Terrible. Quoted me one price, took my computer, then doubled the quote. I declined the estimate, then still charged me the original quote for "diagnostics and driving" without ever fixing the original basic issue. Dishonest business practice and very disappointed, not to mention, problem not fixed. Very good at telling you how many happy customers they have without taking care of the actual one they are dealing with. Do yourself a favor and find a legitimate company, not these clowns. read more

Rude service. Manager did not care about the issue or me. Cost was too high. He rushed me off the phone when I had questions. Lousy.

I'm not sure why these guys have only two stars. They are seriously the best and saved my computer for a ridiculously low price. Jose was awesome and very forthcoming about price and explained everything he needed to do to allow my computer to run more effectively. I drove all the way from New Braunfels just to have these guys do the incredible work they do. Their help was very much appreciated and my computer is running better than ever. I had my computer back in less than 24 hours. Super fast! If you live around the Austin area you definitely need to have these guys work on your Mac products. They did incredible work at a ridiculously low price. Thank you guys for everything! If I have any other issues with my Apple products I will most certainly be coming back here. They really are THE BEST! read more

Wow. I should have read these reviews before calling them. They claim they are "certified" Apple repair specialist. I call in to see about getting a Network card installed on an older Mac Pro tower. I am not a certified repair guy, but did install the upgraded Xeon hexacore processor, 32 gigs ram and ATI 8 Gig video card, as well as the 1 terabyte SSD hard drive. The young lady who answer the phone put me on hold a few minutes. I was picked up by Jose. Jose acted like he did not know what I was talking about. I described where it was located and how to install it. He pauses for a few and then says, "No. We do not work on those." Why are you saying you are a "Mac Repair" facility when you will not work on Mac Pros? I did not want to argue with him. Disappointed, I hung up. I would not bring any computer to this guy. No wonder his reviews are so bad. Hard pass. read more

these guys were fantastic. My desktop Mac pro died and I had no hope it could be revived. He could they revive it to get the data off of it they also transferred it to a new desktop. They called me several times for an update and what the options were forward. Their price was fair it was within a week turnaround and I felt fairly traded in price. I would give them 10 stars if possible. read more

Beware. I called these guys to get an OEM Macbook Pro charger. They charged me $50 for a 3rd party faked charger ($20 on Amazon). When I wrote an email to complain, Jim got mad and told me how he had owned the business for 20 years and I shouldn't have cussed at him. This is after the fact that I paid $15 more for a replacement because they told me I "requested a 3rd party charger" on my original call. That replacement (supposed to be OEM) was literally from the same fake apple charger shipment. Pics below to prove it. I already own two 3rd party chargers, and the whole reason for my call was to get an OEM Apple charger. When I called Jim out via email, he didn't respond. DO NOT USE THIS COMPANY. They will sell you cheap 3rd party clone products and try to pass them off as real. They should be reported to the BBB. read more

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I received exceptional service on my 2008 iMac 24" Apple computer. All data on my frozen hard drive was recovered. In the end, I came away with a solid state hard drive having twice the capacity of the one that went belly up. My operating system was upgraded. Rocky ( outstanding technician) walked me through the system. Very pleased at performance and price. read more

Misleading business. Made me bring my Mac in for a price and gave me another price when I arrived. Charged a fee to do the diagnostic and never mentioned that there are charges. Unreliable and dishonest! read more

Absolutely horrible customer service except for the counter girl "Alyssa" who was at least empathic. Rude, unprofessional and when simply inquiring on whether the diagnostic rendered on my machine was under warranty I was threatened with security for speaking "too loudly". And to the woman from management who suggested I give a favorable review on Yelp, because I mentioned their slew of negative press. Be glad I didn't eviscerate your pathetic excuse for a repair establishment, because my original review was much worse. Never again read more

