I would really love to be able to give a positive review to Rossmann Repair Group. The staff seemed to genuinely be trying to fix my 1 TB, 16 GB RAM, i7 2016 Macbook touch-bar. The issue was a flickering screen, the backlight would turn off when the screen was lifted. When they failed and gave up they simply told me that I could keep the new screen that they had installed and sent my broken laptop back along with a cloned 1 TB data drive with my data. They only charged me for the disk and the labor to extract my data. They then suggested that I bring my laptop to Apple to see if they could fix it. I did as they suggested and brought it to Apple. However, I did not notice that the laptop now had a completely different back cover and more importantly a different serial number than it did when I brought it there. I did notice that there was a new sticker on the back cover that read "property of Event Bridge" but thought nothing of it because I assumed it was some sort of internal tracking sticker used by Rossmann to keep track of their inventory. Apple then proceeded to "repair" my laptop. When Apple put the serial number in their system, they saw a laptop with 8 GB of RAM, 500 GB of SSD, and an i5 processor instead the actual motherboard specs of 16 GB of RAM, 1 TB of SSD and an i7 processor. Apple threw away my old motherboard and replaced it with a downgrade because they saw the wrong serial number. I questioned Apple about this because I expected them to replace my motherboard with an equivalent and they insisted that my laptop's serial number corresponded to the motherboard skew they gave me. I checked the original packaging that I had purchased the laptop with and then found that the serial number on the packaging and the back of the laptop no longer matched. It suddenly made sense that a sticker without Rossmann's logo or company name would be on my laptop, I finally realized they had mistakenly given me the wrong back cover! I called Rossmann back, asking them if they could get my back plate back to me with my original serial number so I could perhaps get apple to repair my laptop with the correct skew. The owner then talked to me with his his smooth and charismatic voice telling me that they would check one more time for my missing back cover while carefully making sure to accept no blame or responsibility for sending me the wrong back plate. By this time I think they had probably sent my original backplate to some other customer that had a similar macbook where the wrong backplate they had sent me had probably come from. I started my journey with a laptop that had a simple problem, a weak or broken connection between the backlight and the battery. I ended this journey with a downgraded laptop with a non-functioning keyboard and a battery that will randomly stop supplying power if the percentage drops below 50%. I have no way to know if these new problems arose from a poor job done by Rossmann or by Apple but as I talked to the owner with his smooth voice reassuring me that I had gotten a good deal, I knew I was truly screwed and I would never see my laptop in the state it was before. Apple laptops are expensive, however, my last Apple laptop was built to last and is still working after 10 years. This convinced me to spend thousands of dollars on a new MacBook thinking it would last me at least 8 years and be as durable as my old one. Apple has changed and my new laptop seems to be built specifically to prevent people like Rossmann from repairing them. Rossmann seems to be still trying to figure out how to get around Apple's tactics as they failed to fix my screen. In fact, they seemed to be using my laptop specifically to gain experience in working with the new types of Apple laptops as they held my laptop for over a month with what I can only guess is performing different experiments trying to get my laptop to accept a new screen. My laptop and I have been used and broken by Apple and Rossmann. I brought my laptop to Rossmann because I had gained a healthy mistrust in Apple from watching videos on youtube and articles on their recent shady business practices. Rossmann has not been upfront with the fact that they are still learning to fix the new types of Macbook laptops and that my laptop would have a better chance of being fixed if brought to Apple. Rossmann has also refused to accept responsibility of returning my laptop with the wrong backplate. Apple has used me by giving me a product with designed obsolescence instead of the original excellent product they gave me ten years ago. All in all, I would consider taking your laptop to Apple before taking it to Rossmann for the simple fact that Apple is more likely to be able to fix your laptop the first time. I thought I would take a chance and try to support a small business instead of a huge unethical corporation but my gamble has not paid off and I was left much worse off if I had instead trusted the monstrous corporation. read more

