I needed some work done on a McIntosh amp and these guys were recommended. I was quite pleased with the communication around my repair and the service price was reasonable. Recommended if you need someone to repair your high-end audio gear. read more

Pyramid Audio Repair - McIntosh MA5300 - Electronics Repair Near Me - Austin, Texas

This is an exceptional store with exceptional people. I took my 2008 Bang & Olufsen radio CD player to the store because my CD player was not working and was no longer being serviced or sold by the manufacturer. The people here quickly, diagnosed the problem, however, the pieces and parts for this CD player are no longer available. My husband purchased an identical broken radio from eBay, and brought it to Pyramid audio. Pyramid audio took that broken radio apart and did what they had to do to salvage the parts needed to fix my CD player. That is over and above expected service. I am so very happy. I love my radio! banging, Olson is a radio to be proud of, and thanks to Pyramid audio, it will be working long into the future! I highly recommend this store. They have integrity and honesty. Their prices were so reasonable. They were very timely. I will be back for all my electronic needs! read more

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Sent receiver in for repair, was told they would get back to me at latest 3 weeks. 2 months later I received my receiver with the explanation that nothing is wrong with it, and it must be an external cause. Immediately take the receiver to a local / not a Denon authorized repair center and within days I receive a response that the receiver does in-fact have a problem. Pyramid audio charged me $99 diagnostic fee, plus $80 return shipping. Wasted months of my time, *READ THE OTHER REVIEWS ABOUT THIS BUSINESS. Customer service is nearly non existent, expect to send multiple emails hounding them about your electronics status and maybe you will get a reply within 1-2 weeks. read more

Pyramid repaired an old Sansui for my kid. I couldn't be happier. I listen to it more than she does.

Anyone that enjoys vintage stereo equipment knows that sinking feeling when something goes wrong with your system. The time, energy and expense of shipping off your delicate equipment to some unfamiliar entity and patiently hoping for the best is no fun. How wonderful for us that we have top notch bench technicians right here in North Austin! Pyramid Audio has done exceptional work for me for many years. It is a pleasure to support and recommend this small business. Thank you Kyle and the whole team. read more

I sent them a Mark Levinson 432 power amplifier for repair due to a blown channel and a persistent crackling sound when the unit was working. Although it took several weeks to have the unit repaired, it was well worth the wait! The amplifier has a "like new," sound and is performing flawlessly. There are very few authorized Levinson repair shops and these gentlemen are second to none. Highly recommended! read more

I have an old Bang & Olufsen BeoVision Avant 55" 4K HDTV with a dead video board. Since Pyramid is the regional B&O repair center for the SW region, I had it shipped to them for diagnosis and repair. The process was very smooth and the repair was done expeditiously. The TV arrived back in my home in tip-top shape and it is now one of my pride possessions in our living room. Thank you! read more

Pyramid Audio Repair - Electronics Repair Near Me - Austin, Texas

I sent my Marantz receiver to them since they are the factory service center. Mine cuts off after about 10 minutes using surround. They say they tested it and found no problems; I got it back and hooked it up, and it still has the same problem. I hooked it up with different speakers and cables, same issue. I wouldn't take anything to them again. read more

The service was great! I had an older tube amp, that had lost a channel, and it was fixed easy and completely and cleaned and returned to me looking almost new! Considering a new similar amp would costs $$$$$$ this was high value and return on investment. Thank you all so very much. read more

I brought them my amp and preamp that were sitting in a garage for 30 years. They brought them back to life perfectly and at a reasonable cost. Chris was also kind enough to offer me great advice on hooking everything back up. Very pleased with Pyramid and will definitely recommend them. read more

Third time Pyramid has repaired some of my old stereo components over the last 20 years or so. I've always been satisfied. Not cheap, but in line with other shops. Honest appraisal as to whether it's worth the $99 nonrefundable deposit versus buying a new unit. It's always a bit of a shock to see the parts was a small portion of the charge, but replacement cost would be ten or fifteen times the repair. I wouldn't go anywhere else. read more

