Highly recommend this business! The owner responded to my message quickly with a fair price for my…read morephone screen repair. I went in this am and was helped quickly. Staff was professional and friendly. It turned out I did actually have a screen protector so I just had to replace that and it took just a few minutes. Easy peasy!

If I could give more than five stars I would. I am addicted to my laptop. Imagine my horror when I…read morerealized laptop wasn't charging. Took it to this business and learned that a small piece of plastic chipped around the area where I plug in my charger. My battery isn't removable so they ordered a new piece that came in quickly. I live in Georgetown, but it was totally worth the drive to get my computer repaired by nice people! They responded right away to my cry for help. Other businesses that waited too long lost out. Will definitely refer friends here for their computer repairs!

Austin Cell Phone provided fast friendly service when I cracked my phone screen. Moving forward I…read morewill only bring my phone here and recommend this place for phone repairs!

Terrific! Replaced speaker in my iPhone in about 10 minutes at a very reasonable price. Excellent…read morework!

The Good: :: it's a local business!…read more :: they practice pandemic safety and their employees wear masks :: very fair priced :: when their repair of my iPad Pro 11 left my front-facing camera rendering all video with an orange hue, they took it back no worries (they have a warranty on their service!) and fixed it (some protective layer from the factory was still on the lens IIRC) :: very good communication. when the item was done each time, they called and let me know The Bad: :: none The Ugly: :: none Would I go back? For sure...the next time I have an issue with my phone or tablet or anything, I'm turning to these folks for help and have no concerns referring them to family and friends. This place is IN.

I had a broken lens cover on my iPhone 14 Pro. It was fixed in about 90 minutes for $50. Not much…read moremore to say. This will be my go-to shop for repairs in the future.

SHOUT OUT TO SAM!!! he got my Nintendo switch 2 cleaned and repaired my storage card for it and it…read moredidn't take too long and the customer service was amazing. He was working alone, but still got the job done shout out to him for getting it done even though he was alone most people never appreciate the ones that's running the store alone so shout out to you Sam. Well for sure. Be coming back with another device

I was told to go here by Samsung simply to be told that cosmetic scratches voided MY 3 months old…read moreSamsung Z Fold 6. Instead I have to pay $250 to get a refurbished $2000.00 phone. The customer service sucked, he didn't even tell me what was wrong with the phone or offer any type of diagnostic. He seen the scratches and shut down giving any advice or suggestions.. I will call Samsung and give them a earfull. I'm a customer experience manager and if I were to ever hear of one of my associates giving this type of half hearted effort to ANY CUSTOMER, they would be reintroduced to a training class.. Whoever replies to these comments, please miss me with the copy & paste response. Tell how your associate could have made this experience much better. IF you can't do that, don't embarrass yourself with a copy and paste reply.

Very kind and knowledgeable staff, so grateful to have found this place. They worked with me on my…read morelimited budget to repair my computer, and also offered to do the extended cosmetic repairs at a later date with no additional labor cost. Thank you so much again

My mom's landline was hacked three years ago. They stole the phone line and had ATT hand it over to…read morea throwaway cellular account on Verizon. They proceeded to use her phone line to apply for credit, etc. Scary, invasive and cruel. The first thing I did when I got back was have Jeremy from Frankenstein Computers help me tackle the hardware aspects of the problem. He was outstanding. I recently needed his help again with an entirely different problem and he solved problems with ease, in no time flat. Worth every dollar.

This is the go-to place for all my Apple devices. I recently visited to get my laptop and iPod…read moresynced, a task that I would never have figured out. I appreciate they accept walk-ins, no appointment required. Very much recommend!

I was totally at a loss to set up new Apple devises, so went to Austin MacWorks. Albert…read moreSolved everything!!! He was ever calm and patient and entirely successful!! He accomplished everything I needed and was truly a paragon of patience!!! Couldn't be more grateful!! 5 star service all the way!!!

I took in a gaming laptop I'd bought from a friend that wasn't been able to properly power on they…read morefound out the problem was with the cooling, and got it fixed decently fast and at a good price.Good customer service, good office, all in all a good experience. Since the repair the laptop's been working great.

