I sent my 16 inch MacBook Pro to Rossman Repair Group in Mid December, 2025. My laptop had died,…read moreunable to reboot about a week after updating the OS. The Genius Bar at Apple told me it could not be repaired and I would need to replace the Logic Board for $850 or "just buy a new one." A local (Orange County) 3rd party repair shop, after having it for a week, told me it couldn't be repaired. I then went to Reddit for help and suggestions. There were several referrals to Rossmann Repair Group. I contacted them through their online contact form. They immediately messaged with a few more questions and then gave me the necessary details to send my device to them in Austin. I did so - of course, the holidays slowed things down a bit, but by the second week in January, I received word that my lap top had been successfully repaired, losing NONE of my data. Amazing! The cost? A mere $459 which includes shipping back (USPS) to me, signing at delivery. I did have go pay for shipping to get it to them. Totally worth it to me. To insure safe and speedy delivery, signing upon delivery, to them. I paid about $89 for UPS, not including double boxing and bubble wrap. So, in total, I paid $638, for shipping to, repair, shipping back. I didn't lose ANY of my data. I am sooo happy and thankful to Rossmann Repair Group. Thank you!!!

I went in on a Friday midday in June. Was quickly greeted by a worker. I gave him a broken MacBook…read moreand he said it'll take 5-10 minutes for a free diagnosis. After about 5 minutes he came back stating the power rail was broken, but I did not proceed with the repair, as the cost of repair was more than the value of the laptop. The quote was half of Apple's quote and came with a guarantee if that I will not pay if they can't successfully fix it. This is miles better than the Apple store as they would make you wait over 15 minutes even though you had an appointment just for the "genius" to say you need to quote an $800 logic board replacement. Best of all there was a cool painting of Clinton the cat!

Dropped off two vintage Marantz receivers to be looked at and tuned up. Younger Matt was the one…read morewho did the intake. I believe the estimated service time 2-4 weeks but only about a week or so later, I got a call saying they were ready to go. Older Matt, the owner, was the one who I picked them up from. He was super kind and ended up giving me a quick tour of the facility they have. Price was reasonable, especially for performing a service that is basically a dying art. Receivers have worked well and functioned great ever since. Hoping that Telstar stays around for years to come!

I have a '70's Panasonic combo unit that I've had since high school so when the turntable started…read moreto slow I reached out to Matt. Yeah it was just a bit pricey but I am thrilled with the results, looks and plays like new. He stayed within his initial estimate and had it back to me much sooner than I expected.

Excellent service and a great experience. I have an older Rega P5 that still sounds great but was…read morein need of a new cartridge and general servicing. I found them on a quick search and called them up to see if they could help. They are an authorized Rega dealer so it was exactly what I was looking for. Took it in and they did a complete service: general cleaning, lubrication of components, de-oxify contacts, etc. I chose a Rega ND7 cartridge as the replacement and that was installed as well. They do a very thorough listening test to ensure it's all dialed in optimally. I got my P5 home and....oh my!! Absolutely MASSIVE improvement in sound quality and couldn't believe it sounded this good with the cartridge not even broken in. Really can't recommend them enough, they are vinyl experts and super nice too, it's always great to meet fellow audiophiles! Thanks again guys.

I had Austin Stereo Service refurbish my vintage Pioneer SA-9500 amplifier and Technics SL-1300…read moreturntable--both nearly 50 years old--and they did an outstanding job. I also made a great investment in purchasing a new Cambridge AXC35 CD player and Cambridge SX-80 speakers through them. The service was prompt, professional, and everything was delivered on time, including the repairs and new equipment. I highly recommend Austin Stereo Service for both vintage audio restoration and high-quality new audio gear.

Came here despite the single 1 star review and I'm glad I did…read more I had a very specific job: move over an old HDD PCB along with a BIOS chip that requires some soldering. They did it in about an hour and charged me less than what the "more reputable" shop downtown quoted. Best part is, the HDD now powers on and I can rescue the files that I thought were lost!

Quick cheap real technician out in 30 minutes This business…read moredoes technical repair & service. No frills.

The city of Austin is so fortunate to have this guy..great personality ..great knowledge ..great…read moreservice ..he's worked on many stuff for me over the years..most recent ..a Leak stereo 50 amp and Leak Point One preamp. Sonic bliss.

Alberto is the friendliest most helpful person. He helped clean my amp and replace a burnt out…read morebulb. The quickest turnaround time with quality work done by a true professional

Brought an electromotor in for repair. BC Tools was able to repair it preventing me from having to…read morebuy a new tool. It has been several months since the repair and the tool is still running great. Do recommend BC Tools strongly.