For the sake of objectivity, my rating ONLY reflects the quality of the work as requested, however, be warned that the customer experience is a different story. I brought in an iPhone Pro Max that wouldn't power on. A common problem with a simple enough fix. This phone has sentimental value to me due to it being one of the first produced. It was a test unit used by Tim Cook himself and still carried his personal collection of over 250GB of traumatizingly nasty adult videos. The Apple Repair center REFUSED to even attempt a repair and offered only a replacement after much debating. OUT OF THE QUESTION, for obvious reasons. I'm well aware of the quality of Apple's products and know for a fact that dropping it into an industrial shredder is not enough to cause irreparable damage, as they claimed. Ordinarily, I would never bring an Apple product anywhere but an authorized repair center. I am strongly opposed to allowing untrained personnel to risk their lives fumbling around with the internals of such a device, and aside from that, they're unlikely to even be capable of comprehending the intricacies of the design. Without highly specialized tools and training, these amateurs pose a significant danger to not only themselves, but those around them, and to some extent, society as a whole. But I had to make a rare exception. Rossman repair group came recommended by some of the less scrupulous Apple fans I know, so that's where I went. Upon entry, as any discerning iPhone owner would, I looked around for the tell-tale signs of forced labor, underage workers, and a volatile undercurrent of resentment among the employees. Those are the marks of a shop owner that truly understands Apple's methods. Disappointingly, I found none. When they finally noticed my arrival, the desk worker pointed to my companions and said "we don't serve their kind here!" When I requested clarification, he replied "You can come in, but your droids will have to wait outside." I found this odd and somewhat discriminatory, and still to this day don't know how he was able to tell they were Android users. While I try to be tolerant and open minded, they are indeed lesser forms of life so I complied and sent them outside. I described my predicament and deposited the fragments of my phone on the desk. He took it to the back where his co-workers gathered and seemed to discuss it at length. I was elated when one of the staff informed me that they could fix it. I thanked Saint Eugene, patron Saint of tradesmanship and customer satisfaction for guiding me here. I watched as they initiated some sort of summoning ritual. They placed the remains of the phone in the center of a circle. Around the perimeter, a camera, a microphone, a Tesla Enthusiast newsletter, and one gallon of Amtech flux were placed, while members of the staff chanted incantations that seemed to imply that a certain person's manhood or lack thereof was dependent on their ability to complete the repair. It was then he appeared, as if he had been present the whole time. Lewis Rosmann himself approached my phone. Lifting the bottle of flux, he began pouring it on the fragmented components. Only the whites of his eyes were visible as they rolled back in his head. He began speaking in tongues as the flux continued to pour from the bottle, now running off the edge of the table. The smell of brimstone overwhelmed me as heat seemingly fueled by Hell fire issued forth from the nozzle of his Atten hot air rework station in his other hand. The flux had by then covered the entire shop floor as an impossible amount still poured from the container. The Mark of the Beast(SAMSUNG) appeared on his forehead. As he began cursing the name of Paul Daniels, the solder started to reflow and the pieces of the phone drew back together and became one. The shop turned silent, we were at that point ankle deep in flux. For a single instant, I saw a black cat, seemingly above it all, observing, as if he alone made the rules that dictate causality, the beginning and the end. Then... "Fan Spin!" There was a blinding flash as the phone's backlight suddenly illuminated. The cat was gone, flux was everywhere. As I regained my wits I asked him to repeat himself. "Fan spin," Rosman said as he returned the iPhone, "that's all that matters." I examined the phone, and the fan was indeed spinning, very impressive considering that iPhones don't have fans. I confirmed the device was fully functional and that no data was lost, and asked how much I owed. "$138 and your first born," he replied, which I gladly agreed to, because if you've ever gotten a quote from Apple you'd know that's quite a bargain! So, despite using unofficial, even unothodox tools and techniques, they were able to help me out, and perhaps they can help you too. read more

Louis, just going down the reviews we come to EP...... here is another online customer, mailed his phone to you, you did the repair, and did good work on his phone, hes happy with your service provided....... but wait, hes only giving four stars..... Hmmmmmm I wonder why? A. He contacted your company asking him to contact him back B. You never did..... and admit you didn't with the excuse we was moving.... C. Same thing happened to me when placing my order off your ebay listing, contacted you after placing my order, asking you to contact me regarding Info on your Item....... no contact from you for I believe 7 days after the purchase, and the Item was not shipped out... you admit that it wasn't, but now try to change your story to make you look like your doing your job...... LOL.... D. after around 7 days of no contact back from you on ebay or calling my cell number I included in my first ebay message to you, and only after leaving neg. feed back on the sale of the item...... I get a response from you along the lines of...... how can I help you, I explained in the ebay message that I