My phone was complete toast--I wasn't able to boot it, the display was damaged, the motherboard was…read morecorroded, and the phone had severe water damage--but they still managed to fix it and restore the data; they even replaced the entire body of the phone, the display, and the battery for a very reasonable price. I'm eternally grateful to them for fixing my phone and restoring my data. They did excellent work and I highly recommend them!

Came in and the gentleman took only 10 minutes to replace the screen on my IPhone 11 Pro Max. The…read moreguy knows what he's doing, has all the right tools and equipment. This place is legit. I highly recommend anyone needing IPhone repair to come here. $99 is so much cheaper than a new phone and the screen looks and feels better than when it was new. TLDR Fantastic Customer Service, Quality Parts, and Speedy service. 10/10 highly recommend!

I recently sent out a cost-of-repair request through the Yelp community and received a quote from…read moreFree Check Fix. The price to replace my phone screen was very competitive, so I decided to go with the service. I was really pleased with how quick and smooth the process was--the screen replacement took about an hour, and everything works perfectly. I appreciate the efficient service and fair pricing.

Michael repaired my Chromebook Plus 3 months ago and, unfortunately, my issue returned. He fixed my…read moreproblem, honored the warranty, fully explained/showed me what my issue was, and did it all for no charge. Michael is friendly, knowledgeable and honest - and you just can't get better than that. Once again. I highly recommend!

I was sent here by Samsung to get my glitching screen looked at. I was in the building for no more…read morethan 3 minutes altogether and a minute of that was spent waiting for someone to come to the front. First off, even after looking at the phone and telling me that's Samsung, I would not warranty. The phone because of the so-called devastating damage to the phone. There was no a the remedy offered as far to look at the phone and tell me what's wrong with it. And how much it would cost? To get it fixed. There was no other options offered to me. It seemed as if the guy was more worried to get me out of the store so he could get back to doing whatever he was doing in the back. Pretty lame customer service, if you ask me. Whenever the guy finally came up front i explained to him that I was sent here by Samsung to have them. Look at my glitching phone front screen am I two months old, samsung Z Fold 6. He asked me to take my phone, protect her. Off the phone so he can inspect the phone. The guy literally looks at my phone and within 30 seconds. He says, oh man, your phone is severely damaged. Which clearly is simply cosmetic on this shaft of the phone. He made it as if the phone was completely destroyed and it can no longer be under warranty. But when you look at the pictures, you can clearly see that is cosmetic scratches on the phone. No damage to the front screen, no damage to the main screen and no major dents in the phone. It seemed as if the guy wanted me to hurry up and exit the building as if I was interrupting whatever he was doing, that was causing him not to be at the front desk.When I first arrived into the building. Needless to say, this is not over. I'm gonna take this to Samsung. And they're gonna look at the situation and get this taken care of but I would not send anyone to this business.. And on top of that, when I was leaving, I guess he calls himself being i'm sarcastic by telling me to have a great remaining the rest of my day. I kept my cool and my composure, and I just left without saying anything, .

Your diagnostic fee (per the receipt) was $25.00. I was told that this amount would be applied to…read moreany repairs should I choose to follow through with them. Come to find out: The fee jumped to $75.00 and WAS NOT applied to the repair (replacement power adapter). Also--Amazon sells this part for $25, you charged me $45 in addition to the bait and switch price jump to $75.00. MAJOR FAILURE.

How many iphone screen protectors can you purchase in one year? I think I'm at 5. Sigh. Note…read morewith the IPhone 17 prioritized, I had to go to 3 stores to find a screen protector as two of the stores were completely out the screen protectors (Research, Domain & MoPac). Scarcity definitely makes you appreciate that you can actually find a screen protector. I had only to pay the warranty cost of $10.81. Happy end to my evening... One thing I can say is that all the ATT stores appear to follow the same process: 1) remove phone from the case 2) clean the screen with alcohol, wipe it with a cotton cloth and use anti-dust sticky paper and 3) place the screen protector onto the phone along with the cleaning process again. Then, the phone is snapped back into its case. Tah dah...you're done! Lilly helped me replace my screen protector.She was very complimentary. She used endearing terms like beautiful and my lady. It's a rainy day in Austin and she made my evening very pleasant.

After a very frustrating experience with a manager at a nearby Verizon corporate store, the team at…read morethe Russell Cellular Verizon store at 12901 N Interstate Hwy 35 #1510 in Austin completely turned things around for us. What stood out immediately was that they actually listened. My daughter was there in person, and I was helping by phone from Florida because I am the account holder while she is a college student in Texas. Rather than shutting the conversation down, Henry and then Brandon took the time to let us fully explain what Verizon support had already told us to do and what problem we were trying to solve. That alone was a huge difference, but they did even more than that. They did not just listen, they worked the problem. Brandon went above and beyond by getting Verizon headquarters on the phone while also speaking with my daughter in person and with me by phone at the same time. He handled a complicated situation with patience, professionalism, and real problem-solving effort. It was the kind of customer service we should have received from the beginning. In the end, Henry and especially Brandon solved the problem that a manager at the nearby corporate Verizon store would not even take the time to properly hear the day before. Their willingness to listen, communicate, and stay engaged until the issue was resolved is exactly what customers hope for when they walk into a store needing help. It was honestly striking that we received better support from this Russell Cellular location than from a Verizon corporate store manager. Henry and Brandon treated us with respect, took the time to understand the situation, and followed through until the issue was resolved. If you are deciding between Verizon locations in the area, I strongly recommend going a little farther to this Russell Cellular store and asking for Henry or Brandon. They delivered the kind of service that earns trust and reflects very well on their store.

