I had my first bad experience with Grande/Astound today. My Internet went out around 2:00pm…read moreyesterday. I called and their automated system said there was a problem at my house they would have to send a technician out to check. System also said the first available slot was between 10:00 and noon, which I took. And the system called me at 5:00 to confirm I still wanted the 10-12 appointment. Before 10:00 I checked and Internet was still unavailable. So planted myself on the couch to wait. (I can't go in to the office, I have to meet the technician. I can't log in remotely, I have no Internet.) Noon rolls around and no one has showed or called, so I call Astound to check on their progress. And was very surprised for the automated system to tell me my appointment slot was between 8:00am and 9:00pm! So I ask for an agent and he is confused by the situation, too. He sees a small entry in the computer that he thinks means they found a larger outage? He asks me to check my cable model, and to my surprise it shows it's connected. So kudos to Astound for fixing the problem. But minus 500 points for not keeping the customer informed and letting me waste valuable work time (as I get paid hourly). (I'll accept responsibility for squandering another 15 minutes to write this review.) I'd always been happy with Grande's customer service--I've been with them for many years. I was a little worried when Astound took them over, but initially I was getting the same great customer service. I'm hoping today was just a glitch and not an omen of things to come...

I don't know how these people live with themselves. We're paying $500/month for 100 mbps service…read more No, that is NOT a typo: $500 for 100 mbps. When we try to cancel, they want nearly 10K in early terminal fees, and when they respond to your complaints with "get in touch; we'll have get you a better deal", they offer to up you to 500mbps for the same price, but only I'd you sign on for am additional three years of their insane costs. Just avoid them and their predatory pricing and go with Spectrum: you'll get faster service at greatly lower pricing and without the onerous contract.

I am so glad that I found the team at Fusion. We are opening a new building in Austin, TX and I…read morefound them through the UniFi partner network as that is the security system that we wanted to install for self management. They are incredibly easy to work with, understanding when things change (especially when opening a new building and dealing with city permit delays) and even added onto the project when our national IT vendor wasn't able to install the needed networking equipment last minute. Cris and his team are very professional, do great work, and are very reasonable in cost. Need a personal recommendation on the specifics, ask them to connect you with me by email or phone and I'm happy to talk more about the work they did for us. Thanks Fusion!

We contracted Fusion Networking and Technology to install a security camera system at our…read morewarehouse. Two technician visits later, we still have a camera that does not work. The owner's response was to blame us for supplying the equipment -- despite the fact that cabling and installation was their contracted responsibility. When we pushed back and refused to pay in full for a job that wasn't completed, they retaliated by leaving defamatory reviews on our company's own review pages. This is not a company that stands behind their work or treats customers with any respect. Would not recommend under any circumstances.

So I just wanted to take a moment to let others know that I recommend this Spectrum location for…read moremany reasons. I suffer from anxiety disorder amongst other challenging mental disorders and every time I go this location it's a struggle for me, but not because of Spectrum or their wonderful. It is because I have my difficulties and what I have experienced in going here is the staff like Jennifer, Carmen and the others aways do their very best to make me feel welcomed and comfortable as they offer me the amazing customer service they offer. They do everything in their power to make sure I am well taken care of all the way up until I leave. Today was a bit rough for me and Carmen who's in training offered me her very best and Jennifer she saw me through instead of seeing through me. They spent a couple making sure that I got everything I needed a more. When left I felt like a special person and thats not something I get in other business but I definitely get here every time I go. So thank you Spectrum for picking your awesome team. Much Love and Respect to them all.

Constant price changes doesn't deliver on its speed promises, it's time to turn this crappie…read moreservice off Maybe they should try to reward loyal customers instead of bending them over. At least kiss me if you are going to F me

I own and operate a successful coffee shop in Austin. We have as many as 80 wifi users at one time…read moreon a regular basis. I spent almost two years banging my head against the wall trying to manage it myself. You name it, we tried it. We paid for multiple lines, we bought the best routers we could find, changed service providers, threw money at anyone we thought could help us, and consulted with everyone we thought might be able to help us. Nothing we tried was able to fix the problem. We'd pay someone to come out to find that our router had been hacked and the settings reset. They would fix it only for it to get hacked again in a few days. We'd get letters from our different providers that people were abusing the wifi and using our line to download things illegally. We saw Yelp review after Yelp review complaining of our poor wifi. What could we do? We were doing EVERYTHING we knew of. It seemed people thought that we just didn't care but that was not the case. We just didn't know how to fix the problem and it seemed neither did anyone else. That is until Murray from DeepCoolClear came along! I wish I could speak about all the things he has done for us, but half of them are above my head! I know this: now we get Yelp reviews talking about how much our internet has improved! No matter what problem we have that is internet related, Murray has the answer and he has it right when you need it. Our new wifi managed by DeepCoolClear is able to easily handle our 80 plus users simultaneously. Murray also has a plan in place for us if our needs increase. If people are abusing our wi-fi by using bit torrent, etc.. the new system identifies their computer and automatically kicks them off after a certain period of time freeing up the bandwidth for everyone else. When needed, he works with our POS creator to work out kinks there. Even when we are just doing things wrong, when it is totally operator error, he helps us out without a second thought. I'm trying to remember all of the wonderful things DeepCoolClear is doing for us, but there are just so many! I believe our POS has priority when it comes to the internet so our credit card transactions are no longer affected (slowed down) by a high volume of customers. We haven't received any complaints from our service provider about illegal downloads since DeepCoolClear began managing our wifi. They can produce reports and graphs for us to show us just exactly what's going on all the time when we have questions and they are available 24/7 to answer those questions. I have yet to call Murray and get a voicemail at the end of the line. I guess my only complaint is that I didn't find these guys 2 years ago! Seriously, I cannot say enough good things about them. Do yourself and your business a favor and use DeepCoolClear to manage your public wifi!