thought your listing was contradicting regarding your information posted on how to tell the difference from a 2009 and 2010 macbook pro, and it in fact is. I didn't get angry with you, wasn't rude to you, or give any info to you about my experience as a tech in any of the several very rude ebay message's that followed from you and my response's back to you. E. You are lying through your teeth about 90% of your edited response to this yelp review...... and the only reason my response came on here to yelp is, after how rude you was on your Ebay messages back to me, and in the reply's to my neg. feed back because you failed to even contact me or ship the item out for over 7 days i searched your company down, found your info after calling my credit card company to see the name of the company that charged off my card and failed to ship the Item I ordered. After doing so, I got your number and called you on the 9th day, after waiting 7 days for contact from you with no contact from you till I left neg. feed back on ebay, you respond to my feedback, then become very hostile in your ebay messages back to me. F. In this phone call and your ebay messages back to me, you act like a dick, which you admitted. Thanks little buddy :) The only time and the first time I brought up what I do, or the experience I have working with mac's and custom PC's is in this phone call........ Get your facts straight and fess up to your lack of getting back to yet another one of your online customers. Looking at your other company's reviews on LCD and LED screens on ebay, there are several buyers who claim the same thing I have, and EP on here has, they purchased a Item from your online Ebay listing, and tried to contact you prior or after the sale......... G. You nor any reps from your company responded back to them.........Hmmmm looks like a pattern on your end. *update* Thank you Louis for your email today, I am glad after 2 and a half months this issue is put to rest. Hi Winston, Louis R. has sent you a message on Yelp: Rossmann Group review "Hi Winston, My assistant had been paying attention to the Yelp review for the past two and a half months. Of her own volition due to the very dead week we have had, she decided to look into what went on. She found it(she's a smart lady). You should appreciate this. The three paragraph eBay message I had sent explaining how the display assembly parts work, asking you to confirm with your machine what part you needed, was in the drafts folder. To confirm - I never sent it. This entire time I was operating under the idea that I had sent you a detailed and descriptive message telling you exactly how to tell if this was for you that expands on the listing, and it never went out. She usually does customer service over email and the phone. If I have read a message, she assumes it is being dealt with by me. Had I left it to her(she is much smarter than I am), she would have written the response and actually hit send. b This makes me a very big idiot. My sincerest apologies, Winston, for my idiocy. I am sorry. We have a Google places page, and resellerratings page, where I welcome you to share your 1 star experience with us, and especially - me(by name; I've earned it). If I were you, I'd want to throw rocks through our window. You're welcome to if you do make it back to New York someday. If not, drinks are on me." read more

I just wanted to write a note of thanks to Louis Rossmann for helping me fix my laptop last week. Of course, that sounds like a run-of-the-mill thing to do, but it was anything but normal! A few days earlier, I (somewhat stupidly) opened my laptop to replace my battery and fix the hinge cover (following along with a YouTube video). If you've never tried that, believe me, it involves disconnecting more cables and screws than you could ever imagine. And, of course, the number of problems I encountered after that were plentiful and growing, with my computer cutting off, wi-fi going out, and getting this crazy stop sign when it booted. So the day before I was heading out of town, I dropped by the shop. And for the third time in a couple of years, Louis immediately opened my laptop to figure out what was going on. The first time, a couple years ago, it was a pretty easy fix with just the wi-fi cable being out. He fixed it in a matter of minutes and advised against me investing too much more money in my old machine. I was really grateful that he was so honest and upfront and I followed his advice (apart from having my hard drive cloned to a SSD last summer). The second time, I was wondering if my battery was bad or my adapter, and he quickly found it was the adapter. The third time, last week, I literally came in wondering what if not everything was wrong and he opened my computer and got to work fixing a laundry list of issues. First my wi-fi, then my hard drive connection, then the hinge cover which I'd failed to install properly anyway! All this while telling jokes, showing me the inside of my laptop on a giant microscope-like camera, and not making me feel bad for having the audacity to open up the machine in the first place. And once he spent an hour fixing everything and I asked for the charge, he offered to barter for me to fix his bike's inner tube (except I never had before and didn't recommend looking it up on YouTube given my track record)! In the end, he spent an hour of his precious time and sent me on my way with a smile and a "have a nice day." I was floored! I'm writing this almost a week later because it really restored my confidence in New Yorkers and humanity. Louis really knows what life and business are about, and could not only give a masterclass in repair, but customer service as well. Having shared this story with a dozen friends and even more on FB, I decided to write this on Yelp for posterity. Rossmann is the place for all your electronic repair needs, and even if you just need a pick me up! I look forward to coming back and promise never to open my laptop and start tinkering around myself again. :-) (FYI, I don't know why this lists my location as SFO, I'm in LA at the moment, and heading back to NYC in a few days, lol!) read more

