I was told to go here by Samsung simply to be told that cosmetic scratches voided MY 3 months old Samsung Z Fold 6. Instead I have to pay $250 to get a refurbished $2000.00 phone. The customer service sucked, he didn't even tell me what was wrong with the phone or offer any type of diagnostic. He seen the scratches and shut down giving any advice or suggestions.. I will call Samsung and give them a earfull. I'm a customer experience manager and if I were to ever hear of one of my associates giving this type of half hearted effort to ANY CUSTOMER, they would be reintroduced to a training class.. Whoever replies to these comments, please miss me with the copy & paste response. Tell how your associate could have made this experience much better. IF you can't do that, don't embarrass yourself with a copy and paste reply. read more

uBreakiFix by Asurion - The damage that voided my warranty through Samsung. - Mobile Phone Repair Near Me - Austin, Texas

Super nice and helpful service! I came in toward the end of the day and they unboxed a shipment of screens for me so they could get my phone fixed same day. read more

TWO THUMBS DOWN!! WAY DOWN!! MISERABLE EXPERIENCE!! WORST "NON-CUSTOMER SERVICE" POSSIBLE... I called the anderson location with a concern with a "Swolen-dangerous" battery on my Samsung Galaxy A14 phone. I spoke with a Really Rude/Bossy employee named Myra that was so hurried/rushed and inconsiderate that I was reluctant to drop off my phone. I am handicapped and had trouble finding the battery so since she said they had only One left in stock, I decided to drop it off that day. When I showed up at the store, she was even More Rude and inconsiderate and whenever I tried to ask a question about turn around time, ie she cut me off and derogatively called me "Boss"!!?! She quoted me a price and I asked her if she needed my pin # and she rudely cut me off again and replied "Boss, I'll get to that". They made me feel miserable and like I felt like I should feel honored that they got to work on my phone. There are dozens of these types of business out there, they aren't special...if my caregiver who dropped me off had more time I would have found a different store to give my business to. She was in such a Hurry that she didn't bother to get Anything but my last name and cell phone number. No address/email or physical/no first name/when I asked if I were in the system, she just kept bullying me thru the sale. When I asked for a physical receipt or even an emailed receipt, she replied, "You don't need one, we have cameras everywhere!!??!". HUH!!?! that makes Zero sense. Expecting someone to leave a phone with a complete stranger-for all I know, she's a convicted felon and now has my pin # and access to All my banks, private stuff, ie. THAT'S ABSURD. My caregiver was in a hurry, so I left the phone, but then decided after about 30 minutes that this was Not a good idea, at all. So I called the store back and asked to speak to a manager. I got Jimmy on the phone and he was equally Unhelpful. When I told him I was just going to come pick up the phone,he gave me a text message that looked like a kindergardener wrote. I emailed "Support@ubreakifix.com" Three days later I still had not received ANY reply so I called their customer service phone number. I spoke with Eric from Asurion/LG premium care plan and he just made countless excuses saying that was not his department!!?! I filed Another FORMAL COMPLAINT but was told they would not get back to me till around Tuesday. HUH!!?! I called the store when my phone was ready to be picked up to make sure I could get a receipt after I Paid for the phone and Jimmy said yes. So I went by to pick it up and asked for Jimmy after All this aggravation to make sure I was in fact going to receive a receipt after payment. He was Very Rude, and unhelpful and told me the counter clerk could help!!?! ZERO/WORST/MISERABLE CUSTOMER SERVICE AND EXPERIENCE POSSIBLE!! God bless All and Happy Memorial day weekend read more

Jimmy and Ethan were great, they were able to fix my old phone quickly! It was an easy fix and they were very nice and efficient!

I am 3 for 3 getting phone screen and screen cover replacements completed here quickly and well done.

Oh boy! Where to begin? How about - RUN, RUN AWAY BEFORE IT'S TOO LATE!!!! Went to get a battery replaced under warranty. They broke my screen in the process so 'gave' me a new screen. Didn't glue it down correctly so took it back a week later and they said I broke it. No, I didn't! So eventually after much arguing and the use of common sense, they agreed to fix it. A week later, my navigation buttons don't work and I realize the screen is hanging off again. Take it back to be told I broke it and will have to buy a new screen. WHAT?!? No, sir! If it 'breaks' that quickly and easily then you didn't fix it correctly. How about that reasoning? I ALSO NEVER ASKED FOR A NEW SCREEN!!!! I would never have gotten the battery replaced if I knew I'd end up here. Now working with corporate who wants me to light more hoops on fire to dive through. Require me sending pictures and investigation with their district manager. All the while I don't have a working phone. RUN, RUN AWAY IF IT'S NOT TOO LATE!!!! read more