Murray and Girish have made public wifi work at Spider House for several years now. They…read moreunderstand the technology, they understand my budget, they are very responsive to issues and they are a real pleasure to work with. What's not to love? Highly recommended.

kenneth hyatt kh308p…read more The friendliest and most knowledgeable technician I've ever worked with. This Tech really knows his stuff and does a very clean job. I would give him a 10 star review if I could.

If l could leave negative stars l would. Avoid them like the plague!…read more Be advised there is a man in a plain white truck license plate number HMS-11??. Sorry I didn't get the last two numbers. He circled our block 4 times, then started pulling all the way up our driveways behind the houses! It looks like he is casing the neighborhood to rob houses. The problem is he is trespassing onto private property and not by a little. He pulled over 125 feet into my neighbor's driveway well behind our shared fence!! I saw him do the same thing to 2 other neighbors. The neighbor came out to ask why he was there. He looked straight at her and quickly pulled out of her driveway. He did not knock on any doors to ask permission, nor was any advance notice given for this unexpected intrusion. I followed him to question him about what he is doing on our private property. He claims to be a contractor from AT&T to look for their transformers. You would think AT&T would have a record of where their property is. He showed no badge or any kind of authorization with a company name. This is not acceptable and IF it really was AT&T they should educate their contractors. He said he doesn't knock on doors because people yell at him to leave. So he knows what he is doing is wrong and doesn't care. Nobody should be driving into the middle of your land without permission. Yes, I have contacted AT&T to complain. This is totally unacceptable behavior. AT&T should train contracors on how to properly notify property owners they will be working in the area. Being rude and trespassing are NEVER OK.

First, It's important to note that when you hire Press8 Telecom you are dealing with good honest…read morepeople that are in business to help companies communicate more efficiently. There's a remarkable difference in dealing with a small local company (with national reach) that are in it to serve. Tamara (wife) Martin (husband) are a remarkable team to deliver a top-notch voip system with all the bells and whistles. Their customer support is second to none. Price is right, system is great. Give Tamara a call and she'll work hard making sure you have the best voip system and phones that your company needs. In the Austin area, Martin will come to your office to install and train. I especially like getting a recording sent to my designated email after every call. It's also a great way to monitor how busy your office is on a given day, if you clear the emails as read at end of business day. Tell them Matt at Peace Frog recommended on Yelp. ;-) Go for it!

We have been happy customers of Press8 since the summer of 2012. Migrating lots of existing direct…read moredial numbers into our own purchased VoIP equipment and getting it all programmed and set up was a challenge, as expected. Our competent but technically inexperienced CEO (yours truly) needed lots of hand-holding to get it all done, which Martin Field provided patiently and expertly. Once set up, there have been few minor problems. More importantly, the sound quality in HDvoice is great, the monthly cost is highly economical (and simple to understand) and the service when needed is top notch. We are a small family-owned Texas-based business that delivers service better than the big boys; it is nice to to business with similar companies that have the same approach! Press8 is high on our list!

What an absolutely infuriating experience I've had with Reallinx. After spending a year with Time…read moreWarner Cable Business class I was sold to Reallinx by a sales rep that quit about a week after I signed a contract with them. For a minimal savings per month, I was sold on 'local friendly service' that was more personalized than dealing directing with Time Warner Cable. Not even close. From the get-go we started noticing hiccups in the service. Slow internet speeds (slower than advertised), increased downtime and spotty customer service. After having to move offices and maintain our internet service (we're an internet-based company), we were made to sign another 1 year contract with them. Within a month of signing the new contract, we had enough. For 3 months, they had charged us $1400 over our invoice. We had increased downtime, enough to where some days we needed to send employees home so we could get our work done. What was Reallinx response? "it's not our fault, it's time warner's fault'. Every. single. time. We would call Reallinx, be put on hold, and wait while they called TWC to figure out what was wrong. Why can't I jut called TWC directly and deal with the problem faster? What's the point of Reallinx? TWICE, we had a Time Warner Cable tech come to our office telling us that Reallinx support had no idea what they were doing. The customer service has been terrible. So I'm an unhappy customer, I would like to terminate my contract. However, while Time Warner Cable (the REAL provider of our internet) has a flat termination fee of $175, Reallinx has a termination fee of the 'remainder of the contract', meaning...just about the full year that we have to pay. Ridiculous. Even though we've given them a 30 day notice to not renew our contract (standard among most industries), we've just been informed the fine print reads that they require a 60 day notice. We're now locked back into yet another year with a service we absolutely do not want and do not recommend. We either pay them for a full year of service, or stay with them again. Ultimately it's our fault for not looking at the fine print, but seriously. They don't care about their customers, they have no interest in whether we're happy or not, and hold us to an unfair contract. Not local business friendly at all. I do not recommend them at all, and will continously tell all my central Texas customers and colleagues to stay far away from them. Worst integrity I've seen in a company in Austin in years.