If i could give 0 stars I would. Incredibly rude manager and staff. I came in wondering how I could…read moreswitch off of my family's plan and just get on my own. They immediately just say they can't do that because the family member that owns the account isn't here physically. They offered no solution, just rudeness and that you have to be physically with the person. I said I highly doubt that because I can't be the only person who has needed to do this? And then the manager just went on a rant about how they don't know who I am and I could be committing fraud??? Literally pointless "Verizon" store. I called Verizon Customer service and they made it so simple for me to do and my family member doesn't have to even physically be here, just as i suspected lol. Teach your employees good customer service. Because that was just disgusting.

My second time using this business. They're incredibly honest here, reasonably priced compared to…read morenearby competitors and quick!

I came in because I had trouble with my charger port on my phone he cleaned up my charger port for…read moreand help me with other questions I had.

Trey and Sully are the best ever!!! Helped my mom and I in less than 5 minutes!!! So glad i came to…read morethis location.

Suku was so kind and seemed like he actually wanted to help us find the best deal for what works…read morebest with our lifestyle. I took his card in case I needed to go back in the future. Thanks Suku!

Took my Note 5 in to be looked at earlier today. Yazan…read moreaddressed my concerns while I watched Food Network's "Beat Bobby Flay" on the TV in their waiting area. Minutes later, he emerged from the back room with my phone running as good as new. Fast service at a very fair price! My only complaint is that Yazan was so quick with the repair that I didn't get to see who won "the Arctic Char Challenge" on my show. (No spoilers, please.)

I like to buy all of my phones through rephone. The guys that work there are great to work with…read more They always have really good deals on phones.

The Apple Domain store was filled with people yesterday, however, when I walked in an Apple Store…read morerepresentative immediately greeted me. I did not think my transaction would take long so, I parked in 15 minute parking near the store. I told the representative that I needed a charging unit for my phone along with a chord. She grabbed the two accessories in less than a minute. The only decision point was the length of the chord - 3 feet or 6 feet. I asked if the 6 feet chord was about my height. She said no taller than your height. Haha...ok you're right I'm 5'6". I paid for the two accessories and was out the store in about 5 minutes. Though the Apple Store is very busy...always, there process is super efficient. I happy to report that my phone is charging without over heating.

My experiences at the Apple Store Northside Domain 3121 Palm Way, Austin, TX 78758 have been less…read morethan stellar and quite often a frustrating experience. I go out of my way to avoid that store, and alas, still ended up having to go there and suffer excruciatingly poor service from the manager, John. I called Apple to have my wife's Apple Watch serviced (battery). Unfortunately, I was told I couldn't send it in from my home via mail. I would have to go to an Apple store. I was given an appointment at the Domain store on Monday, January 5th at 10:30, and I arrived 30 minutes early. I waited 40 minutes. Eric seemed nice and helpful, but even with me explaining that the watch had already been diagnosed. I just came here to have it sent in. We spent over an hour erasing the watch (my wife's watch, who was not there with me) and upgrading it and syncing it with my phone, just to diagnose the watch to confirm it needed a new battery, which I already knew. After dealing with this torturous experience, it was time to pay for the service so the watch could be sent to my home. I would have loved not to have to set foot in that godforsaken, technology-lethargic hellhole that is Apple Northside Domain. Their card swiper showed errors on 3 attempts. Eric brought over the manager, John, who talked over me when I attempted to explain that my chip sometimes has issues, and I could use my Apple Pay. He didn't listen nor hear me. He told me they would have to change the watches shipping to the store, and I could pay when the watch was shipped back. I did not want to do that, but was left with no other choice based on John's impatient insistence and lack of listening skills. Think about this for a moment: "We are having trouble charging you in store, so come back so we can charge you in store..." I'm frustrated, my kid is tired, and I acquiesced. Alas, before I could even get home, I noticed two "pending" charges from that Apple store. I called John, who continued to talk over me, I told him he wasn't listening, and I cussed. I explained to him my frustration, and all he could think to do was complain and threaten to hang up because I cussed. Mind you, I did not call him a name or curse him, I just cussed, cuz I was pissed and frustrated and because he wasn't listening. Example: "You told me there was no charge on my card, and I get home and see to friggn charges on my card!" Anywho, I told him he's in tech, he's heard worse, and to get past it. He explained I would have to wait for the charges to fall off. I explained, How does that help if I come in to pay, and the same thing happens again with their card machine? Either way, I have been in customer service for over 55 years and a public servant for 33 of those years, and John's approach was not customer-friendly. I get it, I would be overwhelmed and stressed working at a chaotic, shit show like the Apple Store Northside Domain, too, but my experience as a consumer has been consistently dreadful and laborious. John didn't help make it any better. Not even an apology for the miscue, let alone the long wait and poor service. In this case, I have no solution for how to make this experience better, other than I wish I didn't have to pay for the poor service, I wish I didn't have to go back to that store, and I wish Apple could just send my watch to my house. Happy New Year