issue with my dead battery. Told me he had one in stock and he put it in at a very reasonable price and I could not be happier. Just brought him my other computer as I knew it had the buldging battery issue in it. Dropped it off and he called a few hours later and said it was ready. He even did the software update that it was needing. Like I said before I could not be happier. My issues all got fixed at a reasonable price and turnaround. I would not hesitate to have Lance work on any computer issues I might have in the future. Honest, does good work, and a nice guy. Mike Campasso read more

Dell wanted $400 and 8 weeks to fix my laptop (yeah, right) So I found That Bytes on Google maps and took it to them instead! 2 weeks and waaaay less than $400 later, I had my computer back, good as new! They are super friendly, they seem to have a good turn around time, and they are fairly priced. They even cleaned my laptop for me! (Awesome surprise when you have a one year old that puts little fingerprint smudges on everything you own) Overall, very happy and would def recommend to others! read more

It's rare to see Yelp reviews where everyone has given a 5 star rating. Usually, there's someone out there who has a bad day or an axe to grind and rates a business with a low rating. That Bytes deserves the 5 star ratings. They're one of those businesses who stay in business because they provide both competent services and they make that extra effort. That extra effort is what keeps customers returning to give them additional business and it makes us want to recommend their services to others. I've used That Bytes three times for different computers, varying from desktops to servers to notebooks. A couple of the times I've taken equipment to them, it was for upgrade tasks that I didn't have the time to do myself. Once it was because I had a notebook that was dead on arrival and wouldn't boot at all. Each time, they've provided an estimate, they have provided the service needed and they've taken the time to make suggestions about other issues that they noticed that I might want to attend to. The equipment was returned in a reasonable time (and in about 1/2 the time that other repair shops typically take). And each time, my computer was cleaned and working great. I'd recommend them whether it's a routine upgrade situation or an emergency "Please help!" situation. read more

I have used this place three times for computer repair, and each time have been extremely satisfied. I have had them (actually Lance) in my home twice, and have taken in my virus-ridden tower to their shop once. Each time, I received excellent and professional service. I have referred them to several friends who have been very happy with the service they received. Often, at a web site like Yelp, one sees only negative reviews. It is easy to forget to write a positive one, but I remembered to do so this morning. I hope that all will support this wonderful business! read more

These guys are awesome ! I turned in my laptop at 9am because it was not connecting to the internet. It was fixed for under $50 and ready to go in under 2 hours. Couldn't be happier :) I will always use this computer repair shop !! read more

Couldn't recommend them more highly. Got a ridiculous estimate and turnaround quoted from Geek Squad so I took the advice of a friend and tried this place out. Knowledgeable, fair pricing, and quicker than expected turnaround. Definitely check them out! read more

Quick response an super friendly and knowledgeable service. I called about a repair and was given an estimate, advice on replacement, and fast and kind service. Great customer service! read more

I went to this shop in hopes of getting my cd/dvd player to work on my Lenovo laptop. I was greeted by a friendly, very helpful man with a great attitude. Within 15 minutes he had resolved the problem with my computer and sent me on my way. I would highly recommend this shop to anyone who needs help with their computer. read more