Great service. They saved my safe and I got an updated digital key pad. Much better setup!

I had lost my safe keys. Jeremy from Fortress, Safe, and Security came out and unlocked the safe, help me reset the password, adjusted the locking mechanism and lubricated the bars. He did an excellent job and answered all the questions I had. Highly recommend Jeremy! read more

Jeremy really came through for us. Our Cannon safe would not open even after replacing the battery. He was able to get into it quickly and installed a new and better quality locking mechanism and keypad. I appreciated how he explained everything to me, including the why. Many times, service guys don't want to be bothered with questions, but not Jeremy. Thank you for excellent service. read more

This company believes in excellent customer service and stands behind that commitment. I will use again should I need a locksmith.

I have had great service with this company. They installed Ring camera at my house. These People are friendly and genuine. The camera quality is very clear, even after the work was done I was able to call them for support. Very helpful with tech support and on call on weekends too. Guys wear a mask and very respectful. Due to the camera I found out that our babysitter was leaving our children alone at home and smoking outside every 10mins. If u need security camera these are just the people, I believe they serve all Austin and neighbors cities. read more

Fortress Lock, Safe, & Security - Side view - Keys & Locksmiths Near Me - Austin, Texas

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Great locksmith! Re-keyed our locks quickly and professionally, and also answered questions I had about the security of a door in the house. Really went above and beyond helping us with another lock we were having trouble installing ourselves. Excellent service, good pricing - definitely recommended! read more

Mike at Fortress was really helpful in my difficult quest to locate a safe specialist in my area. I am in Denver and found it extremely difficult to locate a specialist to fix my gun safe (not just break in). Fortress is in Texas but was helpful in locating another specialist in my area. Thanks again Mike! read more

Justin was super thorough, knowledgeable and friendly. He was very familiar with the Ring security system and set up, even helping me tailor the settings on my phone. He also helped mount the tv. These guys are full service and super efficient! Would definitely use this company again. read more

Jeremey was out within about 30 minutes of me locking myself out of the house and had me back in quickly. Super nice and great service!

Jeremy did a great job at fixing my lock. He was very knowledgeable, professional and quick. I highly recommend Jeremy and this company!

I am new to Austin, hired Fortress based on Yelp reviews and pleasantly surprised with our technician, Jeremy. We purchased our own keyless locks and had a few issues. Jeremy was creative and came up with a solution. He is also very professional and truly a master of his trade. read more

I cannot speak more highly of this company and especially the young man ( Jeremy) who can to change the locks in our new home, He was prompt, knowledgeable and respectful He got all the locks changed, cut several new keys, cleaned up and was an absolute delight, Fortress and Jeremy produced high quality work and provided amazing service. THANK YOU read more

Jeremy Guajardo was excellent. He was very prompt and professional. He fixed my problem in 15 minutes. Thank you very much for your help with my home security DVR system. Garrett Scales read more

Justin whited did our install. Everything about the install was custom and not easy. He had a smile on his face the entire time and worked through the process and in the end the product looked great. Could not have asked for better service read more

Everything went quite smoothly, including setting up the appointment and getting a quote and the price was great with the estimate being right on. Jeremy was a great serviceman and was polite and professional... even friendly! I'd use them again without hesitation. The job they did for me was to rekey the entire house (13 locks) due to a purse theft that included house keys and driver's license stating our address. read more

Jeremy did a great job. Thank you so much! I really appreciate the good work.

Jeremy was friendly and effective. Highly recommended! If you are in Austin give them a call

Adam was amazing, he worked efficiently and left the area spotless. He was very knowledgeable and helpful with the lock as well as using the app to function it. read more

These guys turned what was initially a communication glitch into a 5 Star performance. Thank you Fortress Lock and Safe. As an older woman living alone you helped me feel more secure. I highly recommend them. read more

After calling many companies I got solid quotes, which turned out to accurate when the job was complete. The locksmith was friendly and quick! I even had one of the other companies try to call back and say they were on their way. I never set an appointment with them... I had asked for their availability on a certain day. Hmmm. read more

Fortress Lock, Safe, & Security - Keys & Locksmiths Near Me - Austin, Texas

I called this evening 4/25/19. First off, they actually answered the phone unlike many other locksmiths in the area. Secondly, they explained their work load and gave me a window of time to expect them and when to expect a call when they were headed my way. Third, they were spot on with communication, which goes a long way. I'm a business owner and wish every business operates the way they did. They were professional, courteous and efficient. What else more could I say. I definitely recommend them for your locksmith needs. read more

Justin and Andrew were great. I had a magnetic lock project that was feeling daunting to figure out myself and was also on a tight timeline (about 1 week total). I found Fortress through Google and Justin met me at the site (on time) and came up with a great solution for the project. I got pricing from Andrew, approved pricing, and parts were ordered that same day. Everything arrived in time to finish the project two days before the deadline. Justin showed up on time again and got everything installed and operating in a short amount of time. Great service & highly recommended. read more

John, the owner was very helpful and responded quickly to our calls. He came out and replaced our smoke alarms throughout the house. I would go back to Fortress for security, safe, and alarm needs. Recommended! read more

