Ralph's company is by far the best in the ATX area. Phenomenal job. They're very responsive, and…read moreprofessional. Originally I went with the True Protection Company and it wasn't nearly as good as his company. Ralph and his team are a 10/10. Well worth the money. He made our security system work super well just as he was asked! As someone who works for the government, everyone here is pleased and impressed. The government thanks you Ralph!

Fast comprehensive and friendly. Came out and gave us a quote the next day. Fairly priced and…read morewalked us through all the options.

Their customer service is the worst! I had no problems whatsoever when it was FrontPoint but as…read moresoon as it changed to Alert360 things went down the hill. FrontPoint always provided the panel's battery replacement and new sensors for free, forget about it with Alert360. Whenever I tried to contact them to get assistance or to talk to a representative it took me about 30 minutes to be able to find a phone number to call them. Once I had them on the phone their assistance was of no help, some of the agents were even curt and didn't see to care about my issue. For financial reasons I had to cancel the service, last thing I remembered I was told with FrontPoint that there were no contracts and could cancel at any time without problems. Well, since moving to Alert360 it seems that one is under a contract since you have to give them 30 days notice to cancel or else you will be charged. Since I cancelled at the beginning of September they charged me for the month, ok that's fine, but I gave them my notification before October and guess what?! They went ahead and charged me for the month with no service! Ha! I called them twice to get the charge refunded (the woman that answered was pretty rude by the way), last agent I spoke to told me the refund should've been made right away on my first call! He said the refund would be posted in my back account within 5-7 days...it's already half month and no amount has been refunded so I had to dispute the charge which is still in process. Please don't trust this people and their business practices, they will screw you up any chance they get and you won't see a penny if you are asking for money back! **UPDATE: I received a call from one their representatives on October 29 telling me they had sent me a check on October 16 and I should get it shortly. Well, it is now November 7 and I still haven't received any check yet. I submitted a review at the ConsumerAffairs website and the BBB. My bank is also disputing and investigating this issue. I still don't recommend them and wouldn't go back to them even if their service was free... **UPDATE (11/22/24): The company called me to tell me that the check they had sent went back to them due to them missing to write down the apartment number (you would think they have the complete address since they're a security systems company! The irony!), fine, I gave the correct address and the agent says they'll resent the check. Next day, I received another call saying they couldn't send the check since they don't have the complete address! This company is just joking with me at this point! What type of training is the staff getting? They don't know how to write down notes in one's file??? It's ridiculous, a joke and a waste of time! My bank still dealing with the dispute (about two months ongoing now!) which they shouldn't have to...shm. I have updated every single complaint I put out there about this company (Google, Yahoo, BBB, Consumer Affairs, Yelp, etc.) so people will realize the kind of business this is and to PLEASE STAY AWAY FROM THIS COMPANY AND FIND SOMETHING BETTER!

My installer, Pete King, was wonderful! He set our system up exactly the way we wanted it, was…read moreextremely patient with our questions and made absolute certain that we were well informed & comfortable before leaving. Although he was very efficient with his time, we never felt rushed....and believe me, we asked A LOT of questions! We're so excited that we finally have a security system that addressed all of our concerns and needs.

Alpha Wolf did an awesome job! I had been struggling for a while to find a company based in Austin…read moreto install some effects speakers for Dolby Atmos in the ceiling in my small home theater. After some research, I actually got this recommendation from a friend of mine, who had a whole house solution built out by them while she was in the construction phase of her build. They were clear and organized on the phone, we were able to schedule a time that worked for everyone, and they were very professional and considerate of my gear and space. Everything was explained, there were no additional hidden costs, or anything like that. I was a little worried because my house is 50 years old, and has some odd spacing in the joists, but it was not a problem for them. My installer, Jay, was super helpful, and worked with me to get the positioning of the speakers perfect for Dolby Atmos. I can't say enough good things about the experience! I'm pretty active with my DIY, but I had never used fish tape wire pullers or anything, and I'm so glad I left it to the pro's, there was a lot of skill/technique involved in this install. Anyhow, if you are searching for someone to do a great job and do minimal damage to your walls (just 2 little brush plates in non-visible locations), definitely consider working with these guys. Two thumbs up! Theater now sounds awesome with a 5.2.4 setup.

Alpha Wolf is amazing! I know literally nothing about home audio but I wanted ceiling speakers on…read moreboth levels of my house. Jay was incredibly patient explaining options to me, transparent about prices, ordered the equipment promptly, and scheduled install super quickly. He was efficient in install and then took the time to show me how to operate everything & answer all my questions. I love that I - or any of my guests - can play whatever music we want all over the house from our phones without having to install an app. I also appreciate that Jay checked up on how everything was working in the weeks following. Highly recommend this company!

