I sent my 16 inch MacBook Pro to Rossman Repair Group in Mid December, 2025. My laptop had died, unable to reboot about a week after updating the OS. The Genius Bar at Apple told me it could not be repaired and I would need to replace the Logic Board for $850 or "just buy a new one." A local (Orange County) 3rd party repair shop, after having it for a week, told me it couldn't be repaired. I then went to Reddit for help and suggestions. There were several referrals to Rossmann Repair Group. I contacted them through their online contact form. They immediately messaged with a few more questions and then gave me the necessary details to send my device to them in Austin. I did so - of course, the holidays slowed things down a bit, but by the second week in January, I received word that my lap top had been successfully repaired, losing NONE of my data. Amazing! The cost? A mere $459 which includes shipping back (USPS) to me, signing at delivery. I did have go pay for shipping to get it to them. Totally worth it to me. To insure safe and speedy delivery, signing upon delivery, to them. I paid about $89 for UPS, not including double boxing and bubble wrap. So, in total, I paid $638, for shipping to, repair, shipping back. I didn't lose ANY of my data. I am sooo happy and thankful to Rossmann Repair Group. Thank you!!! read more

I went in on a Friday midday in June. Was quickly greeted by a worker. I gave him a broken MacBook and he said it'll take 5-10 minutes for a free diagnosis. After about 5 minutes he came back stating the power rail was broken, but I did not proceed with the repair, as the cost of repair was more than the value of the laptop. The quote was half of Apple's quote and came with a guarantee if that I will not pay if they can't successfully fix it. This is miles better than the Apple store as they would make you wait over 15 minutes even though you had an appointment just for the "genius" to say you need to quote an $800 logic board replacement. Best of all there was a cool painting of Clinton the cat! read more

Rossmann Repair Group - Painting of Clinton the cat - IT Services & Computer Repair Near Me - Austin, Texas

I had discovered Rossmann Group through their YouTube channel and had been aware of Louis and his team for years. Recently we got a client who encountered a failed hard drive that contained critical accounting related files. Since it was clear the hard drive had a physical fault, I recommended Rossmann Group and they took the anticipated 4 weeks we were quoted to examine the drive, purchase a loaner for parts, and get the drive working using the loaner parts. While I was told the file tree/file system may not have been in tact, 100% of the files were recovered and all in full. This was a life saver, and the quoted price seems lower than others in the industry. I was able to call in every few days and got detailed updates each time, and ended up speaking to the same dispatcher which helped tremendously. In the end everyone was happy with the outcome and they sent the data back on a new USB drive sealed in the packaging, so they must custom pack these after copying the data which seems quite unexpected and professional. Also a good packing job. Can't recommend these guys enough! read more

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For years, I have sent all my family's MacBook repairs to this shop. Every repair has been done as promised and in a workmanlike manner. I don't just send my business to them, I recommend everybody use them, too. read more

Fixed my Macbook! I had my laptop shipped and they took very care of it when shipping it back.

They fixed it! I was told by everyone, including the mac store, that I had to buy a new computer after I spilled coffee on my Mac book pro, and it stopped turning on. I sent it to Rossman group, and they fixed it miraculously! I am so grateful!!! read more

The service was amazing! I had a broken fan in my MacBook Pro and needed them to replace it. All I did was walk in, tell them the problem (I had originally gone to the Apple Store where they diagnosed) and then they were able to tell me how long it would take and how much it would cost. The cost of this repair was about the same as what they quoted me at Apple, which the Apple tech said was pretty expensive, but because of the location (it's in the heart of west campus!) and the service I chose it anyway. read more

It's bad showing as the owner to be in such defences over a bad review. We have 2 different views of what happened, its normal. Me joking about a ninja was that, a joke. You're on YouTube which made me feel like I could trust your business. I was 100% wrong. Just because you see someone on YouTube doesn't mean you can trust them. I'm letting people know my experience. And clearly your response to my bad experiences is not good either. No one is perfect but you didn't change the battery. Who ever worked on the phone did a half ass job. There was no data recovery done to the phone either. It was replacing 3 parts for $450. Nothing more or less. Good luck with your business and Do Better! read more

They were not able to help me with what I needed but they still responded super-fast and gave me a recommendation as to where I should go. Lots of places would not have bothered. read more

fixed my laptop that had water damage. apple told me i would lose all my data but RRG was able to fix it and i got to keep all my data :)