Fantastic! He was able to fix my husband's chainsaw the same day & very reasonable priced. Will…read morecertainly be back!

I was told to go here by Samsung simply to be told that cosmetic scratches voided MY 3 months old…read moreSamsung Z Fold 6. Instead I have to pay $250 to get a refurbished $2000.00 phone. The customer service sucked, he didn't even tell me what was wrong with the phone or offer any type of diagnostic. He seen the scratches and shut down giving any advice or suggestions.. I will call Samsung and give them a earfull. I'm a customer experience manager and if I were to ever hear of one of my associates giving this type of half hearted effort to ANY CUSTOMER, they would be reintroduced to a training class.. Whoever replies to these comments, please miss me with the copy & paste response. Tell how your associate could have made this experience much better. IF you can't do that, don't embarrass yourself with a copy and paste reply.

TWO THUMBS DOWN!! WAY DOWN!! MISERABLE EXPERIENCE!! WORST…read more"NON-CUSTOMER SERVICE" POSSIBLE... I called the anderson location with a concern with a "Swolen-dangerous" battery on my Samsung Galaxy A14 phone. I spoke with a Really Rude/Bossy employee named Myra that was so hurried/rushed and inconsiderate that I was reluctant to drop off my phone. I am handicapped and had trouble finding the battery so since she said they had only One left in stock, I decided to drop it off that day. When I showed up at the store, she was even More Rude and inconsiderate and whenever I tried to ask a question about turn around time, ie she cut me off and derogatively called me "Boss"!!?! She quoted me a price and I asked her if she needed my pin # and she rudely cut me off again and replied "Boss, I'll get to that". They made me feel miserable and like I felt like I should feel honored that they got to work on my phone. There are dozens of these types of business out there, they aren't special...if my caregiver who dropped me off had more time I would have found a different store to give my business to. She was in such a Hurry that she didn't bother to get Anything but my last name and cell phone number. No address/email or physical/no first name/when I asked if I were in the system, she just kept bullying me thru the sale. When I asked for a physical receipt or even an emailed receipt, she replied, "You don't need one, we have cameras everywhere!!??!". HUH!!?! that makes Zero sense. Expecting someone to leave a phone with a complete stranger-for all I know, she's a convicted felon and now has my pin # and access to All my banks, private stuff, ie. THAT'S ABSURD. My caregiver was in a hurry, so I left the phone, but then decided after about 30 minutes that this was Not a good idea, at all. So I called the store back and asked to speak to a manager. I got Jimmy on the phone and he was equally Unhelpful. When I told him I was just going to come pick up the phone,he gave me a text message that looked like a kindergardener wrote. I emailed "Support@ubreakifix.com" Three days later I still had not received ANY reply so I called their customer service phone number. I spoke with Eric from Asurion/LG premium care plan and he just made countless excuses saying that was not his department!!?! I filed Another FORMAL COMPLAINT but was told they would not get back to me till around Tuesday. HUH!!?! I called the store when my phone was ready to be picked up to make sure I could get a receipt after I Paid for the phone and Jimmy said yes. So I went by to pick it up and asked for Jimmy after All this aggravation to make sure I was in fact going to receive a receipt after payment. He was Very Rude, and unhelpful and told me the counter clerk could help!!?! ZERO/WORST/MISERABLE CUSTOMER SERVICE AND EXPERIENCE POSSIBLE!! God bless All and Happy Memorial day weekend

I needed some work done on a McIntosh amp and these guys were recommended. I was quite pleased with…read morethe communication around my repair and the service price was reasonable. Recommended if you need someone to repair your high-end audio gear.

This is an exceptional store with exceptional people. I took my 2008 Bang & Olufsen radio CD player…read moreto the store because my CD player was not working and was no longer being serviced or sold by the manufacturer. The people here quickly, diagnosed the problem, however, the pieces and parts for this CD player are no longer available. My husband purchased an identical broken radio from eBay, and brought it to Pyramid audio. Pyramid audio took that broken radio apart and did what they had to do to salvage the parts needed to fix my CD player. That is over and above expected service. I am so very happy. I love my radio! banging, Olson is a radio to be proud of, and thanks to Pyramid audio, it will be working long into the future! I highly recommend this store. They have integrity and honesty. Their prices were so reasonable. They were very timely. I will be back for all my electronic needs!