I hired Fortress to install cameras around the exterior of my house last year. I've had to call for service a few times after I changes my internet provider (ip address issues etc), and their field tech Jeremy took care of me very quickly and got things back in perfect running order. The install looks and functions perfectly, they are friendly and have fast professional service. I highly recommend for anyone needing security cameras residence or commercial. read more

When I called to inquire about a keypad lock and Ring doorbell, Blake was extremely helpful and guided me to understand what I needed. Then, Jeremy came to install them and he was the happiest installation guy I've ever met! Extremely helpful in setting up the APP and learning to use it. Thank you for helping me from start to finish! read more

I had an appointment with a 2 hour window, and Blake called to tell me they had someone out sick, but that they would definitely get to our house by this afternoon. Mike called when he was on the way, and arrived when he said he would. He looked at our situation and immediately went to work to install new front door hardware and lock. He ran into a bit of a problem in that our door was sagging and keeping things from working just right. He asked my permission to shore up the door. He just wanted to make sure things worked properly. He was courteous and professional. A job well done. read more

Mike with Fortress Lock, Safe and Security was SOOOO helpful! I called because I was locked out of my shed. He was able to resolve my issue over the phone without even coming to my house. Very neighborly and knowledgeable! I will definitely call them in the future for any issues. Highly recommended! read more

Jeremy (Fortress) has helped me on two occasions in the last 6 months. Each time, they have been punctual (or at least called to tell me about the delay) and professional. Jeremy is helpful, and efficient in his work. If you need help with changing keys, or help with fixing a broken lock...Fortress is a great choice and Jeremy is an asset to their organization! read more

I cant say enough about Adam the installer. Adam was professional and thorough. Everything looks great and works great.

Great service! I needed locks changed on my house. They were very quick to get me in, same day service, very professional. I really loved how easy and quick the entire process was. read more

they were good enough to walk me through some simple trouble shooting over the phone to get my safe open. avoided the cost of any unnecessary parts/labor. i will definitely call them in the future for any lock/security needs. read more

GREAT! GREAT! GREAT! - My friend dropped his keys in Lake Travis Friday Night, Memorial Weekend. We did Google Search for Local Locksmiths to rekey and placed numerous calls. All the co's we called said $75-100 to come out and labor is additional but no one would tell us how much labor to rekey and they new year, make and model of truck (someone that does this for a living should know how long). We finally came across Fortress. The guy met us within an hour of our call - had the new key made in less than 30 mins only charged to remake the key. FANTASTIC - FAST - FRIENDLY all at a cost that doesn't leave you feeling like you need a tube of Vaseline. THANKS FORTRESS - I've already recommended you to everyone at work and your magnets are displayed on several refrigerators. DID I MENTION THIS WAS A HOLIDAY WEEKEND AND HE DIDN'T TAKE US TO THE CLEANERS. read more

I cant say enough. Fast, friendly, fair. I lost my house key and it was FREEZING out. Fortress Lock Safe and Security got to my house quickly and made me feel like less of an idiot. John was honest and fair with pricing- he got me into my home and re-keyed the door within a matter of 10 or 15 minutes. Such a nice guy too. I STRONGLY recommend this service! read more

Mike from Fortress Lock, Safe and Security was great. He called ahead to let me know when he would arrive. He was on time, polite, professional and worked quickly to get the job completed. I was very satisfied when I reviewed his work and tested our new locks. Pricing was also fair and reasonable. read more

Had this company come out and remove an old combination lock to a newer digital keypad on my gun vault. Jeremy the locksmith from Fortress came out and less than an hour changed out the combination lock to the new digital keypad. What a difference this makes not having to remember which way the spinner has to be started. Jeremy did a great job very fast and knowledgeable about his job. read more

If there were more than five stars I would give it. My initial call was answered promptly with complete information. I wanted to obtain some new hardware which I did and called back and got an appointment for the next day. I was given a two hour time frame and told I would get a 30 minute courtesy call and I DID! Ryan came out and was so nice. He was professional and corrected a slight door closing issue I hadn't even asked for. Overall I will be keeping their information for any further needs down the road. You won't be sorry. read more

I wish to update my rating for this company to a 5 star - and for the reason of the owner reaching out to me upon realizing my negative experience with his staff. While I did not utilize the service, since my previous need was for an emergency - I now would contact this company again. He was patient, he explained why his company made the mis-step and he made the situation right. My 5 stars are because of the personal touch and heartfelt apology. Thank you! read more

Jonathan reviewed all my installation options and tested my cameras before he installed my severity system. The teck was very polite and cleaned up after him self. read more

I had a Sentry Safe that decided to stop opening right when I needed my passport. Upon doing some research on the internet, I came to learn that this is a common issue with that product. When I contacted John, he knew all about it, was ready to fix it on the same day, and was even willing to come to my place after hours to make sure it got done. I ended up getting lucky and the safe magically decided to open before John's arrival, so I canceled the appointment, but I felt that the interaction I had with him (plus the fair price he quoted me) warranted a positive review on Yelp. If I ever need a locksmith, I'll be calling Fortess. read more

Jon was great and prices were more than reasonable. I was freaking out not being able to get in my safe and he was able to help me out faster and with a better job than anyone else. Will definitely use them again! read more