TLDR: Great installer, don't hire someone else until you get a quote from Eric…read more I needed ethernet run for 3 cameras 2 wifi APs and a couple other drops. My house has fiber, but AT&T installed the Jack in the upstairs living room, on the other side and a floor above the wiring cabinet (cat5). I decided to relocate Everything to an upstairs closet. I got 2 quotes that were within a few percent of each other. The other installer said they needed to cut drywall for 2 drops, or run one outside and the other on the wrong side of the room. They were also going to just run a line from the fiber jack to the closet, leaving the AT&T box out in the open. When Eric came to do his quote he got deep in all the attics, found that he could pull one of the drops with a duplicate coax, and the slanted ceiling on the other was decorative most of the way so he could drop in the right spot. He also offered to pull a new fiber line to the closet. It all turned out great. one camera needed a small outside hop to the right spot, but he made sure that was OK before doing it. He did a very clean install, labeled the patch panel, wired up the rack beautifully, and cleaned all the mess afterward. The only cut drywall was in the closet for wires to come out.

Eric is Wire Genie, and Wire Genie is Eric. I mention this because I don't like random contractors…read morecoming over to my house and do my best to find a trustworthy, competent professional in whatever respective field that I can contact from that point on. Eric is now that guy for me with networking. My home has never had good internet. It was built before internet was much of a thing, it's stone, has radiant barrier, outdated connections, nonstandard shape, etc. I prepped Eric for these challenges among others and told him I had very high standards. He was undeterred and we set up a consultation. Eric had to have really impressed me, as I let him drill through stone which is highly uncharacteristic of me. I now have rock solid WiFi both inside and outside my house ~600Mbps for an extended distance and constant speeds over Ethernet even faster than that. I highly recommend Eric to bring an old home up to modern technological standards.

They seemed so indifferent to my project. I felt like I involved them early on only to feel like…read morethey didn't feel engaged. The work is high level in terms of install. They left me with audio not syncing to lips and I had to spend a considerable amount of time playing with the marantz amp, Gemini AI and tv to 'fix it'. My Bravío 9 tv picture and adjustments might have been configured. Or not. Who knows? I don't use this space a lot so was looking for a turn key solution. I had suggested another amp and they said you get this one without telling me why I wanted it. I ended up researching and overall the wattage is better and the receiver is better for my system but no one took the time to communicate the why on equipment. I felt like they were a better option then Best Buy install but ultimately left lacking. If I have a question today about the system i wouldn't feel comfortable reaching out with questions. This install was right before the Super Bowl.

Absolutely amazing service. After having tried unsuccessfully to get anyone to even call me back…read moreChris was prompt, professiona, did amazing work and turned my request around on a dime. My highest possible recommendation.

We had a great experience with Securimax and are very happy we chose them. After a few incidents…read morenear our home, we decided it was time to invest in a full security system with cameras. We spoke with several companies, both big national providers and smaller local ones, and ultimately went with Securimax. What stood out was their local presence and the hands-on approach, especially from Jack, the CEO. The installation itself was fairly involved and took most of the day, but everything was handled smoothly and professionally. Since then, their service has continued to impress. They're very responsive whenever we have questions and have been flexible in helping us adjust or expand the system as our needs evolve. Overall, it's been a really positive experience.

Absolutely the worst company I've ever dealt with!…read more I hired this security company thinking I was protecting my home, but instead I got stress, wasted money, and zero accountability. The installer showed up late, seemed completely unprepared, and didn't even know how the system was supposed to work. Sensors were crooked and one camera works only sometimes. When I asked about it, I was told "that's how I was told to do it" and "most people think it's ok". The system went offline multiple times, including once while we were out of town. What's the point of paying for the services if it doesn't work when you need it most? Customer service is a joke. Calls go unanswered and when someone finally responds, they act like you are the problem. Every issue was blamed on my internet, my phone, or "user error," even though the system wasn't working rights from day one. How is it my fault when the app says that a camera is offline? What am I supposed to do but contact them. I pay them monthly for the service, so if something says it is not working then I think it's reasonable to say I can call them. What is not reasonable is for there to be no customer service when the system is malfunctioning. To make matters worse, I was locked into a contract and threatened with cancellation fees instead of offered real support or a fix. If you care about your safety, your money, or your sanity, stay far away from this company. I regret ever signing up. I thought I was doing good by going with a small company, but I should have called ADT, Vivint, or someone bigger.