Super knowledgeable and helpful technical support. Chris helped me diagnose the issue with my 20 year old Beosound 1. Very responsive and great customer support all around. I cannot recommend Pyramid Audio enough. This is the right place to take your gear for repair. read more

Dropped off my Denon AVR-X3500H Receiver for in-warranty repair. Had an issue where streaming services (Spotify, Airplay, etc.) would act like they were playing but produce no sound. A week or two after drop-off they called back saying they couldn't replicate the issue and it seems to be working. I picked it up looking clean and new. They must have a magic touch, because streaming works perfectly now after many months of resets and countless hours with Denon tech support didn't resolve the issue. Hassle-free and responsive service. Thanks Pyramid Audio! read more

I took a reel to reel tape deck for repairs after 23 years in a storage unit. They charged me $99 for the estimate. I was told that the parts to fix the start and reverse commands are not available and that I could buy a remote for $70 to bypass them. The rest of the necessary repairs will be $400. After that I decided to give it to the good Will folk. My wife persuaded me to try selling it at EBay since it was high end. I sold it as "for repairs" witht the written estimate from Pyramid attached to a gentleman in San Antonio who came to pick it up. He paid me $250. Three days latter he called to tell me that, after cleaning everything inside the unit works perfectly and sounds terrific. I lost a great tape deck. The owner of Pyramis is the one of 3 things: 1-Dishonest or 2: ignorant or 3-both Take your stuff there for repairs at your own risk. Gaston read more

Called about a stereo repair. Not helpful and rude. I wouldn't recommend.

Sent a new Denon AVR3312ci to Pyramid for repair. HDMI would not work. Called a week later and was told the HDMI board was on order and should be received in one week to ten days. Cool. The next day Pyramid called and told me Denon no longer made the board and would replace the received. I should have the replacement within 2 to 3 weeks. After 2 weeks I called Pyramid, spoke with a very nice woman who told me she would call Denon and find out what's going on. She told me that Pyramid's email to Denon from 2 weeks prior when the exchange was requested had not been answered. She also stated the person who handled exchanges with Denon had quit and they were backed up. She promised to find out what was going on a get back to me. She called back the next day and told me Denon could not find the request for exchange. She submitted a new request and apologized for not catching the problem on her end. Fine. She would let me know when Denon acknowledged the exchange request and when it was shipped. Then I heard nothing. I called Pyramid last week, irritated at this point, and was told they had heard nothing from Denon. The gentlemen I spoke to was a complete and total PC lackwit. He was so steeped in his correctness that I concluded he was using PC to mask his utter ignorance. I told him to cancel the nonexistant exchange and return my broken receiver. I at least wanted the pleasure of taking a ballpeen hammer to it and positng to Youtube. Then I called Denon. Twice. The first CSR was clueless and could offer nothing other than sending a message to his supervisor. Pointless to continue the conversation - this guy belongs at Pyramid in Austing - he's perfect! I called back and spoke to another rep, went through the entire spiel again and he said he'd contact "Luigi" in their exchange department immediately and get back to be that day. About 1 hour later I received an email from Luigi that provided the FedEx tracking number for the new receiver and verified that the shipment had gone out 2 days earlier. He did not understand why Pyramid knew nothign about this. That makes 2 of us. The PC chap from Pyramid called about 2 hours later to let me know the receiver was exhanged and on its way. He refused to acknowledge the crappy service at Pyramid and said, more than once during our 2 conversations, "I don't know what that means" when I made statements about the crappy service. 2 stars only because of the competent and cordial help from one male tech and the helpful woman at Pyramid. read more

Was a little concerned when I pulled up to Pyramid Audio Repair and saw bars on the windows. Honestly, is that ever a good sign? Inside of business wasn't much more impressive. Don't judge a book by its cover...and in this case, its introduction. Repair wasn't the cheapest, but it was done promptly. It was done correctly. Receiver is back home and I'm spinning records as I type. Happy with service received. read more