I called up Technik Enterprises for my security system because I love buying local! This company…read moredelivered more than I bargained for when I called them! I wanted some hard wired security cameras since WiFi seems to always be spotty these days. They not only gave me great quality cameras that I can view from my TV, I can also view them remotely from my phone. This company also installed a really cool alarm panel that displays my photos when not in use, a keyless entry lock on my front door, and I can remotely open and close my garage door.. I'm gonna ask them back soon for the carbon monoxide detector since we have a fire place, hopefully a sensor on my driveway to tell me when someone passes it, and connect my monitoring system to my irrigation system and my outdoor lights to make them remote as well. So impressed by what this company and its owner can do and how professional they are on the phone and on the job!!

Technick Enterprises has been our security company since we moved to Austin almost four years ago…read more Their prices are more than competitive and their service is first-rate. I like the fact that they are a relatively small local company, because that means that customers get excellent personal attention to their individual situations. I also like the fact that, unlike many of the large national security companies, you are not presented with and required to sign one of those long contacts with often deceptive small print. The people at Technick are straight-shooters. I trust them with the security of my home, and I cannot recommend them too highly.

Outstanding security system company. I have used them on several projects over the last 10 years…read moreand they always provide great service at a reasonable price. Dominic has been a great resource for our security needs!

I really wanted to do business with Eric. He got several five-star reviews. And so, we set an…read moreappointment time for him to come by. He came by at the prescribed time; we discussed options. He was in and out of here in five minutes. He couldn't give me even an approximate cost. Said he wanted to check security camera costs and would get back to us. This was on Wednesday, 9/18. I waited one day; then two days; then the weekend; then Monday. It's now nearly a WEEK since he was here and still no email or call. I know we're probably small potatoes to him; we only wanted two security cameras. Apparently, we're just not worth his time. But a call or email to tell me he was too busy for us right now would have been a nice thing to do. I'm moving on. ***UPDATE*** Finally, probably after seeing the above review, I get a call, not from Eric, but an assistant, to inform me that a bid for our job had been submitted and was available for me to see. $3600!!! $3600 for a job that should have cost no more than $1000 to $1500. Go figure.

Great service. They saved my safe and I got an updated digital key pad. Much better setup!read more

I had lost my safe keys. Jeremy from Fortress, Safe, and Security came out and unlocked the safe,…read morehelp me reset the password, adjusted the locking mechanism and lubricated the bars. He did an excellent job and answered all the questions I had. Highly recommend Jeremy!

They were on time for their appointment to install security system and very professional at all…read moretimes . The security system is very updated like what i saw with other companies cellular monitoring . This was much less than i was quoted by other companies . I would and will recommend

I wanted a complete exterior surveillance system for our home as we leave for the summer every…read moreyear. I researched all the available system options and considered buying and installing one myself. Then I came to my senses! We have a 4,000 sq. ft home with 2 gates and 5 doors, and an acre of land. It was a lot to cover properly. I already had a SimpliSafe alarm system and didn't want to hire a company that wanted to sell me monthly video monitoring. After much research and reading reviews I hired Vital Security. Now, I'm a genius. They installed an 8 channel system this week. The cameras are HD and IR. The resolution quality is amazing, even in the dark! We had the monitor and DVR set up in my wife's office. And though she was not entirely sold on the need for such a system she is now a huge fan. Yesterday, she saw some city workers approach the side of our house and went outside to see what they were up to. Later, she came back to her office and noticed a package was sitting on the front porch. She loves it. The phone app is great and easy to view all the cameras live. That is how we will monitor the system when we are away at our summer home. Now, to mention the Vital Security team. I was able to get a quick and fair quote from them as they utilized a satellite map of our home. They arrived on time they day we had scheduled, even though a big storm was coming. They did what work they could before the storm hit. They were back the next day and completed the job, even though I added an extra camera request. The installation was very neat and clean and they took great care to hide cables. Not only is the equipment excellent and the installation executed perfectly, I must add that they are great guys and really easy to work with. Truly trustworthy professionals. I wish I could use them on our summer home. My wife and I are really happy we made this investment and she thanked me for taking the time to find the right company. Vital Security: Wife Approved! Hire them!

It was a pleasure working with Sentinel. Keyan gave good advice on where to place security cameras…read moreto meet my specific needs (including keeping to a budget - he suggested less than I originally thought I needed). The installation itself went smoothly and he helped set up all the software I needed to access the cameras on my computer and mobile device. He also followed up afterwards to see if I had any additional questions. I would definitely recommend Sentinel to others.

We were very pleased with our experience with Sentinel Surveillance. They were extremely…read moreprofessional and showed outstanding customer service. When we wanted to make changes, we were taken care of with no extra charge. They also have a great product that we can access from my mobile device. We highly recommend them!