My MBP 15inch mid 2010 was suffering for kennel panic for a while, I researched Yelp for repair services in Boston, brought to 4 shops including Apple authorized place, but they didn't / could not help issue at all, some even charged me ! Rossmann Repair Group is in deferent level, even pro repair technicians seek helps at here. When you bring Apple products here, you get diagnosed right in front of you, estimates repair time and fee quote amazingly so quick. Comparing to other shops, everything is so fast and super reasonable rate. Otherwise you can ship your devices to here. The best job in the United States right here. Please do not waist your time and money elsewhere, you can just call these guys up if you have questions. I appreciate Rossmann Repair Group and reviewers here. read more

Saved me from buying a new early 2015 MBP before its time was up. i didnt get to write this review at the time, as it was around the time RRG moved, and there was some issue about putting in reviews at that time. My glass of water was sitting next to the computer, and I reached for something...and knocked it over right onto the keyboard. YIkes. Anyway, I sent it to RRG and about week later, it was returned fixed. That was almost a year and a half ago, and I am writing this review on it right now. The work was done right, the price was more then fair, and this would have been unrepairable it it was up to Apple. It was completed in spite of apples refusal to supply parts. Bravo to RRG read more

Open when I needed it. Walk ins welcome. Knowledgeable staff. Extremely gracious telling me there was nothing wrong with my MacBook and not making me feel stupid. Great service, would 100% recommend read more

I cannot say enough good things about Rossman Repair Group. Amazing value for the money, outstanding customer service, quick turnaround. If you have a broken Macbook, this is the place to go. A friend spilled water on their Macbook and it wouldn't power on. A local shop quoted them $3500 (!!!) just to attempt to recover the data. So my friend reached out to me and asked if there was anything I could do. I did some homework and found out that this particular Macbook (as with many Macs) had its SSD soldered to the board. So data recovery would indeed be a challenge. But $3500? Ridiculous. After I determined that I could not perform the repair or recovery myself, I came across Rossman Repair Group. While they are in Texas, their mail-in service is clearly a big part of their business, and the estimate for data recovery was literally 90% less than what the local shop wanted - $350 plus shipping. Their online service for setting up the repair and mailing it in was top notch - they have clearly been doing this for a long time. Communication was outstanding, with a tech reaching out every step of the way and clearly describing what was possible, how much it would cost, and how long it would take. Even their terms of service are written in Plain English and not Inscrutable Legalese! $370 later, I got my friend's data back, in a little over a week from the time I mailed the computer out. That price included the data extraction, the portable drive to hold the recovered data, and return shipping. read more

My 2017 WD My Passport external hard drive wasn't functioning and made a beeping noise! We went to a nearby PC and data recovery store that couldn't recover the data and they said it was too difficult and they had issues outsourcing because the task is too difficult!! I was in a panic because ONLY THAT HARD DRIVE HAVE MY UPCOMING SEASON PHOTOSHOOT (aka: I'm screwed at work because we need those photos for our FALL 21 campaigns, ads, social media, website - you cannot imagine!!!) So when I went to pick up my broken hard drive, I quietly (more like whispered to the guy in the front so he won't get in trouble naming a competitor) of who can fix this? The guy gave me one name and it was Rossman Group. I actually asked for more options just for backup but he firmly said Rossman Group. So we went to Chelsea and they immediately provided details of the diagnostics and I paid for the deposit. I followed up in a couple days and... I poured MY HEART OUT TO... SOMONE AT ROSSMAN (sorry I forgot your name). I was desperate and needed assurance that my LIFE's work is able to be recovered!! Of course, nothing is guaranteed but I'm thankful for the free 15 min therapy session with a staff. A few hours later, they told me that it's ready for pick up... I was like, "come again???!!!!" They were able to recover ALL DATA with a new shiny hard drive. THEY SAVED MY LIFE. NO AMOUNT OF PRAYING TO JESUS, BUDDHA, GHANDI, MOTHER THERESA CAN EXPRESS MY MOST SINCERE GRATITUDE TO ROSSMAN GROUP. THANK YOU, THANK YOU! read more

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I sent in my system for liquid damage. Service was great and within the timelines they detailed in their communications with me. In addition, they were honest, transparent, and patient when discussing what they found and what my repair options were. In addition, they did QC checks when the repair was done. Price was very fair and what I think would be under market rate. I will definitely be using them in the future. Thanks everyone from Rossmann Repair Group. Big fan of you all! read more