I brought my new Pioneer car audio head to Pyramid for warranty repair. The first clue that this might not be satisfactory came when the gentleman at the front desk said "the Pioneer technician only works some nights, so it will be about two weeks before this is ready." I had purchased the unit from Crutchfield (who were great) and they had advised me that returning it to Pioneer would also take about about two weeks. Following advice from Crutchfield, I left the unit at Pyramid. After two weeks, I called. "No information. Technician works at night." (Pyramid is only open during the day, so I guess they communicate only with paper notes.) Three weeks. Same story. Four weeks: "Parts ordered from Pioneer." Five weeks: Parts arrived." Six Weeks: "Parts installed, but sorry, that did not fix it. Technician does not know what's wrong" So, after six weeks i went back and picked up the unit, deciding to send it to Pioneer myself for replacement. BTW: Scan down the Yelp reviews for the review by Dale R: you'll see exactly the same issue for the same brand (Pioneer) and (evidently) same technician. That means Pyramid and Pioneer both know about this problem. At eight weeks, I'm still waiting for Pioneer. So, I don't know if Pyarmid is just really slow (the people who work there seem very nice and the Yelp reviews are mixed "meh/ok/happy") or if Pioneer intentionally foot-drags on warranty. I guess I'll find out. In the interim, if you're in a hurry to get your audio gear back, rather than bringing it for repair just throw it in the trash and listen to Spotify on your phone. You'll save time and you'll be happier. read more

Way over priced. $176 to replace 2 $1 capacitors. Worked for a couple weeks and stopped working. $100 just to look. Applied to repair cost. Lame. Wont be coming back here. read more

Thanks extended to Chris and everyone else involved at this shop for restoring my Bang & Olufsen Beogram 8002 to it's former glory. I am the original purchaser from back in 1985 and I'm certainly glad this service was available within driving distance! read more

My experience with Pyramid showed their repair service to be timely, capable and reasonably priced. Pyramid staff is knowledgeable and willing to go out of their way to help. Our bunny, who has excellent taste in chew toys, destroyed our receiver's power cord. After doing a little research, I took it to Pyramid for repairs.They gave me a reasonable estimate of the cost and time it would take to replace the cord, and they did exactly what they said they would do.The repairs were completed quickly and on time.The cost was within the estimate. And the receiver had power when we brought it home. After it was fixed, I set the receiver up with a turntable and speakers. The turntable was working, but there was no sound.Troubleshooting went nowhere.The user manual was no help. Frustrated beyond belief, I went back to Pyramid for a referral to someone who could set the system up properly. The staff person as the desk was especially helpful and knowledgeable. She looked up and wrote down the names and contact information for several set-up experts. After hearing what the problem was, she noted that the type of receiver we have has more than one switch that could be keeping the signal from reaching the speakers. Then, she offered to show me how to test if the speakers were working. She found a speaker, speaker wire, and a battery, and patiently showed me how to use the battery to test the speaker. Thanks to Pyramid's help, it wasn't necessary to hire anybody. The speaker test proved that they were working, so I reviewed all of the buttons, not just the obvious speaker-related ones. A tiny button labeled "analog" was the culprit. To use a turntable, this receiver has to be told to process analog sound. read more

I purchased a set of studio monitors off eBay for a very nice price. Unfortunately, that nice price revealed its reason when I set them up. One speaker played at a severely diminished volume. I called Pyramid, they gave me the run down - $99 to look at it, applied to any eventual repairs/parts. I was told a couple weeks wait. 2 weeks later, I call in. They've run tests, appears to be a failed power supply. It'll cost close to $40 additional. I pick up the speaker and it's working, sounding amazing! As it should. Couldn't be happier. In the end, still got the speakers at a good price and now I know where to go for repairs. Yes, it has bars on the windows. Who cares? It's old school Austin. Pleasant, laid back people. Can they work magic? Don't know but they fixed my goods. I'd recommend. read more

The service guy at the front desk refused to help me setup my new Denon stereo, he said it had to be broken in order for them to be of any assistance to me. So much for customer service. read more

Pyramid Audio Repair - Between IH35 and Lamar. - Electronics Repair Near Me - Austin, Texas