Austin Mac Repair - Front door - IT Services & Computer Repair Near Me

When I first called Austin Mac Repair, they were helpful and made sure they had everything I needed to do work on my laptop. That was probably the only pleasant experience I had with this store. When I dropped in...yikes. Three things: first, the painful paint job. Second, thinking I walked into a cultist compound and finally by their astronomical prices. A 500gb 5000rpm hard-drive was going for over $100 (normally goes for $60-$70). Their tools were especially overpriced, marked-up by almost up to 10x the normal retail price. Torx screwdrivers that sell for ~$3 anywhere else are going for over $20, Spudgers that normally go for $1-2 are $10 at AMR...I could go on and on. This is obviously done to ward off people trying to tackle their own repairs and upgrades e.g. "Well I could do this job but the difference in cost would only be marginal, so I guess I'll let them do the work." I decided to only buy two sticks of 2gb ram. When they rang it up, they wanted about $70 for the pair. The guy said he'd cut me a deal and give me one for free. Nice gesture, but even then, that was a huge rip off. They go for about $15 a piece online. Anyways, for some masochistic reason I decided to go back and get a hard drive, spudger and a battery. A week later I went to the Mac Store to ask about replacing hard drive and getting the OS and my files moved over. They suggested I go to iFixit.com... Hark! The herald genius sings! That site was a BREEZE. I selected my computer model and what I wanted to do to it. They gave me a ton of options, including a bundle with all the tools I needed, step by step video instructions for the physical swap and step by step instructions on the software side. The price for everything including a larger capacity and faster hard drive was still cheaper than just the hard drive they sold me. Needless to say, I returned the hard drive and spudger. It was a little nerve-wracking though. I felt like the guy processing the return was on the brink of snapping and either pleading with or screaming at me (possibly both). They charged me a 20% restocking fee and told me they couldn't pay me that day and a check would be in the mail within a week. I got the check within said time period. I will never be going back to that store. read more

Austin Mac Repair - Austin...Mac?.......Repair? - IT Services & Computer Repair Near Me

I took my Macbook to this business on 2/5/2021 and they were able to fix my issue that I couldn't get solved even with Apple support. Apple support basically said to get a new laptop. Austin Mac Repair fixed my issue within the same day. I highly suggest this place and their staff are friendly. Prices seemed fair. read more

My experience here was excellent. I had gotten malware on my laptop and I brought it in about 4pm. They were closing at 6 and said it would be ready the next day. They called me at 5:15 the same day and it was ready to pick up! Not only was it working great again, but I had been having trouble getting the power cord to make a good connection and had mentioned to them I might want to buy a new cord. Instead, they had found a tiny tiny bit of metal that had gotten lodged in the connection site and removed it (for free!) and now my cord was connecting perfectly! Great experience! read more

I needed help with my MacBook , when I entered store I said hi nobody greeted me instead a black woman came said bunch of stupid and rude things to me , she did not want to help me at all . I felt offended and discriminated by this trashy and stupid behavior . I will contact business bureau . read more

I was afraid that I'd lost my life's work when my old HD crashed. After calling several data repair companies that seemed to lack any skill, concern, or compassion, I called these guys on a whim. Not only were they 1/2 the price of all the others, but they took a same day appointment, fixed my issue in under 4 days, and were extremely kind/caring. I highly recommend them for data recovery and computer repair. read more

Austin Mac Repair Fraudulently tried to return items not sold by us for a refund. (they swapped out broken laptop ac adapters and sent them back for a refund) They are dishonest and I wouldn't trust them to treat you fairly either. read more

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AVOID AT ALL COSTS. I sent in my macbook for a battery replacement and they completely mangled the exterior of my laptop. It's very clear that as they were prying open the outer case of the laptop, they lost control of the screwdriver and it 1) bent the laptop metal and 2) tore off a chunk of the corner. They then lied to me saying this was actually how they "fixed" it even though I had proof there was no cosmetic damage to the laptop. Pay the extra $$ for Apple to do your repairs. It's just not worth the risk. read more

Austin Mac Repair - AVOID AT ALL COSTS. I sent in my macbook for a battery replacement and they completely mangled the exterior of my laptop. - IT Services & Computer Repair Near Me

