I purchased a phone from them and everything worked amazing! And I got service from them tooread more

Very disappointed with the customer service at Discount Wireless. I messaged the shop twice the day…read morebefore requesting information about repairing my phone and received no response. When I finally called the next day, the employee acknowledged that he had received both messages but simply had not responded. After discussing the issues with my phone, I was told they could not provide most of the services I needed aside from a battery repair. When I asked for a written estimate of the potential cost, the response I received was, "If I get to it today, I'll do it." That response, combined with ignoring two previous messages, was enough for me. Very poor communication and customer service overall. I would not recommend this shop and would suggest going to a more responsive and professional repair business instead.

Highly recommend this business! The owner responded to my message quickly with a fair price for my…read morephone screen repair. I went in this am and was helped quickly. Staff was professional and friendly. It turned out I did actually have a screen protector so I just had to replace that and it took just a few minutes. Easy peasy!

If I could give more than five stars I would. I am addicted to my laptop. Imagine my horror when I…read morerealized laptop wasn't charging. Took it to this business and learned that a small piece of plastic chipped around the area where I plug in my charger. My battery isn't removable so they ordered a new piece that came in quickly. I live in Georgetown, but it was totally worth the drive to get my computer repaired by nice people! They responded right away to my cry for help. Other businesses that waited too long lost out. Will definitely refer friends here for their computer repairs!

I was sent here by Samsung to get my glitching screen looked at. I was in the building for no more…read morethan 3 minutes altogether and a minute of that was spent waiting for someone to come to the front. First off, even after looking at the phone and telling me that's Samsung, I would not warranty. The phone because of the so-called devastating damage to the phone. There was no a the remedy offered as far to look at the phone and tell me what's wrong with it. And how much it would cost? To get it fixed. There was no other options offered to me. It seemed as if the guy was more worried to get me out of the store so he could get back to doing whatever he was doing in the back. Pretty lame customer service, if you ask me. Whenever the guy finally came up front i explained to him that I was sent here by Samsung to have them. Look at my glitching phone front screen am I two months old, samsung Z Fold 6. He asked me to take my phone, protect her. Off the phone so he can inspect the phone. The guy literally looks at my phone and within 30 seconds. He says, oh man, your phone is severely damaged. Which clearly is simply cosmetic on this shaft of the phone. He made it as if the phone was completely destroyed and it can no longer be under warranty. But when you look at the pictures, you can clearly see that is cosmetic scratches on the phone. No damage to the front screen, no damage to the main screen and no major dents in the phone. It seemed as if the guy wanted me to hurry up and exit the building as if I was interrupting whatever he was doing, that was causing him not to be at the front desk.When I first arrived into the building. Needless to say, this is not over. I'm gonna take this to Samsung. And they're gonna look at the situation and get this taken care of but I would not send anyone to this business.. And on top of that, when I was leaving, I guess he calls himself being i'm sarcastic by telling me to have a great remaining the rest of my day. I kept my cool and my composure, and I just left without saying anything, .

Your diagnostic fee (per the receipt) was $25.00. I was told that this amount would be applied to…read moreany repairs should I choose to follow through with them. Come to find out: The fee jumped to $75.00 and WAS NOT applied to the repair (replacement power adapter). Also--Amazon sells this part for $25, you charged me $45 in addition to the bait and switch price jump to $75.00. MAJOR FAILURE.

How many iphone screen protectors can you purchase in one year? I think I'm at 5. Sigh. Note…read morewith the IPhone 17 prioritized, I had to go to 3 stores to find a screen protector as two of the stores were completely out the screen protectors (Research, Domain & MoPac). Scarcity definitely makes you appreciate that you can actually find a screen protector. I had only to pay the warranty cost of $10.81. Happy end to my evening... One thing I can say is that all the ATT stores appear to follow the same process: 1) remove phone from the case 2) clean the screen with alcohol, wipe it with a cotton cloth and use anti-dust sticky paper and 3) place the screen protector onto the phone along with the cleaning process again. Then, the phone is snapped back into its case. Tah dah...you're done! Lilly helped me replace my screen protector.She was very complimentary. She used endearing terms like beautiful and my lady. It's a rainy day in Austin and she made my evening very pleasant.

I don't write reviews often, but I think great customer service deserves recognition. I came in on…read morea busy Saturday to upgrade my phone and Brandon was the only employee working. He was quick, knowledgeable, and answered all my questions. As the store got busier, he handled multiple customers efficiently while remaining patient and professional. Despite being the only person working, he managed the rush incredibly well. Great service and definitely deserves recognition!