We had a lightning strike and initially it looked like a couple of my old but still very capable components bit the dust. In both cases the manufacturers no longer did repairs on them. Googling around I found shops that could do the work, but I would have to ship and insure the parts myself and be without them for months. But then a friend recommended Pyramid. Turns out they are a repair depot for a variety of manufacturers and also do non-warranty work on no longer supported models. They diagnosed and fixed two $3,000 pieces for less than $450 combined and the diagnosis fee went towards the total cost. As mentioned by other reviewers it took several weeks, even without the shipping, but communication was always clear and I never had to call them for updates. read more

Dropped off a $1200 Pioneer Elite receiver for warranty work, was told that the tech would get to looking at it in the week. Hear nothing, call, he will get to it in the next week, it is next up, told to call back in a week. Call back in a week, he has not gotten to it, it is next up! Do not understand how it can take so long to take a look,than have to wait on parts to be ordered. Have had to send other units our by mail and have had them back sooner. Do not expect a speedy warranty process here! I guess if I was paying cash out of pocket I would get it in a couple of days! BEWARE!!!!!!! read more

Pyramid audio offered honest opinion and valued recommendation when I called about a audio/video receiver repair. There was no misleading "just bring it in, we need to look at it first" sales pitch, just good old fashion service. read more

I brought my Onkyo RV 401 after a channel gave out., causing it to fail. I brought it into get repaired. The tech there not only correctly informed me that my POS wasn't really worth the cost of repairing it unless I was emotionally attached to it, which I slightly was. Then, knowing he wasn't making any money, he proceeded to give me good advice on what was probably wrong with it, my speakers, and where to pick up something in my price range. (ebay/craigs). I now have a new Rockin' Yamaha for the cost of what would have been initial inspection. If I need anything done I'll go here, and I'll recommended others. They could have easily milked my psuedo-audiophile butt for $120, but chose the honest and caring approach. read more

These folks are very competent. I have sent Roku Soundbridge Wi-Fi radio units to them and they fix them right away. They are not cheap, but worth it. It is nice to have American workers who can make things better than new, rather than fill a landfill with Made in China stuff and buy another imported product instead of fixing the old one. Fortunately, the techs who have fixed my stuff have been there for a while and this is not their first rodeo. Competent tech who can use their hands and heads are a national treasure and worth investing in; you'll get good return on your investment. read more

I'm lowering my rating to 1 star, because they foolishly updated my receiver's firmware without making a backup of my settings first, which apparently caused a lot of my setup work to be lost. This will cost me hours of time, $100 to $200 of an installer's help, or both, to rectify. read more

I took my receiver in to Pyramid for repair. The staff was knowledgeable and honest. I would highly recommend.

Pyramid Audio recently saved me several thousand dollars. When my Bang & Olufsen BeoSound 9000 CD player broke down, I took it to the authorized B & O repair shop in San Francisco, close to where I leave. The shop told me my CD player could not be repaired because B & O no longer made the replacement part. I had given my system up for dead until I was referred to Pyramid Audio. I shipped my BeoSound 9000 to Austin and within two weeks it was returned to me in perfect working order. Instead of having to buy a new system at immense cost I am once again enjoying my B & O. Great work, guys ! Many thanks. read more

I took a karaoke machine that I paid quite a bit for to these 'wizards' and thought after they did the diagnostic work they would call me with the news that it wasn't repairable. Man, was I wrong. Not only is it working, but they found the problem and fixed it quickly and at a price I was happy with. They don't normally work on the type of equipment that I brought them, but they are all about pleasing the customer and they did a 5-star job making this customer happy! read more

Took a Denon audio receiver in at the beginning of June 2014 as I was experiencing failure each time it was turned on. Waited approximately two weeks to hear back from them and was told they were unable too replicate the failure. Took the unit back home and tested it using several varieties of speaker wire and speaker setups, with failure almost immediately thereafter each time. Took unit back in and told them the situation. They sat on it for another two weeks or so and finally told me they were able to replicate the failure in very rare circumstances. Called them about once a week thereafter for about a month into the end of July 2014 with them noting each time "it's on the technician's desk, call again next week." Finally got fed-up and asked for a refund and picked up my unit. They did refund my initial diagnostic fee, but there was no competence from the business throughout any of this process. Took the unit to another company a few days later that was able to troubleshoot and call back within two days. After my experience, I'm not really sure how Pyramid Audio is able to stay in business. Maybe it's a drug front? TL;DNR Guys seem decent but are incompetent. Business may be drug front. read more

had a bass guitar amplifier repaired here a few years ago works great to this day, price was very fair