Jimmy fixed my iPhone in about 5 minutes, no charge. phone wasn't charging, turns out, port was blocked with debris. He cleaned it out and it works great! thanks again read more

Myra was supper patient and helpful we really felt comfortable and like we where heard

This company is trash asf, I did a claim to get my phone fixed scheduled the appointment.. time slot was 9-11am, decided to miss class cause my screen needs to be fixed, they called to say he was running behind I said okay that's fine I'm here. 5pm rolls around I call them to see what's going on, he is still behind and won't be able to make it today.. okay that's fine I guess reschedule, BRUH I had to start a whole new claim and now I'm waiting for them to call and confirm my claim to be able to schedule another appointment or be even able to take it in myself, then while I'm on the phone they have the NERVE to offer me a plan for repair services for my tv's and whatever else electronics they could cover in my house.. I think tf not, y'all can't even handle getting my phone repaired or even communicating with me about my repair services, I'm good. Good price for the coverage on my phone repairs, but the waiting and communication to get my phone actually repaired is horrible.. and I'm still waiting! read more

Kelby was great! He found the problem and got it fixed for me. He really went out of his way for me. I had to bring my phone here because a different uBreakiFix location broke my phone and refused to fix it. read more

Made an appointment via Samsung insurance claim. Went in and the employee confirmed that insurance covered. He let me know that he would call when complete. Next day, no call from them so I call to confirm that my phone is ready. I go in and a different employee says I owe $400. Claiming user physical damage. Wow. Dude, why did you claim it would be covered after I confirmed multiple times? I had already confirmed that it would be covered, otherwise I would not have gone with the repair. Without notifying me, they repaired it at cost. The only resolution was to have my phone put back to its original state. Great, another day wasted and of course he says he will call me when complete. Next day, of course no call. I call to confirm that my phone has been put back to its broken state. Nope, but that's okay I can go after work. I call after work (been over 6 hours at this point) and ask about my phone. The same employee says, "didn't I tell you 2 to 4 hours?!"--Yes you did, it's been over 6. Very intelligent. He then fumbles and says "oh right yeah it's ready" These people run you around with lies and will definitely NOT call you or respect your time. The employee who handled my calls was extremely unprofessional and kept rolling his eyes. I never once raised my voice or was combative, just shocked that people like that could hold a job down. I've been to other uBreakiFix locations with no issues so it was extremely disappointing to see the brand tarnish because of employees who don't want to be there. read more

Attempted to drop off two laptops we were having issues with. Shane greeted me with an attitude and was pretty rude immediately. Told him the issues I knew of and asked if he could run a diagnostic. I wasn't entirely sure. Stated he needs more information than that. So basically wanted me the customer to tell him how to fix it. I don't know that's why I'm bringing it to them. He seemed more concerned and eager to take his smoke break. As I was leaving he followed me outside and lit a cigarette. Horrible customer service. I guess he only wants customers who tell him how to do his job. read more

uBreakiFix by Asurion - Makes sense why he didn't want to help me. - Mobile Phone Repair Near Me - Austin, Texas

I went to the website and booked an appointment at the closest location to fix my switch that wasn't turning on. I went to the store and they said they actually didn't work with switch and told me to go to the downtown location. I was pretty surprised because the website specifically asks which device I needed to fix and the downtown location does not even have the switch option. I went to downtown-they said it would take some time so I left my switch there and said I will hear from them in a couple days. They never contacted me so I called them first. I had to reach out to a number that wasn't even the number of the technician handling my request. They told me the price to fix everything saying my switch need a new chip and it was pretty expensive-about $200, which is money that could be used to buy a new switch. So I said I will not fix it and will pick it up. The guy on the phone, Daniel, said I can pick it up the day after. When I went the next day, they said it was not ready to be picked up and I had to come back another day. I had just gotten off work, drove all the way there to pick up my broken switch, that I'm not ever going to fix anyway because it's too expensive, and they said no. So I come back (and this time I called just to make sure it was ready) 3 weeks later, and they showed me my switch. It came with random controllers. Keep in mind, I did not provide my controllers to them. Not only were they inefficient, but they were also not careful and mixed up my switch with someone else's. Then, they asked for a minimum labor fee even though they didn't fix anything. This was not communicated beforehand, but I paid it anyway because I wanted to be done. Save yourself time, money, and effort by not coming here. read more

They just saved my sanity, again, and again it was quick and easy. These guys are super OK in my book. Thanks again, from a techno challenged and grateful customer. read more

4/26/23 at 2:45pm Scruffy ginger guy seemed like I was wasting his time, even though nobody else in the store. Said he couldn't fix my computer and shrugged silently (rude) when I asked him what I could do to get it repaired. I asked whether I had to toss this one and get a new computer, a question he never answered. He just stared at me. I thanked him and left. My neighbor came over later that day and fixed it in 20 minutes. read more

Such quick service! Very friendly and helped me out so quickly. I had a small camera repair and they did it so quickly and efficiently.

