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Google Fiber

1.4 (167 reviews)

Services - Google Fiber

Home network installation

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Red light - Internet out

1 star review due to prolonged Google Fiber internet outage at my residence . My Google Fiber service has been completely down for more than three (3) consecutive days. I have contacted Google Fiber support multiple times but the issue remains unresolved. All requested troubleshooting steps have already been completed. Google Fiber has informed me that they cannot dispatch a technician for another 3 days, leaving my household without internet service for an extended and unreasonable period of time. This outage is causing serious harm because: * I rely on internet access to perform my job * All household streaming services are unusable * My home security cameras are offline, creating a safety and security concern Despite reporting the issue promptly and requesting escalation, I have not been provided with a clear explanation for the outage or any reasonable interim solution. The inability to dispatch a technician for several additional days after a prolonged outage is unacceptable for a residential broadband provider.

iPhone 12 speeds
Frank T.

I am not going to lecture some of the haters on here, but they obviously don't know a good thing when they have it. Yes, install can be cumbersome and painful, but as one other yelper mentioned, you just need to insist. This is exactly what my wife did, since I was not there for the installations. I won't go into details, but after a couple visits it was installed. My wife and I signed up for the basic Google fiber of 1Gig - Up to 1000 Mbps upload and download speeds for only $70/month. This included a WiFi router and WiFi extender with zero monthly lease fees, and free install. This is a HUGGGGE! deal. The internet is smoking fast. Everything loads up lickity split, and no more waiting to download videos, happens in an instant. And zero problems or slow downs. I've had all of the other ISP, and they can't touch this. We've had it now for over four months with zero issues, reboots, slowdowns, or shutdowns. We have two laptops, four phones and two IPads all connected to the WiFi and they are all smoking fast. The speed test I show is on my laptop all the way on the other side of the house over 1000 feet from the router and still insane speeds. My only wish is we had Google fiber in downtown Albany NY. I'll keep wishing, since Worthless Spectrum has a monopoly in that area due to the corrupt previous state leadership that struck a deal for free internet for all law makers downtown and in NY city, in exchange for no other ISP moving into downtown Albany. Bunch of crooks. I recommend Google fiber for anyone who can get it. It is the best deal for the outstanding speeds, reliability, and they don't force you into any contracts or hidden fees.

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3 months ago

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17 days ago

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21 days ago

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2 months ago

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4 months ago

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3 months ago

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2 months ago

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8 months ago

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4 months ago

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4 months ago

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2 months ago

Can you give a negative zero?? The worst customer service and outage every night. You know when yiu want to watch TV.

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6 months ago

Service is horrible. Internet is always going down. When you go to cancel you have a hard time returning items.

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2 years ago

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4 months ago

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1 year ago

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1 year ago

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4 months ago

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7 months ago

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7 months ago

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5 months ago

This is what happens when you farm everything out to co tractors. I've had multiple appointments and still no internet.

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1 year ago

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2 years ago

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4 months ago

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4 months ago

Absolute hell with Google Fiber. Stay far away unless you want disconnection every hour.

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5 months ago

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1 year ago

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9 months ago

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10 months ago

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10 months ago

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7 months ago

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10 months ago

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1 year ago

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8 months ago

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1 year ago

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2 years ago

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1 year ago

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Ask the Community - Google Fiber

Review Highlights - Google Fiber

It's still a mesh system (new pucks) but both pucks cover more and seem to have a stronger signal.

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Wire Genie - A wall mounted UniFi network. This cat6 network was added to an older two story home with 20+ cat6 cables ran throughout.

Wire Genie

(38 reviews)

Eric did such a great job at my house. My home had no ethernet wiring and I wanted to wire up a…read morebunch of POE cameras and also provide 10GBE to ethernet jacks upstairs and in my office as well as add 2 10GBE APs for my ubiquiti setup. Eric's quote was reasonable, well thought out and easy to understand. Of the 4 bids I requested, Wire Genie came in the middle in price but Eric was heads and above in his consideration and scoping of the task whereas many other installers seemed to be guestimating effort. Eric had a number of helpful suggestions both from camera positioning to running lines for future use and he did a phenomenal job on running a POE Doorbell camera behind brickwork and only needing one access cut that, at his suggestion, we put a 2-outlet blank faceplate over for future access/maintenance if needed. All cables were carefully labeled and terminated into my server rack patch panel. Awesome work!

Eric is Wire Genie, and Wire Genie is Eric. I mention this because I don't like random contractors…read morecoming over to my house and do my best to find a trustworthy, competent professional in whatever respective field that I can contact from that point on. Eric is now that guy for me with networking. My home has never had good internet. It was built before internet was much of a thing, it's stone, has radiant barrier, outdated connections, nonstandard shape, etc. I prepped Eric for these challenges among others and told him I had very high standards. He was undeterred and we set up a consultation. Eric had to have really impressed me, as I let him drill through stone which is highly uncharacteristic of me. I now have rock solid WiFi both inside and outside my house ~600Mbps for an extended distance and constant speeds over Ethernet even faster than that. I highly recommend Eric to bring an old home up to modern technological standards.

Google Fiber - homenetworkinstall - Updated May 2026

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