Amazing repair service. My Macbook Air 2015 had water damage from me being tired and knocking over Poland Springs Sparkling Lemon Water. It was a logic board fix for $250. My repair was finished in 2 days which I was surprised and grateful for as I thought it would take a much longer time to fix. Going in, I think customers need to expect that there is a chance that their product may not be fixed depending on how severe damage is. I think what really made me have a wow feeling was how organized the process was. Basically, you go in, they inspect your computer internal and then quote you a price only if they are able to fix it. Their website is very useful on getting updates from the technicians. The front desk person (Kevin?) was very effective at getting things done in an efficient yet polite way. read more

Rossmann Repair Group - Testing Parameters - IT Services & Computer Repair Near Me - Austin, Texas

"It's Alive!!!!" - Victor, Dr. Frankenstein I've been youtube-binging since the start of pandemic last year and have subscribed to Mr. Rossman's channel. I myself used to be a full time geek (building PC, tinkering electronics/mechanical) but now I would say I lay-low but still appreciate and amazed on how people can fix/repair damaged stuffs or build. My hard working MacBook Pro Early 2015 finally stopped running one day in May or May Day fits well. At first I thought it was a battery problem for I know its about time to replace it with a new one and so I ordered in iFixit and the replacement process of this particular model is harder than the 2012 one. After installing it the macbook still shows a black screen... and therefore I need the help of Louis. So I send an email, ask for a qoute and they said most likely its a logic board issue which is pretty common with Apple MBP. At first I didnt know what a logic board is and found out its the 'mother board' of the laptop. Yeah, I am a bit rusty now on those tech terms. I asked them if the replacement/used logic board will have the same gpu, ram, etc as the one I have and they said yes. And then I send it to them and upon receipt they notified me that it will take 10 days for completion of repair. A tech get in touch with me and he also added that the LCD ribbon connector need to be replaced too. It only took 4 days though which I really appreciate and when I got it I was so happy that its alive once again. Since the logic board was replaced the Serial number of my MBP is now different from the original. All the existing files and OS is intact and so far, now is October 2021, have found no issues or concerns. My MBP is aging and looking forward for a replacement in the coming years. I highly recommended Mr. Rossman and his team and will continue watch his YT videos. read more

I have a 8+ year old MacBook Air, it completely shut off on me and I was devastated since I have a ton of important business files that weren't backed up. I contacted Apple Tech through chat and we troubleshooted with negative results. The Tech set up an appointment with their Apple Store Genius Bar. I went over to the appointment and the individual at the Genius Bar couldn't help me and basically did everything the previous tech over chat had me do. The Genius Bar tech told me there was nothing that could really be done since its considered a "vintage" device. I could try to have it repaired by them but there is a flat rate and there will be a high chance that the data will be lost. I couldn't take that chance and loose the data. One of my friends gave me Rossmann's information. I contacted them and Kevin told me to bring it over. I was there less than 15 minutes, the tech did some minor work and got my MacBook Air to turn on! Also told me there was no charge! I couldn't believe it after coming out of the Apple Store loosing my mind due to the potential data loss! These Guys at Rossmann are truly honest individuals! I am extremely grateful and fully recommend taking any of your devices for service there. THANK YOU AGAIN! Miguel read more

Great business that takes care of your computers. They do repairs at a board level replacing microchips and doing board level repairs instead of just throwing parts at a computer. Prices are a bit high but they are one of the few computer stores that actually repair these computers. Friendly staff and great response rates. They're one of the best in the business. I'd use them time a d time again! read more

I had a MacBook Air that died. Thankfully, I had watched a number of Louis Rossmann videos on YouTube and thought that his group would be the people for the job. I shipped my laptop off to Austin, within a few hours of receiving it, I was assigned a number and kept up to date on the progress. The laptop was repaired in about three business days, packed, and returned to me as good as new! Had I sent it to an "authorized" Apple repair center, they would have been required to replace the logic board, resulting in a complete loss of data! Thankfully, they know how to actually repair computers! I didn't have to lose any data ... it was all intact! That's a great win! The repair cost $425, which was actually less than the $464 at an authorized repair shop, to replace the entire logic board. For sure, if I have other issues, right back to Austin it will go! My only knock, and it's a small one is that the communication is not great when replying to the service ticket to ask questions. I'm still giving five stars though because 4.75 won't work! read more