This is a very odd place. It felt more of a con than a legitimate biz. I went there via Verison that said I could fix my phone free. I was told $35 to clean the charging portal (not certain of technical term) Then over $100 if part had to be ordered. The service rep said i had not requested the right service. What I had written is that I was having problems charging my phone. That described my situation. He said I should have requested a cleaning of my port for charging .Heck, did not know what the required service needed. Again, a very odd experience. No trust in staff or process. read more

My roomie's unlocked Samsung phone stopped in the middle of updating. She was able to get help from a representative regarding her phone and they directed her here. The techs here did a great job doing a factory reset for her phone and making it work in 30 min! She was even able to get all of her apps and data back. I really liked their service in being thorough and making sure that it worked before letting us leave. They had us wait a couple extra minutes to ensure that the software update went through. It did. 10/10 great service and friendly guys! Limited selection but mainly otter box cases for Samsung phones. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Austin, Texas

Autumn at uBreakiFix helped me with a phone issue and was very professional and polite. They were not able to fix my phone but they told me that Google might honor a warranty that they had extended for a year, because the problem I had was a known problem with my particular phone model, Google 5a. Having a fairly new phone die is stressful and a calm and patient person helping out makes a difference. I contacted Google and they replaced the phone, and even gave me a newer model. I recommend this business, based on the positive experience I had there. read more

We had excellent service and quality communication, and the value was immeasurable. I will definitely return to do business here again.

So they replaced my battery on my Ipad Pro and it cost $269. It worked for 2 months then it just hung on the apple logo and when I went back to them he said it looked bent and the motherboard board was fried. I never ever dropped it or sat on ot or anything I think they bent it when replacing the battery and then he tried to keep my receipts and didn't give me back one receipt wading it up the receipt that said my Ipad was in A grade condition. Kind of a scammy place use them and beware that you might get screwed over like I was. read more

Javante and team at ubreakifix at W. Anderson Lane put the U in everything they do. So cUstomer-centric. All aspects of service, knowledge, problem-solving skills are apparent. Thank you! A word to corporate: Uniformity is out! Is it out in HR? No. Out in pricing? No. Out in regulatory affairs? Nope. However, uniformity IS OUT at the location/store level. Who wants to walk into a gray, black, and white, blahhhh service center. No one does. Each store can be allowed to show some personality. Example; Halloween is near, football season is now, and because of the pandemic so is hockey, basketball, baseball, archery, golf, poker, and bear hunting, etc. As always, common sense reigns by omitting religious and political signage. Have fun! Show your community, neighborhood, city pride, or school or family pix. Do something! It enriches the cUstomer experience, builds relations, and relationships build profits. Regards, read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Austin, Texas

I had Shane fix my gaming computer and he was so patient and helpful with everything!! I highly recommend Shane and his team when getting your electronics looked at! This thing runs like a champ!! Thanks guys! I'll never take my devices anywhere else to get fixed! You have my business! read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Austin, Texas

So far its bad, I decided to give Asurion the business for this, they had me ship to uBreakiFix. uBreakiFix missed the delivery at 9:58 AM. They advertise 1 day turn around and i haven't been called yet to get my phone repaired. I will give honest updates, but so far it's another bad review like so many here, so bad service is what they do. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Austin, Texas

Great customer service and all issues fixed promptly on my Samsung android device. I highly recommend this service shop! read more

Autumn at uBreakiFix was awesome! Autumn and her crew quickly fixed my son's iPhone, and was so helpful and kind. Highly recommend!

This place is bad. I used them a couple of years ago and remember the only reason I got good service then was because they had ONE guy there who was smart and treated people decently. I wish I remembered his name but I don't. Today I went in with an issue on my MacBook Air. First I got a young kid who looked and acted like a zombie. Then another guy came from the back and I thought ok great, an adult. He was rude from the start, wouldn't listen, lectured me without even trying to find the problem. Know-it-all-type who actually knows nothing. Immediately blamed it on AT&T. Turns out it had nothing to do with AT&T. Another Mac savvy tech helped me fix it with laptop settings and it was something ANY technician worth his salt should know. He also totally disputed something one of his colleagues had told me about another issue, and was wrong. Don't trust this place! Awful service, awful people! I'm in my 70s and not very high tech, and it's really frustrating when people like these guys are so dismissive and downright nasty. read more