We brought MSI and LG Gram laptops in for repair since our last experience was fast and easy…read more This experience was NOT fast and NOT easy. Problem 1: Open-ended commitment on diagnosis and repair time (Fan Replacement on the MSI estimated to take up to 2 weeks). Juan finally told us that they offer 1-day service as an option. Problem 2: Poor detail management. We had to remind Juan to return the charger for the LG. Problem 3: Shop was supposed to open at 10AM and we were told at 10:05 that he was 10-15minutes away. Problem 4: Juan was marginally polite but clearly was not customer friendly. Our Laptops' Status (owner remedies): 1. MSI FAN NOISE: MSI is still functional and sit's on a Large FAN Cooling platform and occasionally makes a bearing squeek. A check for Fan availability shows 5-14day availability (ships from China). Juan, a good customer service approach would have been to just be up front with the parts availability! 2. LG Gram BlueScreen: Using the Windows11 Restore routine after backing up personal files fixed the problem. Juan wanted several hundred dollars to do this including CPU cooling maintenance. Aren't there diagnostics routines that could be used first to confirm that overheating is actually an issue?

In take and assessment was quick & easy. Went in to have front and back glass replaced on an…read moreiPhone. I was advised it would take about 90 minutes but the completed in about 60 min. Only downside was the condensation of the parking lot. Huge pot holes that were nearly impossible to avoid.

Misleading 4.9-star Google rating. Completely unprofessional, incompetent, dishonest, and ruined my…read morephone. I brought my functional, charging iPhone 15 here for a routine battery replacement (health was at 78%). The new battery they put in failed to charge properly. Because their replacement part was defective, I requested that they reinstall my original battery.They handed the phone back to me and charged me a $20 "restocking fee." Assuming the replacement of the old battery was handled correctly, I left--only to discover on my drive home that the phone was completely broken, permanently stuck at 1%, and refusing to accept any charge. Their technicians obviously physically damaged the internal data lines or motherboard connectors while prying out or forcing my original battery back in, rendering a working phone completely dead.When confronted by phone, they refused to take responsibility. They claimed their replacement part wasn't defective because they "couldn't replicate the problem" in their testing, and then tried to get me to come back to the shop just to "prove" the original battery was inside. I know the original battery is inside--the problem is that their technicians physically broke it during the extraction. I walked in with a working phone and walked out with a dead brick, wasting two hours total of my time, paying a $20 "restocking" fee and now forced to pay a $275 insurance deductible to fix their mistake. Avoid this shop at all costs--they will ruin your device and blame the hardware instead of their own workmanship.

Of all the companies Yelp sent requests for services, Jon was the only one who contacted me within…read morea very short period of time. Jon solved the issue and returned the computer to me the next day. It turns out that the motherboard battery has failed and when I contacted Jon he set up a time to come by and replace it at no additional cost. I cannot stress enough about what a great business Computer Pro is and what a good human Jon is! I highly recommend this business!

Great messaging response time, fast availability and great service. Thank you!read more

I sent my 16 inch MacBook Pro to Rossman Repair Group in Mid December, 2025. My laptop had died,…read moreunable to reboot about a week after updating the OS. The Genius Bar at Apple told me it could not be repaired and I would need to replace the Logic Board for $850 or "just buy a new one." A local (Orange County) 3rd party repair shop, after having it for a week, told me it couldn't be repaired. I then went to Reddit for help and suggestions. There were several referrals to Rossmann Repair Group. I contacted them through their online contact form. They immediately messaged with a few more questions and then gave me the necessary details to send my device to them in Austin. I did so - of course, the holidays slowed things down a bit, but by the second week in January, I received word that my lap top had been successfully repaired, losing NONE of my data. Amazing! The cost? A mere $459 which includes shipping back (USPS) to me, signing at delivery. I did have go pay for shipping to get it to them. Totally worth it to me. To insure safe and speedy delivery, signing upon delivery, to them. I paid about $89 for UPS, not including double boxing and bubble wrap. So, in total, I paid $638, for shipping to, repair, shipping back. I didn't lose ANY of my data. I am sooo happy and thankful to Rossmann Repair Group. Thank you!!!

Dealt with Kevin from Rosmann recovery data. He's nasty, rude, unprofessional and bad tempered…read moreindividual who doesn't care about customers. He was dishonest and His attitude shady. I question their 5 star reviews. I do not recommend this business to anyone.