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Low rating not a surprise! Just called and(I don't want this to come off the wrong way) spoke to an older gentleman. I asked if they did old iPod repairs. He said that they did but the Mac tech handles all of those. Ok, good. I the told him that I should talk to him and see if the issue I was having was something he could diagnose. The guys reply was(see snide remark above), "I don't want this to come off the wrong way, but we're not in the business of free advice, and you would need to bring it in for him to look at". My reply: " well y'all must have plenty of business then". He said yep and hung up. Not getting my business EVER, buddy. What a poor practice. I'm sure he's the owner so nothing will come of this but I hope people see this and shop elsewhere with someone who deserves the money. read more

These guys know their business! Was so grateful to find a Mac repair place that knew all the intricate details of various part be dire and quality issues. Couldn't be happier with their service. read more

Turn around time was an hour. Cost was around $160 for a totally destroyed screen and bent up frame on an ipad 4. Picked it up and the ipad looks brand new. Good customer service! I'll be back. read more

1st, let me state that AUSTIN MAC REPAIR IS NOT "MAC" CERTIFIED MAC REPAIR CENTER... I'm a busy professional and edit video's for Public Access TV. I recently relocated to Austin and during the process my old Power Mac started to have problems. Every Time I started to edit videos my Mac would power down. Not knowing where to go to, I searched the internet and the folks at Austin Mac Repaired assured me they could fix it. However, after almost $1,000.00 later when I received my Mac back, it did the same exact thing! I then went to the Apple store at the Domain. They immediately diagnosed the problem. It was in the Logic Board, something that I wasn't informed of by Les and the folks at Austin Mac Repari. When my video software accessed these more complex processors, it couldn't process it any more and powered down. The Apple Store told me that 1. These non authorized Apple stores like the Austin Mac Repair don't even have the diagnostic tools to correctly diagnose the problem. Also, the parts I needed were no longer available to fix the Mac. Also, the Austin Mac Repair IS NOT A CERTIFIED MAC REPAIR STORE! I contacted the Austin Mac Repair and they agreed to refund my money upon return of the hard drive and memory they installed (in their failed attempt to fix the problem). When I returned the parts for my full refund as promised, the Austin Mac Repair added additional charges to my bill as well as went back on their promise of a full refund and was barely going to provide me any refund at all. I informed the owner that I was going to fight this with my Credit Card Company. Later the owner left a threatening voice mail on my home system stating that if I did anything or announced the problems that I had with him and his services that he was going to file a lawsuit and take my house away from me! If you don't believe me, I've posted his Threats on my blog, feel free to listen to the "friendly Customer service here... http://grilldog.com/austin-mac-repair-unauthorized-mac-repair-center-austin-review/ I contacted the Apple Customer Service and reported this business as operating as a Mac Repair Shop when in reality it is not certified nor do they have the equipment to repair some of the problems a Mac may have. However, they won't tell the customer that. However, they will continue to keep telling you that you need them to provide additional services, diagnosis and hardware. Unfortunately, Les, the owner of the Austin Mac Repair told the Credit Card company that it was a Point of Sale, meaning that unless I turn the Mac on in the store and test it myself, I agree to pay for the charges. A point that Credit Card Companies will side with the business owner. Let me state... If you have a Mac that needs parts or services, trust ME, only use a certified Mac Repair Shop otherwise you are taking your changes. UPDATE: Curious to see if there was actually anything wrong, I spent some time today to reconnect all of the old cables, hard drive, memory, monitor etc to my old G5 (the one the Mac Store says was dead). Believe it or not, all of my documents are there! It didn't need backup, all my applications are there. I still can't use Final Cut or Motion because of the processor overload but I can still access my documents, Toast and a few other applications that were too expensive to upgrade on my new mac. Just one more reason NOT to go to this store for service. If you want service from Les, the Owner of Austin Mac Repair, what you are going to get is Les Service, Les Repair and Les money in your bank account so Go to LES for Less. read more

i wish I had read this thread before going to Austin Mac Repair. They were not kidding about that one guy not knowing how to interact with people. The customer service practices of this establishment left much to be desired. I took my iPhone 3GS to have the cracked screen replaced, and they fixed it alright, but then the backlight went out. I told him that it was working fine before we took it in, but he just offered to fix it for a discount. Went ahead and left it for further repairs, and after resetting the whole phone, the problem was not fixed. read more