Not a good idea to pretend we are not customers to cover the, - now accepted by you, - incompetence and/or indolence of your workers Please note, your customers can be prejudiced and lose up to a few hundred bucks each by your claim that you can supposedly fix circuit board problems which your staff say you can't even identify!! And you didn't think to deny that it was you who slunk out while your counter guy was trying to get rid of us because they couldn't fix the cutting dead problem! read more

Rossmann Repair Group - This is Rossman's identification of the cutting dead issue which they couldn't identify or, it seems, fix! - IT Services & Computer Repair Near Me - Austin, Texas

Since Louis is moving his business to Texas, I wanted to leave a parting review as well as help dilute out the idiot 1-star reviews on here. I had an old Macbook Air that needed a new battery. Originally I had reached out to a local repair shop but they never returned my e-mail and voicemail. Oh well, their loss. So then I remembered Louis from his Youtube channel, and contacted his business with a description of my problem. I got a fairly prompt response via e-mail, and went ahead and shipped my laptop to NYC about a month later when I had some time. About 4 days later, they confirmed receipt of the laptop and gave me an estimate 4 days after that. After confirming approval to do the work, it took 6 days for them to finish the ticket. All of this was done via their ticketing website which is great since I have some social anxiety. Once I paid the invoice via their website, they shipped back the laptop and I got it within a week. Overall, it took about 3 weeks from when I shipped the device, to when I finally got it back. I've had the laptop for about 5 months so far, and the battery is still going strong. There was a initial small hiccup with the BMS where it would not show the battery percentage increasing while plugged in, but that only lasted a couple weeks. It works fine now. I have to say, this is a very professional operation. I was explained everything along every step of the way, and was charged a very fair price in my opinion. Their ticketing system makes communication seamless and everyone I communicated with was polite. I'd say that as long as you're not a 'Karen' and demand anything ridiculous, you will get good customer service at a fair price here. read more

I took my 2013 MacBook Pro to the service department at my local (Northern California) big electronics retailer, where the kind "Geek" said that repairing an intermittent black screen of death is outside of their scope, and then referred me to Rossmann Repair Group. I sent an inquiry about mail-in service through Yelp messaging last night, and received a helpful reply this morning. I ultimately decided that the probable (very reasonable!) cost of repair plus shipping exceeded the cost of a refurbished same-year-and-model replacement, and thus it is time for me to get a shiny new MacBook Pro. If it had made sense for me financially, and my Mac wasn't likely to need continuing geriatric care, I would absolutely have mailed it to Rossmann Repair Group. So while I have no personal experience with the quality of their repair work--which I fully expect is stellar--I am writing this review because quality CUSTOMER service is at least as important, and not easy to find. read more

The rear camera on my iPhone 8 started having stabilization issues, wobbling around uncontrollably even if the camera was steady, so I brought it in to get the camera replaced. They gave me a quote, had me sign a contract, and took it in for repair with an estimated wait time of 30-45 minutes. With no phone and nothing else to do, I went over to B&H to burn some time, and came back to a repaired phone. The process was super easy and painless. They also do a good job replacing the waterproofing seals after opening your phone. (When I asked, they said that they would attempt to restore the water resistance ability, but it wouldn't be as good as the original.) Not long after the repair I accidentally dropped my phone in the toilet but it wasn't damaged, so it looks like whatever they put in there did the trick. The only complaint I have is that their phone agents don't seem to know their own prices. The first time I called, I was quoted $120 and told I might need to come in twice because they don't have the part available, and to call back when their iPhone expert was in. When I called back, I was quoted $80 and told that they do in fact have the part and I could get it fixed on the spot. When I finally arrived at the store, I was quoted $100, which I guess is right in the middle of the previous two quotes I got, but still weird that it would jump around so much. read more

I sent over a badly damaged & abused MacBook from over a decade ago, it had USB port issues, missing battery (I had to take it out because it was swollen), broken keyboard ... $350 later, I got it back in just a few days and wow they did a really good job!! Seems fully functional, and on top of that they also fixed the broken case, fixed the display hinge, replaced the missing screws in the bottom, pretty much everything. Really feels like they went above & beyond, absolutely amazing first experience!! read more

This place is almost become a landmark in New York for the right to repair movement and Louis is to be commended for his hard work. I emailed the office from my home in Seattle asking about a potential purchase that I wanted to have shipped to their location to have them upgrade the piece of technology and he replied within a day or two I was quite impressed. Caveat if you want to repairman who has no opinions and will leave you guessing as far as what he recommends don't go here. If you want to be in formed with someone who has loads of experience has very technical understanding of his material and is a public face for standing up for our right to repair our own technology I wholeheartedly recommend going here for your work on computers. read more