A friend recommended this place to me when my separate multi-channel amp in my home theater setup began acting up. As the amp was well outside of warranty I gave this place a try. I was encouraged by the confidence of the folks I spoke with that they'd very likely be able to root cause and fix the issue while only replacing the minimum number of components necessary. Pyramid Audio was very reasonable, met the estimated time to diagnose the issue and repaired it extremely quickly along with backing up their work with a 90-day warranty. Recommended! read more

The shop doesn't look like much from the street - but don't let that fool you! These fellows know what they're doing. I took my ailing 6-year-old Marantz CD5001 player to Pyramid, having decided to take the drive up from San Antonio (where there is no authorized Pyramid repair facility), and could not be happier with the result. They were courteous, informative, and had my player good as new for a reasonable price. Website is very well-designed, and provides clear information as to which brands they service, in & out of warranty. Top marks!! read more

My 6 mo old DENON had an inpuut go out, then the display went dark. I was happy to find a Service Center near me and no shipping would be necessary. I called and found they had a 2-3 week wait before a tech could work on it. Great, put my name on the list, call me when my number is up and I will bring it in. They don't work that way. So here I sit with my crappy tv speakers for 3 weeks while my unit sits on their shelf. I call on day 19 for a status update. They tell me the tech looked at it last week and ordered parts and the parts came in today! Good news! I wait 2 days and call again as I am eager to get the sytem up and running for the weekend when family will be over. He says it is ready to go and I go pick it up - warranty work, so no charge. As others have stated the place is old school Austin and the bars on the windows are probably well-deserved in the Braker/Lamar area. Unit is hooked up and working well. Hope it lasts thru the years like my old Kenwood. read more

I'm impressed. Sent my nine year old Denon 1906 receiver in for its second repair in as many years. It had died while performing its function with the power light flashing quickly. Since I don't want to expend a fruitless effort on finding a new receiver with pre-outs and 6 channel SACD inputs (if such a thing even exists anymore) I decided to get this one repaired, again. Researched the Denon website and came up with PYRAMID which I then YELPED and saw generally good reviews. I called them and shipped it on 4/16/2015 from Nashville via UPS which also did the packing. Using the tracking number I knew when it arrived so I called a couple of days later and spoke to someone who acknowledged its presence and gave me a two to three week repair window. A tech called about a week later and told me the center channel had failed and gave me a reasonable price of the repair that I authorized. The receiver came back yesterday, May 7, 2015. I plugged everything in this a.m. to find that it not only worked, all my original settings were still in place. I had anticipated having to reprogram it. Not needed. The center channel speaker failed its first test but I found the speaker wire had come loose and it works as intended. I am very satisfied with their service and recommend it. They did exactly what they said they would do in the time estimated. I'm not sure I will buy Denon again however. My 41 year old Marantz 2245 has been updated one time in that time period and is still in daily use. The 39 year old Marantz 2270 is also still in daily use after one visit to a repair shop in the last 20 years. read more

had denon receiver lose hdmi output, sent to pyramid. was informed may take 3 weeks if had to order parts. was repaired and returned in about 10 days. read more

I am very happy with Pyramid Audio. They did a great job repairing my ancient, Roku M2000 Soundbridge unit. They even found a replacement end cap. What a bonus! Some of the reviews I read complained about the turnaround time. Do you want the repair done right or done fast? Old equipment repairs require replacement parts, which may not be quick or easy to get. I purchased my first stereo system in the 1970s, so I have had my share of older electronic equipment repairs. I know good service. 5 Stars for Pyramid Audio, they rock. read more