My hard drive crashed : ( When I dropped my computer off, I felt my computer was in good hands. However, when I called a day later to check the status, the guy who answered the phone couldn't give me any information and told me someone would call me back. No one called me back. The next day I call again and get the same results (a guy on the phone who doesn't know anything and tells me someone will call me back - and again no phone call. I had to harrass the store to get any info on my computer. The staff did a lot of finger pointing and handled everything very unprofessionally. Also, I believe that they are waaaay overpriced. read more

A big round of applause for Brandon and Mike! My daughter lost 8000 photos from her iCloud due to erroneously deleting them from her phone. From the first phone call with Mike, who took 15 minutes to listen to me and explain what may or may not be recoverable, to Brandon who made it happen, we just couldn't be more pleased. They were very honest in saying that they weren't sure they'd recover anything but they pulled out all the stops until they found a solution. We told them we needed it by a certain time because my daughter was heading back to school and they got it done. They've got our Mac business from now on! read more

My iPod Touch was dropped, and ended up with a cracked screen. After poking around I decided to go to Austin Mac Repair because the price for replacing the screen was right, and the location was easy to get to from work. The shop itself is a little weird. There is a "missionary resource center" that occupies various, and not contiguous, parts of the store. No big deal; just odd. After making contact with an employee in the second room of the store, I was led back to the entry room, and directed to fill out an order form while sitting at what appeared to be a kid's table. Not really sure why this procedure is necessary, but again, no big deal. The repair took two days. When I picked it up, the new screen was installed perfectly, and the device works as good as new. Curiously, however, when checking out, I was asked to pay for a repair to a gen 3 Touch. Mine is a gen 2, thus $10 cheaper. After I protested, the employee looked puzzled, turned the device over, and ran the serial number. Sure enough, gen 2. The employee shrugged and said he didn't know that 16gb gen 2 Touches exist. "This must be a really rare model." Being that these devices are not rare at all, I found it very strange that an Apple-dedicated business wouldn't recognize it. In the end, my repair was done quickly, correctly, and inexpensively. It was not, however, a great customer service experience. I'd go back, but only if I can't find another place at the same price level. read more

My experience with Austin Mac Repair was fine. They told me likely causes of my problem and estimated cost to fix it. Technician called within 2 hours with a diagnosis. I gave him the ok to repair it and it was ready an hour later. This was the 2nd time I've taken a Mac there for service and it's always been fine. read more

BEWARE! Here is an email I received from Les on 7/12/10 after they replaced a hard drive ($239) that there was nothing wrong with. This supposedly "bad" drive is currently running in this PowerBook G4 and has been tested by both The Apple Store and Austin Mac Works and found to have no problems. The problem I had was a bad memory module that I found running Apple Hardware Test after getting my computer back from Austin Mac Repair with the same problems I had prior to taking it in for repair. Replacing the memory was an easy fix that I performed myself. Please note they are NOT Apple Certified for computer repair. ---------------------------------------------------------------------------------------- Email from Les: Kathy, We feel that we serviced you well. Your machine had no back up when brought in and was crashing. In 90 % of the cases the hard drive is bad. The drive may still work but it has damage. It is the professional thing to do to replace the drive. In your case you should have brought back the machine if you felt something was wrong. In the future I do not advise that you try to fix things yourself. Doing this voids any warranty. It does not matter that you found a bad memory chip. We would have found the same thing. The problem is that you never brought it back and had no dat back up when you brought it in. We have told the truth about your claim to the credit card company. It is not right to compensate you money when you did not have your data backed up. That is like rewarding an error. I hope that you learn from this experience. We are making a final offer to appease you and show that we are kind and peaceful. We will buy back the drive from you if you bring it back. The payment would be $100. You would have to mail in the drive since we are requesting that you not come to our location at this time due to the one outburst you had on the phone. We will send you a check after receiving the drive. Please either accept or decline this offer. There will be no phone or email correspondence on the matter from her forward. You also must close the complaint with the bank as solved. That way we know that you will not further post false complaints against us or write incorrect information about us of the internet. Your choice. Thank you -- Thanks for doing business with us. Really. Over 10 Years! Please visit our new eStore at www.texasmacrepair.com http://www.texasmacrepair.com See you soon. Buy Local. Buy Texas (May Peace Be With Your Mac & Your Soul) Management Austin Mac Repair 7801 N. Lamar Blvd. Suite C-51 Austin,TX 78752 Phone 512-837-7700 read more