Received my dead 2010 Macbook Pro restored with all of the data ! Also swapped out the old HDD for a new SDD

Trust the reviews. This place has great customer service, honest pricing and amazing turnaround time. Water spilled on my laptop unbeknownst to me and sat for days. It wouldn't turn on nor charge. I opened it up to find water w/ rust and corrosion and immediately made a Genius Bar appointment then scoured the internet for other solutions since I hadn't backed up my stuff, ever, and didn't want to lose anything. Found the YouTube page much like many others and got an email quote. The next day I took the hour and a half drive because the reviews seemed consistent and I didn't want to hear the bad news I knew I'd get from Apple. Got a brief diagnosis when I got there and later on that night they called and told me it would be an easy fix. Went over pricing with me every step of the way. I had to get a new keyboard, battery and something else I'm not remembering. Total repair cost w/ tax: $598. Dropped off Friday 12/04 for repairs. Picked up Monday 12/07 fixed. Highly recommend for water damage issues. read more

Rossmann Repair Group - MacBook Pro A1708 water damage. - IT Services & Computer Repair Near Me - Austin, Texas

In a world of over-hyped fluffy marketing of crappy products and even worse customer service, Rossman Repair Group is a breath of fresh air. All business, no-nonsense, simple and friendly customer interaction and extremely professional. Louis' YT videos put the company on my radar, but a close trusted friend of mine had to have a few devices fixed a few different times and he raved about their customer service. Best in NYC! If ever I need any service again, these guys are my go-to. Highly recommended. read more

I came here based on the Yelp reviews and I was not disappointed. My 15 inch MacBook Pro laptop had been flooded with water. I realized Rossmann Repair Group is where people go after the Genius Bar. It was located a long walk away but it was worth the journey. Staff examined my laptop and asked me to come back in 30 minutes. They tried various methods to try to reduce the water stain (i.e. using a microscope to determine why there appears to be a remaining water patch, using directed heat energy in an attempt to see if that will improve the situation). Their attempts did not result in any improvement and they let me know it was not worth repairing. I was expecting a $50 to $100 'assessment fee' given they had disassembled the whole screen, were busy with the microscope/heating/etc, and then had to spend time putting it all back together. They did not charge me anything. I left a longtime supporter, knowing that if I ever have an Apple hardware issue: this is the first place I will visit. read more

Walked in yesterday for an iphone battery replacement expecting the apple store treatment, (make an appointment, sign this, give us the phone, come back in 2 hours). About 12 min after handing over my phone it was handed back to me. I can't ask for better. Plus the owner was a very cool guy. 'Nuff said. read more

I have a 2016 15" MacBook Pro with touch bar, which crashed randomly and wouldn't restart. I tried a bunch of things over next couple of days but no dice. Figured it was dead. Took it to Apple Store (W 14th St). Their Genius took it apart in a back room and told me the logic board is dead and quoted $678 to fix it, with loss of all data. I went to Rossmann nearby to ask about data recovery (having researched various options and finding lots of recommendations for this place). The guy at the front desk took it apart in front of me and found the issue in 10 seconds. A small screw had become dislodged and was wedged between two components on the board. Worked fine after removing that. No cost (I gave the guy a tip). Amazing. Added bonus: my faith in humanity is renewed. (My faith in Apple is much reduced) Can't recommend this place enough. read more

I have a 2012 MacBook Pro that likely got malware resulting in a compromised credit card. I followed the apple help guides online on how to erase the HD and re-install the OS but in the process the HD disappeared from the disk utility list and I was unable to reinstall the OS nor restore from a backup. I called one other place and left a message and they never returned the call. I considered going to the Apple Store but worried it would be an overpriced and possibly unwarranted recommendation to replace something. I have a colleague that has watched all the Rossman YouTube content and often praises their content and has educated me on the whole "right to repair" fight. Since I work in Austin I thought I'd give Rossmann a try. I called today. And they answered right away! I took it in, explained my issue. A few moments later... it's in my hands and the OS has been reinstalled. And the price...? They didn't charge me anything. I figured it might be a simple fix bc nothing physical happened to it, I just messed something up in trying to reset it. And didn't think it would cost much. But $0?! I really appreciate their integrity and generosity. Happy future customer. read more

