I used this service for 5 years. I paid my bills every month on time and during the 5 years of…read moreservice there were no big issues. I recently sold my house and no longer live there. I called Central in May and was told I had to wait until the contract expired before I could cancel (after Aug 29 2016). During my call in May there was no mention of a "cancelation letter". I call Central this week to make sure I was no longer getting charged for the service and now they tell me I should have sent in a cancelation letter back July. Since they did not receive a letter with my cancelation request they started a new 1 year contract for a house I no longer own. Shocked, I asked the customer service rep if I could pay for the 2 months Sept & Oct, she said no. My only options for a house I no longer own - 1) cancel now but I still have to pay the full 12 months or 2) they will let me out of my new 1 year forced upon me contract for a small buy out fee $200.! Buyers beware, if the service is so good, why do they feel the need to trick you into a new contract. Read the tiny print. Since my initial review of 1 I was contacted by Central and we have come to a mutual agreement. I like the fact they were willing to listen to a few suggestions. The top one being, contact the customer 45 days out from contract renewal and discuss options. I hope they decide to make this adjustment. Thank you Jimmy for your help.

Their customer service is the worst! I had no problems whatsoever when it was FrontPoint but as…read moresoon as it changed to Alert360 things went down the hill. FrontPoint always provided the panel's battery replacement and new sensors for free, forget about it with Alert360. Whenever I tried to contact them to get assistance or to talk to a representative it took me about 30 minutes to be able to find a phone number to call them. Once I had them on the phone their assistance was of no help, some of the agents were even curt and didn't see to care about my issue. For financial reasons I had to cancel the service, last thing I remembered I was told with FrontPoint that there were no contracts and could cancel at any time without problems. Well, since moving to Alert360 it seems that one is under a contract since you have to give them 30 days notice to cancel or else you will be charged. Since I cancelled at the beginning of September they charged me for the month, ok that's fine, but I gave them my notification before October and guess what?! They went ahead and charged me for the month with no service! Ha! I called them twice to get the charge refunded (the woman that answered was pretty rude by the way), last agent I spoke to told me the refund should've been made right away on my first call! He said the refund would be posted in my back account within 5-7 days...it's already half month and no amount has been refunded so I had to dispute the charge which is still in process. Please don't trust this people and their business practices, they will screw you up any chance they get and you won't see a penny if you are asking for money back! **UPDATE: I received a call from one their representatives on October 29 telling me they had sent me a check on October 16 and I should get it shortly. Well, it is now November 7 and I still haven't received any check yet. I submitted a review at the ConsumerAffairs website and the BBB. My bank is also disputing and investigating this issue. I still don't recommend them and wouldn't go back to them even if their service was free... **UPDATE (11/22/24): The company called me to tell me that the check they had sent went back to them due to them missing to write down the apartment number (you would think they have the complete address since they're a security systems company! The irony!), fine, I gave the correct address and the agent says they'll resent the check. Next day, I received another call saying they couldn't send the check since they don't have the complete address! This company is just joking with me at this point! What type of training is the staff getting? They don't know how to write down notes in one's file??? It's ridiculous, a joke and a waste of time! My bank still dealing with the dispute (about two months ongoing now!) which they shouldn't have to...shm. I have updated every single complaint I put out there about this company (Google, Yahoo, BBB, Consumer Affairs, Yelp, etc.) so people will realize the kind of business this is and to PLEASE STAY AWAY FROM THIS COMPANY AND FIND SOMETHING BETTER!

Homeva installed Nest security cameras, and cleaned up my data networking setup, adding a router,…read moreswitch, and google wifi points, improving my internet coverage throughout our house. From David (the owner) to the two point men, John and Juan, this was by far the best experience I have ever had with a contractor. They were professional, honest, efficient, and really did high quality work. They spent over a full day setting everything up and you can tell they cared like they would set up their own home. Pricing was very fair and clear. I can't say enough good things about this company. Don't hesitate to contact them if you need help making your home more hi-tech. I will be reaching out to them again for other projects in the future.

5 stars. David responded to the bid request promptly. Scheduled with him on phone and actually…read morecalled us based on his schedule change to fit us in earlier. Installed video doorbell and everything that came with it. Gave tutorial and made himself available for any additional questions. Plus they have a warranty for their work. We recommend Homeva.

This company appears to have gone out of business and didn't notify their customers. They have not…read moreresponded to phone calls, text messages, BBB complaint, and even a message via FB messenger. Neither of the alarm monitoring companies they use is able to get in contact with them either. The company is owned by a husband and wife according to their website. Looking at the wife's FB page, she shows Hard Target as a former employer, and the husband's FB page shows him moving to San Antonio. Neither of the monitoring companies show that I have an active account even though I pay monthly and have for years. I notified the company to cancel my monitoring contract, but they didn't respond to that either. I'll be notifying Law Enforcement this coming week, and anyone who is still paying this company needs to verify they actually are monitoring your alarm. I would suggest that you cancel your contract and go with a reputable company.

I have been with Hard Target since I started my business. The installer was on time, and he…read morethought it was be a very simple install, a couple of door sensors and panel. It was a little more complicated than he thought but he was still very quick and very professional. The install is very clean and the wires are hidden, the motion sensors are in areas where they cover my office but are hidden from view. Being a local company with a large variety of services makes me know I chose the right security company.

Great customer service, fast, friendly, nice office to assist if ever a question. Highly recommend!read more

Earl has been one of the most valuable integration partners and installers that I have worked with…read more Highly recommend his integrity and work ethic in the IT and security space.

I had lost my safe keys. Jeremy from Fortress, Safe, and Security came out and unlocked the safe,…read morehelp me reset the password, adjusted the locking mechanism and lubricated the bars. He did an excellent job and answered all the questions I had. Highly recommend Jeremy!

Great service. They saved my safe and I got an updated digital key pad. Much better setup!read more

I went to Dale Johnson Systems for my recent home theater purchase. Everyone I talked with was…read moreincredibly knowledgeable, friendly, and took the time to really talk through my system with me. I was able to listen to various options for my speakers and settled on some Sonus faber towers that sound amazing. Jacob was incredibly helpful and did everything he could to go the extra mile once the system was installed. I've been to other companies that forget about you after the sale, but this experience was night and day different. I cannot recommend this place enough, it will be where I go from now on for any AV and home automation purchases.

Expert knowledge and service. They did a great job with…read moretheir recommendations for the various components of the system, as well as the installation and post install follow up. Highly recommended!

We needed two locks rekeyed (one was a deadbolt). David was…read moredependable (scheduled for 9:00 AM and he was on site & working by 8:52 AM -- woohoo!). Overall experience: great communication, easy scheduling, reasonably priced. Thank you! Note: This is a long overdue review for services done in August 2019. I should have written this review four years ago. This locksmith was so much more honest and trustworthy than the one that was used last week. I felt compelled to look up the name on my credit card statement from 2019 and to write a review so that people know how great this locksmith is.

Dave answered the phone when I first called. He worked me into his schedule that day when I…read moreexplained that my tenants were unable to lock their dwelling. He arrived on time and quickly diagnosed the situation and made repairs. Dave is very professional and his pricing is fantastic. I cannot recommend him more highly

Noah at Texas Tech Solutions is really knowledgeable and very thorough in his approach to fix…read moreproblems. I highly recommend!

I was having issues with my computer. I brought it to the store. They had it for one day and it…read moreworks great now. The staff was very friendly and eggar to help solve my problem being my computer is a very important part of my day. Thank you I recommend this company to anyone looking for great pricing, excellent customer service and fast turn around time.