Wow. Folks, read the "non-recommended reviews" for this company, below. I don't know when Yelp began "choosing" which reviews to show, but I promise you that Austin Mac Repair is a ZERO-star establishment. The owners may or may not be as psycho as the reviews state, but: 1) My wife WAS verbally abused on the phone, when she simply called for a status update on our iMac, and 2) They completely botched what should have been a simple hard drive replacement, and 3) They got grease and dust on the inside of the iMac's screen... some really filthy gross stuff, and 4) They denied damaging the computer, and then verbally abused my wife even more when she asked then to clean the screen, and 5) Did a horrible half-assed job of not really cleaning up their mess. The iMac is pretty much ruined now. All for a "simple" HD replacement. Horrible repairs, crazy employees, lack of customer service, and verbal abuse? Yes, please! read more

I have always gotten prompt and great service. All repairs have been excellent. Great product selection for cables, etc. read more

My 8 year Mac had the black screen of death over the weekend. I took it in Monday right after they opened; they called me back before noon explained the problem and resolution. I was able to get it back Thursday morning; I could have got it Wednesday but I worked that day. The price was reasonable. They also took my backup drive and loaded it. When I came in to pick up they booted up the computer and went over everything with me ensuring every thing was in working order. Very pleased with the results; hope to have it another few years. Thank you Jose, Brandon and Brandon. read more

Terri was abundantly helpful, honest and easy to get ahold of. Highly recommend this business.

The first thing I noticed about the store was the number of threats the store made to the costumer before even walking in. The front door reads "If you curse, we will call the Police". Another sign on the front door says " If you speak too loudly security will be called". As a customer with a hoarse voice, I was unable to speak loudly enough to complete my transaction. These two signs alone should demonstrate to people that this establishment is HORRIBLE with customer service. No store with customer service that Americans deserve have these sorts of signs up because that simply is not an issue with proper customer service. As for the company's specific bylaws, there is no proper justification for their unfair behavior. They treat everyone like criminals, even those who uphold justice the most. Their demands for specificity go beyond any understanding or moral reasoning. Their policies are radical, reminding me of the USSR. For example, they demand the credit holder to be present for a purchase, though the holder's one and only legacy continuer was in attendance. I strongly oppose this restriction, which my sources within have claimed as "ignorance" and "terrible policy".This "repair store" has no place in the honorable and evolving United States. With that being said, I walked into the store with a positive attitude because I believe that every store deserves a chance to prove their reviews wrong and earn positive reviews. But soon enough, my generosity was taken and thrusted aside, as the Austin Mac Repair on north lamar provided only blatant rudeness and radical policies. Thank you for reading and make the right choice #NeverForget #BadApple----Get it? Thank you for your time and I strongly suggest any prospective customers to take their time else where. read more

Sorry for the guy who had a bad experience with this place. Mine was exactly the opposite. Even in the middle of a move (which was mentioned in the negative review) Les and his team were able to upgrade my Macbook Pro with a new, larger hard drive and increase RAM from 2 to 4G....and did it in about 5 hours. Compared to another Mac shop that's near Koenig and MoPac, this one has much more affordable prices, and they were able to get my machine back to me the same day. One thing to note, as of the writing of this email, they're moving from D-100 to C-52 in the same office park. This will probably be updated soon on the listing, but just fyi. Bottom line - if you need a Mac upgrade, this place will do it quickly and at a great price. Besides computers, Les told me they work on anything Apple; iPods, iPhones and iTouch included. read more

I couldn't have asked for more professional, courteous customer service and responsiveness from Brandon B. at Austin Mac - initially over the phone and then in the store. I'm so grateful to have found out about this company (eager to come back for our other computer needs), and am so grateful to Brandon for helping us. read more

Do NOT waste your time trying to work with this store. I was told I could get $100 for my MacBook Pro by this store over the phone. I have my husband take it in to sell it and this guy Jose decided to try to low ball us even more by offering $25. He also tried to state it was bc my mouse was not working properly due to water damage. A complete lie! My laptop is in perfect shape. No water damage, no cracks in the screen etc. read more