My Macbook was dead. It had lived a tremendous life. Completely gone it was. It wouldn't power on after a coffee spill. I've been in repair for about 15 years now. (I am competent around hardware) I had seen Rossman on youtube for years and wondered. Looked up my board online. It was like one grand to replace just the board. I want to say I went into this with doubts about whether or not Rossman only puts up the best videos or the success stories. Doubts about how he sometimes argues with customers and wondering if they were in the right. I've worked for people like that before. I bit the bullet and sent the laptop, quite literally as far across the country as is possible. 2432 miles. They responded relatively quickly 2 days after delivery, the board was in need of repair. They asked if I wanted it repaired. I said yes. They fixed it before asking me for a dime. They sent me an invoice 2 days later. I paid. They shipped it 2 days later. I received it in the mail 2 days after that. Perfect condition. I want to make a special note about the work done. This Macbook went in relatively clean. It came back cleaner than I've been able to get it despite lots of cleaning myself. It went in with some screws missing, it came back with all proper and fitting screws. They sent me back a Macbook that is worth more than what they asked to fix it. They sent it back in much better condition cosmetically than I ever expected. (Even the keyboard is free of any signs of use) They didn't charge me to send it back. They didn't fuss me about how complicated the fix would or would not be. They simply fixed something I was completely convinced could not be fixed. ( I basically spilled an entire cup of coffee into the Macbook [lucky spill on the back near the vent]) And they did this at a very reasonable cost of 325 given the money involved in replacing the machine. They even fixed the boot up chime, which I was convinced wasn't even existent on my model. They use stickers to track your system and make certain your machine is the one they are working on and the one they send back. They also package the machine in what I could best describe as "The most efficiently secure way possible" I did this all online. Remotely. Through an easy to use portal. If you call them they will answer in seconds.. I sent my friggin computer across the country in the mail to some Youtuber and the service out paced and destroyed my expectations. I didn't have some precious data or anything on the machine so I'm not looking through rose colored glasses about this. This kind of work, If I could put it out, and reliably so, I would be immensely proud to have my name on the banner outside. Thanks Paul and Mr. Rossman You've earned a customer for life. read more

My daughter brought her MacBook Air to me a the end of May complaining that the fans were blowing full-blast and that the computer was running slow. Turns out there had been a minor tea spill into the keyboard / trackpad area. We shipped the laptop to Rossman, which received the machine on 5/29. I hadn't heard back on 6/7, so sent a message and got a quick response that it was still being looked at. On 6/13, I got an update that the laptop seemed to be working OK and that they couldn't find anything physically wrong with it. I described the problem again and they took a longer look, this time reporting back that the keyboard was demonstrating some flakiness, but that it was passing all of their other tests and looked good under the microscope. I accepted their repair estimate to replace the keyboard ($225); they shipped the computer back on 6/22 and I received it back on 6/25. Unfortunately, on the first boot, the laptop fans came on full blast and the computer was obviously still throttling itself. I'm not certain who I spoke to when I called back, but they were very helpful, asking me to ship it back to them and that they would take care of it on the same day that they got it back. True to their word - they received it back on 6/28, identified the problem (trackpad cable), repaired the computer and shipped it out again the same day. We just received the computer back this afternoon (7/2) and it is now working beautifully. They charged nothing for the second (successful) attempt at repair. In total, we were out $275 including our shipping costs, which seems very reasonable considering we have a working laptop with a brand-new keyboard (and either a new trackpad or a new trackpad cable, not 100% clear which was replaced). Overall, communication was good. Outside of their automated system, they were not proactive in their communication but responded immediately to all phone / email inquiries and were always pleasant and polite to speak with. Their response to the initial failed repair was world-class. It took almost exactly one month from the day that they first received the machine until I had the working machine back in my hands. This is not a complaint, but rather information for others considering using them as a mail-order service. I expect that their turnaround time may vary depending on how busy they are. In any event, I am very satisfied with the outcome and would recommend them to anyone looking for a less-expensive and professional alternative to taking a broken phone or machine in to an Apple store. read more

