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    Austin Mac Repair

    2.3 (145 reviews)
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    Services - Austin Mac Repair

    Data recovery

    Desktop computer body repair

    Desktop computer support

    3 More Services

    Device support or repair

    Laptop body repair

    Laptop support

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    Recommended Reviews - Austin Mac Repair

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    Tyler M.

    Beware. I called these guys to get an OEM Macbook Pro charger. They charged me $50 for a 3rd party faked charger ($20 on Amazon). When I wrote an email to complain, Jim got mad and told me how he had owned the business for 20 years and I shouldn't have cussed at him. This is after the fact that I paid $15 more for a replacement because they told me I "requested a 3rd party charger" on my original call. That replacement (supposed to be OEM) was literally from the same fake apple charger shipment. Pics below to prove it. I already own two 3rd party chargers, and the whole reason for my call was to get an OEM Apple charger. When I called Jim out via email, he didn't respond. DO NOT USE THIS COMPANY. They will sell you cheap 3rd party clone products and try to pass them off as real. They should be reported to the BBB.

    Front door
    Ashe H.

    Absolutely horrible customer service except for the counter girl "Alyssa" who was at least empathic. Rude, unprofessional and when simply inquiring on whether the diagnostic rendered on my machine was under warranty I was threatened with security for speaking "too loudly". And to the woman from management who suggested I give a favorable review on Yelp, because I mentioned their slew of negative press. Be glad I didn't eviscerate your pathetic excuse for a repair establishment, because my original review was much worse. Never again

    Austin...Mac?.......Repair?
    Devin O.

    When I first called Austin Mac Repair, they were helpful and made sure they had everything I needed to do work on my laptop. That was probably the only pleasant experience I had with this store. When I dropped in...yikes. Three things: first, the painful paint job. Second, thinking I walked into a cultist compound and finally by their astronomical prices. A 500gb 5000rpm hard-drive was going for over $100 (normally goes for $60-$70). Their tools were especially overpriced, marked-up by almost up to 10x the normal retail price. Torx screwdrivers that sell for ~$3 anywhere else are going for over $20, Spudgers that normally go for $1-2 are $10 at AMR...I could go on and on. This is obviously done to ward off people trying to tackle their own repairs and upgrades e.g. "Well I could do this job but the difference in cost would only be marginal, so I guess I'll let them do the work." I decided to only buy two sticks of 2gb ram. When they rang it up, they wanted about $70 for the pair. The guy said he'd cut me a deal and give me one for free. Nice gesture, but even then, that was a huge rip off. They go for about $15 a piece online. Anyways, for some masochistic reason I decided to go back and get a hard drive, spudger and a battery. A week later I went to the Mac Store to ask about replacing hard drive and getting the OS and my files moved over. They suggested I go to iFixit.com... Hark! The herald genius sings! That site was a BREEZE. I selected my computer model and what I wanted to do to it. They gave me a ton of options, including a bundle with all the tools I needed, step by step video instructions for the physical swap and step by step instructions on the software side. The price for everything including a larger capacity and faster hard drive was still cheaper than just the hard drive they sold me. Needless to say, I returned the hard drive and spudger. It was a little nerve-wracking though. I felt like the guy processing the return was on the brink of snapping and either pleading with or screaming at me (possibly both). They charged me a 20% restocking fee and told me they couldn't pay me that day and a check would be in the mail within a week. I got the check within said time period. I will never be going back to that store.

    They tried to pass this junk part off on me.

    Austin Mac Repair Fraudulently tried to return items not sold by us for a refund. (they swapped out broken laptop ac adapters and sent them back for a refund) They are dishonest and I wouldn't trust them to treat you fairly either.

    AVOID AT ALL COSTS. I sent in my macbook for a battery replacement and they completely mangled the exterior of my laptop.

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    1 year ago

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    1 year ago

    Rude service. Manager did not care about the issue or me. Cost was too high. He rushed me off the phone when I had questions. Lousy.

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    6 years ago

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    6 years ago

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    7 years ago

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    13 years ago

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    14 years ago

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    6 years ago

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    6 years ago

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    9 years ago

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    15 years ago

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    16 years ago

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    7 years ago

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    11 years ago

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    16 years ago

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    12 years ago

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    7 years ago

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    5 years ago

    Terri was abundantly helpful, honest and easy to get ahold of. Highly recommend this business.

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    11 years ago

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    8 years ago

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    Ask the Community - Austin Mac Repair

    Review Highlights - Austin Mac Repair

    Recently, I've been pricing getting a new laptop and decided I wanted to stay with apple products.

    Mentioned in 2 reviews

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    These guys are great! Alex Hernandez is superb when it comes to taking care of us. As the…read moreAdministrative Assistant at Tucson Dermatology, I can confidentially say that this IT team definitely can handle a medical practice for employee emails, computer access, upgrading computers, and technology hardware issue support. Even from remote locations. The owner of our practice and head dermatologist Dr. Adelman has been with Frankenstein since his time as a provider in Austin Texas from 2008 up until present day 2026 in Tucson, Arizona. Alex has assisted us in our time here in Tucson, AZ remotely, and you cannot tell the difference whether it is remote or in person. Mitch at Frankenstein has helped us out remotely with ethernet dock replacement issues, and from Texas! Alex makes sure we are comfortable after every requests. They really care and take out the time to get the job done. I can vouch for these guys any day of the week!

    My mom's landline was hacked three years ago. They stole the phone line and had ATT hand it over to…read morea throwaway cellular account on Verizon. They proceeded to use her phone line to apply for credit, etc. Scary, invasive and cruel. The first thing I did when I got back was have Jeremy from Frankenstein Computers help me tackle the hardware aspects of the problem. He was outstanding. I recently needed his help again with an entirely different problem and he solved problems with ease, in no time flat. Worth every dollar.

    Austin Mac Repair - itservices - Updated May 2026

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