What a joke. Ok, so I called and talked w/ Mike. He was really helpful over the phone. I decided to have my mom take her Macbook Air in for a hardware diagnostic. The 'tech' that looked at it was not Mike. It was some jerk with a really bad attitude. My mom was having an issue w/ her machine that is indicative of bad memory. This guy plugged in a USB hard drive, booted it up and called it a day. He told her no hardware problems at all. No diagnostics were run even though they charged $29. I know this because she was still having problems. I finally got some time to look at it and ran some diagnostics myself. Within 2 minutes, the Apple Hardware Test diagnostics that are included with EVERY Mac reported bad memory. Maybe the guy is psychic(although a bad one it appears)? Maybe he possesses some super power that allows him to diagnose electronic equipment through the magical experience of touch? Rip off. read more

The test of a good business like this is when things go wrong. I had my iPad mine repaired here. Had to take it back twice, but they finally got it right with no extra charges. It was process of elimination thing to get it working correctly. I appreciate that they did not just go in and replace everything part that could have been causing the problem. That would have been really expensive. read more

I paid to have a new screen installed on my MacBook. I use my computer constantly and 8 months after installation, the computer no longer detects the screen. I called asking for it to be inspected and was told I would have to pay $30, that my warranty was long expired, and I should have stressed my computer during the 90-day warranty period. I'm willing to pay for repairs if hardware failed or I broke the computer somehow, but I expect quality workmanship. I expected to hear that should a problem be traced to the installation of the screen, that they would honor their commitment to customer service and fix it for me at no charge. Instead, the man (owner perhaps?) steadfastly refused to do anything besides charge me a fee to inspect it since I was outside my warranty period. I took from his stubborn refusal that they don't stand behind their workmanship or the quality of the parts they use. If this isn't true, I would have expected him to be willing to look at the cause of the problem and then judge whether it was an unexpected failure, damage on my part, or the result of careless installation by his staff. I consider this an expensive lesson. Apple always treats me with courtesy, and finds out what went wrong before quoting me repair fees. I should have stuck with their fabulous customer service even though the part was more expensive. I wanted less costly and I got cheap. read more

I'm very sorry to hear about all of the bad experiences at this establishment. My experience was very different from most described here. About 2 months ago, my 2013 MacBook Pro with Retina Display suffered water damage. I took it to the Apple Store, and they quoted a price of around $800 because they basically need to gut the machine and replace everything that showed any sign of being touched by water. I took it to Austin Mac Repair, they charged me around $90 for the water damage diagnostic, and called me within 48 hours to let me know that my computer was all set. They cleaned out all of the corrosion, and the computer now works as though water was never spilled on it. To my understanding, water damage has a tendency to resurface and cause problems further down the road, but, for now, Austin Mac Repair has done their job exceptionally and saved me a lot of money in the process. read more

I received a quote on the phone to replace two fans on my MBPro. Normal price was $149 per fan, but owner agreed a fee of $119 per fan because we were replacing both at the same time. My understanding was that it would be $119 per fan. When I got to the store, the owner told his assistant to charge me $119 + $149. I said that was not what I understood to be the price based on our conversation yesterday. The owner came over and said that I was calling him a liar. I have never been treated so poorly in my life. The owner was aggressive, obnoxious and suggested that I take my business elsewhere. Which I did! Just wish I had read some of the critical comments here and on other business review sites. read more

First, let me point out the the negative reviews on this place are anywhere from 3 to 8 years old. The first time I took my iPad in was in 2015 and had an excellent experience. This was the 3rd time I needed the screen on my iPad replaced (I'm accident prone). This time, as every other time, my repair was completed on time at the estimated cost. They are totally professional. This time, my iPad was acting up the day after I got it back. I took it back in and it turns out, the battery on my iPad 4 was finally going out. It was simply a coincidence that this happened to occur the day after I took it in. Still, I took it back to them and in a show of good faith, they replaced my battery free of charge!! Grandon is very personable, very professional, and will get all my future Apple repairs. Thank you! read more