So a few years ago, I was up much too late studying, and decided to drink another Coca Cola for the caffeine instead of going to bed. But I was so exhausted that instead of drinking the cola I spilled it all over my 2013 MacBook Pro Retina that was $3,000 when it first came out. I called Apple to try to find out what a repair might cost, but couldn't get a straight answer. Eff you Apple! I thought about trying to repair it myself, but didn't even have the tools to remove the Pentalobe screws. Eff you Apple! I thought about trying to find someone to repair it for me, but had no idea where to start looking, was doubtful that a repair was even possible, and was also hesitant to spend any more money on this laptop at a time when I was experiencing one financial setback after another. After my life settled down again, I resumed research on a self-repair. That's how I found out about Louis. I watched a bunch of his videos, and decided "this is the guy who can fix my MacBook if anyone can." I emailed him and immediately received an estimate of $420 to repair my MacBook. I then paid $65 for the Laptop Box Concierge Service and shipped my MacBook halfway across the country, then waited patiently for about a week until his men could examine it. Once they had he stuck to his initial estimate. I gave my approval for the work to be done, and within hours I got another email letting me know that the repairs had been completed. I couldn't believe it. I still didn't believe until I actually had my MacBook back in my hands again just two days later. For those who might not be aware, the 2013-2015 Retina MacBooks are considered by many to be the best MacBooks Apple ever made. And for just under $500 I not only got my MacBook back in working order, but was also able to retrieve all the data off the Solid State Drive. I will never buy another Apple product. My next laptop and all future ones will be Linux laptops only. But if you have an Apple MacBook that needs tender loving care, send it to Louis. He, Steve, Kevin, and everyone else at Rossmann Repair Group will treat you right. Polite, professional and more competent than any "Apple certified technician." I can't recommend the Rossmann Repair Group highly enough. read more

TAKE CAUTION! Owner stole my laptop! I took my macbook in because it wasn't powering on - my wife was frustrated and threw it across the room since I spent the last of our entertainment budget for the month on a new ps4 controller. The owner louis was first to greet me and seemed quite friendly until he said, "Is that real leather?". He noticed the jacket I was wearing that was passed down from generation to generation where my grandpa was the first to wear the genuine leather jacket during his WW2 days where he stormed the bloody Omaha beach - he was one of the few to survive and obtain a medal of honor. RIP grandpa. Anyways I told him the story of this jacket and he seemed to get more agitated as the story went further. He later started going off saying how leather is abusive towards animals and how I shouldn't be exploiting animals by wearing their skins. Then he started going off how the meat, dairy and egg industries all abuse animals and tried to get me to watch a video on his youtube channel of him making a vegan smoothie he made at his old business building. And then it hit me like a sock full of quarters. I asked him if he was vegan and he said "Yeah, obviously!" then smirked. For an hour him and I argued. I told him it was my right to eat meat and he shouldn't force his beliefs onto me and he kept bringing up how I had no right to force animals in slaughterhouses. The back and forth banter was getting so heated I decided to leave. As soon as I told him I'm taking my business somewhere else, louis immediately snatched my macbook and told me now it was his. He started going off how baby calves are taken away from their mothers after they give birth so they don't drink the milk that's for the humans and now you know how it feels and blah blah blah. I couldn't deal with this vegan anymore and his shenanigans so I said screw it and let him keep it while I walked out. I give this business 3 stars because my daughter just broke her macbook and I hear this business does do a great job at repairs for good prices. I may have to pretend like I decided to go vegan just so the owner would shut up and fix the device. Wish me luck. read more