I didn't think it was possible to have poorer internet and customer service than Time Warner Cable…read moreor Comcast. But then, we got Reallinx and it is by far the bottom of the barrel scraps. Here are the main reasons: 1) Shotty internet. We never had a reliable stream of internet at our office since we got them. Although Reallinx resells through Time Warner Cable, we rarely had trouble with TWC directly as far as internet connection goes. 2) "They don't know WTF they are doing". There were 2 times when the Time Warner representative came out to our office to pick up the old equipment since we moved offices. Unfortunately, there was a mixup in communication between Reallinx and Time Warner, so they ended up taking the working modem, which took our internet down for a day and a half. 3) Billing incompetence. For 3 months from Nov '14 - Jan '15, they overcharged and billed our account an additional $1,400. Reallinx had no idea what happened and they did eventually reverse it after those 3 months. It was pretty damn annoying having to deal with it in the first place. 4) Ridiculous termination agreement. This is the most absurd termination fee that I have ever seen, and it's my fault for not catching it and signing up for Reallinx in the first place. Most places like TWC have a flat termination fee of $175 if you cancel, and you have to give them 30 days. Not with Reallinx! I gave Reallinx more than 30 days notice, and they replied with needing 60 days notice, or else they will charge us the remainder of the contract (which is pretty much the rest of the year). Stay away from this company fellow Yelpers, this company is garbage.

If I could give Leo with Telco more stars I would. Leo came to clean up the mangled mess we had in…read moreour data closet. If we so much as opened the door, something quit working. Our phone and internet frequently went down due to loose wires. Leo took care of all that. He worked magic in the closet and now it is clean, organized and we don't have to worry about our phone and internet going down. He was pleasant, kept me informed throughout the process and cleaned up when he was done. The price was fair and he scheduled us very soon after we called asking him to come do the work. We could not be happier! This is a company you can trust to do the job right the first time and even better than your expectations.

From the owner: Telco Data specializes in Business Telephone Systems, Hosted Telephone Systems, VOIP Telephone…read moreSystems, Traditional Telephone Systems, Structured Cabling, Data Cabling, Voice Cabling, Data Wiring, Voice Wiring, Telephone Wiring, Fiber, Coax, Telephone Service, Voice Service, Internet Service, Server Installations and Upgrades. Business & Commercial Services Only - No Residential Services.

Gfiber came to the house at 9:45 for my 4:00 appt., I thought wow they're early. Then THEY called…read moreME and said my gate was locked even though the guy had just rung my doorbell and asked where the gate was. The gate does not lock and I was home. Then THEY said my installation would be next. Hours later I called and THEY would see if someone was still in the area and would call me before THEY showed up. When I did not get the call, I called them back for a third time to see what was going on and they said my appt was for the 19 even though at 9:45 on the 12th, I was to be next. Then, THEY emailed me, knowing that I don't have any internet, and said someone would be doing the outside installation on the 13, still leaving me without internet service. I was leaving Astound for poor service and now I can't even get Google to install my service correctly. Will see if Spectrum can do better. THEY called me back today and said that they are working on the outside and should be able to do the inside tomorrow or before the 19th.

They destroyed my sprinkler system. I offered to repair for my time and materials that were 50%…read moreless than 3 vendor quotes that were over $500. I offered $260 total. They agreed and told me to send photos of before and after of the repair. I did so and they then informed me they would only reimburse me for materials because I am not a licensed plumber. I installed the system and I must be a licensed plumber to repair it? Filing a PUCT, FCC, and Texas AG complaint, and taking them to small claims if they refuse to resolve this by paying for both labor and materials. GF treated me like I was stupid when I have texts from them agreeing to my quote. We'll see who's stupid. Google treats residential customers as ignorant peasants. Here is the truth of all telecom service providers: business class vs residential/personal class is actually Elite vs Peasant class. Business class customers have account managers that take care of every tiny issue to keep them happy. Peasant class? Move along before we disconnect you for being difficult.