I started following Louis Rossmann on YouTube many years ago, back when he used to make fascinating videos of himself repairing motherboards under a microscopic camera. I later enjoyed watching Louis evolve into a commentator on good business practices, various life issues, and then of course right to repair. A couple years ago my 2015 MacBook Pro battery swelled to the point that it no longer functioned, and my audio speakers also went kaput. After getting a ridiculous repair quote from the Apple store I let my laptop sit dormant in my closet for a long time as it awaited an unknown fate. Then one day a lightbulb went off in my head, and I shipped my laptop all the way from California to the Rossmann Repair Group in Texas. I am now a very happy and satisfied customer with a perfectly functioning nine year old computer, and I simply cannot recommend this company enough! read more

I took my 6+ year laptop in for a cleaning and was advised I should replace the battery even before the rep opened up my laptop. As he had predicted, the battery had expanded and was pressing up against the case and everything inside. I felt comfortable and did not feel like I was being upsold. It took 1 business day to replace and so far so good! Everyone was extremely friendly and will be going back again when I need to (though hopefully not soon!). read more

Rossmann Repair Group - IT Services & Computer Repair Near Me - Austin, Texas

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After years of watching Louis' YouTube vids I had to contact them for a damaged USB drive. I know they work on Apple products 99% of the time. This thumb drive had important documents that could not be reproduced, so I sent it in and they quoted me three times under what My big city wanted. Not to negate the time and work that goes into working on something so small. They are absolute professionals and I will be sending more damaged items in the future. From the time sent to return was exactly 15 days. Absolute life savers. read more

Rossmann Repair Group - Damaged drive and recovered drive - IT Services & Computer Repair Near Me - Austin, Texas

If you take the time to read Kristy R's review of Rossmann Repair Group, dated 2/19/21, it's like we're the same people with the same experience! Had I known to send MY 2010 MBP that had the same issues as hers to these guys, then I would also have an 11 year old MBP that apparently runs perfectly like hers. Unfortunately six years ago I did not know about Rossmann so I listened to Apple and bought a new one that year - and that's what MY review is about my late 2015 MBP 15" Retina (last production run and really is a 2016). Nevertheless, I am stunned with our identical experiences yet not surprised about her opinion of Rossmann Repair Group because it's like we are the same person. I only wish I hadn't been steered into trading my 2010 for a 2015 by Apple (doing exactly what the mothership wanted)! My opinion about Apple is that sometime between 2010 and 2015 they intentionally made the new stuff not as reliable as the older stuff. Basically so people like Kristy and myself all "trade up or trade in" for a new Apple vs. repairing. Economics shows you cannot build a hundred billion dollar company (maybe trillion dollar now?) If what they sell never quits working! That keeps a revenue cap on the profits, obviously. So I think Apple figured If they build "pretty good" but go crazy with cutting edge marketing then that will make more sense to get the company's value to exactly what it is today. So, if you think that could be so then you really cannot believe the mothership. That goes for repairs too. However, Rossmann is someone you CAN believe, not only about his opinion about the mothership and his take on what garbage they build now BUT he will really be truthful about what is really wrong with your computer. Hard to believe that, I know. So, despite what I believe is truth about executive decisions within the Apple organization and their quality issues of today a well running Apple computer (when it runs perfectly) when comparing it to a Dell All in One (not cheap either) and is like having two cars in your garage; a Mercedes Benz E 350 and a Chevrolet Malibu. That's about as spot on as I can be. Apple's crap is still better than others. But note this: they will always lie about their quality and they will definitely always try to get you to buy another one instead of repair. So, you gotta have an advocate who gets it - Rossmann Repair Group is that place. Rossmann will fix your stuff! When I got mine back from NY (packaged perfectly) I was like - man - what a relief to have found someone who is not loaded with BS and just wants to sell you new (or refurb) and give you basically nothing for yours (so they can piece it). Not here! These guys are so extremely trustworthy and straight up with everything. They are fast. The prices I have gotten are reallly fair. My "end to end" experience with Rossmann Repair can be summed up as this - I won't ever let anyone else ever touch my computer except Rossmann! "A++" "100%!!" these are what I instantly type when I think of my overall experience. I shipped from Houston to NY and had mine back and working perfectly within a week. The Apple Store at the Galleria Houston told me I needed a $620 logic board for their 3 year old laptop. DO YOU KNOW WHAT REALLY WAS WRONG? All I needed was to have my MagSafe port on the laptop replaced. That was it. Rossmann charged $75 as their total bill and that laptop has ran like a wildcat since I got it back. It also had a once over by them and was told it performs perfectly and it still does over a year later! If you can read my rant here and process what I wrote IF you don't send your Apple to Rossmann, you deserve what you get and you must be "developmentally disabled" (that's the "new retarded"). Good luck to you and thank you Rossmann for being the real! There should be more like you all! read more