I had an incredible experience at Louis Rossmann's MacBook repair shop! As a long-time follower of his YouTube channel and a firm believer in the right to repair movement, I was ecstatic to learn that he owned a physical repair shop where I could bring my MacBook for service. From the moment I walked through the doors, I could sense the dedication and passion Louis and his team have for their craft. The staff was friendly, knowledgeable, and genuinely invested in providing top-notch repair services. They understood the value of transparency and kept me informed throughout the entire process, making me feel involved and confident in their expertise. What truly sets this repair shop apart is their commitment to the right to repair movement. Louis Rossmann's advocacy for empowering individuals to repair their own devices and challenging corporate practices that limit our control over our electronics is truly inspiring. It's refreshing to see a business that aligns its practices with its beliefs. The quality of the repair work done on my MacBook was exceptional. Not only did they resolve the issue efficiently, but they also took the time to explain the problem and offered helpful tips to prevent future complications. They went above and beyond, and I truly appreciate their dedication to customer satisfaction. I also want to highlight the fair pricing structure. Louis Rossmann's shop ensures that customers receive value for their money without sacrificing quality. They provide detailed explanations for the cost of repairs, and I never felt like I was being taken advantage of. Overall, my experience at Louis Rossmann's MacBook repair shop was exceptional. Their commitment to the right to repair movement, combined with their professionalism, expertise, and outstanding customer service, makes this shop a true gem. I highly recommend it to anyone in need of MacBook repairs. Thank you, Louis, and your amazing team, for your remarkable work! read more

SEEKING AN HONEST COMPANY TO HELP RECOVER YOUR FILES FROM A DAMAGED HARD DRIVE? YOU CAN STOP LOOKING! I am a recently retired FBI agent who had a laptop hard drive [HD] stop working. I removed the HD and tried to access it with another computer. It was dead. In the past, there was nothing anyone could do when this happened. I searched and found many website businesses that claimed to recover the data on a damaged or dead HD. I looked deeper into many of these websites and learned that most of them were scamming people. They asked for a lot of money, in the thousands, to even look at the HDs. Some of these scammers did not return any of the money after claiming they could recover nothing from the HD. I then found the ROSSMAN REPAIR GROUP website. I researched their history and learned they left New York because of the unfriendly conduct of the city towards businesses. They do not require any money upfront and only charge their customers if they recover the files. I sent them my HD. They contacted me and explained the problem with the HD after their review. There were two issues with the HD. However, they assured me they could retrieve all of my data. A few days later, they informed me that they had transferred the data from the HD to an external hard drive. They then emailed proof showing they had recovered the files from the HD. I had a half-written book on the HD and needed to recover it. There were dozens of other files from the first two books I had already published in May [2025]. Only after confirming the recovery of my information did I have to pay $611 for the recovery. I voluntarily paid an additional $200 to expedite the recovery by placing my HD at the front of the line. Otherwise, I would have had to wait two to three weeks longer to receive the external hard drive. After I received the external hard drive, I discovered ROSSMAN REPAIR GROUP recovered EVERYTHING! All files, videos, photos going back 8-years. read more

iMac FIXED! One happy Mac owner! Knowledgeable, Qualified and Reasonably priced. What more can one ask for? These guys saved me the expense of a new system or Apple's greedy authorized network. I love Apple equipment but if it breaks and you're past Applecare, you may be at the mercy of Apple's mercenary group of authorized repair centers, or if you are lucky enough to find Rossman's, you should get a fair deal. Taking the glass screen off a 27in iMac for a hard drive replacement was something I didn't want to do myself though there are kits to do - it's risky business. Buying an iMac that is remotely close to what I have is astronomical in price. Louis Rossman and his well qualified team of real Mac genius' told me to save some money and get a recommended SSD on Amazon and bring it in. Though they said a week to 10 days and looked busy, I received an email 3 days later that my machine was ready. I saw distressed people with damaged laptops and Rossman's team gave them a diagnosis while they waited- or fixed it. My iMac seems to be working better than new and I will update this if I see otherwise. Louis Rossman makes videos about Apple and the repair industry that I found informative and entertaining - non-authorized reasonably priced places are under siege. He is part of the thread of "urban legends" and I saw one client ask for a selfie with him- A You Tube celebrity but more. I was victim to a horrible screen repair on an iPad with junk parts done at an unauthorized dealer, which I write about extensively on Yelp. Finding the "right" repair center is critical and with the tools of Social Media- "Yelp" you can do it. I sincerely believe if you come to Rossman- the job will be done right at a fair price. They put a screen protector on my iPad no charge-gratis. Perks of being a customer? You can't go wrong at this Apple repair center! It's not just for laptops. ***** read more