After a very frustrating experience with a manager at a nearby Verizon corporate store, the team at…read morethe Russell Cellular Verizon store at 12901 N Interstate Hwy 35 #1510 in Austin completely turned things around for us. What stood out immediately was that they actually listened. My daughter was there in person, and I was helping by phone from Florida because I am the account holder while she is a college student in Texas. Rather than shutting the conversation down, Henry and then Brandon took the time to let us fully explain what Verizon support had already told us to do and what problem we were trying to solve. That alone was a huge difference, but they did even more than that. They did not just listen, they worked the problem. Brandon went above and beyond by getting Verizon headquarters on the phone while also speaking with my daughter in person and with me by phone at the same time. He handled a complicated situation with patience, professionalism, and real problem-solving effort. It was the kind of customer service we should have received from the beginning. In the end, Henry and especially Brandon solved the problem that a manager at the nearby corporate Verizon store would not even take the time to properly hear the day before. Their willingness to listen, communicate, and stay engaged until the issue was resolved is exactly what customers hope for when they walk into a store needing help. It was honestly striking that we received better support from this Russell Cellular location than from a Verizon corporate store manager. Henry and Brandon treated us with respect, took the time to understand the situation, and followed through until the issue was resolved. If you are deciding between Verizon locations in the area, I strongly recommend going a little farther to this Russell Cellular store and asking for Henry or Brandon. They delivered the kind of service that earns trust and reflects very well on their store.

If I could give iTech 10 stars I would. Note: THIS IS NOT A PAID OR SOLICITED review…read more A bit of background... I've been having issues with my Samsung phone where the phone will be fully charged and less than 4 hours later, while only on standby, be totally dead. On Saturday, I took the phone to The Best Buy (I originally purchased the device at a Best Buy) in Round Rock, which is the only one of their stores in the Austin area that services the device. The "technician" tested my device and said the battery was fine and they couldn't replace it because it past their "thorough test". Not one to take things at face value, I went over to iTech in the Domain. The technician was knowledgeable and pleasant and agreed there was something up with the phone. He opened up the device (with me standing there) and to both of our surprise the battery was swollen to twice it's correct size and ready to explode. Remember all those people who couldn't get on airplanes last year because their Galaxy Note 7's were ticking time bombs?...yeah like that! New battery installed and I've had zero issues with it since. Apparently, Best Buy's rigorous test was to ask "is it a battery?" and if the answer is "yes" it passes. I will NEVER give Best Buy my business again. Not only did they fail to correctly diagnose the issue with my device but they let me walk out the door with a device that could have caused physical harm or fire damage. (and yes, I'll be leaving them a review also.) So, in short, bring your device to iTech in the domain with the confidence that it's in good hands. Best Buy....I hope Amazon puts you out of business.

My second time using this business. They're incredibly honest here, reasonably priced compared to…read morenearby competitors and quick!

Trey and Sully are the best ever!!! Helped my mom and I in less than 5 minutes!!! So glad i came to…read morethis location.

Suku was so kind and seemed like he actually wanted to help us find the best deal for what works…read morebest with our lifestyle. I took his card in case I needed to go back in the future. Thanks Suku!

Took my Note 5 in to be looked at earlier today. Yazan…read moreaddressed my concerns while I watched Food Network's "Beat Bobby Flay" on the TV in their waiting area. Minutes later, he emerged from the back room with my phone running as good as new. Fast service at a very fair price! My only complaint is that Yazan was so quick with the repair that I didn't get to see who won "the Arctic Char Challenge" on my show. (No spoilers, please.)

I like to buy all of my phones through rephone. The guys that work there are great to work with…read more They always have really good deals on phones.

The Apple Retail Store is always about customer experience, and principally getting customers to…read morethe right place and talking with the right agents. I also like that it is their design that customers are never separated from employees by a counter. You are always side by side, making the interaction personal by eliminating barriers. It's a subtle thing, but once you notice it and compare to other places, you can't unsee it. Furthermore, no one handling a customer disappears and goes in back, leaving the customer to stand there alone waiting. It's always a third person bringing a product out from in back to the two of you. Another subtle but important touch. My event today was picking up an ordered iMac (I had a QR code in my Apple Wallet), handing in my older iMac for a trade-in, and getting the Genius Bar (another QR code) to handle the free data transfer. The agent just inside opened the door for me, scanned my QRs, sent me and my old iMac to a back table, where someone else was expecting me. My new one was brought out, the condition of my trade-in was verified, zip-zap-done, and I'm directed to a middle table, where a Genius comes to greet me, generates a work order (another QR code I have now) for the data transfer and lets me know they'll reach out when it's done. My ONLY complaint about the Domain store is common to a lot of Domain stores. If you have anything heavy, there is literally no temporary parking out front to load. There's lots of free parking garages around, but now it's a bit of a hoof.

I showed up early for my 7:15 Vision demo and ended up waiting until around 7:25-7:30 without…read moreanyone checking in with us. Eventually, a manager named Dallas came over and asked if we had been helped. He did try to find someone to assist us, but it was frustrating seeing several employees nearby who didn't appear to be helping customers. As a longtime Apple customer who owns multiple Apple products, I was genuinely excited to try the Vision and was absolutely open to purchasing one. The employees had no way of knowing whether I was just there to try it or was a potential buyer, and that's what bothered me most. What if Apple just lost a sale simply because no one seemed interested in helping? I'm still interested in the product, but the experience was disappointing and definitely not the level of customer service I've come to expect from Apple.