Really great experience (from start to finish) working with this family-owned company! When I say…read morefamily-owned, I mean that Mary, her husband, and their son will come to your house to install your new system. That level of family-owned. First and foremost, Mary has fantastic communication. When I initially sent my quote request, she responded quickly and thoroughly. Throughout the process, I had multiple questions (new to this), and she took the time to carefully reply to each question via email. This level of responsiveness is super important to me especially when it's a field I'm not knowledgeable in. There are a lot of moving parts when alarming a house and it was important that I understood exactly what we were getting. Her team did a great job installing our new security system. Everyone was very nice and professional. They took the time to explain everything and asked our input (regarding placement, etc.) whenever necessary. Mary carefully went through everything in the app to get me set up and familiar with the interface. They were also very respectful of our home -- offering to either remove shoes or put on their own shoe covers (we're a shoe-free household with small children so this is important to us). I also really appreciated how customizable everything was. There are so many different options that are offered with the security system (including a lot of automation like locking doors and controlling lights, etc. that we weren't actually interested in). If you're a newbie like me, I'll break down the basic security options. It helps to have some understanding of what's available before you get started. I was a little overwhelmed but Mary was helpful in answering my questions. Anyway, you've got a keypad that controls your alarm system (arm/disarm). You can do that via app (even if not home) or key fob. Then you've got your various sensors. Obviously, the door open sensors are a must. They'll trigger the alarm if someone opens the door (when armed) and is unable to enter the proper disarm code. Then you've got the option of installing window open sensors. There are also glass break sensors (generally, one per small room or two for large rooms) that will notify you if a glass break is detected (or if house is armed, set off the alarm). Finally, you've got motion sensors (these are automatically turned off when you arm your system in stay mode versus away). Assuming you'll wire the doors, you need to decide if you want glass breaks and if so, whether they will cover full home or just most vulnerable areas; if you want window sensors and if so, on all or some windows (might depend on your window type and vulnerability to window being manually opened and whether glass breaks might be sufficient); and whether you want motion sensors and which areas you want them to cover. I'd recommend doing some preliminary research/planning on how these tools might fit your home and what coverage is necessary versus overkill. It depends on your layout, etc. Next, you've got cameras. They offer WiFi-based cameras (operated through alarm.com) and standard wired cameras. Video doorbells too. We replaced our Ring with their doorbell cam to centralize our camera controls. You can have everything controlled through the alarm.com app for convenience. The app is great -- very user-friendly. Anyway, there are a lot of other options available as well that I didn't even delve into. Thought I'd share the basics to get you started. Don't hesitate to use this company! They offer free in-person consultations and fantastic service -- professional, friendly, knowledgeable, and responsive. Oh and their rates seem reasonable and competitive. Very pleased with this experience as well as our new alarm system! BIG THANK YOU!

We contacted Security Consultant Pros about purchasing cameras for our property as well as several…read moreother companies. We chose Security Consultant Pros because we felt really comfortable dealing with a smaller family owned company. They were extremely knowledgeable, professional and a very quick install. They walked us through how to operate and use the system and made sure we were comfortable with everything before they finished. We contacted them later about an issue we had with the system and they immediately helped us over the phone on what we needed to do to correct the problem. All in all, it was a very pleasant experience and we know that they are only a phone call away for any help that we may need. Thank you Security Consultant Pros for a job well done.