This is a bad review because they completely wasted my time. I need a screen repaired on my old phone and this place is close so I figured I'd try them out. It was Sunday morning around 10am, they opened at 12, but their website said I could get an appointment for 2pm so I did that. I entered what phone model I have and what I needed done, and booked the appointment. In hindsight, I should've just waited until noon and called them, but I went the appointment route and showed up at 2pm only to be informed that they don't have the correct screen to make that repair and they cannot order it. So they didn't do any actual work for me, but they completely wasted my time by setting up an appointment for me to make a repair for which they did not have the parts on hand. Unsatisfied & won't be giving them another chance since there are other reliable options out there for me. read more

Both my wife and I (seperately) have been very pleased with uBreakiifix. She took a phone in for a new battery. They told her that they could put the battery in but the age of the phone was the real problem and the new battery would not help much at all. They honestly talked themselves out of a sale. I took my phone in because it was not charging correctly. They cleaned out the plug opening and fixed it for no charge. I'm going back for a new battery today or tomorrow, knowing that they are not likely to upsell me or otherwise deal with me dishonestly. read more

Austin and Autumn provided outstanding customer service. I'll be back again. Cleaning was quick & thorough.

I have a Pixel 3a and when my screen cracked, I was sent here by my phone's insurance company. Been here two times and both times left so impressed by staff's professionalism. (Used up the insurance rather quickly but things happen unexpectedly when your toddler likes to grab things or "help"out). Thank goodness there is Ubreakifix. Extremely knowledgeable, helpful, honest, and polite people here. I don't know how to praise them more but if you have any problems with your phone, come here and they will take good care of you. The estimated wait time they give out is dependable so you can either wait nearby (we went to Hopdoddy burger across the street then later grocery shopped at Walmart) or come back the next day. Hopefully I won't be back anytime soon but highly recommend anyone who is looking for help to visit this place. read more

I'm very disappointed with this company. I made an appointment with them for a back glass repair on my green iPhone 11 I made the appointment on Monday for the following Saturday when I got there they told me they didn't have the part and offered to put a white one on. I was really annoyed because I made an appointment and you would think see that an appointment was made they would order the necessary parts for the repair. But I guess they didn't care enough to plan ahead. I will not be shopping there again not will I recommend them. read more

To save u time don't get something fixed here because I sent my PlayStation in for a repair on the hdmi and they said they opened it and found some typa goo and bug carcasses and they didn't wanna mess with it but couldn't they clean it off with gloves or something? I also asked abt it to see if it's almost done and they kept giving me the same answer "we'll call u when it gets here" so bs they should do their job and actually fixing stuff instead of looking at it if there was a zero stars option I would use it with no hesitation read more

Knowledgeable and courteous people. Repaired my laptop's non working cooling fan. Will use again. Recommended by my software engineer son.

Made an appointment (specifying phone type) to get my battery replaced and when I showed up they didn't have the battery. The guy was full of attitude and made a snarky comment about how old my iPhone X is. Total waste of my time and you can drop the attitude buddy you just work in a shop. Don't go there. read more

Scam. I had a cracked screen on my Samsung Galaxy S8 and the insurance (Asurion) suggested this location to get my phone fixed. Once I got there, the guy asked me general questions about my phone and whether or not there was more damage than just the cracked screen, I said no. He said he would run a diagnostic and would let me know if there was any internal damage -- groovy. Not exaggerating, *seconds* later he comes back saying there was more damage and that he would be unable to fix. He said the next steps were to either replace the phone or buy a new one. But wait, it took *seconds* to run a diagnostic? Additionally, was I supposed to take his word for it? No, so I asked if he could print a diagnostic stating my phone was actually damaged, he didn't do this. Instead the tech wrote an internal note on the ticket I had open with the insurance, and entered *his* diagnosis with awful spelling. **Only come here if you like playing the BS game.** read more

Brought my surface pro 4 in for service on a Tuesday for a swelling battery. Was quoted $99 - $299. Sat for 2 days. No call from tech. You have to call a 737 number which goes to a support line. They don't let you contact the store directly. Even if you ask for their landline AT THE STORE they don't give it to you. The 737 line will call the store for you while you sit on hold. I had to do the twice to get any person on the phone. I got fed up day 3 of them telling me a tech will call but never follow through. Had to go to the store and pull my untouched computer from the store. read more

Wonderful service, my phone was repaired on time and I was able to transfer all my files with no problems at all!!

Attentive, kind service. I didn't have an appointment, but they were still able to replace my screen in less than 2 hours.

I brought my iPad to fix broken screen. Appears they broke the home button so had to get that repaired and awaited another week. Then, I had to return it again for a broken home button that did not work on day 2. The 2nd repair took another week. I regret having it fixed for almost $200 which did not yield the instant gratification as expected. I should have just processed through insurance. They told me 48 hour turnaround that has turned into about 3 weeks back and forth total time. It looks to me they need to hire non customer facing wrkers to manage repairs off hours if and as needed. read more