Ture Life Savers. TLDR; Don't waste your time with other repair services. Do yourself a favor and just take your machine to Rossmann Repair. You won't regret it. *Full Disclosure* - My repair was completed at the NY store, right before the cut-off for NY repairs (Dec 22). So this review will be for my experience at the old shop. However, Louis recently posted a Youtube video stating that most of the NY team has moved to Texas with him so, rest assured - you will get the same quality service. I've been following Louis and Rossmann Repair on Youtube for probably 3+ years so when my 27" iMac crashed, I knew exactly where to take it. I called Apple support first, just to check to see if they could do anything for me - but as expected - they were useless, and told me it would be better to buy a new machine since my computer was purchased in 2015 and was out of the supported repair window (of course they would). They recommended a few 3rd Party "Apple-Endorsed" repair shops in NYC that MIGHT be able to help me, but since the issue sounded complicated - they gave me a pretty bleak prediction. I preceded to call around to the 3 shops Apple recommended just to be thorough; 1 wouldn't take my machine, another one required a $150 down payment just to drop my machine off, and the other was closed. The one shop that did say they would take my machine was very short over the phone and provided ZERO assurance that they would be to fix the problems after explaining the issues - also note, I am fairly computer/tech literate and explained the issues very thoroughly - and yet, they still provided no indication of being able to help beyond: "Yeah well, bring it in and we'll let you know." That's when I knew: Louis - with his outlook for consumers - and Rossmann repair, was the only route to take. I called Rossmann the second I got off the phone with the other quack repair shops and within 5 Minutes of talking, they were concise, confident, and thorough with the steps and timeline required to fix my machine and retrieve my data; It was a no-brainer. Truly a night-and-day experience. I brought my iMac the next day. One week after I brought my machine, they followed up with a call confirming the issue (per the diagnosis) and asked me how I wanted to proceed - outlining costs, time frames, and our next check-in. A week later they told me they successfully retrieved my data (from the failing HD in my machine) and asked if I wanted to resume with the repair to regain full functionality of my machine or if the data retrieval was enough - BEFORE ANY CHARGES OR ADDITIONAL PROCEDURES; of course, I consented. One week following that, my machine was fully fixed, and an external hard drive containing 15 years worth of data, memories, and work was waiting for me to pick up. And here I am, typing this review on it now - it works flawlessly. No bullshit, no hassle, and EXTREMELY reasonably priced for the amount of work and time spent on my machine. Hopefully, I never have to send another machine to Rossmann repair but, if I need to, you'll be my go-to 100% of the time. Louis, my deepest thank you for all that you do; for your customers, for the community, and in the fight for the right to repair. And to the team at Rossmann, thank you for being patient, thorough, and supportive for when people's lives crash because of the technology we are all now beholden to. And a special thanks to Orhan (the main tech I was in contact with) - you're a lifesaver, thank you. All the best to Rossmann and their move to Austin. Texas, you got yourselves a good one. read more

I was getting an unmountable boot volume error that was just unrecoverable from. It's an old computer that had served me well. It had been SO consistent over the years I had gotten lazy with backups and was nowhere near current. I was given a quote after diagnosis for recovery of data place on a new external drive. I told them specifically what folders to aim for and as it turned out the were able to recover the entire root structure in the format I requested so I just need to copy my old document, video, picture and music files onto a new computer I purchased as a replacement once I got the bad news of its passing. What rocks is that I now have my files back. AND a new external hard drive to use as my backup and a reminder to never forget that lesson. (Can you say automatic back ups?) Thanks Kevin and crew. Oh... and they said it was easier than expected and reduced the quote to reflect the time they saved on the easier recovery. Lastly, they were kind, listened, timely for this kind if work which is very time intensive and had a very conscious "no contact" in and out process that is SO appreciated at this time. Thanks again!!! read more

Rossmann Repair Group - Error message - IT Services & Computer Repair Near Me - Austin, Texas