DT Security's Danny and his installer Angel are excellent. We'd been with ADT/Brinks for 37 years…read more Our current system had been hard wired into the home we built in 2002. Its notices went out on a landline via Spectrum. Spectrum was out so much lately, (actually constantly), our system kept notifying that it'd lost communication waking us every morning between 3 and 5 am. We did not know dropped communication was the error. ADT did not know what the error code was. We attempted to resolve the issue over a 2-3 week period with ADT, including a 45 troubleshooting time after pushing ADT's AI to get a human tech. The tech could not even find what our error code meant. He could not resolve the issue, but wanted to install a new system with all new equipment. A second ADT tech the next day had me show a pic of our control panel and she immediately looked up the error code and it was dropped communication. She too wanted to take everything out of our system and start over. The estimates for two ADT sources were off by several hundred dollars. I was told the less expensive one was not correct even though it had a price guarantee until August 28. I was fed up. I went to AI. It said pull the AC plug on the system, it tends to hang on to error cords. Thank you! That stopped the beeps. We went through one more episode with corporate ADT and ended more frustrated. I looked for top home security system installers in the Bastrop area and DT Security (Round Rock) was on top in Yelp. I called and instantly reached Danny. He took us through their whole process, including taking advantage of the well installed original sensors. We reviewed Danny's contract. Our system would still use ADT (DT Security is a licensed ADT installer). The very next afternoon DT Security's installer Angel, upgraded our system to cellular, attached all the trip circuits we had, added new equipment when necessary and was done in 3.35 hours with everything working perfectly. Angel first met with my wife Chris and I, explaining everything in detail he was going to do. He was very considerate of our time and kept us informed through out the install. This morning I had a question and sent Danny an email. He called me within an hour and walked me through something I'd missed. So no 30 minute holds on the phone, no AI to negotiate with, no being passed from tech to tech, just good solid "local" services. After dealing with ADT for weeks, this was certainly a breath of fresh air and excellent service. This was a strong reminder to deal locally.

Terrible experience with ADT…read more We moved into a house that already had ADT equipment, so we activated the existing system. I was told over the phone that we were paying month to month and could cancel, and I was never clearly told I was agreeing to a long-term contract. From the beginning, the system had errors and couldn't be properly armed. After multiple virtual appointments, changing batteries, and hours of troubleshooting, nothing worked. After about a month, I canceled. The representative never mentioned a cancellation fee during the entire call. A few days later, I received a $727 bill because ADT claimed I had agreed to a long-term contract. Eventually, an actual technician came out and fixed the original problem in about five minutes--after we had spent hours with virtual support. Now the $727 charge is still on the account, and I have to call again to fight it. Extremely poor communication, frustrating customer service, and ridiculous cancellation practices. Based on my experience, I would never recommend ADT. Get every contract term and cancellation fee in writing before signing up.

Needed to get a 65" television mounted to my living room wall. Submitted my request well after…read morenormal business hours and got a response from Travis almost immediately. I was able to book his service within a few minutes for the same week. Loved the quick response time and how easy it was to schedule service. Travis arrived with a smile on his face and walked me through exactly what he was going to do to get our TV mounted. He marked off the demisions with electrical tape so I could visualize the mounted TV which was super helpful. Travis was in and out in under an hour and our TV looks great on the wall. Would highly recommend Travis and Austin TV Sales and Installation for anyone that is looking for impeccable service at a more than fair price from a super friendly guy. Two thumbs up!!

Excellent experience with Travis and his team at Austin TV Sales and Installation. He was patient…read morewith all my questions and took time to understand my project and ask for clarification before sending a quote. He even recommended a creative approach no one else suggested. Day of, his team arrived on time, kept me in the loop, and did a fantastic job on the installation. 10/10 experience!!

I moved to town June 2021. I asked three places to install my theatre. I won't name the other two…read morebut they wouldn't get back to me in a timely manner and they had jobs pushing out their commitment to 9 months. At least one place told me I wasn't a "high dollar thus as valued customer". I remember those places, always. I called Empire and within 5 days they had a wonderful gentleman come over and give me an estimate. Side note, all stereo places prefer you buy their equipment before they install it. Empire did all my installation needs within one month and didn't complain that I only bought cheap ceiling speakers. The whole job was on par for pricing and the amount of work was well done and quick. Finally, I have Control4 so they were able to automate my theatre experience. I have had one issue, my router went down and for some reason the receiver I bought in NC lost it's IP information. While I had to pay for the service call, Empire had someone out within 4 days and not only was it fixed within 10 minutes, the installer showed me how to fix it! In summary, if you want good AV (Audio / Video) equipment and installation for your home in a timely manner, reasonable prices, and by good people, give these guys a shout. You'll be very happy you did.

These people are so customer oriented! I will definitely use them again. The tech who did the…read moreinstallation work was extremely polite, efficomet, and explained everything regarding the new setup. Terrific service!